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Join the conversation for real customer feedback and support.

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Tell us what you want to talk about and we'll show you your options

It's about my account

Fastest contact method

Give us a moment

We're just checking to see if there's an available agent

Telephone numbers and contact hours

Pay Monthly Team

Customer Service Number Charges
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min†
From abroad +44 844 809 0202 Free‡
Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
Platinum customers
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
† 5p per minute from a BT landline, other providers' charges may vary.
‡ Free from an O2 Pay Monthly mobile, other providers' charges may vary.

Pay & Go Team

Customer Service Number Charges
From your O2 mobile 4445 25p per call*
From a landline 0844 809 0222 5p / min**
From abroad +44 7860 980 202 International rates†
Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 09:00 - 18:00
Top-Up service Number Charges
From your O2 mobile 4444 Free
From a landline 0845 606 2277 Local rate‡
Opening times
Monday - Sunday 24 hours
* Calls are free for customers on our Pay & Go Go Go tariff
** 5p per minute from a BT landline, other providers' charges may vary.
† See o2.co.uk/international for calling rates when abroad
‡ Local rate from a BT landline, other providers' charges may vary.

Business Team

Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free
From abroad +44 844 809 0200 Free†
Opening times
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 17:00
Sunday 09:00 - 17:00
Online Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7027 Free
From abroad +44 844 809 0200 Free†
Opening times
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 17:00
Sunday 09:00 - 17:00
Corporate Customer Service
Contact your account manager
If you are managed by a local partner please contact your partner
Limited service outside of these hours is available if you have lost or had your mobile phone stolen, or if you have a fault on your O2 landline.
† Free from an O2 Business mobile, other providers' charges may vary.

Broadband

Home Broadband Technical Support Number Charges
From your O2 mobile 800 230 0202 Free
From a landline 0800 230 0202 Free
Opening times
Monday - Sunday 08:00 - 20:00
Home Broadband Customer Service Number Charges
From your O2 mobile 800 230 0202 Free
From a landline 0800 230 0202 Free
Opening times
Monday - Sunday 08:00 - 20:00
Mobile Broadband Customer Service
If you are an O2 mobile customer Please call your normal Customer Service number
If you are not an O2 mobile customer

O2 Wallet

For queries relating to your O2 Wallet and O2 Money Account Card only.

O2 Money card services Number Charges
From your O2 mobile 10202 Free
From a landline 0844 701 0202 Charges apply†
From abroad +44 1928 898 802 International rate
Opening times
Monday - Friday 08:00 - 21:00
Saturday Closed
Sunday Closed
If your card's been lost or stolen, call us any time, day or night.
† Charged at 4p per minute from BT lines, charges from other providers may vary, mobile calls could cost more.

Join O2

O2 Consumer mobile phone sales Number Charges
From any phone 08442 02 02 02 5p / min†
Opening times
Monday - Friday 08:00 - 21:00
Weekend 09:00 - 17:00
O2 Business sales Number Charges
More than 10 phones
or:
Less than 10 phones 0800 028 0202 Free
Opening times
Monday - Friday 09:00 - 17:00
† 5p per minute from a BT landline, other providers' charges may vary.

O2 Travel Insurance

We no longer sell travel insurance to new customers, but if you have an existing policy don't worry, you're still covered.

If you already have O2 Travel Insurance:

Find out how this affects you


Get in touch:

For any of these existing policies, we're still here to help if you need medical assistance or to make a claim. Here are the numbers:

24 Hour Emergency Services:

Phone outside your home country: +44 20 8239 3902

Phone within your home country: 020 8239 3902

Claims:

0844 463 02 02. Lines are open Monday to Friday 8.00am to 6.00pm

If you have any questions regarding your policy, please call customer service:

0844 463 02 02. Lines open Monday to Friday 9.00am to 5.00pm.

