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Greater London Authority | Customer Stories | O2 Business
Greater London Authority and O2 Business
Delivering a secure platform to keep London running
Keeping London secure
The Greater London Authority needed a proven, secure solution that could record and store all mobile voice calls and text messages, from any device.
By using O2 Mobile Recording, the GLA has been able to meet its regulatory requirements and gain transparency of customer interactions - without compromising user experience.
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Key benefits
Secure storage
We were proud to be the first network operator to achieve the governments CAS(T) security certification for our WAN, mobile and wifi infrastructures. Since the National Cyber Security Centre (NCSC) no longer supports or maintains the CAS(T) audit process, we’ll be making sure we are compliant to the ISO27001 standards.
Accessibility
Voice recordings and text messages are stored on a user-friendly, future-proof, cloud-based portal, so they’re easy to retrieve when required.
Flexibility
It can be integrated into a hybrid fixed line and mobile system – on-premise, hosted, third-party hosted or hybrid. O2 is the first operator to achieve certification from NICE Systems for SIP on NICE Trading Recording (NTR).
Seamlessness
There’s no need for anyone to log in or open an app – users simply make calls or send texts as normal and they’re automatically recorded and stored securely.
