Using your phone abroad
Travelling in Europe
If you’re travelling within our Europe Zone, your data, minutes and texts allowances will work just like they do in the UK. That includes calls you make and receive within our Europe Zone and back to the UK, texts you send within our Europe Zone and back to the UK, and any data you use in our Europe Zone. See the list of destinations included.
- Making calls and sending texts within our Europe Zone (excluding the UK), to any other country in our Europe Zone (including the UK).
- Receiving calls and texts in our Europe Zone.
- Using your monthly data allowance whilst in our Europe Zone.
- Making calls or sending texts from the UK, to countries outside of the UK.
- Making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers (which can vary over time). Find out more
- Mobile broadband tariffs, as they can only be used in the UK.
Travelling outside of Europe
Going outside of our Europe Zone? Good news. O2 Travel Inclusive Zone Bolt On is now included with selected tariffs. You get a daily allowance of 120 calls, 120 minutes and data roaming in 27 additional destinations (our Inclusive Zone) including USA, Australia and New Zealand.
If you’re not eligible for the Inclusive Zone Bolt On, there’s O2 Travel, which keeps you connected in Turkey and other selected destinations, for just £4.99 a day. It lets you use the internet, talk for longer and text while you're away in selected destinations worldwide. No need to worry about overspending.
- All the data you need, 120 minutes and 120 texts, every day you use O2 Travel. Your allowance resets every day at midnight local time, and your leftover minutes and texts won’t be carried over.
- Any texts you receive.
What's not included?
- Extra usage. If you go over your minutes and texts allowance, you’ll be charged for any additional usage, at the standard roaming rate of the country you’re in.
- Premium rate numbers, MMS and non-standard texts. These will be billed at standard rates.
- Calls from the UK to O2 Travel destinations.
O2 Travel Inclusive Zone FAQs
- Which destinations are included in our Inclusive Zone?
The following countries form our O2 Travel Inclusive Zone:
Argentina Ecuador Madagascar Peru Australia El Salvador Mexico Rwanda Botswana Greenland Myanmar United States Canada Guatemala New Zealand Uruguay Chile Guinea Nicaragua Venezuela Colombia Guyana Panama Yemen Costa Rica Honduras Paraguay
If you go over your allowance, you’ll pay the standard international roaming rates for the country you’re roaming in. See rates for your destination
- What if I'm travelling in Europe?
We cover roaming in our Europe Zone as part of our phone tariffs. So your data, minutes and text allowances will work in our Europe Zone, just like they do at home. Find out more about roaming in our Europe Zone
- Which tariffs are eligible for O2 Travel in Inclusive Zone?
Free O2 Travel in our Inclusive Zone, is available with selected phones and tablets on our 4GB tariff, and 15GB and above tariffs. It’s not available on tariffs below 4GB, or our 5GB and 10GB tariffs.
- What about Pay As You Go customers?
Pay As You Go tariffs are not eligible for O2 Travel in our Inclusive Zone, so standard international roaming rates will apply. Find out more about travelling abroad with Pay As You Go.
- What if I flex my data down to a tariff that isn’t eligible for O2 Travel in Inclusive Zone?
All tariff changes made on your flexible tariff will only take effect from your next bill date. If you move to a tariff that doesn’t include free O2 Travel in our Inclusive Zone, then you’ll lose that benefit, but you can still buy our full O2 Travel Bolt On for £4.99 a day in selected destinations. Or you can choose to roam at standard international roaming rates.
- What if I flex my data up to a tariff with free O2 Travel in Inclusive Zone?
All tariff changes made on your flexible tariff will only take effect from your next bill date. If you move to an eligible tariff, the Bolt On will be added automatically, and you’ll be able to use your O2 Travel allowance in our Inclusive Zone from your next bill date.
- What happens if I go over my O2 Travel allowance for calls and texts?
If you go over your allowance of 120 minutes and 120 texts, you’ll be charged standard international roaming rates.
- Why can I see roaming charges in My O2?
At first you may see unexpected roaming charges in your My O2 account. Don’t worry, as long as you’re within your allowance, these charges will correct themselves within three hours and won’t appear on your bill. You’ll still see roaming charges for usage that isn’t included in your allowance, like calls to premium rate numbers. These will appear both in My O2 and on your bill.
O2 Travel FAQs
- How do I get O2 Travel?
Opting into O2 Travel is easy. Just sign into My O2 and add the Bolt On to your account. Or you can text O2TRAVEL to 23336 and we'll add O2 Travel on to your account. It's free to sign up and we'll only charge you for the days you actually use data, minutes or texts while you're away.
- How does O2 Travel work?
O2 Travel is a free Bolt On that you can add to your account if you're on Pay Monthly. You can use it if you're travelling to O2 Travel destinations - take a look below to see which destinations are covered.
For £4.99 in Turkey and selected destinations outside of Europe you'll get all the data you need, plus 120 minutes to make and/or receive calls and 120 texts to use within your travel destination and back to the UK.
You'll only be charged on the days you use O2 Travel. The daily charge will apply from midnight to midnight local time (based on the capital city of the country you're in) and won't be triggered by receiving calls or texts. Any calls you receive during the day will be included in your 120 minutes daily allowance. If you go over this limit within the same day period, you'll be charged at the standard roaming rates for the country you're in.
O2 Travel provides a separate allowance of data, minutes and texts to use while you're away. Your standard UK tariff allowances won't be impacted.
If you go over the daily calls and texts limit, you'll be charged at the standard roaming rates in that country for any additional usage.
- Which countries are included?
- £4.99 a day – The following countries have O2 Travel at £4.99.
