Contract Summary and Contract Information documents for Pay Monthly customers

When you buy something from us on a Pay Monthly contract, you’ll have the opportunity to view your Contract Summary and Contract Information whilst placing your order.

For more information on what’s included in these documents, please read the FAQs below.

What are Contract Summary and Contract Information documents?

These are two pre-contractual documents that you’ll receive when you select the tariff that you’re interested in, before you complete your order. They’ll give you a summary of the tariff details and the terms and conditions, including any additional benefits you may receive.

Why have I been sent these documents?

We’re required to provide these documents to you as part of the EECC regulation from Ofcom.

Why are they important?

They’ll give you a summary of all the important information you need to make an informed decision on your purchase. You’ll need to confirm that you’ve received these documents before we can complete your order.

What is the EECC (European Electronic Communications Code)?

The EECC is an EU directive, which regulates electronic communications networks and services. Ofcom enforce this code in the UK and their overall objective is fairness. They want people to shop around with confidence, make informed choices, switch easily, and get a fair deal. The EECC brings in new ways to protect customers, making it easier for them to take advantage of competition in the market and be aware of other deals available.

Why does this matter if the UK has left the European Union?

Although the UK left the European Union on 31 January 2020, the UK remained under an obligation to implement EU directives that were already underway, into domestic law. In July 2020, the UK Government confirmed that the changes to implement the EECC should proceed and be implemented by Ofcom as planned.

What should I do once I’ve read the documents?

You’ll need to confirm that you’ve received the documents and are happy to proceed, so that you can continue to place your order.

What if I’m not happy with what’s in the documents?

There’s no obligation for you to continue with the order if you’re unhappy with the contents of the documents. You can stop your order and select a different plan if you’d like.

I haven’t received my Contract Summary or Contract Information documents to review. What should I do?

You can get in touch with us to discuss your options.

What if I have accessibility needs?

If you need your Contract Information and Contract Summary in an alternative format, we're happy to help.

You can ask to receive your documents in an alternative format when checking out.

Alternatively, you can get in touch for further assistance.

Your documents will take a little longer to arrive (up to 10 days) but don’t worry, alternative format documents will have a longer validity to take into account the additional processing time.

Please note, this excludes promotional offers that have a set time period as we’re unable to sell devices, Airtime and accessories at the discounted price once the promotion ends.

Once you’ve joined O2 you can contact us again to confirm your accessibility preferences. Find out more about how we support our customers.

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