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Travelling outside of our Europe Zone - For customers on our current system

Going outside our Europe Zone? Good news. O2 Travel Inclusive Zone Bolt-on is now included with selected O2 Refresh tariffs over 90GB and SIM only tariffs over 100GB

You can also select the O2 Travel Inclusive Zone Bolt-on as your Extra if your O2 Refresh tariff is between 30GB and 89GB. See our Extra terms and conditions.

 

You get a daily allowance of Unlimited minutes, texts and data roaming in 27 additional destinations (our Inclusive Zone) including USA, Australia and New Zealand.

If you’re not eligible for the Inclusive Zone Bolt On, there’s our O2 Travel Bolt On, which keeps you connected in Turkey and other selected destinations, for just £6 a day. It lets you use the internet, talk for longer and text while you're away in selected destinations worldwide. No need to worry about overspending.

If you have a Spend Cap, the price of this Bolt On will not be included within your Spend Cap.

 

What's included?

  • Unlimited minutes, texts and all the data you need, every day you use O2 Travel. Your allowance resets every day at midnight local time.

What's not included?

  • Calls made to other destinations (not the UK or the country you’re visiting).
  • Calls from the UK to O2 Travel destinations.
  • Using mobile data if you’re on a cruise ship, however you will still be able to connect to the ship’s wifi. You’ll be able to make and receive calls for £3 a minute, and send texts for 65p a text.

Travelling outside of our Europe Zone - For customers on our new system

If you have O2 Travel Inclusive Zone included in your tariff then you’ll get a daily allowance of 120 texts, 120 minutes, and data roaming in 27 of our international O2 Travel destinations (Zone 1) which includes the USA, Australia and New Zealand.

 

If you don’t have O2 Travel Inclusive Zone included when travelling in Zone 1, or to our destinations in Zone 2, you can choose to add the O2 Travel Bolt On in My O2, for £4.99 a day. You’ll get an allowance of 120 minutes, 120 texts and a data allowance (there’s no upper usage limit, but speeds may vary). Any texts received will be included. Your allowance will be valid for 24 hours from the first time you use it and will refresh each time you use it. Please note, leftover minutes and texts can’t be carried over.

 

If you’re not eligible for O2 Travel Inclusive Zone, or you don’t add the O2 Travel Bolt On, or you’re roaming in one of our Zone 3 destinations, then you’ll need to add a Data Roaming Bolt On in My O2. There are different Bolt Ons for each roaming zone and you can choose between 100MB, 500MB and 1GB. To add a Data Roaming Bolt On:

  • Select ‘Bolt Ons’ in My O2
  • Choose ‘Travel’ as your Bolt On type.

Once you’ve reached the limit of the Data Roaming Bolt On, your usage will stop. Premium rate numbers, MMS and non-standard texts will be billed at standard rates.

If you’re on a cruise ship, you won’t be able to use mobile data. However, you’ll still be able to connect to the ship’s wifi. And, you can make and receive calls for £2 a minute, and send texts for 50p a text.


Travelling outside of our Europe Zone

We’re giving O2 Travel a bit of a refresh to help you control your usage so you may need to select ‘Use my allowance’ in My O2 to prevent you from using anything outside of your monthly allowance, unless you buy an O2 Travel bundle to use data while roaming outside of our Europe Zone.


O2 Travel Inclusive Zone FAQs

Which destinations are included in our Inclusive Zone?

The following destinations form our O2 Travel Inclusive Zone:

Argentina Honduras
Australia Madagascar
Botswana Mexico
Canada Myanmar
Chile New Zealand
Colombia Nicaragua 
Costa Rica Panama
Ecuador Paraguay
El Salvador Peru
Greenland Rwanda
Guatemala United States
Guinea Uruguay
Guyana Venezuela
Yemen  

 


What if I'm travelling in Europe?

We cover roaming in our Europe Zone as part of our phone tariffs. So your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home.

If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming in our Europe Zone. This means you can use up to 25GB of your allowance at no extra cost- we’ll text you if you’re getting close to the limit, and again if you reach it. You can still use data if you reach our Roaming Limit, but you’ll be charged at £3.50/GB.

Find out more about roaming in our Europe Zone.


Which tariffs are eligible for O2 Travel in Inclusive Zone?

Free O2 Travel in our Inclusive Zone is available with selected Plus Plans. Not available on 30 Day SIM only tariffs.


What about Pay As You Go customers?

Pay As You Go tariffs are not eligible for O2 Travel in our Inclusive Zone, so standard international roaming rates will apply. Find out more about travelling abroad with Pay As You Go.


What if I flex my data down to a tariff that isn’t eligible for O2 Travel in Inclusive Zone?

