Help and Support

Offers explained

Offers explained

Want to find out more about any of our offers? You’re in the right place. If you’re interested in phone stock availability, check out our How to track your order page for the latest information.

Free screen replacement

What is Free Screen Replacement Cover?

It’s one free screen replacement, with selected phones and tariffs. If eligible, you'll be covered for up to 24 months, during which time you'll be able to make one claim.

Which phones and tariffs can I get it with?

You can get it on the iPhone 8, iPhone 8 Plus, Samsung Galaxy Note8, Galaxy S8, Galaxy S8 Plus and OnePlus 5. On selected tariffs.

Can I upgrade to another insurance policy?

You can upgrade to our Free Screen Replacement + Loss and Theft Cover policy for £5 a month. This covers you for 24 months and includes your one free screen replacement claim. So the difference between this and our Free Screen Replacement Cover is that if you lose your phone or it gets stolen, you can relax – we’ve got you covered.

What if I pre-ordered the Samsung Galaxy Note8?

If you pre-ordered the Galaxy Note8 on our 30GB or 50GB O2 Refresh tariff, online or over the phone, you can get Free Screen Replacement Cover. You can also pay £5 a month to upgrade to our Free Screen Replacement + Loss and Theft Cover policy. This covers you for 24 months and includes your one free screen replacement claim. So the difference between this and our Free Screen Replacement Cover is that if you lose your phone or it gets stolen, you can relax – we’ve got you covered. Ordered insurance along with your new phone? Don’t worry, you can switch it. We’ll be in touch, but you can call us on 03332 341478 to request your cover now.

Free screen replacement: Get a free screen replacement with these phones, on selected tariffs.

Yearly Upgrade Programme

What is our Yearly Upgrade Programme?

With selected phones and tariffs, we’ll upgrade your phone after 12 months, on us. So you don’t have to miss out on the latest phone.

Which phones and tariffs can I get it with?

You can get it when you buy a new iPhone 8, iPhone 8 Plus or Samsung Galaxy Note 8, on one of our 20GB or more O2 Refresh tariffs.

How does it work?

O2 Refresh splits your Pay Monthly bill into two parts. The Device Plan is the cost of your phone or tablet, and the Airtime Plan is the cost of your data, texts and minutes. With the Yearly Upgrade Programme, just trade in your existing phone after 12 months on selected tariffs, and we'll pay off your remaining Device Plan. So you’ll have the freedom to get that new phone when you want it.

When exactly can I upgrade?

Your new contract starts on the day we despatch your phone, and you’ll be ready to upgrade 12 months after that. So if your phone is on delayed delivery, you’ll be able to upgrade 12 months after we send it to you, not 12 months after you order it.  Want to upgrade earlier? No problem. Just pay off your Device Plan, upgrade your phone and recycle your old one with us to get some cash back.

Extra 10GB for O2 customers

What is the extra 10GB offer?

Already on O2? Choose a new O2 Refresh tariff with 10GB or more data, costing at least as much as your current tariff, and we'll give you an extra 10GB data. On us. 

Which phones and tariffs can I get it with?

You can get it on the iPhone 8, iPhone 8 Plus, Samsung Galaxy Note8, Galaxy S8, Galaxy S8 Plus and OnePlus 5. On selected tariffs. 

Reward your patience: Get a credit if your iPhone 8 or iPhone 8 Plus is delayed. 

Unlimited music streaming

Can I get unlimited music streaming?

Unlimited music streaming isn’t available to new customers anymore, but if you’ve been with us a while you may still have it.

What‘s it all about?

Listen to all your favourite tracks, as much as you want, for as long as you want. It’s available with these music services, which you may already use or subscribe to:

Spotify

SoundCloud

Deezer

Apple Music

iTunes

Google Play

What about other content types?

Other content types, including video streaming, from any application, are excluded from this offer.

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