Help and Support

How to track your order

How to track your order

New customers – device orders

If you've ordered a device from us, it'll be delivered by courier. Once you've received an email telling you your device has been dispatched, you can track the delivery online at My O2 on the My Orders page.

New customers – sim only

If you've ordered a sim only deal, your sim will be delivered by Royal Mail, 1st Class post. It'll usually be delivered the next day, but please allow 5 working days.

Existing Pay Monthly customers – device orders

If you're an existing Pay Monthly customer expecting a replacement, or have upgraded to a new device, you can track your order at My O2.

If you're not sure about any techy terms, check out our jargon buster

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