All tariff changes made on your flexible tariff will only take effect from your next bill date. If you move to a tariff that doesn’t include free O2 Travel in our Inclusive Zone, then you’ll lose that benefit, but you can still buy our full O2 Travel Bolt On for £6 a day in selected destinations. Or you can choose to roam at standard international roaming rates.


What if I flex my data up to a tariff with free O2 Travel in Inclusive Zone?

All tariff changes made on your flexible tariff will only take effect from your next bill date. If you move to an eligible tariff, the Bolt On will be added automatically, and you’ll be able to use your O2 Travel allowance in our Inclusive Zone from your next bill date.


Why can I see roaming charges in My O2?

At first you may see unexpected roaming charges in your My O2 account. Don’t worry, as long as you’re within your allowance, these charges will correct themselves within three hours and won’t appear on your bill. You’ll still see roaming charges for usage that isn’t included in your allowance, like calls to premium rate numbers. These will appear both in My O2 and on your bill.


What if I move sim only tariffs?

If you bought a 10GB 12 month sim only tariff, on or after 3 May 2018, you’ll be eligible for O2 Travel in our Inclusive Zone, when you move to a £20 or above 12 month sim only tariff.

If you joined on any other sim only tariff, you won’t be eligible, even if you move to a higher tariff.


O2 Travel FAQs

How do I get O2 Travel?

Opting into O2 Travel is easy. Just sign into My O2 and add the Bolt On to your account. Or you can text O2TRAVEL to 23336 and we'll add O2 Travel on to your account. It's free to sign up and we'll only charge you for the days you actually use data, minutes or texts while you're away.


How does O2 Travel work? For customers on our current system

O2 Travel is a free Bolt On that you can add to your account if you're on Pay Monthly. You can use it if you're travelling to O2 Travel destinations - take a look below to see which destinations are covered.

For £6 a day in Turkey, and selected destinations outside Europe, you’ll get all the data you need, plus Unlimited minutes and texts to use within your travel destination and back to the UK.

You'll only be charged on the days you use O2 Travel. The daily charge will apply from midnight to midnight local time (based on the capital city of the country you're in) and won't be triggered by receiving calls or texts.

O2 Travel provides a separate allowance of data, minutes and texts to use while you're away. Your standard UK tariff allowances won't be impacted.


How does O2 Travel work? For customers on our new system

O2 Travel is a free Bolt On that you can add to your account if you're on Pay Monthly. You can use it if you're travelling to O2 Travel destinations - take a look below to see which destinations are covered.

For £6 a day in Turkey, and selected destinations outside Europe, you’ll get all the data you need, plus Unlimited minutes and texts to use within your travel destination and back to the UK.

You'll only be charged on the days you use O2 Travel. The daily charge will apply on a 24-hour cycle once the Bolt On is activated (based on the capital city of the country you're in) and won't be triggered by receiving calls or texts. So, you’ll only be charged every 24-hours.

O2 Travel provides a separate allowance of data, minutes and texts to use while you're away. Your standard UK tariff allowances won't be impacted.


How does O2 Travel work?

We’re making some improvements to our systems and you may notice some changes once you’re migrated to the new system. We may ask you to provide your phone number so that we can help you access the most relevant support content.


Which countries are included?
  • The following countries are included in O2 Travel at £6 a day.
    Albania, Anguilla, Argentina, Aruba, Australia, Bahamas, Barbados, Belarus, Bermuda, Botswana, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Columbia, Cost Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, Indonesia, Jamaica, Japan, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, Rwanda, Saint Lucia, South Africa, Sri Lanka, St Kitts & Nevis, St Vincent & the Grenadines, Suriname, Thailand, Trinidad & Tobago, Turkey, Turks & Caicos islands, UAE, Uruguay, USA, Venezuela, Yemen, Zambia.

What does O2 Travel not include?

Your allowances will apply from midnight to midnight local time (based on the capital city of the country you're in). 

Premium rate numbers, MMS and non-standard texts won't be included in the daily charge and will be billed at standard roaming rates.


What if I don't want O2 Travel?

If you don't choose our free O2 Travel Bolt On while you're away, you'll be charged for any minutes, texts and data usage at the standard rates for that country.

If you're already signed up for O2 Travel and feel it isn't the right service for your usage needs abroad, you can opt out at any time by texting NOTRAVEL to 23336 or you can remove the O2 Travel Bolt On in My O2.


What if I'm on Pay As You Go?

