Personal | Business
Sign in or Register
O2 Logo White
  • Shop

    Phones

    • Phones
    • Upgrades
    • Apple iPhone
    • iPhone 16
    • Android phones
    • Refurbished phones

    Tablets, laptops and dongles

    • Tablets
    • Apple iPad
    • Android tablets
    • Laptops
    • Dongles and mobile WiFi

    SIMs and Tariffs

    • Pay Monthly SIMs
    • Pay As You Go SIMs
    • Tariffs
    • International
    • Top-up
    • Essential Plan

    Accessories and more

    • Tech and accessories
    • Apple Watch
    • Smartwatches
    • AirPods
    • Coming soon
    • Great deals
  • Why O2

    Flexibility

    • O2 Switch up
    • O2 custom plans
    • Multisave
    • O2 Recycle
    • Click and collect

    Perks

    • O2 Extras
    • Volt
    • Priority tickets and offers
    • Perks at O2 venues
    • Pay As You Go Rewards

    Services

    • Manage your account
    • Keeping kids safe online
    • Ideas and Inspiration
    • Insurance

    Connected

    • Coverage checker
    • Network coverage
    • 5G coverage
    • O2 WiFi
    • Using your phone abroad
    • Live bigger with Volt

      Discover extra benefits
    • O2 bubbles

      See all the reasons to choose O2

      Why join O2?
  • Help

    Help and support

    • Account
    • Products and services
    • Device guides
    • Network and international
    • Safety and security

    Most popular

    • Activating your SIM
    • eSIM
    • How to track your order
    • Payment support
    • Understanding your bill

    Useful links

    • Store locator
    • Network status
    • Faulty device
    • Virgin Media O2
    • Fraud help

    Contact us

    • O2 Community
    • My O2 App
    • Contact us
  • My O2
  • Search
  • Basket

Auto-Save

Help and support

One of our customer fairness principles is giving everyone a fair deal. So we introduced Auto-Save – our initiative to ensure you never pay for a phone you already own.

  • If you're on an O2 Refresh or custom plan contract, once you’ve finished paying off your Device Plan, you’ll only continue paying for your airtime.

  • If you’re on any standard contract taken out directly with us, at the end of that contract we’ll automatically move you onto a 30-day rolling airtime tariff.

We’ve recognised that customers who are on Consumer Pay Monthly standard contracts with us could be paying less for their service, after their minimum period has expired. As part of our fairness commitment, from December 2019, these customers will automatically be moved to an equivalent 30 day rolling airtime tariff, as per our terms and conditions. This means their monthly spend will be lower for the equivalent minutes, texts and data.

Got any questions? You may find your answer below.

We promise to give our customers a fair deal. Because you’re now beyond your minimum period, we are moving you to a tariff that has you paying less for the equivalent minutes, texts and data.

We’re moving you onto a 30 day rolling airtime tariff because it's the equivalent based on the services you currently receive.

Look for the text we sent you recently, that will tell you the month the change will take place.

Your new tariff will include all the data, minutes and texts allowances you have today. 

If you're on any standard contract taken out directly with us, as part of this move, you won’t see any Airtime discounts that you may have had, but we’ve taken any discounts that would have been active after your contract end date into consideration, when selecting your new tariff. 

This is an automatic move that gives you all the benefits of being on a 30 day rolling airtime tariff. But it’s not your only option.

If you’d prefer to upgrade to a new device or a different tariff, just get in touch.

No, we’re simply moving you to a 30-day rolling airtime tariff, which means you can upgrade at any time or change tariffs 30 days after your tariff transfer. Terms apply.

  • If you're on an O2 Refresh or custom plan contract, any existing products and services you've added will be carried over to your new tariff.

  • If you're on any standard contract taken out directly with us, as part of this move, you won’t see any Airtime discounts that you may have had, but we’ve taken any discounts that would have been active after your contract end date into consideration, when selecting your new tariff.

Check which Bolt Ons are available, and add the ones you want, in My O2.

Your Direct Debit will remain but with the new lower amount. In some cases, you might only see a partial change at first. Depending on where you are in your bill cycle when the change happens, you may have part of the month at your existing price and part at the new price.

If you already have a Spend Cap it will move over with you. Or if you haven’t got a Spend Cap, you can add one now. Find out more about Spend Caps.

You’ll stay on your new tariff and we won’t move you.

Last updated: 19/02/2025


Was this information helpful?


Can't find what you're looking for?

My O2

Track your usage, check your bills, upgrade and more

Go to My O2

Need help with your device?

Take a look at our useful self-help guide

Go to help

O2 Community

Head to our forum to ask questions and chat with other O2 customers

Join in
  • Find a store
  • Check our network
  • Sign in to My O2
  • Track my order
  • Search

Popular in shop

  • iPhone 16 Pro Max
  • iPhone 16 Pro
  • iPhone 16
  • Apple Watch Series 10
  • Apple iPad A16
  • Samsung Galaxy S25 Ultra
  • Samsung Galaxy S25
  • Samsung Galaxy Z Flip6
  • Google Pixel 9 Pro XL
  • Google Pixel 9 Pro
  • SIM Only Deals
  • Virgin Media broadband deals

Help and Support

  • Help home
  • Contact us
  • My O2
  • Collection and delivery

Shop

  • Phones
  • Tablets
  • Pay Monthly SIM
  • Collection and delivery
  • Virgin Media O2 Joint Venture
  • Facebook
  • Youtube
  • X
  • Instagram
  • About O2
  • Better Connections Plan
  • Careers
  • News & PR
  • Sponsorship
  • Virgin Media and O2
  • Accessibility
  • Terms & Conditions
  • Privacy policy
  • Cookie policy
  • Modern Slavery Statement

©2025 Telefonica UK Limited

In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822)

  • Home
  • Help
  • Products and Services
  • Plans and tariffs
  • Auto-save

Related pages

  • Ultimate Plan FAQs
  • Texts and picture messages
  • Like new
  • Multisave
  • Device plan
  • O2 Refresh Explained
  • O2 Open
  • Sharer plans
  • Tariff options

  • Help