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Leaving O2

Leaving O2

We’re sorry you’re thinking of leaving. Why not give us a call to discuss your options and hear about any offers?

If you decide to leave, you can cancel your contract with us at any time by giving us 30 days’ notice. If you cancel before the end of your minimum term, you may be charged early termination charges (as further explained below), including the full balance of any Device Plans.

You can also switch to another mobile network by requesting a PAC code (Porting Authorisation Code), if you want to keep your phone number, or a STAC code (Service Termination Authorisation Code) if you don’t. Find out more about switching to another network.

If you’d like to leave O2, please contact us

Is your phone locked to O2? Get help unlocking your phone

Ending your contract

Your contract will end 30 days after we receive your request to leave.

You’re free to change your mind at any time during this notice period, just contact us and we’ll restore your contract.

If you want to end your contract but keep your number, we'll give you a PAC code to give to your new network. The code will be valid for 30 days. If you use it to switch to a new network, your contract with us will be cancelled once the switching process has completed.

Early termination charges

Customers on O2 Refresh contracts

If you’re on O2 Refresh, you won’t be charged early termination charges for your airtime contract.

Your final bill will include any out-of-bundle charges you have incurred before termination and, if you terminate your airtime contract before paying off your Device Plan in full, your final bill will also include the lump sum you still owe under your relevant Device Plan credit agreement(s).

Customers not on O2 Refresh contracts

If you're not on O2 Refresh, or have joined us through a third party, your contract lasts for 1, 12, 18 or 24 months. Find out when your contract ends in My O2.

Your final bill will include any out-of-bundle charges you have incurred before termination and, if you cancel your contract before the end of your minimum term, you final bill will also include early termination charges.

How we calculate early termination charges

  • We add together all agreed monthly airtime tariff charges for the remainder of your minimum term, factoring in any regular recurring discounts you’re entitled to.
  • We then deduct VAT at the prevailing rate.

Examples of early termination charges

Example 1: You’re on a 12 month contract costing £21 a month (incl. VAT) and decide to disconnect after six months. This means you’ll pay an early termination charge covering the last six months of your contract.

Your early termination charge is calculated as 6 x £17.50 (VAT removed at 20% from the £21 contract), which gives an early termination charge of £105.00.

Example 2: You’re on a 12 month contract costing £20 a month (incl. VAT) and decide to disconnect after nine months. This means you’ll pay an early termination charge covering the last three months of your contract.

You also have a £5 monthly discount applied to your contract which means you pay £15 a month (incl. VAT). 

Your early termination charge is calculated as 3 x £16.66 (VAT removed at 20% from the £20 contract), minus 3 x £4.16 (VAT removed at 20% from £5 discount). This gives an early termination charge of £37.50.

 

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