Help and support
Tariff Changes | Help & Support | O2
As part of our continued investment in our IT systems, we will be closing down a range of our older tariffs and services. If your current plan is affected, we will automatically move you to a new tariff, after having given you notice.
Find out more in our FAQs below.
- What do I need to do?
You don’t need to do anything. We’ll notify you of any changes to your account 30 days before and you’ll be moved to your new plan automatically, on the specified date.
- Can I opt out?
No, this is a compulsory process. You can’t choose to remain on your current tariff, as it will be closed down shortly. Your new tariff will either match your current allowances, have a reduced monthly airtime cost or give you extra data. As per our Pay Monthly terms, we reserve the right to make reasonable changes to your services having given you prior notice.
- Can I upgrade?
Yes, you’re free to upgrade subject to all existing terms and credit checks.
- Can I leave O2?
Yes, if you want to leave, you’re free to do so.
- What about my existing discounts?
If you currently have a discount on your account (e.g. O2 Open, O2 Students, a retention discount), we have taken that into account in your new tariff price. The discount will no longer be visible to you in My O2. You can’t reapply the discount without upgrading.
- What about my existing Bolt Ons?
Any existing recurring data Bolt Ons have been taken into account in your new allowance.
If you have any active O2 Travel or International Bolt Ons, these will be transferred during the tariff change.
- What happens to my O2 Extras?
If you’ve added an extra to your account, this will be transferred during the tariff change.
- Can I add a Spend Cap?
Yes, you will be able to add a spend cap to your new tariff.
- How about RPI?
Each year your Monthly Subscription Charges will be subject to an annual adjustment by the RPI rate. RPI (or Retail Price Index) is a measure of inflation published by the Office of National Statistics. It measures the change in the cost of a sample of retail goods and services. This adjustment could be an increase or a decrease and the adjusted amount will first appear on your April bill.
- I have more than one connection with you. How can I get the same deal for my other connections?
Any tariff change is for selected connections only. We cannot guarantee the same deal for every connection. If you are unhappy with any of your current tariffs, you can view your upgrade options in My O2.
- I just upgraded. What will happen to my tariff?
Don’t worry if you just upgraded in the last 30 days, we won’t change your tariff.