Billing

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Spend Caps

You can now choose to apply a Spend Cap on end users’ monthly tariff to control spend on out-of-bundle charges.

Any chargeable usage outside of end user monthly allowance or outside of any Bolt On allowance will count towards end user Spend Cap.

We’ll email the bill payer and text the end user when our systems detect that the end user have used 50% of their Spend Cap, and again if they use 100%. If the Spend Cap is set at £0 or once it reach 100%, any further chargeable out-of-bundle usage may not be possible. This means that if the end user use their monthly allowance and any Bolt On allowance, any additional chargeable usage will be barred.

Want to know more? Check out our frequently-asked questions below.

Which Business tariffs are Spend Cap enabled?

Spend caps are available to new and re-signing customers on all our tariffs offered online and in O2 retail stores.

What Business tariffs are not compatible with Spend Caps?

Spend Caps are not available on Best for Business PAYU, Mobex, tariffs with shared minutes or shared data, any tariffs that are no longer on sale and all bespoke tariffs. 

My business uses a Private APN for data use or a Mobile Device Management solution, are these compatible with Spend Caps?

Spend Caps are not compatible with Private APNs or Mobile Device Management solutions.

What are my options?

•    No Spend Cap; and
•    A Spend Cap set at £0, £5, £10, £15, £20, £30, £50, £75, £100 and £200.

What counts towards my Spend Cap?

Any chargeable usage outside of your monthly allowance or outside of any Bolt On allowance such as: 

•    Additional calls, texts and data usage when your standard monthly allowance or Bolt On allowance has run out.
•    Calling and texting non-geographical or premium rate numbers aside from those premium rate numbers relating to charities which sit outside your Spend Cap, as set out below.
•    Calling and texting any international number from the UK (unless international calling is included in your monthly allowance).
•    Calling and texting any number outside of our Europe Zone when you’re in our Europe Zone (excluding the UK).
•    Calling, texting and using data when you’re in a country which is outside of our Europe Zone. 
•    Calling directory enquiry services. 
•    The charge you pay to O2 for accessing any third party services. 

What doesn’t count towards my Spend Cap?

•    Recurring charges towards your Airtime Plan, Device Plan, and insurance. 
•    The price for purchasing a Bolt On which you opt-in to. E.g. Rest Of World Pass.
•    Any charity donations made from your phone.  
•    Any charges relating to the management of your account which includes, but is not limited to, paper bills, itemised paper bills and late payment fees.
•    All premium rate messages sent and received such as competitions / 3rd party services will contribute towards your available Spend Cap.

When will my Spend Cap be active?

Your Spend Cap will be activated once you receive a confirmation message from us – this will be within 48 hours from when we activated your sim or re-signed.  We will text you, and where we have your email address, email you, to let you know your Spend Cap has been activated. Until that point you’ll be charged for any out of bundle usage.
 

What happens if I reach my Spend Cap?

Any further chargeable out-of-bundle usage will not be possible. If you use up your monthly allowance and any Bolt On allowance you may have, additional calls, texts and data usage will be barred. You’ll always be able to make calls to O2 customer service and calls to emergency services from your O2 mobile.  

What can I do if I reach my Spend Cap but want to make additional chargeable usage?

•    If you would like to make any changes to your Spend Cap, the bill payer or you can (if you are authorised by the bill payer in writing to do so): 
•    increase your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat on o2.co.uk. 
•    choose to remove your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat on o2.co.uk. 
•    buy a one-off or recurring Bolt On if you need extra minutes, texts or data 
•    buy our Rest Of World Pass and use it to roam in destinations outside our Europe Zone.  For more information, click here

What does it mean if I choose a £0 Spend Cap?

If you use up your monthly allowance and any Bolt On allowance, any additional chargeable usage will be barred.  

How often can I add, remove or increase my Spend Cap?

Once a day, you can add, remove, increase, your Spend Cap at any point by calling customer service (8002 for free from your O2 mobile) or through our webchat on o2.co.uk. This can take up to 24 hours to take effect. 
 

How often can I reduce my Spend Cap?

You can reduce your Spend Cap once a month by calling customer service (8002 for free from your O2 mobile) or through our webchat on o2.co.uk. Your new Spend Cap will take effect on your next bill cycle date. 
 

What can I do if I receive a text saying I’m barred because I’ve reached my Spend Cap limit?

•    You can increase your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat on o2.co.uk. 
•    You can choose to remove your Spend Cap by calling customer service (8002 for free from your O2 mobile) or through our webchat on o2.co.uk. 
•    You can buy a one-off or recurring Bolt On if you need to extra minutes, texts or data.
•    You can buy a Rest Of World Pass Bolt On to roam in destinations outside our Europe Zone. 
 

I’m travelling outside of O2’s Europe Zone. I have a Spend Cap but haven’t opted into a Rest Of World Pass. Will I still be able to make calls, send texts and use data?

You’ll be able to make and receive calls and texts and use data. Charges will all count towards your Spend Cap.  And this will mean that your Spend Cap will be used up quicker.

You can buy a Rest Of World Bolt On if you’re heading to a destination outside our Europe Zone. For £7.50 you‘ll get up to 500MB, 200 minutes and 200 texts, for 24 hours.

Find out more, click here

I’m travelling outside of O2’s Europe Zone and don’t have a Spend Cap, am I protected?

If you’re travelling outside of our Europe Zone and don’t have a Spend Cap you’ll automatically benefit from a Rest Of World Pass. For £7.50 you’ll get up to 500MB, 200 minutes and 200 texts, for 24 hours. You’ll be capped at one pass per 24 hours.

You can change your capping option to:

•    Two passes per 24 hours; or
•    Uncapped passes.

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