With O2 Switch Up, you can swap your current phone for a new one every 90 days (as long as it’s in good condition).

O2 Switch Up is included with Plus Plans at no extra cost.

Once you’ve got O2 Switch Up, you can pop into an O2 store to swap on the spot. Or if you’d rather switch by post, just give us a call on 202 or log into My O2 to get started.

Once we’ve checked it’s in good nick, we’ll pay off your current contract and you’ll start a new plan for whichever phone you’ve picked. Don’t forget you’ll need to make sure you take out a Plus Plan if you want to use Switch Up again.

If your phone doesn’t meet our grading criteria, we’ll let you know what other options are available.

If you don’t return your old phone, you will continue to pay for that phone’s device plan until it ends – along with your new one.

Just so you know, O2 Switch Up isn’t available on custom plans or SIM only plans.

Take out, or upgrade to, a new Plus Plan through our online shop or in an O2 store, and Switch Up is included at no extra cost.

When you're ready to Switch Up, find out what condition your device needs to be in.

To get O2 Switch Up, you need to take out a Plus Plan with whichever phone you want. It’s not compatible with laptops, tablets, smartwatches or any other connected devices.

Head to any O2 store to swap your current phone for a new one. Find your nearest O2 store.

Or if you’d rather swap by post, just give us a call on on 0808 002 0202 or log into My O2 to get started.

If you try to complete your Switch Up via phone or online and this cannot be processed for any reason that isn’t your fault (e.g. due to a technical issue), you may have to go to one of our stores to complete your Switch Up request instead.

You need to be on a Plus Plan.

Your current phone also needs to be in good enough nick – meeting our grading criteria – and your O2 account can’t be in arrears. Upgrades may be subject to passing a credit/fraud check.

So, if you’ve seen something you like, pop into an O2 store and return your phone to us. Or if you’d rather switch by post, just give us a call on on 202 or log into My O2 to get started

To do our bit for the planet, we take back your old phone and refurbish it, wiping any data before we sell it on to someone as one of our Like New phones.

No. You have two options to choose from once you’re ready to upgrade:

1. You can use O2 Switch Up to get a new phone, which means you won’t get any money back when you recycle your old phone.
2. You can recycle your old phone using the Enhanced O2 Recycle Payment and be reimbursed for the recycle value of it (plus any enhanced value), but this means you won’t be able to use O2 Switch Up.

You’ll automatically get O2 Switch Up as part of a Plus Plan when you first take it out.

If you’re not on a Plus Plan but want O2 Switch Up as a benefit, you can upgrade early by paying off your remaining balance and starting a new Plus Plan, then you'll have O2 Switch Up included.

O2 Switch Up isn’t a replacement for insurance – it compliments it. So, if your phone’s damaged, lost or stolen, you’ll still need to make a claim on your insurance before you can make the most of Switch Up.

Absolutely. O2 Switch Up doesn’t replace insurance – it compliments it.

If you started a Plus Plan tariff from 3 August 2023:

O2 Switch Up terms and conditions (from 3 August 2023 onwards).

If you got O2 Switch Up before 3 August 2023, either as part of a Plus Plan tariff or the discontinued O2 Switch Up Bolt On:

O2 Switch Up terms and conditions (11 August 2022 to 2 August 2023).

O2 Switch Up Plus Plan customers

If you got O2 Switch Up as part of a Plus Plan tariff before 3 August 2023 and have stayed on a Plus Plan since then, you can continue to swap your phone whenever you like.

If you got O2 Switch Up as part of a Plus Plan tariff from 3 August 2023, you can swap to a new phone every 90 days.

O2 Switch Up Bolt On customers

If you’ve got O2 Switch Up as a chargeable Bolt On with your custom plan, you can still swap your phone whenever you like. When you next upgrade, you’ll need to get a Plus Plan with Switch Up included if you want to swap your phone again later.

Once you’ve decided to swap your phone for a new one, you’ll need to check your current phone meets our grading criteria (if it’s in good enough nick). If it does, remember to back up all your contacts, pictures, videos and whatever else you’ve got on your phone so you don’t lose them. You’ll also need to turn off any passwords you’ve set.

If you’re not sure how to do any of these things, pop into an O2 store and one of our advisers can talk you through it.

Once you’ve got O2 Switch Up as part of your Plus Plan, you can swap your phone for any of the latest and greatest, or for one you’ve been eyeing up for a while, every 90 days. It doesn't matter how long you've got left on your current contract – we'll pay it off for you. You just need to make sure your current phone meets our grading criteria.

No. You can only swap the phone you originally bought as part of your Plus Plan. The only exception is if you’ve had a replacement phone through an insurance claim, provided it’s the same make and model or better.

You can swap your current phone for a new one every 90 days. You can’t currently switch your phone for laptops, tablets smartwatches or any other connected devices

Don’t forget, you’ll need to make sure you take out a new Plus Plan if you want to use O2 Switch Up again.

We can’t give your old phone back once you’ve swapped it for a new one, as we’ll have already started to refurbish it as one of our Like New phones. The good news is, as long as you’re still on a Plus Plan, you're free to swap to a new phone every 90 days.

If you move from a Plus Plan to any other custom plan, without swapping your phone for a new one, you’ll lose O2 Switch Up as a benefit.

If you move from your existing Plus Plan to another Plus Plan, you’ll keep O2 Switch Up as normal.

If you’ve already got O2 Switch Up, you're free to swap to a new phone every 90 days. If you don’t have O2 Switch Up, you can still upgrade your plan early.

We don’t accept stolen or barred phones. The same goes for any with fake software installed on them.

If you’re planning on returning your current phone to us, you’ll need to make sure it meets our grading criteria. This means it’s free from:

• Cracks, chips or deep scratches on the front, back or edge of the device
• Any LCD damage that consists of missing pixels or lighting issues
• Any functional damage, e.g. (but not limited to):
  • Camera (front and back)
  • Audio – speaker and mic
  • Connectivity – Bluetooth/WiFi/calls
  • Power and charge
  • Buttons not working as expected
• Any water damage shown on the phone’s indicator or moisture visible on the screen or camera
• Fake parts like a non-genuine screen replacement
• Software locks like Find My iPhone or Google (must be removed before you swap your phone)
• Stolen, barred or fake software

For more information, please see our O2 Switch Up condition guide.

We can’t accept and take back any phones that don’t meet our grading criteria and you can cancel O2 Switch Up at any time. Just head to My O2 to remove it. You do, however, have four alternative options:

1. You can make a claim for any damage to your phone through your insurance (as long as you took it out)
2. You can book your phone in to be repaired by O2
3. You can offset some of the remaining balance on your plan with O2 Recycle before you upgrade
4. You can pay off your existing plan to upgrade early – and you’ll keep your current phone, too