Leaving O2

We’re sorry you’re thinking of leaving, please give us a call to discuss your options and check if you are due for an upgrade or if you are eligible for one of our special deals. 

If you are a business customer, get in touch with your usual O2 Business contact or call O2 Business on 0800 028 0202, or O2 Corporate Customer Service on 0800 977 7337. All information on how to switch can be found here.

Cancelling your O2 Business Agreement

If you choose to cancel before the expiry of your Minimum Period, we'll need 30 days' notice, and you may have to pay any outstanding charges, and the Termination Fee.  Your Agreement with us will end on the day after the 30-day notice period expires.

You can change your mind at any time during the 30 days, just call us on the numbers above and we can discuss your options.

If you have an active Direct Debit, we’ll take the money from your account as normal, if you've cancel your Direct Debit before your final payment you’ll need to call us to settle your bill.

If you are a Business Essentials customer you can pay off your Device Plan at any point within your Contract and keep or change your Airtime Plan (texts, minutes and data) until you're ready to start a new contract with a new device.  

Your final bill

Your final bill will be sent to you as a paper copy and will be available in My O2 Business for you to view online.  It will include your Termination Fee and any out of bundle charges you have incurred before the date of disconnection. 

How we calculate Termination Fees  

We calculate your Termination Fees, by adding together all Rental Charges (excluding any usage related charges) for the remainder of your Minimum Period, taking into account any regular   recurring   discounts that were added to your account under your Agreement with O2.

We then reduce the amount of your early Termination Fees by 4% to take into account the early conclusion of your Agreement with us, to get the final balance. VAT is then charged at the prevailing rate. 

Examples of early termination charges

Example 1:

You’re on a 12-month contract paying £21 per month in Rental Charges (excl. VAT) terminating after 6 months. The Termination Fee would be calculated as follows:
 
6 x £21, which giving a Termination Fee of £126. 
Less 4% (£126 x 4% = £5.04), making the Termination Fee £120.96 (excl. VAT).

Example 2:

You’re on a 12-month contract paying £20 per month and terminating after 9 months.  This is made up of a £26 Rental Charge and a £6 monthly recurring discount (excl. VAT). The Termination Fee would be calculated as follows:

3 x £20, which giving a Termination Fee of £60.
Less 4% (£60 x 4% = £2.40), making the Termination Fee £57.60 (excl. VAT).

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