O2 Switch Up | Switch to a new phone today | O2
O2 Switch Up
Switch to a new phone when it suits you, and we'll pay off your current contract. Only on O2.
How to get O2 Switch Up
With O2 Switch Up, you’re free to swap to a new phone when it suits you, and we’ll pay off your current contract. Included in Plus Plans.
- What’s O2 Switch Up?
With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition).
- How does Switch Up work?
Switch Up is included with Plus Plans at no extra cost.
Once you’ve got Switch Up, you’ll need to head to an O2 store and hand back your current phone, which we’ll check over to make sure it’s in good enough nick. If it is, you won’t have to pay off any outstanding costs on your current contract – we’ll settle things for you. We’ll then start you on a new Plus Plan for whichever new phone you pick.
Just so you know, Switch Up isn’t available on custom plans or sim only plans.
- How can I get Switch Up?
You can get Switch Up by heading in store, online or by calling us on 0808 002 0202.
You’ll need to take out or upgrade to a new Plus Plan, which includes Switch Up at no extra cost.
When you're ready to Switch Up, find out how to upgrade with O2 Switch Up and what condition your device needs to be in.
- What do I have to buy to get Switch Up?
To get Switch Up, you need to take out a Plus Plan with whichever phone you want. It’s not compatible with laptops, tablets, smartwatches or any other connected devices.
- Can I add Switch Up partway through my plan?
There’s no need - you’ll automatically get O2 Switch Up as part of a Plus Plan when you first take it out.
If you’re not on a Plus Plan but want O2 Switch Up as a benefit, you can upgrade early by paying off your remaining balance and starting a new Plus Plan.
- Where can I swap my phone?
Head to any O2 store to swap your current phone for a new one. You can find your nearest store by heading to o2.co.uk/storelocator.
- When can I swap my current phone for a new one?
O2 Switch Up Plus Plan customers
If you got O2 Switch Up as part of a Plus Plan tariff before 3 August 2023 and have stayed on a Plus Plan since then, you can continue to swap your phone whenever you like.
If you got O2 Switch Up as part of a Plus Plan tariff from 3 August 2023, you can swap to a new phone every 90 days.
O2 Switch Up Bolt On customers
If you’ve got O2 Switch Up as a chargeable Bolt On with your custom plan, you can still swap your phone whenever you like. When you next upgrade, you’ll need to get a Plus Plan with Switch Up included if you want to swap your phone again later.
- Where can I find Terms and Conditions for O2 Switch Up?
If you started a Plus Plan tariff from 3 August 2023:
If you got O2 Switch Up before 3 August 2023, either as part of a Plus Plan tariff or as a chargeable Bolt On: