Proving the power of flexible working

The Challenge

Under its New Ways of Working programme, the Harrogate Borough Council (HBC) wanted to explore how flexible working could save money and improve working practices. However, with technology developing so quickly and an enormous range of options available, HBC needed to understand how different choices would work in practical terms.

The Solution

HBC decided to run a pilot scheme to identify the business benefits of flexible working across the Council, and chose O2 to carry it out. During the six-week pilot scheme, 30 people were provided with a range of devices and applications to trial and provide feedback on their suitability to their roles and activities.

"O2 took an interest in our business and what we were doing. Cost is important but it's more important that your suppliers understand where you're going." says Mike Kenworthy, Director of ICT, Harrogate Borough Council.


  • More efficient working.
  • Better customer service.
  • Cost savings.

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