Help and Support

Register for My O2

Payment support

Manage your bill

My O2 is an easy way to keep an eye on charges, check your allowances and manage your bills. You can sign in online or download the app.

Always using up your data allowance? You could save money by moving to a tariff that’s more suitable for you. And if your usage changes in the future you can just change your tariff back.

Late payments

If you’re late making a payment for your bill and we don’t hear from you, we’ll restrict your services. This means you won’t be able to call, text or use data until you’ve paid your bill. We’ll also add a fee of £3.50 to your next airtime bill.

If you continue not to pay your bill, we’ll have to cancel your contract. You’ll still be liable for the early termination fee, in line with our terms. If we still can’t reach a payment agreement with you, we’ll pass on any debt to a third party agency. They might add their own charges and fees to recover the debt.

Your credit score

Setting up a Direct Debit is the easiest way to make sure your bills are paid on time. Missing and late payments can seriously affect your credit score and your chances of getting credit in the future. If you’re struggling to pay your bill, get in touch with our Payment Management team. They can discuss your options with you, so we can agree on a repayment plan and minimise the risk to your credit score.

Want to learn more about your credit score? Here are some agencies you can get in touch with:

Support from us

We understand that you might have a change in circumstance and find it difficult to pay your bill. If this happens, our Payment Management team will be there to offer support. They’ll work with you to agree on the most affordable way to manage your bill and minimise the risk to your credit score.

Need more help?

How do I contact Payment Management?

Contact number for Payment Management: 0800 902 0217 
Opening times: Monday to Friday – 8am to 8pm, Saturday 8am to 6pm and Sunday – 9am to 6pm 
If we've asked you to send us any documents, use this address 
O2 Correspondence Team 
PO BOX 694 
SO23 5AP 

How can I get help with debt?

If you’re struggling to pay your bills, there are organisations and charities that can offer free and independent advice. Here are some you can get in touch with if you need support: 

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