Skip to main content

Greater London Authority and O2 Business

Delivering a secure platform to keep London running

Keeping London secure

The Greater London Authority needed a proven, secure solution that could record and store all mobile voice calls and text messages, from any device.

By using O2 Mobile Recording, the GLA has been able to meet its regulatory requirements and gain transparency of customer interactions - without compromising user experience.

Get in touch

Under 10 employees

Call us at0800 028 0202

10+ employees, Enterprise and Public Sector

Call us at0800 955 5590

Key benefits

Secure storage

O2 is the first mobile operator to be CAS(T) accredited, placing security at the heart of Mobile Recording with the assurance that the network is robust and secure.


Voice recordings and text messages are stored on a user-friendly, future-proof, cloud-based portal, so they’re easy to retrieve when required.


It can be integrated into a hybrid fixed line and mobile system – on-premise, hosted, third-party hosted or hybrid. O2 is the first operator to achieve certification from NICE Systems for SIP on NICE Trading Recording (NTR).


There’s no need for anyone to log in or open an app – users simply make calls or send texts as normal and they’re automatically recorded and stored securely.

O2 Business and Greater London Authority

A little bit more info

“In common with all public sector procurements, we’re looking for economy, proficiency and effectiveness. The solution from O2 worked very well for us and enabled us to deliver the secure solution that we needed.”

Luke Webster, Chief Investment Officer, Greater London Authority