Extra charges guide

Help and support

Some types of calls, messaging and data use aren’t included in your tariff, so you’ll be charged extra for them. And if you use up your normal allowance of calls, texts or data, you’ll be charged for any usage on top of this. Take a look at the table to see how much you’ll pay.

Service numbers, access charges and international calls

Voice call charges	Pay Monthly	Pay As You Go
084/087 Access Charge	65p per minute	65p per minute
09 Access Charge	65p per minute	65p per minute
118 Access Charge	65p per minute	65p per minute
05	35p per minute	Up to 75p per minute
076	65p per minute	65p per minute
07 non-mobile and call forwarding services	55p per minute	55p per minute
0800 / 0808	Free	Free
Directory Enquiries (118402)	£1.50 per minute	£1.50 per minute
UK to Ireland	19.5p per minute	19.5p per minute
UK to EU destinations	19.5p per minute	19.5p per minute
UK to Isle of Man, Jersey, Guernsey	55p per minute	55p per minute
UK to All other destinations	£3 per minute	£1.50 per minute

Standard calls and text charges outside of your allowance

Standard call and text charges	Pay Monthly	Pay As You Go
Voice Call	55p per minute	55p per minute
Video Call	50p per minute	50p per minute
Text (SMS to UK Mobile numbers)	30p per message	30p per message
Text (SMS to Isle of Man, Jersey, Guernsey)	20p per message	30p per message
Text (SMS to EU)	6p per message	6p per message
Text (SMS to International)	55p per message	55p per message
Picture Message (MMS)	65p per message	55p per message
Standard non-emergency (101)	Free	Free

Data charges outside of your allowance

Data charges	Pay Monthly	Pay As You Go
Data usage	See our latest Pay Monthly terms	£3 per MB. Max £2 per day.

If there is any conflict between the pricing information set out in this ‘Extra charges guide’ and elsewhere, for example but not limited to, on the O2 website, in store pricing information or in other advertising, the prices in the ‘Extra charges guide’ shall take precedence.

We limit chargeable services

To improve the payment experience for our customers, in line with FCA service improvements, we put a £40 limit on any single transaction and a £240 monthly limit on charges such as: