Help and Support

Oculus Go and MelodyVR

Oculus Go and MelodyVR

Welcome to the 5th Generation of Music. Watch extraordinary gigs in stunning VR, with Oculus Go and MelodyVR. Exclusive to O2. We’ve partnered with two of the most exciting innovators in technology to give you a completely new way to experience music.

Get an Oculus Go and a 12 month MelodyVR subscription on selected 5G tariffs

Claim a 12 month MelodyVR subscription and Oculus Go VR headset, when you choose one of our eligible 31GB, 61GB or unlimited 5G tariffs.

Enjoy your favourite music like never before, with live gigs in virtual reality. Get closer to the music you love from the comfort of your sofa, with cinematic sound, rich detail and ‘jump spot’ technology that lets you move around the venue at the touch of a button.

You’ll get access to all MelodyVR library content, including recorded shows, original performances and more, with new shows and experiences added all the time.

Take a look at our 5G phones.

How to claim

Once you’ve bought your 5G phone on an eligible tariff, head to and enter the voucher code that came with your new phone.

See terms.

Getting started

What tariffs are eligible for the Oculus Go headset and 12 month MelodyVR subscription?

5G devices bought directly from us, on our £39 31GB, £43 61GB, or £48 unlimited 5G O2 Refresh tariffs.

Can I get more than one headset or subscription?

No, this offer's limited to one bundle per order.

Is the MelodyVR subscription free?

Yes. At the end of the 12 months you'll get an option to buy a renewal.

Can I give the headset or subscription to someone else?

No, they're personal to you and can't be transferred or exchanged for cash. The MelodyVR subscription must be activated on the 5G phone you ordered from us.

How long does my MelodyVR subscription last for?

It's free for 12 months from the time of activation.

How do I order my Oculus Go headset and activate my MelodyVR subscription?

You'll get a leaflet with with your new device, containing your unique code. Then head to and enter your code. Your headset could take up to 14 days to arrive.

When can I claim my headset and activate my MelodyVR subscription?

You can use your unique code as soon as you receive your new device.

Will my unique code expire?

You can redeem your voucher until 14 February 2020.

If I cancel my O2 contract will I still be able to keep my headset and use my subscription?

No. If you cancel your contract in the change-of-mind period, you'll need to return your 5G device and Oculus Go headset, and your MelodyvVR subscription will be stopped. See full terms.

Is this bundle available with any other offers, like friends and family discounts?

Other offers are subject to their own terms. See full details.

Claiming your headset and subscription

What should I do if I've lost my redemption leaflet, or didn't get one?

Contact us so we can send you a new one.

What should I do if I'm having problems with the order page?

Call 01425 284000 or email

I haven't received my Oculus Go, what should I do?

It can take up to 14 days to arrive. Once it's dispatched you can use the tracking information issued with your order. Any issues call 01425 284000 or email

My voucher code won't work, what should I do?

Contact us so we can send you a new one.

I've tried to enter my voucher code on the MelodyVR App Store but it says I've already redeemed it, what should I do?

Contact us so we can send you a new one.

I've tried to redeem my MelodyVR subscription but the voucher code has expired, what should I do?

Contact us so we can send you a new one.

Can I track my Oculus Go delivery?

Yes, the order will be dispatched by Royal Mail Signed for Delivery, which will issue a tracking number.

Can I change the delivery address for Oculus Go?

Once your Oculus Go headset is dispatched, contact Royal Mail and change the delivery address using the tracking number.

Using your headset and subscription

Will I still keep my MelodyVR subscription if I upgrade my phone before it expires?

Yes, the MelodyVR subscription is yours to keep.

What should I do if my Oculus Go headset is faulty?

Get help online by visiting Oculus support.

How can I find out when my MelodyVR subscription ends?

Go to the MelodyVR app and find your subsciption in the Library - it will show the date your subscription expires.

Can I continue with my MelodyVR subscription when the 12 months is up?

When you're nearing the end of your 12 month subscription, MelodyVR will contact you with an option to renew it.

What phones can I use my MelodyVR subscription on?

Your MelodyVR subscription should be activated on the 5G phone you bought from us. MelodyVR subscriptions can only be activated on Android devices, but an active account and subscription can be used across Android and Apple devices.

What happens if the MelodyVR site goes down?

Go to the MelodyVR help page.

Can I watch live concerts with MelodyVR?

Yes, but you'll have to pay extra for it. You can pay through the MelodyVR app.

Can I stop or cancel my 12 month MelodyVR subscription?

Your 12-month MelodyVR subscription is part of a bundle with your O2 5G Refresh custom plan tariff. You can’t cancel the subscription with MelodyVR during the 12-months free period, however if you cancel your O2 contract your MelodyVR subscription will end. At the end of the 12 months, your free subscription will stop and you'll be able to choose to continue with a paid subscription if you like.

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