Our award-winning network
As voted for by customers
uSwitch Best Network for Coverage.
GWS Best Network for Reliability.
Mobile News Awards Best Network Performance for two years running.
Our customers are at the heart of everything we do. That’s why we’re extremely proud to have been named uSwitch’s Best Network for Coverage in 2020 for the third time – an award voted for by customers. Check O2 coverage in your area.
Here are just a few of the things we’re doing for our customers:
We’re expanding our coverage
We already cover 99% of the population with our 4G network, but we’re committed to stretching even further. That’s why we’re championing the Shared Rural Network agreement, which enables operators, Ofcom and Government to work together to boost current landmass coverage from 66% to 84%. Find out more about the Shared Rural Network agreement.
We’re building a more reliable network
As the UK’s No.1 Network for customers, we provide 34.5 million connections to the UK’s most satisfied customers*. In 2019, we added extra 4G network capacity to over 200,000 postcodes. This year, we’re making our 5G network more efficient and reliable, as the first operator to use a 5G Self-Organising Network for improved customer experience. O2 5G is currently live in areas of 60 towns and cities. Find out more about 5G.
*Institute of Customer Service Index Customer Satisfaction rankings [Jan 2020]
We’re taking the carbon out of O2
We want to build a greener network, setting an ambitious commitment to be the first UK mobile network to reach net zero. Every office, every store, every mast. Item by item, our goal is to remove non-renewable energy across our network and operation, to be a Net Zero Business by 2025. Find out more.
We're proud of our network
We won uSwitch’s Best Network for Coverage for the third year running in 2020, voted for by customers.
We’re the No.1 Network for customer experience and loyalty, coming top of all mobile operators in the Institute of Customer Service Index Customer Satisfaction rankings.
In 2019, we won Best Business Network at the Mobile Industry Awards.
We’re the UK No.1 Network, providing 34.5 million connections to customers.
We’ve been voted Best Network Performance by Mobile News, and Best Network for Reliability by GWS two years in a row.
We’ve rolled out our 5G network to 60 towns and cities, adding extra capacity to the places that need it most.
