Sainsburys & O2 Customer Story | O2 Business
O2 Wifi and Sainsbury's
How O2 Wifi helps more customers than ever use SmartShop and shop online.
Preparing for the future.
Sainsbury’s is one of the largest supermarkets in the UK, with 172,000 colleagues and over 28 million customer transactions a week.
Sainsbury’s asked O2 for cost-efficient recommendations on how to improve the wifi experience for both customers and colleagues. The projects involved replacing technology and future-proofing all of Sainsbury’s stores.
As online sales leapt during the COVID-19 pandemic, Sainsbury’s is well placed to meet increasing customer demand.
Massive rollout with minimum disruption
O2 has enabled more than 20,000 access points and 90,000 corporate mobile devices are regularly using wifi. Over 2 million devices now connect to O2 Wifi in Sainsbury’s every month.
Enhanced job satisfaction
Colleague surveys record a 20% improvement in work experience when fulfilling online orders.