What's new in My O2 business
Help & support
What's new in My O2 Business | Billing Help & Support | O2 Business
What's new in My O2 Business
We’ve been listening to your feedback and are excited to bring you the latest enhancements to My O2 Business. Designed to make managing your services simpler, faster, and more efficient.
What’s New?
Enhanced Service Management
- SIM Swaps: Instantly complete SIM swaps for individual users or in bulk.
- Multi-Selection Requests: Save time with the new ‘Add Another’ feature, allowing you to manage multiple service changes in one submission. Review, edit, or remove requests before finalising.
- Bulk Changes: Easily manage large updates—download a service template, make your changes offline, and upload your updates in one step.
- Activate Subscriptions: Take control by activating pending subscriptions when you’re ready.
How do I set up a service request?
Previously in My O2 Business
Streamlined Service Requests
- Simplify tasks like Bulk Bars, Cost Centre updates, and User Detail changes for faster, smoother management.
Enhanced Alerts
- Shared Bundle Alerts: Set thresholds for shared data bundles to prevent unexpected charges.
- Customised Usage Alerts: Create tailored alerts for UK, EU, or Rest of World data usage.
- Spend Alerts: Manage out-of-bundle costs with spend thresholds for individual subscribers.
- Notifications: Receive alerts directly in the portal and via email for added convenience.
How do I create an alert?
How do I edit or delete an alert?
Pop back to this page again to discover more exciting improvements with My O2 Business.