How to track your order
New customers – device orders
If you've ordered a device from us, it'll be delivered by courier. Once you've received an email telling you your device has been dispatched, you can track the delivery online at My O2 on the My Orders page.
New customers – sim only
If you've ordered a sim only deal, your sim will be delivered by Royal Mail, 1st Class post. It'll usually be delivered the next day, but please allow 5 working days.
Existing Pay Monthly customers – device orders
If you're an existing Pay Monthly customer expecting a replacement, or have upgraded to a new device, you can track your order at My O2.
If you're not sure about any techy terms, check out our jargon buster
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