Delivering a secure platform to keep London running
The Greater London Authority needed a proven, secure solution that could record and store all mobile voice calls and text messages, from any device.
By using O2 Mobile Recording, the GLA has been able to meet its regulatory requirements and gain transparency of customer interactions - without compromising user experience.
O2 is the first mobile operator to be CAS(T) accredited, placing security at the heart of Mobile Recording with the assurance that the network is robust and secure.
Voice recordings and text messages are stored on a user-friendly, future-proof, cloud-based portal, so they’re easy to retrieve when required.
It can be integrated into a hybrid fixed line and mobile system – on-premise, hosted, third-party hosted or hybrid. O2 is the first operator to achieve certification from NICE Systems for SIP on NICE Trading Recording (NTR).
There’s no need for anyone to log in or open an app – users simply make calls or send texts as normal and they’re automatically recorded and stored securely.