Upgrading your device
Help and support
O2 | Upgrading your device | Help & Support
When can I upgrade?
You can find out when you can upgrade by signing into My O2.
You'll be able to upgrade at no extra cost if you've already paid off your Device Plan, or your contract has come to an end.
If you took out an O2 Refresh contract after 17 December 2021, your Airtime and Device Plan will unlink after which means that you’ll have a few options available:
- Keep your Airtime and Device Plans as they are
- Cancel your Airtime Plan and keep paying off your Device Plan instalments
- Cancel both your Airtime and Device Plans (if you choose this option, you’ll need to settle any outstanding amount on your Device Plan).
If you're on a standard (non O2 Refresh) contract which hasn’t ended yet, you might be able to pay a fee to upgrade early.
With O2 Switch Up, you can swap your current phone for any of the latest and greatest, or for one you’ve been eyeing up for a while, every 90 days. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you.
How do I upgrade?
Just sign in to My O2 to see the available options and get started. If you need to pay an early upgrade fee, or your remaining Device Plan balance, it will be added to your basket, along with your upgrade order.