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Our range of extras

Find out more about using your extra

Learn more about our range of extras, and how to use them. Can’t find what you’re looking for? Find out how to choose and redeem extras.

Amazon Music Unlimited

How many devices can I access Amazon Music Unlimited from?
You can have up to 10 devices authorised to your account. Each device can only be authorised to one account at a time. 

If you just want to stream and purchase Amazon Music, you can do this in a browser without authorising the device.

Which devices can I access Amazon Music Unlimited from?
With Amazon Music Unlimited, you can listen anywhere, anytime, on all your favourite devices – smartphone, tablet, PC or Mac, Fire TV, Amazon Echo, multi-room speakers and in cars. 
    
How many songs can I download to my device?
You can download up to 250 songs to your device.

Are there any parental controls?
The Amazon Music app has an Explicit Language Filter. But bear in mind that music can contain a mature theme, even if it’s not labelled ‘Explicit’. 

The filter doesn’t bleep out or remove explicit lyrics from a song – it simply prevents the song from being played. It’s a default setting on kids’ labelled Alexa-enabled devices. In the Amazon Music app you can activate the Explicit Language Filter in the settings.

Can I make my playlists public?
Yes – tap the overflow menu and choose ‘Make Playlist Public’. 

Amazon Prime Video

How much content can I access?
Amazon Prime Video gives you access to thousands of popular movies and TV episodes. Critically acclaimed and award-winning Amazon Originals include The Boys, Good Omens, Tom Clancy's Jack Ryan, The Grand Tour, Hanna, The Man in the High Castle and The Marvelous Mrs. Maisel. There is also a range of content for kids, including Pete the Cat, Just Add Magic, and Kung Fu Panda: The Paws of Destiny. 

Can I access content on multiple devices?
Yes, you can watch across multiple devices, including your smart TV, game console, mobile and tablet. See the full device list.  You can stream up to three titles at a time using the same Amazon account. And you can stream the same title to two devices at a time. 

Are there any additional charges for videos?
Some titles are available to buy or rent for an extra charge, in addition to the titles you have access to with your Amazon Prime or Prime Video membership.

Can I download movies and box sets to watch offline?
Yes, you can download to watch offline. Learn more about downloading Prime Video titles.

Are there any download limits?
You can download a title to two devices at a time. If you've already downloaded a title to two devices, you'll need to delete it from one of them before downloading it to another. Depending on your location, you can have a maximum of either 15 or 25 Prime Video titles downloaded at a time across all devices associated with your Amazon account. If a Prime Video title is not available for download, it may be available to buy or rent from Amazon Prime Video, and can then be downloaded to compatible devices.

Are there any expiry dates?
You typically have 30 days to begin watching a video after you've downloaded it. And once you've started watching it, you typically have 48 hours to finish it. After your Amazon Prime or Prime Video membership or promotional trial expires or is cancelled, you can't watch any Prime Video titles unless you've rented or bought them.

Audible

How many audiobooks can I access?
You can access over 400,000 audiobooks, plus Original Podcasts. Each month you’ll get a credit. You can then redeem this credit on any audiobook, regardless of its length or price. Original Podcasts are free for Audible members, so you don’t need to use credits to redeem them.

Which devices can I access Audible from?
You can access Audible from any of the following devices:

  • iPhone, iPod (Touch and Classic) and iPad
  • Android phones and tablets
  • Windows phones
  • Kindle Fire tablets
  • Kindle Oasis (9th Gen)
  • Kindle Oasis (8th Gen)
  • Kindle 8th Gen
  • Kindle Keyboard and Kindle Touch
  • Sandisk MP3 players
  • Creative MP3 players
  • VictorReader Stream
  • BrailleNote and Apex BrailleNote
  • Garmin and TomTom GPS devices
  • Mac and Windows computers

Can I only use one credit a month?
With your membership, you’ll get one credit each month. If you find yourself running out of credits too quickly, you can switch your membership plan to one that includes more credits, or you can buy extra credits online.

You’ll only be eligible to buy extra credits online if you’re an active Audible member and you’ve been on the same membership plan for at least three months. You’ll also need to have one or no remaining credits on your account. And if you’re on an annual plan, you’ll need to be at least 30 days from your next billing date.

