Help and Support

Texts and picture messages

Texts and picture messages

Cost for sending a picture message?

Picture messages (MMS) are not included in your standard tariff plan. Follow the link to Other number and charges and click ‘Other non-standard charges’ to find our latest prices.

You might be charged for a picture message (MMS) when you thought you’d sent a text (SMS). This could be because your text has turned into a picture message.

A text might turn into a picture message because:

  • You will always be charged an MMS if there are pictures or attachments in the message
  • You’ve included a symbol, emoticon or emoji
  • You’re sending a group text
  • The message is too long
  • The message has a subject line
  • Sending a text with or without attachments to an email address will always be charged as an MMS.

If you're sending a text message to a group and only one of the recipients is an email address. The device will send an MMS to all recipients. To stop this from happening, send a separate text to the email address/s. 

This can happen on any network and is beyond our control. Your phone will usually tell you if it’s converting a text message into a picture message.

To stop this happening, keep messages within the character limit. Remove pictures, sounds and smileys from your messages. Sometimes your phone will convert a text to an MMS when you send a group message so try sending the message individually or to smaller groups.

Older phones like the Samsung Galaxy S1, S2, S3, S4 and the Galaxy Note 1, 2, 3 and the Galaxy Ace will change a text into a picture message if it includes certain smileys or symbols. If you’ve got one of these devices, you can switch the function off. Go to Messaging > Settings > Text Messages > Input mode > choose Unicode instead of Automatic. Newer devices such as the Samsung S6 will handle smileys or symbols as an SMS.

If you’re having this issue with a different device, take a look at the manual. You might need to contact the manufacturer to find out how to switch the function off.

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