What's new in My O2 Business

We listened carefully to your My O2 Business feedback , and we’re pleased to  bring you a variety of improvements. 

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What’s improved?

What's New in My O2 Business: A Streamlined Experience with Enhanced Alerts
We continually evolve based on your valuable feedback. Our recent updates have refined the online experience to be more intuitive and efficient.

New Alert features now available: 

  • Shared Bundle Alerts: Stay proactive by setting multiple pre-warning data alerts at specific usage thresholds, enabling efficient data management and preventing bill shock.
  • Customizable Usage Alerts: Personalise alerts for UK/EU or RoW data, offering tailored oversight suited to individual or company needs.
  • Spend Alerts: Set Spend thresholds for 1 or more of your subscribers, putting you in control of out of bundle charges.
  • Notifications: Alerts will be displayed in the Portal, and sent via email to the Admin user, or any other designated email of choice.

How do I create an Alert?

How do I edit or delete an Alert?

In previous releases:

Improved Allowances: We've refined how rolled-over allowances are displayed, ensuring relevance and clarity across various levels - Subscription, Account, Corporate, and Group. We've also reclassified allowances into more meaningful categories, like separating RoW and Domestic bundles.

Unbilled Spend Summary Report

•    If a subscriber is disconnected and has received their final invoice, they won’t be displayed in the report
•    If a subscriber is disconnected and is yet to receive their final invoice, they will be displayed in the report
•    All non-disconnected subscribers should still appear on the report as before

Billing Summary Report

•    Large reports are now available in csv format
•    The order of the billing summary section has changed so that voice appears first 

Multiple Reports

The number of reporting can be changed from KB to MB, up to decimal places. This change impacts:
•    Billing Summary Report
•    Calls by type
•    Cost breakdown by subscription type
•    Data usage
•    Flex Plan Billing Summary
•    Itemised calls
•    Top dialled by frequency
•    Top dialled by value
•    Usage summary by number

Pop back to this page again to discover more exciting improvements with My O2 Business. 

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