... or if you want to write to us

For phone, broadband or other O2 services:
Telefónica UK Limited
Correspondence Department
PO Box 202
Houghton Regis
LU6 9AG
For O2 Money and O2 Wallet:
O2 Money Customer Service
PO Box 16222
Birmingham
B16 6SR

I've got a technical question

Fastest contact method

Give us a moment

We're just checking to see if there's an available agent

Telephone numbers and contact hours

Pay Monthly Team

Customer Service Number Charges
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min†
From abroad +44 844 809 0202 Free‡
Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
Platinum customers
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
† 5p per minute from a BT landline, other providers' charges may vary.
‡ Free from an O2 Pay Monthly mobile, other providers' charges may vary.

Pay & Go Team

Customer Service Number Charges
From your O2 mobile 4445 25p per call*
From a landline 0844 809 0222 5p / min**
From abroad +44 7860 980 202 International rates†
Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 09:00 - 18:00
Top-Up service Number Charges
From your O2 mobile 4444 Free
From a landline 0845 606 2277 Local rate‡
Opening times
Monday - Sunday 24 hours
* Calls are free for customers on our Pay & Go Go Go tariff
** 5p per minute from a BT landline, other providers' charges may vary.
† See o2.co.uk/international for calling rates when abroad
‡ Local rate from a BT landline, other providers' charges may vary.

Business Team

Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free
From abroad +44 844 809 0200 Free†
Opening times
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 17:00
Sunday 09:00 - 17:00
Online Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7027 Free
From abroad +44 844 809 0200 Free†
Opening times
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 17:00
Sunday 09:00 - 17:00
Corporate Customer Service
Contact your account manager
If you are managed by a local partner please contact your partner
Limited service outside of these hours is available if you have lost or had your mobile phone stolen, or if you have a fault on your O2 landline.
† Free from an O2 Business mobile, other providers' charges may vary.

Broadband

Home Broadband Technical Support Number Charges
From your O2 mobile 800 230 0202 Free
From a landline 0800 230 0202 Free
Opening times
Monday - Sunday 08:00 - 20:00
Home Broadband Customer Service Number Charges
From your O2 mobile 800 230 0202 Free
From a landline 0800 230 0202 Free
Opening times
Monday - Sunday 08:00 - 20:00
Mobile Broadband Customer Service
If you are an O2 mobile customer Please call your normal Customer Service number
If you are not an O2 mobile customer

O2 Wallet

For queries relating to your O2 Wallet and O2 Money Account Card only.

O2 Money card services Number Charges
From your O2 mobile 10202 Free
From a landline 0844 701 0202 Charges apply†
From abroad +44 1928 898 802 International rate
Opening times
Monday - Friday 08:00 - 21:00
Saturday Closed
Sunday Closed
If your card's been lost or stolen, call us any time, day or night.
† Charged at 4p per minute from BT lines, charges from other providers may vary, mobile calls could cost more.

Join O2

O2 Consumer mobile phone sales Number Charges
From any phone 08442 02 02 02 5p / min†
Opening times
Monday - Friday 08:00 - 21:00
Weekend 09:00 - 17:00
O2 Business sales Number Charges
More than 10 phones
or:
Less than 10 phones 0800 028 0202 Free
Opening times
Monday - Friday 09:00 - 17:00
† 5p per minute from a BT landline, other providers' charges may vary.

O2 Travel Insurance

We no longer sell travel insurance to new customers, but if you have an existing policy don't worry, you're still covered.

If you already have O2 Travel Insurance:

Find out how this affects you


Get in touch:

For any of these existing policies, we're still here to help if you need medical assistance or to make a claim. Here are the numbers:

24 Hour Emergency Services:

Phone outside your home country: +44 20 8239 3902

Phone within your home country: 020 8239 3902

Claims:

0844 463 02 02. Lines are open Monday to Friday 8.00am to 6.00pm

If you have any questions regarding your policy, please call customer service:

0844 463 02 02. Lines open Monday to Friday 9.00am to 5.00pm.

... or if you want to write to us

For phone, broadband or other O2 services:
Telefónica UK Limited
Correspondence Department
PO Box 202
Houghton Regis
LU6 9AG
For O2 Money and O2 Wallet:
O2 Money Customer Service
PO Box 16222
Birmingham
B16 6SR

It's about something I've bought

Fastest contact method

Give us a moment

We're just checking to see if there's an available agent

Telephone numbers and contact hours

Pay Monthly Team

Customer Service Number Charges
From your O2 mobile 202 Free
From a landline 0844 809 0202 5p / min†
From abroad +44 844 809 0202 Free‡
Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
Platinum customers
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 18:00
Sunday 09:00 - 18:00
† 5p per minute from a BT landline, other providers' charges may vary.
‡ Free from an O2 Pay Monthly mobile, other providers' charges may vary.

