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Spend Cap

What is a Spend Cap?

You can now choose to apply a Spend Cap with your monthly tariff, to help control your spend on out-of-bundle charges. Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance will count towards your Spend Cap.

We’ll text you when our systems detect that you’ve used 50% of your Spend Cap, and again if you use 100%. If you set a £0 Spend Cap, or once you reach 100% of your Spend Cap, any further chargeable out-of-bundle usage will not be possible. This means that if you use up your monthly allowance and any Bolt On allowance, any additional chargeable usage will be barred.

Want to know more? Check out our frequently-asked questions below.

What are my options?

You can choose not to have a Spend Cap, or you can choose to have a Spend Cap set at £0, £5, £10, £15, £20, £30, £60, £100 or £200.

​​​​​​​What counts towards my Spend Cap?

Any chargeable usage outside your monthly allowance or outside of any Bolt On allowance, such as:

  • Additional calls, texts and data usage, when your standard bundle or Bolt On allowance has run out.
  • Calling and texting non-geographical or premium rate numbers, aside from those premium rate numbers relating to charities, as these sit outside your Spend Cap, as set out below.
  • Calling and texting any international number from the UK.
  • Calling and texting any number outside of our Europe Zone, when you’re in our Europe Zone (excluding the UK).
  • Calling, texting and using data, when you’re in a country which is outside of our Europe Zone.
  • Calling directory enquiry services.
  • The charge you pay to O2 for accessing any third party services.
What doesn’t count towards my Spend Cap?
  • Recurring elements of your bill, such as your Airtime Plan, Device Plan, and insurance.
  • The price for buying a Bolt On which you opt in to.
  • Any charity donations made from your phone.
  • Charge to Mobile, such as buying digital content and apps from your phone.
  • Any charges relating to the management of your account, which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
  • Any charges for third party services (our access fees for these services are covered in your Spend Cap, as set out above).
​​​​​​​What happens if I reach my Spend Cap?

Any further chargeable out-of-bundle usage will not be possible. If you use up your monthly allowance and any Bolt On allowance you may have, additional calls, texts and data usage will be barred. You’ll always be able to make calls to O2 customer service and the emergency services from your O2 phone.

What can I do if I’ve reached my Spend Cap but want to make additional chargeable usage?

There are a number of things you can do:

  • Increase your Spend Cap by calling 202 free from your O2 phone, or contacting us through Live Chat.
  • Remove your Spend Cap by calling us on 202 free from your O2 phone, or contacting us through Live Chat.
  • Buy a one-off or recurring Bolt On if you need extra minutes, texts or data. You can manage your Bolt Ons in My O2. Find out more about our Bolt Ons.
  • You can opt in to buy our O2 Travel Bolt On, which can be used for roaming in destinations where we offer O2 Travel. Find out more about O2 Travel.
​​​​​​​What does it mean if I choose a £0 Spend Cap?

If you choose a £0 Spend Cap, you won’t be able to use your phone for any chargeable usage outside your monthly call, text and data allowance or outside of any Bolt On allowance. This means you won’t be able to do things like call international numbers, send premium SMS messages or use directory enquiry services. If you use up your monthly allowance and any Bolt On allowance, any additional chargeable usage will also be barred.

​​​​​​​How often can I change my Spend Cap?

Once a day, you can add, remove, increase or reduce your Spend Cap, by calling us on 202 free from your O2 phone, or contacting us through Live Chat. This can take up to 24 hours to take effect.

For each monthly billing period, we’ll apply the Spend Cap which is active at the end of the month to the whole of that billing period.

Can I choose a Spend Cap if I have a Family Plan tariff?

You can choose to apply a Spend Cap with your monthly tariff, to help control your spend on out-of-bundle charges for individuals under your family account. Only the bill payer can change and remove Spend Caps, unless they give consent to let members within the group change or remove them.

​​​​​​​I’ve had a text saying I’m barred because I’ve reached my Spend Cap. What can I do?

There are a number of things you can do:

  • Increase your Spend Cap by calling us on 202 free from your O2 phone, or contacting us through Live Chat.
  • Remove your Spend Cap by calling us on 202 free from your O2 phone, or contacting us through Live Chat.
  • Buy a one-off or recurring Bolt On if you need extra minutes, texts or data.
  • You can opt in to buy our O2 Travel Bolt On, which can be used for roaming in destinations where we offer O2 Travel.
​​​​​​​Why have I been charged more than my monthly tariff price and Spend Cap?

As an example, if you expect to pay your monthly tariff price plus a £15 Spend Cap this month, you could find that there’s an additional charge of up to £15 on your bill, under the heading Spend Cap.

This is because sometimes we receive charging records from other networks late. If this happens, we’ll charge these late landing charges against the period to which they relate, if you had Spend Cap allowance left during that period. Any late charges will be highlighted on your bill.

We won’t charge any late records to your current Spend Cap (if you have one), just to the Spend Cap which you had in place when you made the calls and only if you had Spend Cap allowance left at the end of your billing period.

​​​​​​​What if I’m travelling outside O2’s Europe Zone, with a Spend Cap?

If you have a Spend Cap, you’ll be able to call the UK for £2.00 a minute. Receiving calls will cost £2.00 a minute, too. Texts are free to receive and 50p to send. Data costs £7.20 per megabyte. This will all count towards your Spend Cap.

These out-of-bundle charges will mean that your Spend Cap will be used up more quickly than it would if you were at home, or travelling in O2's Europe Zone.

If you’re heading to a destination where we offer O2 Travel, you can opt in to our O2 Travel Bolt On. With it, you’ll get 120 minutes, 120 texts and all the data you need, for just £4.99 a day. Read more about O2 Travel.

What if I’m travelling outside O2’s Europe Zone, without a Spend Cap?

If you’re travelling outside of our Europe Zone and your destination isn’t covered by, or you haven’t opted into, O2 Travel, any minutes, texts and data you use will be charged at the standard rates for that country.

Your roaming data usage will be limited to 50MB, which costs £51.50 a month. You can increase your roaming data limit from £51.50 to £120 a month, or remove the limit completely, by contacting us. If you choose to remove the roaming data limit completely, you'll be charged £7.20 per megabyte. You'll also be charged the standard calling and text rates for the country you're travelling in. If you want to reapply the £51.50 or £120 roaming data limit when you're back in the UK, contact us. Find out more about using your phone abroad.

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