Albania, Anguilla, Argentina, Aruba, Australia, Bahamas, Barbados, Belarus, Bermuda, Botswana, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Columbia, Cost Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, Indonesia, Jamaica, Japan, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Rwanda, Saint Lucia, South Africa, Sri Lanka, St Kitts & Nevis, St Vincent & the Grenadines, Suriname, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos islands, UAE, Uruguay, USA, Venezuela, Yemen, Zambia.
- £4.99 a day – The following countries have O2 Travel at £4.99.
- What does O2 Travel not include?
Your allowances will apply from midnight to midnight local time (based on the capital city of the country you're in). Any unused data, calls and texts won't be carried over to the following day.
If you go over the daily 120 minutes and 120 texts allowance, you'll be charged for any additional usage at the standard roaming rate for your chosen destination.
Premium rate numbers, MMS and non-standard texts won't be included in the daily charge and will be billed at standard rates.
- What if I don't want O2 Travel?
If you don't choose our free O2 Travel Bolt On while you're away, you'll be charged for any minutes, texts and data usage at the standard rates for that country.
Your data usage will be capped at £40 (excl. VAT) in Europe, which gets you 50MB of data. Contact us to raise this cap to £120, or to remove the cap completely.
If you choose to remove the £120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. When you're back in the UK, you can contact us to reapply the cap.
If you're already signed up for O2 Travel and feel it isn't the right service for your usage needs abroad, you can opt out at any time by texting NOTRAVEL to 23336 or you can remove the O2 Travel Bolt On in My O2.
- What if I'm on Pay As You Go?
If you're travelling in selected countries in Europe, your allowances and charges will work just like they do in the UK. So if you buy one of our Big Bundles, your minutes, texts and data can be used in the UK and the rest of our Pay As You Go Europe Zone. And for our Classic Pay As You Go tariffs, you’ll be charged in our Europe Zone in the same way as you would be at home. Find out more.
If you’re travelling to Guernsey, Isle of Man, Jersey, Monaco or Switzerland, you can stay connected with O2 Travel. For the days you choose to use data, you'll only be charged a daily rate of £1.99, which gets you 100MB. Your daily rate will automatically end at midnight UK time, or when you reach your daily data allowance. If you use up your 100MB allowance and want to get more data in the same day, you can text MORETRAVEL to 21300, to get another 100MB for £1.99. You can find information on calling, texting and data usage abroad here.
If you want to opt-in to O2 Travel, just text TRAVELON to 21300 to activate. It can take up to 24hrs to be applied to your account. It's free to sign up and we'll only charge you for the days you actually use data while you're away.
Alternatively, to opt out of O2 Travel you can text TRAVELOFF to 21300. You'll then be charged our standard roaming rates for calls, texts and data in your selected destination.
If you're travelling elsewhere, or you don't have the free O2 Travel Bolt On for those five destinations, you'll be charged our standard roaming rates for calls, texts and data used in your destination. You can find details of all of our standard roaming rates for Pay As You Go customers here.
- Which destinations are in our Europe Zone for Pay As You Go?
Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guardaloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City and UK.
Using your phone outside of O2 Travel destinations
If you’re travelling outside of our Europe Zone and your destination isn’t covered by O2 Travel, you’ll be charged at the standard rates for that country, for any minutes, texts and data you use. Your data usage will be capped to 50MB (£40 per month). Check roaming rates in different countries
- What happens if I remove my data cap completely?
You can remove your data cap completely by contacting us. If you choose to remove the £120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. Data is charged at £6/MB. You'll also be charged the standard calling and text rates for the country you're travelling in which can be found here . If you want to re-apply the £120 data cap when you're back in the UK, contact us. Terms apply.
Got an International Sim? Depending on how much you’ve topped up, your free O2 to O2 minutes, O2 to O2 texts and data allowances can be used in our Europe Zone, including the UK. Your tariff gives you discounted calls and texts from the UK to international mobiles and international landlines from your Pay As You Go mobile. For other charges, you’ll be charged in our Europe Zone in the same way as you would be at home.
- What can I do to avoid any data roaming charges?
To avoid data roaming charges you can switch your data roaming off when you're abroad, as apps on your phone might connect to the internet to update or get information even when you're not using them. Switching data roaming off ensures you won't get charged. For help with this, go to our interactive device guide. When data roaming is switched off you'll still have the option to connect to local Wi-Fi hotspots to get onto the internet. Please note some Wi-Fi hotspots in your chosen destination may require payment so we recommend you enquire beforehand.
For more information on what data is and what uses it up, check out our Understanding Data article.
- How can I use my voicemail abroad?
Before you travel, you'll need to make sure you know your PIN.
Calling 901 as usual works in most countries. If it doesn't, call 1780 free from your mobile or +44 7802 090 100, and we'll text you the right number to call. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
If you forget your PIN when you're abroad, contact us and ask us to reset it. You'll then need to change your PIN before you can listen to your messages. If you're abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. There's no charge for receiving a message if you don't listen to it.
- What can I expect to see on my bill?
If you're an O2 Travel customer and have used your device in an O2 Travel destination, you'll only be charged the daily rate of that destination for the days you've chosen to use the service. (You can find details of what is included with O2 Travel above).
We'll try to include all your overseas call charges on your next available bill, to help you keep track of your costs. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. This doesn't happen often and it's more common for calls made from countries with smaller networks.
- How do I prevent accidental roaming?
Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border. If this happens, you may be charged as though you were roaming in the country across the border. You can prevent this by choosing manual, rather than automatic, network selection on your handset and then manually choosing the O2 network. This way if you lose the O2 network, your handset won't try to connect you to a different one. For help with turning off data roaming, go to our interactive device guide.
Thank you for sending your feedback.
Topics from O2 Community
Can't find what you're looking for?
Give us a moment
We're just checking to see if there's an available agent.