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Closing accounts due to bereavement

Closing accounts due to bereavement

Customer Relations deal with closing accounts where a customer is terminally ill or has passed away. We can also arrange to transfer the accounts to Pay As You Go or, following a successful credit check, transfer the whole account into someone else’s name.

We try to make it as easy as possible for you. If the account holder is terminally ill we’ll need medical evidence such as a letter from the doctor. If the account holder has passed away we’ll need a copy of the death certificate.

You can get in touch by calling us Monday to Friday 8am–4.30pm on 0800 090 18 20, emailing us at or writing to:

O2 Bereavement Team,
PO Box 694
SO23 5AP