Our network

More ways to connect you than ever before

Our network is award-winning. We’re proud to have been voted Britain’s best network for coverage, at the uSwitch 2019 awards.

More about our network

Best for Coverage. Best for Reliability. Best for Performance.
But the very best network for you. That's our aim.

Investing in innovation

Since 2013 we’ve been working hard to deliver 4G across the UK, and continue to spend over £2m a day on our network – in the areas where our customers tell us they need connectivity most. We’ve got engineers far and wide who know their local area like the back of their hands, and we’ve got state of the art UK Network and Service Management Centres.

We’re investing in a range of innovations and industry-leading technologies to keep us at the forefront of the 5G revolution; from small cell infrastructure to massive MIMO (multi input multi output) technology.

In the 2018 Ofcom spectrum auctions we won more spectrum than any other UK network operator – 80Mhz to be precise. We’re using this to provide more capacity in areas of the country where our network can get really busy at certain times (like train stations or city centres) and to make sure we have the spectrum we need to be 5G-ready in the near future.

A network when and where our customers need it

We design, plan and build our network around our customers, and pride ourselves on our customer centricity.

We were the first UK operator to introduce a self-organising network – one that autonomously detects poor experience for a customer and improves it in real-time.

We track our customers’ experiences through tools such as My Network app and the live status checker, so we understand when our customers might be experiencing a problem with the network, which helps us to fix it faster.

And we are designing and building our 5G network with our customers right at the heart.

Our rural promise

Since 2013 we’ve brought 4G coverage to over 19,000 towns, villages and hamlets across the UK. Want to see the difference we’ve made? Check out the experience we brought our customers in Staylittle, Wales.

 

The future

We’re all over the new generation of 5G and are busy preparing for launch in 2019. Belfast, Cardiff, Edinburgh and London will be the first to benefit from our 5G network. And other areas of the UK will enjoy the rollout from 2020, to coincide with the wider availability of 5G handsets. Read more about 5G here and register your interest to find out more.