Pay Monthly Tariff terms and conditions
Pay Monthly Tariff Terms (if you are on a Pay Monthly tariff from 24 March 2020).
These are the Pay Monthly Tariff Terms (“Tariff Terms”), which explain how your tariff works, including charges and allowances for voice calls, text messages and/or data, including data-only tariffs (also known as 'Mobile Broadband') and how you can manage your tariff. These terms apply to all consumer Pay Monthly tariffs whether you're using them on a mobile phone, a tablet or other Pay Monthly device, and form part of your Pay Monthly Mobile Agreement (your “Services Agreement”). These terms are split into the following sections:
(a) The prices in these Tariff Terms are correct at the time they are posted online on o2.co.uk, but are subject to change. There are specific terms about our charges in paragraph 5 of your Services Agreement. If you have a tariff which allows access to the 4G or 5G network, additional 4G terms and additional 5G terms may apply. If you have a tariff which is part of a Sharer Plan or on an offer tariff, additional terms will apply.
(b) These are our Tariff Terms for Pay Monthly consumer customers applicable from 1 August 2019. They'll apply to you if are on Pay Monthly on or after 1 August 2019. We reserve the right to amend these Tariff Terms from time to time, please check o2.co.uk/terms for our most up-to date terms.
(c) Our Pay Monthly tariffs are subject to status, a credit-check, payment by direct debit and the terms of your Services Agreement with a Minimum Period (usually of either 30-days, 12, 18 or 24 months).
(d) All prices shown include VAT, unless otherwise stated. Prices are correct at the time of publication but are subject to change. Please check the website regularly for details.
1.2 Price changes
(a) Each year your Monthly Subscription Charges will be subject to an annual adjustment by the RPI Rate, (which could be an increase or a decrease) and be announced in the February preceding the RPI Change, and the adjusted amount will appear on your April bill.
Example: If monthly subscription charges are £21 a month when you sign up, then: (RPI rates illustrative only)
If RPI announced is 3.0%, you would see your monthly airtime subscription charge increase to £21.63 a month on your first April bill (i.e. £21 x 1.030 = £21.63; and
If the following year’s RPI was announced as 2.7%, you would see your monthly subscription charge increase to £22.21 a month (i.e. £21.63 x 1.027 = £22.21401.
(b) Your Out-of-Bundle prices may also change and we reserve the right to increase Charges at any time by any amount. We'll post details of Charges on our Website and, for those Charges that we provide with a recurring subscription, we'll let you know at least 30 days before the Charges are due to go up.
(c) If you do not accept the new Charges you may be able to stop using the services or terminate your Agreement by giving us notice within 30 days of being informed of the new Charges. If you don't give us notice you accept the new Charges and the Agreement will continue with the new Charges. Full details of how and when to give notice and the circumstances under which you can terminate your Agreement are in Sections 5 and 8 of your Services Agreement.
1.3 Using your airtime
(a) You need network coverage to be able to use our services. 4G and 5G is only available in selected areas. Predicted network coverage can be found here
(b) You may not use your Service(s) for any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling, paging services, onward calling services or numbers that pay a revenue share.
(c) Your tariff usage is subject to our Fair Usage policy, available here: https://www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy
1.4 Managing your account
(a) Many O2 Products and Services require registration and/or verification by text message, so devices that cannot send or receive text messages may not be able to register or use those services. Please check the relevant scheme terms or device specifications for more information.
(b)All Pay Monthly customers are required to register their details, included a valid current email address and any other information that we reasonably request from you to maintain your account and you must ensure that this information is valid, up-to-date and accurate.
(d) You must tell us immediately if you become aware of any improper disclosure of your security information or unauthorised use of the services through your account.
(e) Sometimes we receive the details of Charges from another network late. Any late Charges which relate to a previous billing month will be highlighted on your bill.
1.5 Managing your standard or flexible tariff
(a) If you change tariffs, unless we tell you otherwise, the new tariff will start at the start of your next billing cycle.
(b) If your tariff includes an inclusive bundle of minutes, messages and/or data (an “Allowance”) it won't be carried forward from one month to the next. If you change tariffs for any reason, e.g. when upgrading or moving to a promotional offer, any unused Allowance provided as part of your previous tariff will not be transferred and will be lost.
(c) Standard tariffs: Subject to paragraph 1.5 (f) of these Tariff Terms, You can request a transfer to a new monthly airtime tariff with a new Monthly Subscription Charge by logging into My O2, calling customer services or in an O2 shop.
If you’re on a standard tariff, during your Minimum Period you can only transfer to an airtime tariff with the same or higher Monthly Subscription Charge than the one you signed up with. If you want to move to an airtime tariff with a lower Monthly Subscription Charge you will need to cancel your Services Agreement for which a fee may apply (see Paragraph 8 of your Services Agreement), and take out a new Agreement.
If you are a direct customer of O2, outside of your Minimum Period and are on a standard tariff we may, upon notice, transfer you to an equivalent airtime-only tariff.
