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At the end of the checkout process, you can book an O2 Guru to help you set up your phone.
You'll need to confirm your click and collect selection at check-out.
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| Representative example | |
|---|---|
| Duration of credit agreement | $basketView.representativeView.commitmentLength months |
| Upfront cost | £$basketView.representativeView.upfrontCost |
| Monthly device payment | £$basketView.representativeView.phoneMonthlyCost |
| Total Credit amount | £$basketView.representativeView.phoneCreditAmount |
| Total amount payable for device | £$basketView.representativeView.phoneAmountPayable |
| Interest rate (fixed) | 0% |
| Representative APR | 0% |
| Device cash price | £$basketView.representativeView.phoneCashPrice |
Includes 24 month Airtime Plan on our Pay Monthly Mobile Agreement and Phone Plan on a consumer credit agreement. Subject to status, credit check, and payment by Direct Debit. Applicants 18+. Subject to availability. Airtime Plan prices may go up. Standard UK calls and texts, special numbers chargeable. UK data only. Credit provided by Telefónica UK Limited trading as 'O2', 260 Bath Road, Slough, Berks SL1 4DX. Telefónica UK Limited is regulated by the OFT, consumer credit licence number 0518589. Terms and fair use policy apply, visit o2.co.uk.
Once you've completed your order, we'll send you a jiffy bag with instructions of how to package your device and send it to us.
When we receive it, we'll check the condition of the device and approve your payment. You'll then receive a bank transfer.
If we need to contact you about the condition of your device, we'll send you a text or email.
O2 Refresh splits your bill into two parts.
Airtime Plan is the tariff you've chosen. Device Plan is the monthly cost of your device, through an interest-free loan on a Consumer Credit Agreement.
Spend Cap explained
What is a Spend Cap?
You can now choose to apply a Spend Cap with your monthly tariff, to help control your spend on out-of-bundle charges. Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance will count towards your Spend Cap.
We’ll text you when our systems detect that you’ve used 50% of your Spend Cap, and again if you use 100%. If you set a £0 Spend Cap, or once you reach 100% of your Spend Cap, any further chargeable out-of-bundle usage will not be possible. This means that if you use up your monthly allowance and any Bolt On allowance, any additional chargeable usage will be barred.
What are my options?
You can choose not to have a Spend Cap, or you can choose to have a Spend Cap set at £0, £5, £10, £15, £20, £30, £60, £100 or £200.
What counts towards my Spend Cap?
Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance, such as:
- Additional calls, texts and data usage, when your standard bundle or Bolt On allowance has run out.
- Calling and texting non-geographical or premium rate numbers, aside from those premium rate numbers relating to charities, as these sit outside your Spend Cap, as set out below.
- Calling and texting any international number from the UK.
- Calling and texting any number outside of our Europe Zone, when you’re in our Europe Zone (excluding the UK).
- Calling, texting and using data, when you’re in a country which is outside of our Europe Zone.
- Calling directory enquiry services.
- The charge you pay to O2 for accessing any third party services.
What doesn’t count towards my Spend Cap?
- Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
- The price for buying a Bolt On which you opt in to.
- Any charity donations made from your phone.
- Charge to Mobile, such as buying digital content and apps from your phone.
- Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
- Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).
To find out more about Spend Caps, visit our Help page.
O2 Open
What do I get with an O2 Open code:
25% discount on 3GB and above Airtime Plans (data, minutes and texts).
Is there anything excluded from O2 Open?
Yes. You won’t receive a discount on your Device Plan (the monthly cost of your device). Apple Watch Airtime Plans, Pay As You Go, non-O2 Refresh tariffs, sharer plans or business accounts are not included in the offer. And you won’t be eligible for the offer if you bought your device or contract through a third party.
Not all devices are available for discount with O2 Open. You can check which devices are eligible here.
If your order includes monthly payments, we’ll still need your bank details.
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