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At the end of the checkout process, you can book an O2 Guru to help you set up your phone.

You'll need to confirm your click and collect selection at check-out.

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Representative example
Duration of credit agreement $basketView.representativeView.commitmentLength months
Upfront cost £$basketView.representativeView.upfrontCost
Monthly device payment £$basketView.representativeView.phoneMonthlyCost
Total Credit amount £$basketView.representativeView.phoneCreditAmount
Total amount payable for device £$basketView.representativeView.phoneAmountPayable
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £$basketView.representativeView.phoneCashPrice

Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and Phone Plan on a consumer credit agreement. Subject to status, credit check, and payment by Direct Debit. Applicants 18+. Subject to availability. Airtime Plan prices may go up. Standard UK calls and texts, special numbers chargeable. UK data only. Credit provided by Telefónica UK Limited trading as 'O2', 260 Bath Road, Slough, Berks SL1 4DX. Telefónica UK Limited is regulated by the OFT, consumer credit licence number 0518589. Terms and fair use policy apply, visit o2.co.uk.


Payment for your old device

Once you've completed your order, we'll send you a jiffy bag with instructions of how to package your device and send it to us.

When we receive it, we'll check the condition of the device and approve your payment. You'll then receive a bank transfer.

If we need to contact you about the condition of your device, we'll send you a text or email.

Full terms & conditions on our O2 recycle website

My Device Plan

O2 Refresh splits your bill into two parts.

Airtime Plan is the tariff you've chosen. Device Plan is the monthly cost of your device, through an interest-free loan on a Consumer Credit Agreement.