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Charges on your bill

Help and support

Sometimes your bill might be higher than you expected. This could be because of charges that have occurred outside your monthly tariff allowance. You can find out how much you’ll pay for calls, texts and data outside your bundle in our extra charges guide.

Here are some of the most common reasons for having a higher bill:

Going over your call and text allowances Collapsed link

The most common reason for an unexpectedly high bill is going over your monthly allowance of texts and minutes. When this happens, you'll be charged at our standard rate. Go to My O2 to check your usage and tariff.

Calling or texting a premium rate number Collapsed link

Premium services including entering TV competitions, donating to charity or calling a service number. These services are outside your normal tariff allowance, so you’ll be charged extra for them. If you’ve got a premium service charge on your bill, you can use our online tool to find out more about the provider.

Find out more about premium rate services

Using your phone for Charge to Mobile Collapsed link

Charge to Mobile lets you buy digital content like apps, games, music and movies, then pay for it through your phone bill.

Find out more about Charge to Mobile

What have I been charged for?

Seen a Charge to Mobile or premium service charge on your bill? Enter the 5 to 8 digit number or service name to find out more.

Contact Number
Using your phone abroad Collapsed link

If you’re travelling within our Europe Zone, your minutes, text and data allowances (subject to a roaming limit of 25GB if you have UK allowance over 25GB) will work just like they do in the UK.

If you’re travelling outside of our Europe Zone, you’ll need to purchase and activate a Roaming Data Bolt On in My O2 to use data abroad. You can choose from a range of data allowances for our Roaming Zones. If you have any questions, just get in touch with us.

Other numbers and charges Collapsed link

Calls and texts to 076 numbers and Jersey, Guernsey and Isle of Man numbers aren’t included and will cost extra. You’ll also be charged for picture messages and calls to premium numbers.

Customer service charges Collapsed link

Check the table to see what you’ll be charged for certain services.

Online Billing1 Free
Paper Bill – summary £2
Paper Bill – itemised £2.50
Phone unlocking for Pay Monthly2 Free
Late payment fee3 £6

1Sign up to My O2 to access your bill online.

2Sign in to your My O2 account to ask us to unlatch your current or previous phone.

3Your bill is due 14 days after it's produced. If you haven't paid by day 20, you'll be charged a late payment fee of £6.

Standard call and text charges outside your allowance Collapsed link

If you go over your allowance, you’ll be charged for any extra calls and texts. You’ll also be charged for picture messages and calls to special numbers.

Check the table to see what you’ll be charged.

Voice call 55p per min
Video call 50p per min
Text (SMS) 30p per SMS
Picture message (MMS)

Pay Monthly - 65p per MMS

Pay As You Go - 55p per MMS

Standard non-emergency (101) Free
Blind and disabled directory enquiries (195) Free

Free of charge numbers Collapsed link

There’s no charge to call 080 numbers from your mobile or landline. Find out more.

UK landlines and mobile numbers Collapsed link

All standard UK landline numbers start with 01 or 02, and all UK mobile numbers start with 07. Calls and texts to these numbers are included in your minutes and texts as part of your tariff. If you go over your allowance, you'll be charged at our standard UK rate.

There are some exceptions where you'll be charged for calling or texting 01, 02 and 07 numbers. For example, if the number is in Jersey, Guernsey or the Isle of Man, of if it's being used as a call forwarding service, you'll be charged extra.

03 and 070 numbers Collapsed link

Calls to 03 and 070 numbers cost the same as other standard fixed line numbers starting 01 or 02, and are included in your minutes and texts as part of your tariff.

07 non-mobile and call-forwarding services Collapsed link

Some phone numbers are operated by third parties who connect or forward calls to another number. There are lots of these third-party services and they charge our network a different, higher rate to connect calls. Calls to these non-mobile and call-forwarding services are not included in your inclusive minutes. See 07 numbers for non-mobile and call forwarding services.

Every April, the price of your monthly Airtime Plan will be adjusted according to the Retail Price Index (RPI) rate of inflation. Find out more about RPI.

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