Browse customer stories

All the latest views, research and case studies

All our current Customer stories are listed below - use the links to go to the individual page where you will find the full details, including video case studies and supporting documents.

Addleshaw Goddard Attracting top talent with agile ways of working
AEG Giving fans a great experience at The O2
American Golf Europe’s largest golf retailer now gets more done, quicker
Amey Optimising communications for business growth
BGL Group Digital Conference Helping people work together at a digital conference
O2 Smart Vehicle and Bidfresh Driving efficiencies across fleets
B&M Waste Services Modernising communications the easy way
Blis Helping Blis, the leading location-powered programmatic advertising partner, target customers better
Boden Helping employees collaborate in a growing business
Bravura How O2 helped Bravura's employees stay cyber-secure
BuroHappold Working smarter through managed mobility
Cambridge City Council Keeping staff connected and supporting collaboration
Canary Wharf Improving work and leisure with free wifi
Carillion Championing sustainability and flexible working
City of London Corporation Secure, robust digital infrastructure for businesses, residents and visitors
Como Holdings How we made switching to O2 easy for Como Holdings
Connected Places Catapult  O2 Motion data is key to providing a comprehensive understanding of rural travel demand and patterns
Connected Places Catapult  Helping to assess demand for shared mobility services in urban areas
Coterie Getting real time protection for their virtual business
Derbyshire Constabulary Helping police forces spend more time in the community
Downwell Demolition Driving safer journeys with Intelligent Telematics
East Cheshire NHS Trust The simple way to deliver free public wifi
FirstPort Transforming service with tablets and digital services
First TransPennine Express and O2 Smart Steps Making better business decisions
GB Hockey Using O2’s mobile networks to support teams at home and away
Genesis Housing Association Creating and sustaining thriving communities
Govia Keeping customers connected
Greater London Authority Delivering a secure platform to keep London running
Greater London Authority The Greater London Authority employs movement data to understand how people use local services during and after the COVID-19 pandemic.
Halton Housing Trust Empowering customers and increasing efficiencies
Harrogate Borough Council Proving the power of flexible working
HC One A revolution in Conference calling
Healthy Nibbles How O2 helps rural businesses stay connected
Housing & Care 21 Providing higher quality care thanks to greater control
How smart metering is working for O2 Saving our carbon footprint and our purse strings
Huff Equestrian Growing their unique brand through constant connection
Identity How O2 supported Identity during a period of rapid growth
Innovate Healthcare Management Group Expediting  insurance claims and ensuring compliance through mobile recording
ISS Enabling people to do their jobs well
ITN O2 Business and ITN Productions deliver a live TV advert powered by 5G
Jacobs Making transport logistics more accurate and timely with access to better insight
John Lewis Giving flexible benefits to partners
Krispy Kreme Serving up sweet deliveries with Intelligent Telematics
Leeds Libraries Driving digital inclusion with state-of-the-art tablet lending scheme
LGBT Foundation How O2 helped LGBT Foundation go nationwide.
Liverpool Arts Bar How O2 helped Liverpool Arts Bar move their business online
Lloyds Banking Group Supporting excellent customer service with the use of text messaging
Lloyds Banking Group Smart Digits Improving customer security
McDonald's Helping McDonald’s make their restaurant experience better for staff and customer
McDonald's & O2 Serving up more rewarding restaurant experiences
MBNA Increasing customer satisfaction and approval ratings
Microsoft Increasing app store purchases with Charge to Mobile
Mobile Voice Recording paper Ten reasons to consider O2 for mobile voice recording
myDentist Secure cloud-based collaboration
Network Rail Getting inspiration from the ground up
Newark and Sherwood District Council Going faster with Smart Steps from O2
North Lincs and Goole Motivating and energising staff with wearable technology and teamwork
North Tees & Hartlepool NHS Foundation Trust Going paper-free to deliver better staff & patient care
O2 5G and ITN How O2 Business and ITN used 5G to power a live TV advert
O2 5G and Visionable O2 5G and Visionable delivering Smart Ambulance trials
O2 Motion and Connected Places Catapult Helping to achieve net zero by 2050
O2 and Microsoft Teams Seamless collaboration. The Microsoft Teams rollout within O2.
O2 and Northumbrian Water Harnessing the power of 5G
O2 and NWG Partners in technology
O2 and the Private sector Helping the private sector transform
O2 and the Public sector Helping the public sector reduce costs and boost productivity
O2 Motion and Bath BID

Accurate, contemporary data for deeper awareness

O2 Motion and Catapult O2 data quantifies demand for responsive transportation services
O2 Motion and DFT Helping to understand public travel in the UK during a pandemic
O2 Motion and DFT Providing data enabled crowd insight at the King’s Coronation
O2 Motion and Exterion Media Driving engagement through mobile data insight
O2 Motion and ONS Helping the Office for National Statistics support Government policy during the COVID-19 pandemic.
O2 Motion and Shaftsbury PLC Accurate location-data insights drive a deeper understanding of crowd-level visitor volumes, profiles and patterns
O2 report - leisure sector New Views & Research
O2 Retail Connectivity that makes anything possible
O2 Smart Connect and Devon & Cornwall police Devon & Cornwall police use our IoT solution to keep world leaders safe
O2 Smart Vehicle and Geotab Crime busting with real-time vehicle tracking
O2 tablet deployment Mobilising field based employees through tablets
O2 and The Very Group Redefining technology to enhance colleague communications
O2 Wifi & Sainsburys How wifi helps more customers than ever use SmartShop and shop online.
Oxleas NHS Foundation Trust Delivering better care through secure, mobile working
Paper - collaboration at O2 Making the changes that matter
Purplebricks Rapid rollout to optimise customer experience
RBS Converting more enquiries into sales
RNIB A partnership to make life-changing technology accessible and affordable
Saint-Gobain Integrating fixed and mobile communications
ScotRail A very modern compliance solution
Slough Borough Council Meeting ambitious savings targets
South London and Maudsley NHS Foundation Trust (SLaM)  Taking care everywhere
Spatial Insights and O2 Using existing CCTV and analytics to identify customer patterns and trends
Surrey & Sussex Police Increasing the time officers spend on the frontline
Swaffham Gift Emporium Crafts showcase runs on business apps
Swinton Group Making the right call with Inbound Numbers

Teneo and population behaviour data 
The City of Edinburgh Council Innovating to improve service delivery
The City of Edinburgh Council- phone recycling Recycling phones for good
The Sarnie Business The start up journey for a small sandwich business
UKHSA and O2 Business How using mobility data can help protect the nation’s health
Voice transformation paper "Why it’s time to connect and transform"
Waitrose Showcasing the future of retail
Wayra digital start-ups paper How digital start-ups can help the public sector do more for citizens
WebWayOne Using O2's network to ensure a swift and safe response to alarms
Wheatley Group Helping older people live fuller lives
whg Future proofing communications with O2 Gateway
4G discussion paper It’s the end of the line for cables