About My O2 Business

My O2 Business is the place where you can view and manage all your account and billing details. Whether you’re an administrator or an end user, My O2 Business puts you in control.

In the My Account section you can request changes to your account, swap sims and more. Or you can use Bill Analyser, a powerful analysis and reporting tool that allows you to view all your bills, track your spending since your last bill, schedule bills and detailed reports, and much more.

How do I register or sign in to My O2 Business?

O2 Business customers
Not yet registered on My O2 Business? Speak to your usual O2 business contact to get started.

New and recently registered customers
We’ll send you an email which you’ll need to complete your registration and get signed in. Just click on the link in the email and we’ll send a code to your phone – you’ll be able to create your password, secret question and answer, for signing in to My O2 Business. Then you’re ready to go.

The' Welcome to My O2 Business' email hasn’t arrived?

If the email hasn’t arrived within a few hours, check your spam folder.

The ‘Welcome to My O2 Business’ email has arrived, but I’m having trouble

It’s been more than 24 hours

That means your link has expired. But don’t worry, you can request a new validation e-mail.

It hasn’t been more than 24 hours

It’s possible that your company’s firewall is set to perform security checks against all inbound emails, which imitates clicking the link. So the link becomes expired, before the actual user gets to click it. 

To avoid this, ‘O2 Mail’ needs to be whitelisted in the company’s firewall settings. And the email scanning settings may need to be amended to disable the check on emails from ‘O2 Mail’.

You can then request a new email from the My O2 Business login page. 

If that still doesn’t work, get in touch with your usual O2 Business contact for help.

The information I'm expecting isn't there, why not?

In Bill analyser, you may be looking at the wrong level in your account structure. Go to the Bill Analyser homepage and check that you’ve selected the correct level. 

In My Account, depending on how your account has been set up on our system, you may need a special licence to be able to view the whole group. If you can’t see all your subscriptions, get in touch with your usual O2 Business contact who can arrange the licence for you. 

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