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Extra charges guide

Help and Support

Some types of calls, messaging and data use aren’t included in your tariff, so you’ll be charged extra for them. And if you use up your normal allowance of calls, texts or data, you’ll be charged for any usage on top of this. Take a look at the table to see how much you’ll pay.

Service numbers, access charges and international calls

Voice call charges Pay Monthly Pay As You Go
084/087 Access Charge 55p 55p
09 Access Charge 55p 55p
118 Access Charge 55p 55p
05 55p per minute 55p per minute
076 55p per minute 55p per minute
07 non-mobile and call forwarding services 55p per minute 55p per minute
0800 / 0808 Free Free
Directory Enquiries (118402) £1.50 per minute £1.50 per minute
UK to Ireland 19.5p per minute 19p per minute
UK to EU destinations 19.5p per minute 19p per minute
UK to Isle of Man, Jersey, Guernsey 55p per minute 55p per minute
UK to All other destinations £2 per minute £1.50 per minute

Standard calls and text charges outside of your allowance

Standard call and text charges Pay Monthly Pay As You Go
Voice Call 55p per minute 35p per minute
Video Call 50p per minute 50p per minute
Text (SMS to UK Mobile numbers) 15p per message 15p per message
Text (SMS to Isle of Man, Jersey, Guernsey) 20p per message 20p per message
Text (SMS to EU) 6p per message 6p per message
Text (SMS to International) 55 per message 25p per message
Picture Message (MMS) 55p 45p
Text Relay calls via 18002 55p per minute 35p per minute
Standard non-emergency (101) 15p per call 15p per call
070 55p per minute 66p per minute

Data charges outside of your allowance

Data charges Pay Monthly Pay As You Go
Data usage See our latest Pay Monthly terms  £3 per MB. Max £1 per day. 

If there is any conflict between the pricing information set out in this ‘Extra charges guide’ and elsewhere, for example but not limited to, on the O2 website, in store pricing information or in other advertising, the prices in the ‘Extra charges guide’ shall take precedence.