If I have a subscription for 12 months can I use all the credits at once?
No, you’ll only be able to use one credit a month.

Are there any age restrictions on content?
There aren’t any age restrictions on specific content. But according to Audible’s terms and conditions, under 18s will need a parent or guardian involved.

Do I have access to free audiobooks?
You’ll have access to all of the Audible Original Podcasts, free of charge.

What happens if I don’t like the audiobook I’ve chosen?
If you’re unhappy with your audiobook, you can return or exchange it easily as long as it’s within 365 days of the original purchase. 

To return an audiobook, sign in to your Audible account. Tap ‘Menu’, then ‘My Account’, then ‘Purchase History’. Choose the audiobook you’re unhappy with, tap ‘Return’, then choose the reason you want to return it.

Audible might limit how many audiobooks you can return online. This limit varies based on the number of returns you’ve already made, and the timing of your return. When online returns are not available, you can contact Audible directly to return your audiobook and find one that’s a better fit.

Is there any time limit on exchanging an audiobook?
You can return or exchange an audiobook as long as it’s within 365 days of the original purchase.

When my subscription ends can I still keep my audiobooks?
Yes. Any audiobooks you’ve redeemed with your credits are yours to keep, even if you end your subscription.

Are new publications available immediately?
Pre-ordered titles and new titles tend to go live at around 8am on the launch date.

Cafeyn

What is Cafeyn?
Cafeyn is a pioneer and leader of digital information streaming in Europe. They create a haven of information that connects people to the content they value most, whether their purpose is to read the latest news, be entertained or follow their personal passions.

What does my subscription include?
Unlimited access to hundreds of magazine and news titles, including the most popular ones. You can download and read them whenever and wherever you want.

Will the magazine catalogue change during my subscription?
Cafeyn tries to retain all titles in the service, but as it is dependent on licensing agreements with its publishers, the catalogue in the unlimited offer may change. Cafeyn's aim is that the catalogue grows over time.

Which magazines are available on this offer?
There are hundreds of titles included in the offer.

Is the O2 subscription different to what Cafeyn offers directly?
It's the same subscription.

Can I buy additional magazines on top of those on offer via O2?
All the titles available in the service via O2 are already included in the subscription, so you won't be able to buy any more.

If I move to the chargeable O2 subscription, will the catalogue stay the same?
Yes, it will stay the same.

How do I cancel my O2 subscription to Cafeyn?
Just contact us to cancel your subscription.

Is there a limit to how many magazines I can download?
You can download as many as you like.

Can I download magazines to read when I have no internet connection?
Yes, you can.

Which devices can I read my magazines on?
You can read your magazines on your mobile, tablet, PC or laptop.

Can I view my magazines while abroad?
Cafeyn doesn't have any restrictions on using its service abroad, however some countries may restrict local access to digital press services.

Will my access to view the magazines expire?
No, you can take your time.

Can I access back copies of magazines?
Yes, you can.

Can I share access to magazines?
Access to the titles in the service is for subscribers only.

Can I access downloaded magazines on multiple devices?
Yes, you could access them on your mobile and your tablet, for example.

If I am an existing Cafeyn subscriber, can I still redeem this offer?
Yes, but you would have to use a different email address.

MelodyVR

Do I need a VR headset to use MelodyVR?
No, you can use MelodyVR on your phone through the iOS or Android app. You’ll be able to watch shows, moving your phone around for a full 360 degree view.

Or you can use it with an Oculus or Samsung Gear VR headset, for a fully immersive experience.

Whether you’re using it through your phone or headset, you can use MelodyVR’s unique Jump Spots feature. It lets you move around, watching the performance from the front row, the middle of the crowd, or even side-of-stage.

Are all the concerts live?
There are a few types of performances:

  • Catalogue performances - live shows, ready for you to watch at your leisure.
  • Original experiences - intimate sessions and interviews shot with artists in far-flung locations.
  • Live shows - concerts which you can stream in real time, so you can enjoy all the features of MelodyVR as the action happens. 