Pay & Go Team

Customer Service Number Charges
From your O2 mobile 4445 25p per call*
From a landline 0844 809 0222 5p / min**
From abroad +44 7860 980 202 International rates†
Opening times
Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 09:00 - 18:00
Top-Up service Number Charges
From your O2 mobile 4444 Free
From a landline 0845 606 2277 Local rate‡
Opening times
Monday - Sunday 24 hours
* Calls are free for customers on our Pay & Go Go Go tariff
** 5p per minute from a BT landline, other providers' charges may vary.
† See o2.co.uk/international for calling rates when abroad
‡ Local rate from a BT landline, other providers' charges may vary.

Business Team

Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7337 Free
From abroad +44 844 809 0200 Free†
Opening times
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 17:00
Sunday 09:00 - 17:00
Online Business Customer Service Number Charges
From your O2 mobile 8002 Free
From a landline 0800 977 7027 Free
From abroad +44 844 809 0200 Free†
Opening times
Monday - Friday 08:00 - 20:00
Saturday 09:00 - 17:00
Sunday 09:00 - 17:00
Corporate Customer Service
Contact your account manager
If you are managed by a local partner please contact your partner
Limited service outside of these hours is available if you have lost or had your mobile phone stolen, or if you have a fault on your O2 landline.
† Free from an O2 Business mobile, other providers' charges may vary.

Broadband

Home Broadband Technical Support Number Charges
From your O2 mobile 800 230 0202 Free
From a landline 0800 230 0202 Free
Opening times
Monday - Sunday 08:00 - 20:00
Home Broadband Customer Service Number Charges
From your O2 mobile 800 230 0202 Free
From a landline 0800 230 0202 Free
Opening times
Monday - Sunday 08:00 - 20:00
Mobile Broadband Customer Service
If you are an O2 mobile customer Please call your normal Customer Service number
If you are not an O2 mobile customer

O2 Wallet

For queries relating to your O2 Wallet and O2 Money Account Card only.

O2 Money card services Number Charges
From your O2 mobile 10202 Free
From a landline 0844 701 0202 Charges apply†
From abroad +44 1928 898 802 International rate
Opening times
Monday - Friday 08:00 - 21:00
Saturday Closed
Sunday Closed
If your card's been lost or stolen, call us any time, day or night.
† Charged at 4p per minute from BT lines, charges from other providers may vary, mobile calls could cost more.

Join O2

O2 Consumer mobile phone sales Number Charges
From any phone 08442 02 02 02 5p / min†
Opening times
Monday - Friday 08:00 - 21:00
Weekend 09:00 - 17:00
O2 Business sales Number Charges
More than 10 phones
or:
Less than 10 phones 0800 028 0202 Free
Opening times
Monday - Friday 09:00 - 17:00
† 5p per minute from a BT landline, other providers' charges may vary.

O2 Travel Insurance

We no longer sell travel insurance to new customers, but if you have an existing policy don't worry, you're still covered.

If you already have O2 Travel Insurance:

Find out how this affects you


Get in touch:

For any of these existing policies, we're still here to help if you need medical assistance or to make a claim. Here are the numbers:

24 Hour Emergency Services:

Phone outside your home country: +44 20 8239 3902

Phone within your home country: 020 8239 3902

Claims:

0844 463 02 02. Lines are open Monday to Friday 8.00am to 6.00pm

If you have any questions regarding your policy, please call customer service:

0844 463 02 02. Lines open Monday to Friday 9.00am to 5.00pm.

... or if you want to write to us

For phone, broadband or other O2 services:
Telefónica UK Limited
Correspondence Department
PO Box 202
Houghton Regis
LU6 9AG
For O2 Money and O2 Wallet:
O2 Money Customer Service
PO Box 16222
Birmingham
B16 6SR