Are you a victim of fraud?
What to look for
If you've been contacted about a purchase you didn’t make, or if money has been taken from your bank account, you could be a victim of fraud.
Let us know
If you suspect any fraudulent activity on your O2 account, contact us as soon a possible. You can call us on 202 (free from your O2 phone), or on 0344 809 0202 (standard UK rates).
Tell your bank
If money has been taken from your bank account or credit card, you should let your bank or card provider know immediately. You should also report this to Action Fraud.
We're fighing the scammers
We’re heavily investing in the fight against fraud with AI-powered spam-fighting tools and new caller ID services at no extra cost to you. We also block millions of fraudulent texts and calls from reaching our customers' phones every month.
And now we’ve created dAIsy, a state-of-the-art scam-fighting AI bot built to speak with scammers on the phone for as long as possible. Because while they’re busy talking to dAIsy, they’re not bothering you.
Find out more
Read more about scams and fraud
Authorisation code scams
All you need to know about one-time authorisation code (OTAC) fraud
More ways to get help
Take Five to Stop Fraud
Information and advice about payment fraud
Action Fraud
The UK’s national reporting centre for fraud and cybercrime
Get Safe Online
Factual and easy-to-understand information on online safety
Which?
General advice about scams
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