Device plan

No, you don’t have to be an existing O2 customer to buy a product on a device plan. If you’re a new customer, you can join us (subject to status, credit check, and our terms).

As well as phones, tablets and smartwatches, you can spread the cost of some of your favourite tech like headphones, speakers and even games consoles. We’re always updating the range, so take a look at what’s available now.

There’ll be different lengths depending on the product, so check the page of the product you’re after.

Yes, but you’ll need a separate device plan for each product. Each order can only contain one device plan, so if you buy two items, you’ll need to place two separate orders. You can add other items to your order which don’t need a device plan, like phone cases and chargers.

We’re currently only able to process one device plan per order. We’re working on improving this for the future.

No. We don’t offer insurance as an option when you spread the cost of a product with a device plan at the moment.

No, you won’t pay interest because we currently offer 0% APR when you spread the cost with a device plan.

Yes. Because the device plan is a loan agreement, we’ll need to run a credit check. It’s also subject to status and our terms.

Yes. Find the product you want online and we'll check the stock in your nearest store. If it's available you can collect the same day. 

You can pop into an O2 store or give us a call.

You just need your agreement number, or your name and your address. You can find your agreement number on the documents we send you. Remember you can always view your statement, outstanding balances and make payments in My O2 using the app or online.

Yes, you can sign up for My O2 by downloading the app or online. All you need is your email address you shared when taking out your device plan.

You can view the outstanding balance of your device plan in My O2.

Yes, you can make an ad hoc payment towards your outstanding balance at any time in My O2 or by getting in touch.

You can choose to lower your monthly payment for the remainder of your device plan, or reduce the length of your device plan so it’s paid off sooner.

Unfortunately, this isn’t possible.

It depends on what product you have. You can check if it's eligible through O2 Recycle.

No you won’t receive a monthly bill for your device plan. But you can see your next due amount and due date in My O2 or by getting in touch.

Yes, but first you’ll need to pay off the remainder your device plan in full. Sign in to My O2 to see your upgrade options.

If you’ve got a phone package with O2 Switch Up, you can swap your phone every 90 days without paying off your contract. Click here for more info about Switch Up.

Your product will be covered under the manufacturer warranty period, which varies per manufacturer and product. You can find more details in the documents included in your product box or on the manufacturer’s website.

Yes, you’ll need to make an upfront payment on any product available on a device plan. You’ll see the options when you click on the product. Check out available products.

You can have up to six device plans on your account at any one time.

No, we’re not able to offer O2 Open or student discount on these device plans at the moment.

You can get help on the set up of your product direct from the manufacturer – please visit their website for details.