If you're travelling in selected countries in Europe, your allowances and charges will work just like they do in the UK. So if you buy one of our Big Bundles, your minutes, texts and data can be used in the UK and the rest of our Pay As You Go Europe Zone. And for our Classic Pay As You Go tariffs, you’ll be charged in our Europe Zone in the same way as you would be at home. Find out more

If you’re travelling to Guernsey, Isle of Man, Jersey, Monaco or Switzerland, you can stay connected with O2 Travel. For the days you choose to use data, you'll only be charged a daily rate of £1.99, which gets you 100MB. Your daily rate will automatically end at midnight UK time, or when you reach your daily data allowance. If you use up your 100MB allowance and want to get more data in the same day, you can text MORETRAVEL to 21300, to get another 100MB for £1.99. You can find information on calling, texting and data usage abroad here.

If you want to opt-in to O2 Travel, just text TRAVELON to 21300 to activate. It can take up to 24hrs to be applied to your account. It's free to sign up and we'll only charge you for the days you actually use data while you're away.  


Alternatively, to opt out of O2 Travel you can text TRAVELOFF to 21300. You'll then be charged our standard roaming rates for calls, texts and data in your selected destination.

If you're travelling elsewhere, or you don't have the free O2 Travel Bolt On for those five destinations, you'll be charged our standard roaming rates for calls, texts and data used in your destination. You can find details of all of our standard roaming rates for Pay As You Go customers here.


Which destinations are in our Europe Zone for Pay As You Go?

Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guardaloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City and UK.

Find out more.


What will I see on my bill?

With My O2, you can manage your account and bills online. You can check your usage abroad at any time, without waiting for your next bill.

If you're an O2 Travel We'll try to include all your overseas call charges on your next bill, to help you keep track of your costs. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. This doesn't happen often, and it's more common for calls made from countries with smaller networks.


Using your phone outside of O2 Travel destinations

If you’re travelling outside of our Europe Zone and your destination isn’t covered by O2 Travel, you’ll be charged at the standard rates for that country, for any minutes, texts and data you use. Your data usage will be capped to 50MB (£54 per month). Check roaming rates in different countries

What happens if I remove my data cap completely?

You can remove your data cap completely by contacting us. If you choose to remove the £120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. Data is charged at £7.20/MB. You'll also be charged the standard calling and text rates for the country you're travelling in which can be found here . If you want to re-apply the £120 data cap when you're back in the UK, contact us. Terms apply.


What can I do to avoid any data roaming charges? For customers on our current system

To avoid data roaming charges you can switch your data roaming off when you're abroad, as apps on your phone might connect to the internet to update or get information even when you're not using them. Switching data roaming off ensures you won't get charged. For help with this, go to our interactive device guide. When data roaming is switched off you'll still have the option to connect to local Wi-Fi hotspots to get onto the internet. Please note some Wi-Fi hotspots in your chosen destination may require payment so we recommend you enquire beforehand.

For more information on what data is and what uses it up, check out our Understanding Data article.


What can I do to avoid any data roaming charges? For customers on our new system

If you don’t have O2 Travel Inclusive Zone, or the O2 Travel Bolt On, then you can add a Data Roaming Bolt On which allows you to choose from a capped data allowance of 100MB, 500MB or 1GB. You’ll need to select the right allowances for your destination, which is split into Zones 1, 2 and 3. To add a Data Roaming Bolt On:

  • Select ‘Bolt Ons’ in My O2
  • Choose ‘Travel’ as your Bolt On type.

Which Zone will I be in?


What can I do to avoid any data roaming charges?

We’re giving O2 Travel a bit of a refresh to help you control your usage so you may need to select ‘Use my allowance’ in My O2 to prevent you from using anything outside of your monthly allowance, unless you buy a Bolt On.


How can I use my voicemail abroad?

Before you travel, you'll need to make sure you know your PIN.

Calling 901 as usual works in most countries. If it doesn't, call 1780 free from your mobile or +44 7802 090 100, and we'll text you the right number to call. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.

If you forget your PIN when you're abroad, contact us and ask us to reset it. You'll then need to change your PIN before you can listen to your messages. If you're abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. There's no charge for receiving a message if you don't listen to it.


What can I expect to see on my bill?

If you're an O2 Travel customer and have used your device in an O2 Travel destination, you'll only be charged the daily rate of that destination for the days you've chosen to use the service. (You can find details of what is included with O2 Travel above).

We'll try to include all your overseas call charges on your next available bill, to help you keep track of your costs. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. This doesn't happen often and it's more common for calls made from countries with smaller networks.


How do I prevent accidental roaming?

Accidental roaming occurs when you're in an area close to a national border and your phone picks up the network across the border. If this happens, you may be charged as though you were roaming in the country across the border. You can prevent this by choosing manual, rather than automatic, network selection on your handset and then manually choosing the O2 network. This way if you lose the O2 network, your handset won't try to connect you to a different one. For help with turning off data roaming, go to our interactive device guide.


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