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Pay Monthly

Help and support

Offers explained

Everything you need to know about our offers.

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Using your phone abroad

Everything you need to know about using your mobile phone abroad

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After you upgrade

Find out when you'll get your new phone, when to expect your bill and what to do if you change your mind.

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After you upgrade to O2 Refresh

Everything you need to know about your O2 Refresh upgrade.

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Upgrading your Pay Monthly mobile

Check your upgrade options, find out when and how to upgrade.

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O2 Refresh explained

O2 Refresh splits your bill into two parts, a Device Plan and an Airtime Plan. Learn more about O2 Refresh.

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O2 Open

Find out more about O2 Open, our employee perks scheme.

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Upgrading your device

Find out when you can upgrade your device, and what you need to do.

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How to track your order

Waiting for an order? You can track it online through My O2.

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MOD Personnel

Are you or your partner in the Armed Forces? Read about our account suspension scheme.

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Calling abroad from the UK

Everything you need to know about calling abroad from the UK

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Can't find what you're looking for?

Need help with your device?

Take a look at our useful self-help guide.

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My O2

Track your usage, check your bills, upgrade and more.

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O2 Community

Get help and chat to other customers in the O2 Community.

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Still need help?

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