The Microsoft Teams rollout within O2
With a large workforce scattered across the country, O2 needed a seamless, flexible way to work from virtually anywhere.
O2 has been using collaborative, online working tools such as Skype for Business and Lync for many years, but there was a need for a more effective collaboration tool that brought together video and voice calls, text, file sharing and editing all in one secure, easily accessible place.
O2 was the first organisation in the larger Telefónica group to make the move and has since been followed by the rest of the organisation, with 110,000 users around the world. This hands-on experience of rolling out Teams to its own people puts O2 in a great position to implement Teams for its customers.
Robust passwords and security protocols mean business-critical work is secure throughout the organisation.
Anyone can join a Teams call, including partners and customers. They don’t need a licence, just an invite, and video calls can be recorded for future use and sharing.
When COVID-19 hit, and millions had no option but to work from home, O2 and Telefónica were already well placed to make the switch. Following the UK lockdown, usage for meetings leapt by 50%.
Users can easily switch between video and voice calls, text (independently or within meetings), store documents in the cloud and edit them or provide feedback in real time.
Teams is automatically included as part of any Microsoft 365 installation by O2.
Like the rest of Microsoft 365, updates are added automatically, at no extra charge, so users always have the latest version.