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Direct Debit

The easiest way to pay your bill is by Direct Debit:

  • it’s quick and easy to set up – you won’t have to post a cheque or call us
  • it’s automated, so you’re unlikely to miss a payment
  • you can choose a monthly payment date
  • the Direct Debit Guarantee protects you, so your details are secure under the Data Protection Act

If you'd like to set up a Direct Debit, download and send the Direct Debit Mandate. Or, you can get in touch.

If you’re setting up payments from a business bank account or a bank account requiring more than one signature, you’ll need to send a Direct Debit Mandate.

If you want to set up a Direct Debit in a different name, you can either send a Direct Debit Mandate or make the changes over the phone. Bear in mind that we’ll only be able to make changes over the phone if both the O2 account holder and the bank account holder are on the call.

When you set up a Direct Debit with us, we'll send confirmation of this agreement within three working days.

All Direct Debits are protected by a guarantee, which you can read in your confirmation communication. You can find it here if you'd like to read it now.

You can manage your Direct Debit in My O2, but you'll need to get in touch if you'd like to change the date your Direct Debit is taken. Your Direct Debit can be cancelled anytime by O2 or your bank.

If your Direct Debit fails, you can make a card payment through My O2, and we won't try to retake the same payment. Your Direct Debit will still be active – it only cancels if a second month fails.

Card Payments

You can make card payments at any time using My O2. You can store your card details securely in the My O2 Card Wallet, available online in My O2 and on the My O2 app. You can edit your card details whenever you want. Just tap 'Manage Payment Card'.

If you make a payment when you have an active Direct Debit that’s due in two or more working days, the Direct Debit amount will be changed to reflect your payment. If your active Direct Debit is due in less than two working days, it’ll still be for the full bill amount – your extra payment will be added as credit onto your next bill instead.

O2 Refresh

If you don’t pay your bill within 14 days, your account will be restricted. Once a payment is made, any restrictions will be removed within 24 hours. If you’re still having problems, try restarting your device. If you're on O2 Refresh and want to pay off the rest of your Device Plan, give us a call.

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