Do I have to pay to view any of the concerts?
You’ll have unlimited access to the MelodyVR catalogue of performances and the full range of original experiences. For live shows, you’ll need to pay for a virtual ticket.

How long do I have access to view a concert?
You can watch the content in the MelodyVR library as many times as you like during your subscription period.

If I pay to watch a concert can I access it after?
If the concert is made available on MelodyVR after the live stream has finished, you’ll be able to access it as part of your subscription. But some shows might only be available live and as they happen.

Do I need to be on wifi?
MelodyVR works without needing to be on wifi. For the best streaming experience, we’d recommend an internet connection speed of 12-15 Mbps.

Are there any medical exclusions that prevent me using the app?
If you’re browsing through the app, or watching MelodyVR shows on your device, it’s just the same as watching any other video on your phone. If you have any concerns about watching through a VR headset, it’s best to speak to your doctor. You can find out more about health and safety in the MelodyVR terms and conditions – 9.B. We’d also recommend reading the health and safety guidelines for the device you’re using.

How many new concerts are available every month?
MelodyVR release multiple shows every month. Follow them on Instagram and Twitter to be the first to hear about the latest shows, original videos and live events.

Where can I use the MelodyVR app?

You can use the MelodyVR app in the following countries:

  • Austria
  • Belgium
  • Canada
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • The Netherlands
  • UK
  • US
Calm

What do I get as part of my Calm Premium package?
Calm Premium unlocks the full library of meditations, stories, music, and other features. You can access everything through the Calm mobile app, available on iOS and Android, or at www.calm.com

The Premium subscription includes:
- An original Daily Calm each day
- Hours of guided meditations covering sleep, anxiety, stress, gratitude and much more
- More than 150 Sleep Stories, with a new story added each week
- Exclusive music tracks for Focus, Relaxation, and Sleep
- Masterclasses featuring world-renowned mindfulness expert.

Are there any additional purchases available in the Calm app?
No, there are no additional purchases available.

Are there any restrictions to using the Calm app?
You can download the Calm app from the iTunes App Store or Google Play store. It's compatible with most iOS (Apple) and Android mobile devices. If your smartphone or tablet doesn't use either of these app stores, you can still access the full library of content by going to www.calm.com.

A limited Calm experience can also be accessed via Apple TV, Google Home, Sonos, Apple Watch, and Android Wear.
Apple devices with iOS 9 or below and Android devices with Android 5 or below may struggle to run Calm, due to the limited amount of internal memory available.

Can I redeem my voucher if I'm already on a Calm trial offer?
If you're already on a Calm trial, you'll need to cancel that trial and wait for it to end before redeeming your O2 voucher. 

Do I have to pay for Masterclasses?
No, masterclasses are included in your subscription through O2.

Can I use Calm on multiple devices?
Yes. Once you've created a Calm account on one of your devices, just make sure you're logged in with the same email address on your other devices.

Using the iPhone or Android app: 
To create a profile or sign in on the Calm app, tap the 'More' button and then tap 'Profile'. On the Profile page, tap 'Sign up or Log in'.

Using the website: 
You can sign in to your account by going to www.calm.com/login.

Which devices have a restricted service?
Apple devices with iOS 9 or below and Android devices with Android 5 or below may not have enough internal memory available to run Calm. And the Calm experience is also limited if you're using Apple TV, Google Home, Sonos, Apple Watch, and Android Wear.

Can I download content for offline use?
All content, except the Daily Calm, can be downloaded to listen to offline. Tap on the program you'd like to listen to and you'll see a download cloud icon in the top corner of the screen. Tap that icon to download the program. If the download is successful, you'll see a tick in the middle of the cloud icon, to indicate the download has been completed.

Can I use Calm outside of the UK?
Calm can be accessed from anywhere, as long as you've got an internet connection or you had one when you downloaded the content.

Can I use the Calm app on multiple devices at the same time?
The Calm app is not designed to be used on multiple devices at the same time. But it is possible to do so, so go ahead if that's what works for you.

Do I need to have the latest software on my device?
If you're using an Apple device with iOS 9 or below or an Android device with Android 5 or below, it may not have enough internal memory available to run Calm.

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