Billing

Premium rate services

Premium rate services

If you can see extra charges on your bill, it might be because you’ve entered a TV competition, downloaded an ebook or made a charity donation through your phone. 
Enter the number below to find out more about the provider.

What have I been charged for?

Seen a premium service charge on your bill? Enter the 5 to 8 digit number or service name to find out more.
For example 54321 or ITV

Check a charge

Check a premium rate number or charge to mobile. Enter 3 to 11 digit phone

number, or a service name found on your bill

Service
Provider/Category
Contact Number
Premium texts and subscriptions

Premium text services start with 6, 7 or 8 and are usually a five or six digit number. The services include entering competitions, downloading ebooks, donating to charity and voting on TV talent shows. You'll pay for the service through your mobile bill or from your Pay As You Go credit. 

Services that use premium texts include:

Sending messages to radio stations
Chat services
Accessing low cost calls to international numbers
Entering TV competitions 
Voting in TV reality shows
Charity donations

Premium text subscriptions

Some premium rate services run as a subscription. If you want to query a charge you’ll need to contact your O2 Account Manager or get in touch with the provider directly. They’ll automatically send a welcome text when you sign up, explaining how to cancel.

Here are a few steps you can take to unsubscribe or query charges:

The most common way to unsubscribe is to text STOP or STOP ALL to the number given in the premium message. This might be different to the number used to send you the message. It’ll be a five digit number. Within 24 hours, you’ll get a free text confirming that the subscription has been stopped.

If you’re still being charged for unwanted premium messages or want to query charges, it’s best to contact the provider directly. 


Premium rate service regulation

Need more information about premium rate numbers? The Phone-paid Services Authority can help, as they’re the regulator for UK premium rate services. 

You can also find useful videos on the Phone-paid Services Authority YouTube channel.


Children and premium rates

The Phone-paid Services Authority runs PhoneBrain, a child-friendly version of their main site to help kids understand premium rate services. It can be helpful for teachers and parents too.

Can't find what you're looking for?

Give us a moment

We're just checking to see if there's an available agent.

Live Chat - Busy

All our agents are currently busy, please try again later.

Live Chat - Offline

The service is currently offline.