Save up to £200
Choose from a range of flexible custom plans to suit your lifestyle and budget
40+ quality checks
Scuffed screens, bashed-up buttons and battery health - we check it all, so you can be sure it's up to scratch
Up to 3 years' warranty
Get a 3-year warranty if you choose a Plus Plan or Ultimate Plan - or a year if you don't
Check out our latest Like New refurbished phones
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Have it all
You'll get all the usual benefits and rewards we're known for - including Extras, Priority and EU roaming on us
What's in the box?
All our Like New refurbished phones come in recyclable boxes. You'll also get a USB charging cable and a tool to change the SIM
Not quite right for you?
No worries. You can return your refurbished phone within 14 days if you change your mind - no questions asked.
FAQs
Like New is our range of curated refurbished phones. We check for everything from scuffed screens and cracked cases to bashed-up buttons to make sure all our refurbished phones are in excellent condition.
You could bag one of the latest and greatest phones and save up to £200 while reducing your carbon footprint compared to buying new. All with a 3-year warranty on a Plus Plan or Ultimate Plan, or a year without. That’s the same as buying a brand-new phone with us.
As part of our push toward a sustainable future, all our refurbished phones are delivered in recyclable boxes.
They come with a USB charging cable and a tool to change the SIM. To avoid ewaste, we don’t include a mains plug. That means fewer unused adapters rattling around in drawers, and ultimately fewer in landfill.
If you need headphones or any other accessories, we’ve got you covered. Just add them to your basket after choosing your tariff.
Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials and emits less CO2 compared to buying a new one. See our substantiation document based on a report by Cordella et al. Using a lifecycle assessment model, the study investigated the carbon footprint of smartphones and lifecycle costs for consumers in scenarios where different material efficiency strategies are implemented in Europe. Findings revealed that a significant portion of the carbon footprint of smartphones is in material extraction and processing as well as parts manufacture. Material extraction includes the mining of minerals, oil extraction and the use of any other non-recycled resources.
We test all our refurbished phones to make sure they’re in great shape. You might see the odd sign of wear, but they’ll always be free from deep scratches and cracks.
In fact, because we’re so confident in them, you’ll get our 3-year warranty if you choose a Plus Plan or Ultimate Plan, or a year’s warranty if you don’t. That’s exactly the same as you’d get with our brand-new phones.
Battery health starts at 100% and naturally decreases over time. The lower the percentage, the less power you’ll get out of a full charge. All our refurbished phones arrive with at least 80% battery health – so you won’t be running out of juice unexpectedly.
You can pick up a refurbished phone online or over the phone. We don’t stock refurbished phones in store, but you can place an order to be delivered to your home or store if you’d like.
We’re confident you’ll be happy with your refurbished phone. But you’ll have 14 days to exchange or return it if it’s not up to scratch – or even if you just change your mind.
For more help, just call us on 202 for free from your O2 phone, or on 0344 809 0202 from any other phone. Standard charges apply.
Buckle up – it’s a long list. We carry out a range of checks, including these ones where relevant, to make sure our refurbished phones are in great shape:
Phone lock / Blacklist check / Data security check / Wireless charging / Cable charging / Network lock / Network frequency / Network connectivity / Software version / WiFi / Bluetooth / GPS / SIM card reader / Power button / Side button / Silent button / Home button / Back button / Face ID or face recognition / Touch ID or fingerprint sensor / Vibration / Keys / Screen rotation / Gyroscope/ Accelerometer / Screen and glass condition / Digitiser / Force Touch / Multi-touch / Screen burn / Screen shadows / Dead pixels / Backlight / LCD white/black / LCD RBG / Rear camera quality/ Front camera quality / Zoom / Flash / Video microphone / Front microphone / Making and receiving calls / Earpiece quality / Connected headphone quality / Loudspeaker quality
Savings: The saving is achieved on the total hardware cost of the relevant Like New phone when comparing the price with new. Not all Like New phones will be cheaper than the new equivalent – savings achieved on selected devices only. Compare prices at o2.co.uk/shop
Environmental: Purchasing a refurbished phone from our Like New range reduces emissions, uses fewer virgin materials and emits less CO2, compared to buying a new one. For more details, view our Environmental claim substantiation
Warranty: Selected tariffs only. 3-Year Warranty is lost if you move to an ineligible tariff, upgrade and purchase a new device or SIM Only plan, or fail to pay monthly payments. 3-year period includes any standard manufacturer warranty period. Exclusions apply. Wear and tear, software issues, and accidental, cosmetic or water damage are not covered. For full exclusions and terms see o2.co.uk/terms
Extras: Get up to 6 months on us depending on eligible tariff you select (“Extra Period”). Up to 6 months Extra Period: Amazon Prime, Audible, Amazon Music Unlimited, Cafeyn, Disney+ and McAfee. You’ll be automatically opted in to a paid monthly subscription after Extra Period: Amazon Prime £8.99, Amazon Music Unlimited £10.99pm, Audible £7.99pm, Cafeyn £7.99pm, McAfee £4.99pm, Disney+ - Standard Plan with Ads £4.99pm, Standard Plan £8.99pm or Premium Plan £12.99pm. Opt out at any time. Offer may be withdrawn at any time. You will not be eligible to select Amazon Prime if you made a qualifying purchase via a Virgin Media sales channel and/or your Eligible Tariff is part of a bundle or service with Virgin Media. Charges applied to O2 bill & are subject to change. Eligibility & redemption: must purchase new eligible tariff direct from O2. Select Extra within 28 days of making qualifying purchase & redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account & agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Disney+ content & related artwork © 2021 Disney & related entities. Amazon: Amazon, Amazon Prime, Amazon Music Unlimited & Audible & all related logos are trademarks of Amazon.com, Inc. or its affiliates. General: tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim & full terms: o2.co.uk/terms/extras
Priority: Active O2 and Virgin Media broadband customers only. 16+. Internet access and registration required. Offers subject to eligibility criteria and availability. Terms apply, see the Priority app or o2.co.uk/terms
EU roaming: Your UK data allowance applies in our Europe Zone, subject to 25GB limit if your UK data allowance is over 25GB. If you use 25GB or all of your UK data allowance when roaming outside the UK, you need to purchase a data Bolt On.