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Leaving O2

Thinking of leaving us?

You could be due for an upgrade or be eligible for one of our special deals. Get in touch with your usual O2 Business contact or call us on 0800 028 0202 for more info. For any questions on service, call us on 0800 977 7337.

If you’re thinking of switching to another network, find out about switching to or from O2.

How do I cancel my O2 Business contract?

If you cancel before the expiry of your Minimum Period, we'll need 30 days' notice, and you may have to pay any outstanding charges, or what we call an early termination charge.  

Are you a Business Essentials customer? You can pay off your Device Plan at any point within your contract and keep or change your Airtime Plan (texts, minutes and data) until you're ready to start a new contract with a new device. 

Your final bill

Your final bill will include any out-of-bundle charges you have incurred before termination and any early termination charges (less recurring discounts), if you cancel your contract before the expiry of your Minimum Period.

How we calculate early termination charges  

We add together all monthly standard tariff charges for the remainder of your Minimum Period, taking into account any regular recurring discounts that were added to your account under your Agreement with O2.

We then reduce the amount of your early termination charges by 4% for early receipt of payment to get the final balance.

Examples of early termination charges

Example 1:

You’re on a 12 month contract paying £21 per month in rental charges (excluding VAT at 20%) terminating at six months. The early termination fee would be calculated as follows:

6 x £21, which gives an early termination charge of £126.
 
Less 4% (£126 x 4% = £5.04) making the final early termination charge £120.96
 
Example 2:

You’re on a 12 month contract paying £20 per month and terminating after 9 months. This is made up of a £26 Rental Charge and a £6 monthly recurring discount (excluding VAT at 20%). The early termination charge would be calculated as follows:

3 x £20, which gives an early termination charge of £60.

Less 4% (£60 x 4% = £2.40) making the final early termination charge £57.60

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My O2 Business

My O2 Business

Manage your account and check your bill.

My O2 Business

My O2 Business

Manage your account and check your bill.