Transfer of ownership

Help and support

If you like, you can transfer your mobile number to someone else. It’s called a transfer of ownership and you can get one by calling us on 202 or contacting us via Webchat.

To make sure that we’ll be able to transfer your number nice and quickly for you, here are a few things to be aware of before you get in touch:

  • The new owner of the mobile number must already have an O2 contract in their name, and be aged 18 or over.
  • If you have a Device Plan, this will need to be fully paid off before you can transfer your number. If you’re in contract but do not have a Device Plan, you’ll need to pay any termination fees. We’ll add these to your final bill.
  • You and the new owner of the number need to be present when you contact us. Not possible? Get in touch to discuss how we can help you.
  • You’ll still have to pay any costs until the number is transferred to the new owner.

Duplicate accounts

If you have an O2 account but you didn’t log in before buying something, you may end up with two, or duplicate, accounts.

If that happens, we will need to merge the accounts for you. Please chat to us online to merge your accounts, or visit an O2 store.

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