Help and Support

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Problems paying your bill

If times get tough, we’re here to support you. We understand that you might have a change in circumstance and find it difficult to pay your bill on time.

Don’t forget that you can flex your data monthly with new O2 Refresh tariffs bought on or after 22 March 2018. So you can move to a tariff that’s more suitable for you and your budget. Find out more.

Late payments

Get in touch with our Payment Management team if you’re having problems paying your bill. They can work with you to agree the most affordable way to manage your repayments.

If you’re late making a payment for your bill and we don’t hear from you, we’ll restrict your services. This means you won’t be able to call, text or use data until you’ve paid any outstanding balances. We’ll also add a fee of £3.50 to your next airtime bill.

If you continue not to pay your bill, we’ll have to cancel your contract. You’ll still be liable for the early termination fee, in line with our terms. If we still can’t reach a payment agreement with you, we’ll pass on any debt to a third party agency. They might add their own charges and fees to recover the debt.

Get in touch

You can reach our Payment Management team on 0800 902 0217. The opening times are Monday to Friday – 8am to 8pm, Saturday – 8am to 6pm and Sunday – 9am to 6pm.

If we've asked you to send us any documents, use this address:

O2 Correspondence Team
PO BOX 694
Winchester
SO23 5AP

Debt support

If you’re struggling to pay your bills, there are organisations and charities that can offer free and independent advice. Here are some you can get in touch with if you need support: 

Your credit score

Missing and late payments can seriously affect your credit score and your chances of getting credit in the future. Want to learn more about your credit score? Here are some agencies you can get in touch with:

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