Help and Support

How to pay

How to pay

The easiest way to pay your bill is by Direct Debit:

  • it’s quick and easy to set up it’s convenient, you won’t have to post a cheque or call us
  • it’s automated so you’re unlikely to miss a payment
  • you can choose a monthly payment date
  • you’re protected by the Direct Debit Guarantee your details are secure under the Data Protection Act.

If you don't have a Direct Debit set up and you would like one, get in touch.

You can manage your Direct Debit in My O2. It’s covered by the Direct Debit mandate and can be cancelled any time by O2 or your bank.

If your Direct Debit fails, you can make a card payment in My O2 and we won't try to take the same payment again.

You can make a card payment using My O2. You can store your card details securely in the My O2 Card Wallet, available on the My O2 website and the My O2 app. You can edit your card details at any time, just go to Manage Payment Card.

Your Direct Debit will still be active, it only cancels if a second month fails.

If your bill is not paid within 14 days, your account might be restricted. Once a payment is made, any restrictions will be removed within 24 hours. It is not possible to pay your bill in store.

If you're an O2 Refresh customer, and wish to pay off the remainder of your Device Plan, give us a call.

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