O2 Switch Up

Switch to a new phone when it suits you, and we'll pay off your current contract. Only on O2.

How to get O2 Switch Up

O2 Switch Up is included with Plus Plans at no extra cost, or you can add it to a Custom Plan as a Bolt On for £6.99 a month.

FAQs

What’s O2 Switch Up?

With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition).


How does Switch Up work?

O2 Switch Up is included with Plus Plans at no extra cost, or you can add it to a Custom Plan as a Bolt On for £6.99 a month.

Once you’ve got Switch Up, you can pop into an O2 store to swap on the spot. Or if you’d rather switch by post, just give us a call on 202 or sign in to My O2 to get started.

Once we’ve checked it’s in good nick, we’ll pay off your current contract and you’ll start a new plan for whichever phone you’ve picked. Don’t forget you’ll need to take out another plan with Switch Up included or add it to a Custom Plan as a Bolt On for £6.99.

If your phone doesn’t meet our grading criteria, we’ll let you know what other options are available.

If you don’t return your old phone, you will continue to pay for that phone’s device plan until it ends – along with your new one.

Just so you know, Switch Up isn’t available on custom plans or SIM only plans.


How can I get Switch Up?

You can get O2 Switch Up in an O2 store,  our website, by signing in to My O2 or calling us for free from on O2 phone or landline on 0808 002 0202.

You’ll need to take out or upgrade to a new Plus Plan or any other Custom Plan. If you choose a Plus Plan, you’ll automatically get O2 Switch Up at no extra cost, or you can choose to add it as a Bolt On to any other Custom Plan for an additional £6.99 a month.

Just so you know, Switch Up isn’t available on our SIM Only plans.

When you're ready to Switch Up, find out how to upgrade with O2 Switch Up and what condition your device needs to be in.


What do I have to buy to get Switch Up?

You need to take out a Plus Plan or Custom Plan with the phone you choose (including our Like New range). O2 Switch Up isn’t compatible with laptops, tablets, smartwatches or any other connected devices.


Can I add Switch Up partway through my plan?

If you’re on a Plus Plan, you’ll automatically get O2 Switch Up when your plan begins.

If you’re on a Custom Plan, you can only add the Switch Up Bolt On when you start the Custom Plan, or if you’re still within your 14-day change of mind period.

You can upgrade your Custom Plan early by paying off your remaining balance and taking out a new Plus Plan (getting Switch Up automatically at no extra cost) or any other Custom Plan (and adding Switch Up as a Bolt On for an additional monthly cost).


Where can I swap my phone?

Head to any O2 store to swap your current phone for a new one. You can find your nearest store by heading to o2.co.uk/storelocator.

Or if you’d rather switch by post, just give us a call on 202 or log into My O2 to get started.

If you try to complete your Switch Up via phone or online and this cannot be processed for any reason that isn’t your fault (e.g. due to a technical issue), you may have to go to one of our stores to complete your Switch Up request instead.


When can I swap my current phone for a new one?

O2 Switch Up Plus Plan customers

 

If you got O2 Switch Up as part of a Plus Plan tariff before 3 August 2023 and have stayed on a Plus Plan since then, you can continue to swap your phone whenever you like.

 

If you got O2 Switch Up as part of a Plus Plan tariff from 3 August 2023, you can swap to a new phone every 90 days.

 

 

O2 Switch Up Bolt On customers

 

If you’ve got O2 Switch Up as a chargeable Bolt On with your Custom Plan before 3 August 2023, you can still swap your phone whenever you like.

If you’ve got O2 Switch Up as a chargeable Bolt On with your Custom Plan from 21 May 2024, you can swap to a new phone every 90 days.


Where can I find Terms and Conditions for O2 Switch Up?

If you started a Plus Plan tariff from 3 August 2023:

O2 Switch Up terms and conditions (from 3 August 2023 onwards).

 

If you got O2 Switch Up before 3 August 2023, either as part of a Plus Plan tariff or as a chargeable Bolt On:

O2 Switch Up terms and conditions (11 August 2022 to 2 August 2023).