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We’re making some improvements to our systems and you may notice some changes once you’re migrated to the new system. We may ask you to provide your phone number so that we can help you access the most relevant support content.

O2 Refresh Explained

O2 Refresh lets you change phones whenever you want. It works by splitting your bill into two parts: a Phone Plan and an Airtime Plan.

  • The Phone Plan is the cost of the phone
  • The Airtime Plan covers all your calls, texts and data

If you want to upgrade your phone, just pay off your Device Plan and you're free to choose your new device and tariff.

Plus, if you decide to keep your phone once you’ve paid it off, we'll only charge you for your Airtime Plan – so your monthly bill will go down.

Everything else stays the same. You'll still receive free technical advice from our O2 Tech Experts, have free access to O2 wifi nationwide, and enjoy exclusive deals and discounts with O2 Priority.

 

Where to buy O2 Refresh

 

You can only buy O2 Refresh directly from O2; in an O2 store, online, or over the phone.

 

If you're not sure about any techy terms, check out our jargon buster


O2 Refresh Explained. For customers on our new system

We’ve been busy improving O2 Refresh to make it even easier to pay off your Device Plan. From now on, you’ll be able to set up one Direct Debit for all your billing accounts, meaning you can manage your payments in one go rather than as separate Airtime Plan and Device Plan bills like before.

You don’t need to do anything, your existing payments and Direct Debits will continue to be billed automatically by O2 – as a single bill covering the cost for your devices and the airtime (your calls, texts and data).

Everything else stays the same. O2 Refresh still lets you change phones whenever you want and you'll still receive free technical advice from our O2 Gurus, have free nationwide access to O2 Wifi, and enjoy exclusive deals and discounts with O2 Priority.

 

Where to buy O2 Refresh

 

You can only buy O2 Refresh directly from O2: in an O2 store, online, or over the phone.

 

If you're not sure about any techy terms, check out our jargon buster.


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