Texts and picture messages
Cost for sending a picture message?
Picture messages (MMS) are not included in your standard tariff plan. Follow the link to Other number and charges and click ‘Other non-standard charges’ to find our latest prices.
You might be charged for a picture message (MMS) when you thought you’d sent a text (SMS). This could be because your text has turned into a picture message.
A text might turn into a picture message because:
- You will always be charged an MMS if there are pictures or attachments in the message
- You’ve included a symbol, emoticon or emoji
- You’re sending a group text
- The message is too long
- The message has a subject line
- Sending a text with or without attachments to an email address will always be charged as an MMS.
If you're sending a text message to a group and only one of the recipients is an email address. The device will send an MMS to all recipients. To stop this from happening, send a separate text to the email address/s.
This can happen on any network and is beyond our control. Your phone will usually tell you if it’s converting a text message into a picture message.
To stop this happening, keep messages within the character limit. Remove pictures, sounds and smileys from your messages. Sometimes your phone will convert a text to an MMS when you send a group message so try sending the message individually or to smaller groups.
Older phones like the Samsung Galaxy S1, S2, S3, S4 and the Galaxy Note 1, 2, 3 and the Galaxy Ace will change a text into a picture message if it includes certain smileys or symbols. If you’ve got one of these devices, you can switch the function off. Go to Messaging > Settings > Text Messages > Input mode > choose Unicode instead of Automatic. Newer devices such as the Samsung S6 will handle smileys or symbols as an SMS.
If you’re having this issue with a different device, take a look at the manual. You might need to contact the manufacturer to find out how to switch the function off.
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