Help and support
O2 | O2 Open | Help & Support
What is O2 Open?
O2 Open is an employee perks scheme.
How can I find out if my employer has signed up for O2 Open?
You’ll need to check with your employer to see if they’re registered for O2 Open. If they are, you’ll need the five character O2 Open company code which is unique to your employer. The person to speak to will be your employer’s HR or benefits manager. Alternatively, contact O2 Customer Service on 202, speak to our online web chat team, or visit your local store and they'll be able to provide this.
- Are there any tariffs and plans not eligible for O2 Open?
We don’t include Pay As You Go, any non O2 Refresh tariffs, sharer plans or business accounts in the O2 Open scheme. Sim only deals and contracts not purchased directly from O2 are also excluded.
- What O2 Open discounts are available?
For O2 Airtime Plans with 3GB or more data a month, you can get a 25% discount on the Airtime Plan. And for Airtime Plans with less than 3GB data a month, you can get a 15% discount on the Airtime Plan.
- How many O2 Open discounts can I have?
At any one time, you can have a maximum of two O2 Open discounts, one on the Airtime Plan of an O2 Refresh phone tariff, and one on the Airtime Plan of an O2 Refresh tablet or Mobile Broadband data tariff. The O2 Refresh Airtime Plan covers the monthly cost of your calls, texts and data. The discount doesn't apply to your Device Plan, which is the monthly cost of your device.
- Can I request an O2 Open discount at any time?
You need to request the O2 Open discount within 28 days of the start of your O2 Refresh contract.
- What do I need to do to get my O2 Open discounts?
There are three quick and easy steps that you need to complete to have your O2 Open discount applied.
Step 1 -Registration
Start by signing in to My O2 Open at o2.co.uk/open using your My O2 username and password. You’ll need the five character O2 Open company code that you’ll get from your employer. Alternatively, contact O2 Customer Service on 202, speak to our online web chat team, or visit your local store and they'll be able to provide this.
Step 2 – Verify your registration
When you register, we need to confirm that you work for the company or organisation, so you will need to give us a valid work email address. We will send a validation link to this email and you will need to click this link to complete validation. Alternatively you can give us your National Insurance number and upload a recent copy of your payslip. We will check these details and send you an email to your personal email address to let you know that you’ve been validated successfully. This will take up to three days.
Step 3 – Apply your discount
Once we have verified your registration, you can log back into o2.co.uk/open and select the number you would like the discount applied to. Once the O2 Open discount has been applied, it will continue for the remainder of your O2 Refresh contract. If you upgrade to a new O2 Refresh contract, you’ll need to re-apply for the O2 Open discount.
- Why am I not getting my verification email?
If you use your work email address to sign up, you should receive a verification email. If you haven’t received it, speak to your employer’s benefits manager. They might need to whitelist firstname.lastname@example.org on your company’s mail server and anti-spam software. If you still can’t get hold of the verification email, try registering using your payslip.
- Why do you need my payslip?
We will use your payslip to verify that you work for the company or organisation you have told us you work for. We don’t need to see any details other than your name, the date the payslip was issued, the company you work for and your National Insurance number. The remaining information can be hidden, but ensure that we are able to read the above information to avoid any delay on the discount being applied.
- Will you keep my payslip information safe?
Yes once your payslip has been approved, the stored payslip image will be deleted. If your application is declined, we will store the payslip image for up to a month to allow any problems to be resolved. You are able to start afresh and upload a new payslip. If you do this, the original payslip image will be deleted.
- My O2 Refresh contract started more than 28 days ago. Can I still get an O2 Open discount?
If you're not ready to upgrade just yet or your minimum period hasn’t finished yet, that’s fine. Take your time and once you’re ready to upgrade, just remember to request an O2 Open discount within 28 days of upgrading to a new eligible O2 Refresh contract.
- Are there any devices excluded from O2 Open?
You can check this at o2.co.uk/open.
- I already have a discount. Can I also have an O2 Open discount?
No. If you already have a discount in place, then you won’t be able to add an O2 Open discount.
- I’m currently with another service provider, but I’d like to move to O2 Open and keep my number. How do I do this?
Want to move to O2 and O2 Open? It’s easy, and you can even keep your number. Simply get in touch with your current provider and ask them for a PAC code - this is the authorisation code that will let you transfer your number. Then give us your PAC code when you order online, or take it in to your local O2 store and they’ll arrange the rest for you.
- Leaving O2 Open
If you leave your company after signing up to O2 Open, or your company or organisation leaves O2 Open, you'll continue to get your O2 Open discount until the end of your O2 Refresh contract.
- Who do I speak to if I have a problem with my discount?
To check the status of your O2 Open discounts, just log into My O2 Open account at o2.co.uk/open. If you need further assistance then just call 202 free of charge from your O2 mobile or visit your local store.
- Can I get a discount on anything else, like accessories?
Yes, we haven’t changed our O2 Open discounts on accessories and you will still get 20% off in store.
- How do I get my accessories discount?
Just pop into store with proof of your employment and receive 20% off our great accessories in store.
- How do I share my discount with friends and family?
Once you’ve signed up to O2 Open, you’ll see two codes on your log in portal. You can share these with your family and friends, so they can claim a 25% discount on their O2 Refresh Airtime Plan, for the length of their Device Plan. They’ll need to put these in the online voucher code box or quote them to a phone advisor when they buy.
- I’m a teacher. How do I add the O2 Open discount?
If you’re a state-funded teacher in the UK, then good news – you’re eligible for O2 Open. This includes if you work at a state-funded school, academy, free school, college or sixth form, but not at a higher education institution like a university. To add the discount, visit our O2 Open page and follow the instructions under ‘How to claim your O2 Open discount’. Your five-character O2 Open code is TEACH. When you’re asked to submit a copy of your payslip, you can either do this or you can choose to submit a copy of your ID badge, showing your name and the name of your employer, instead. Just follow the instructions in the My O2 Open portal to submit one of these.
- How long does the O2 Open discount last for?
You’ll get your discount for the length of your Device Plan.