Scams and fraud

What to do if you’re a victim of fraud on your O2 account

Are you a victim of fraud?

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What to look for

If you've been contacted about a purchase you didn’t make, or if money has been taken from your bank account, you could be a victim of fraud.

Signs of scams and fraud

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Let us know

If you suspect any fraudulent activity on your O2 account, contact us as soon a possible. You can call us on 202 (free from your O2 phone), or on 0344 809 0202 (standard UK rates).

Report fraud

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Tell your bank

If money has been taken from your bank account or credit card, you should let your bank or card provider know immediately. You should also report this to Action Fraud.

Action fraud

We're fighing the scammers

We’re heavily investing in the fight against fraud with AI-powered spam-fighting tools and new caller ID services at no extra cost to you. We also block millions of fraudulent texts and calls from reaching our customers' phones every month.

And now we’ve created dAIsy, a state-of-the-art scam-fighting AI bot built to speak with scammers on the phone for as long as possible. Because while they’re busy talking to dAIsy, they’re not bothering you.