O2 Refresh explained
Help and support
O2 Refresh Explained | Help & Support | O2
O2 Refresh lets you change phones whenever you want. It works by splitting your bill into two parts: a Phone Plan and an Airtime Plan.
- The Phone Plan is the cost of the phone
- The Airtime Plan covers all your calls, texts and data
If you want to upgrade your phone, just pay off your Device Plan and you're free to choose your new device and tariff.
Plus, if you decide to keep your phone once you’ve paid it off, we'll only charge you for your Airtime Plan – so your monthly bill will go down.
Everything else stays the same. You'll still receive free technical advice from our O2 Gurus, have free access to O2 wifi nationwide, and enjoy exclusive deals and discounts with O2 Priority.
Where to buy O2 Refresh
You can only buy O2 Refresh directly from O2; in an O2 store, online, or over the phone.
If you're not sure about any techy terms, check out our jargon buster