Pay As You Go sims

FAQs

How do I get a triple bundle?

Choose a £10, £20 or £30 standard Big Bundle* and get triple the minutes, data and texts on your first month’s top up. Ends 2 January.

Offer ends 2 January 2019. Triple the usual monthly allowance of data, minutes and texts on our £10, £20 and £30 data Big Bundles only. Triple data excluded from data rollover. Offer will be applied automatically for first-time customers. Existing customers with an eligible Big Bundle must text “TRIPLE” to 2424 from their O2 Pay As You Go phone to activate the offer. Your Big Bundle tariff value, is the minimum monthly credit balance / top up required to activate and renew a bundled allowance of European Zone data allowance and allowance of minutes and texts in the UK which you can also use whilst roaming in our Europe Zone, subject to Fair Usage policy. Bundles expire after one calendar month and cannot be rolled over unless your tariff explicitly includes it. Data rollover: is available on £10, £15, £20, £25 and £30 data Big Bundles only. On your monthly renewal data you can carry forward up to 100% of your standard monthly data allowance (“Roll Over Data”) into the following month’s data bundle, subject to your total data bundle (Roll Over Data + standard monthly allowance) not exceeding 200% of your standard monthly data allowance at any one time. Any data that cannot be rolled over will expire. Roll Over Data will expire immediately if you fail to renew your Big Bundle on time or if you change tariffs. Find out more about limits, additional costs and further information and Europe Zone Web Daily terms and conditions. See Pay As You Go tariff terms. Terms apply. *UK & International Bundle tariffs are not included in this offer.

Will the sim fit my phone?

Our sims fit all devices.

What’s the difference between Big Bundles and Classic Pay As You Go?

With Big Bundles you need to top up each month, and we exchange the credit for your chosen bundle of data, texts and minutes.

With Classic Pay As You Go you top up a minimum of £10 and pay for the minutes, texts and data you use. Calls are 3p a minute, texts are 2p, and data is 1p a MB. Once your credit runs out, just top up again.

What happens if I don’t use my phone for long periods?

If you don't carry out a chargeable activity at least once in any six month period your phone will be disconnected and you’ll lose any credit on your account. If you want to be reconnected you’ll be given a new number.

Can I keep my number?

Yes. If you’re moving from another network, before you can transfer, we’ll need your PAC. Once you’ve ordered and received your temporary O2 number, fill in the keep my number form. Find out more about keeping your number.

If you’re moving from O2 Pay Monthly to Pay As You Go, Get in touch with our Pay Monthly customer service team. We'll do the rest. If you're on O2 Refresh you can only move to Pay As You Go once your Device Plan is paid. If you're not on O2 Refresh but still in your contract minimum term, you may need to pay a termination charge.

How can I top up?

You can top up online, or you can:

• call 4444 from your mobile
• go to any UK cash machine with the green top-up logo
• use an E-Top Up card
• buy a voucher anywhere you see the green top-up logo.

Can I change tariff?

Yes. Sign in to My O2 or call 2202 to switch to a new tariff - you can do this once a month if you want to.

I ordered a sim but it hasn't arrived, what can I do?

If you ordered your free sim by 12pm, you'll get it the next working day (subject to location and Royal Mail delays). However please allow three working days for your sim to arrive. If it still hasn't arrived, you can chat to one of our agents.

Where can I view the Terms & Conditions for Big Bundles?

Here you can find our condensed terms for Big Bundles, but for more detail and full terms please see here.

Pay As You Go Only. Your Big Bundle tariff value, is the minimum monthly credit balance / top up required to activate and renew a bundle of Europe Zone data allowance and allowances of minutes and calls in the UK which you can also use whilst roaming in our Europe Zone, subject to Fair Usage policy. Data rollover is available on £10, £15, £20, and £25 and £30 data Big Bundles only. On your monthly renewal date you can carry forward up to 100% of your standard monthly data allowance (“Roll Over Data”) into the following month’s data bundle, subject to your total data bundle (Roll Over Data + standard monthly allowance) not exceeding 200% of your standard monthly data allowance at any one time. Any data that cannot be rolled over will expire. Roll Over Data will expire immediately if you fail to renew your Big Bundle on time or if you change tariffs. Limits, additional costs and further information can he found here (i) Pay As You Go Roam Like At Home landing page and (ii) Europe Zone Web Daily terms and conditions. For Pay As You Go Tariff terms see www.o2.co.uk/paygterms

Where can I view the Terms & Conditions for Classic Pay As You Go?

Here you can find our condensed terms for Classic Pay As You Go, but for more detail and full terms please visit http://www.o2.co.uk/terms.

Minimum top up £10. 16+. Advertised rates reflect calls and texts to standard UK landlines and mobiles only, and UK data. Minimum charge of 1p per data session. Mins, texts and data can also be used when roaming in our Europe Zone, subject to Fair Usage policy. Selected Bolt Ons are not-transferable to this tariff and will be lost if you switch – please check before switching. The Classic tariff is compatible with the Monthly and One-off International Bolt Ons. Opt in at £2 per month. See o2.co.uk/callingabroad for latest international call rates and Bolt On terms. Accessing 4G data is subject to using a compatible 4G device and 4G network coverage. If you don’t carry out a chargeable activity at least once in any 6-month period your mobile number and sim will be disconnected and you will lose any credit on your account. If you wish to be re-connected you will be given a new mobile phone number. Terms apply, see o2.co.uk/terms. Priority offers are subject to eligibility and availability. See App for details. O2 Wifi is subject to availability and fair usage. See o2wifi.co.uk. O2 Rewards: opt in required, maximum reward £150 every three months. 5% for the first 6 months, 10% thereafter. Selected vouchers only.

How does data rollover work?

If you are on a data Big Bundle tariff that includes our data rollover then if your data Big Bundle automatically renews, any data you don't use one month will roll over to your next months data Big Bundle, subject to a cap which is double your usual data allowance. This will be available for you to use during the next month. Unused data allowances will only roll over from one bundle to the next if your data Big Bundle renews on the same day your previous data Big Bundle expires. If you change the type of Data Big Bundle you are opted into or your data Big Bundle does not automatically renew, for example, if you do not have enough credit, your unused allowances will not roll over and will expire.