(d) Flexible tariffs: Subject to paragraph 1.5 (f) if you signed up to a flexible tariff you can change to a higher or lower Pay Monthly airtime tariff and respective Monthly Subscription Charges during your Minimum Period, subject to the following conditions:
- you can only move up or down to selected O2 Refresh tariffs that were available on the device you purchased when you started your Minimum Period. The tariffs you can transfer to will be published on your My O2 account when you are eligible to transfer. If you share your flexible tariff data only sharer-compatible tariffs will be published in My O2, but you can still move to tariffs within your tariff family that are not sharer-compatible using customer services;
- you can only change tariffs once in each monthly billing period, starting from your first bill date. Changes will only be effective from your next billing date;
- if you cancel your Services Agreement and a fee is chargeable then, for the purposes of Paragraph 8.3 of your Services Agreement, your fee will be calculated based on your chosen tariff at the time you notify us of termination. The annual RPI adjustment will be made to the Monthly Subscription Charges for the tariff due on your April bill.
(e) If you take a Services Agreement with a Minimum Period of 30 days you can give us notice that you want to end your contract or change your airtime tariff at any time, and this will be effective no more than 30 days after we receive your notice. You'll have to pay your normal monthly charge for your tariff until the end of your 30-day notice period.
(f) If you are in breach of your terms of service, you do not have good payment history with us, your mobile phone account is terminated or barred either by you or by us, or if you are in arrears in respect of any O2 bill, we reserve the right to reject your tariff transfer request.
(g) Some Pay Monthly airtime tariffs have additional terms or are eligible for selected promotions or benefits. IF YOU CHANGE TARIFFS FOR ANY REASON YOU MAY LOSE ASSOCIATED PROMOTIONAL BENEFITS. Please check our website for current terms before you change because once you’ve changed tariffs you may not be able to move back or regain those benefits.
(h) On some promotional tariffs, 'unlimited' Allowances or promotional benefits will only be available for a limited time or up to the end of your Minimum Period. Please check the respective offer terms.
1.6 Managing your upgrades
(a) If you are an O2 Refresh customer you can upgrade your device once your Device Plan is paid off (after 24 months or earlier if you choose to pay it off at any time before the end of the 24 month term). If you settle your Device Plan before the end of the 24 month term, we will waive the remaining whole months of the linked Airtime Plan that you haven't used, in accordance with clauses 1.7(b) (ii) or (c), below.
(b) If you are a Pay Monthly customer other than an O2 Refresh customer, unless we tell you otherwise, if you joined us or upgraded on a Pay Monthly tariff with a device, you may be able to upgrade your device earlier than the end of your existing minimum term contract, provided you upgrade to the same or higher priced tariff (minutes / texts and not including the cost of data) that you joined us on. If you want an upgrade, you'll have to sign up to a new minimum term contract which will be subject to our most up-to-date terms and conditions.
(c) Your eligibility to have an early upgrade is at our discretion for a limited time only and may depend on what tariff you're on. If you upgrade early, you'll lose any discounts or special offers applied to your Pay Monthly tariff.
(d) You may not be able to upgrade early if you are on a simplicity contract.
(e) We can change the rules on early upgrades at any time and at our sole discretion. Changes will be posted here on our website or communicated to you by Customer Services.
(f) If you are in breach of your terms of service, you do not have good payment history with us, your mobile phone account is terminated or barred either by you or by us, or if you are in arrears in respect of any O2 bill, we reserve the right to automatically terminate or reject your early upgrade. On the date of termination, all benefits and privileges you have will immediately cease.
(g) You can't transfer, sell or buy your early upgrade, it's personal to you. There are no cash or credit alternatives to an early upgrade.
(h) All upgrade terms, early or otherwise, are subject to any fraud prevention measures or policies in place at the time the upgrade is requested.
(i) Unless we tell you otherwise or you are an O2 Refresh customer, you can only upgrade your device at the end of your existing Minimum Period. If you are an O2 Refresh customer, you can upgrade your device at any time after your Device Plan is paid off subject again to Clause 1.7 (d) and (e), below.
1.7 Upgrading on O2 Refresh Tariffs
(a) If you're an O2 Refresh customer you will get a Pay Monthly tariff that combines a 24-month Airtime Plan on a Pay Monthly Mobile Agreement and one or more Device Plans that allow you to pay for your equipment either upfront (the Cash Price) or by paying monthly instalments on a Consumer Credit Agreement. O2 Refresh is a tariff which is only sold in conjunction with equipment. Selected combinations of Device Plans and Airtime Plans with selected devices/bundles will include an up-front payment.
(b) If you've paid off your O2 Refresh Device Plan(s) (after 24 months or earlier if you choose to pay off early before the end of the 24 month term), you can either:
- Decide to continue with your original Airtime Plan. In these circumstances, the combined Pay Monthly tariff will automatically reduce to reflect just the Airtime Plan tariff, until it is terminated on 30 days' notice in accordance with our Pay Monthly Mobile Agreement; or
- Take a new O2 Refresh deal. If you're paying off a Device Plan early we waive the remaining months of your linked Airtime Plan that you haven't used, allowing you to upgrade; or
- Terminate your Airtime Plan and Pay Monthly Mobile Agreement. We'll waive the remaining months of your linked Airtime Plan that you haven't used (as required by the Consumer Credit Act 1974), entitling you to terminate so that in these circumstances, your Airtime Plan will be treated as not having any remaining Minimum Period for the purposes of paragraph 8.3 of the Pay Monthly Mobile Agreement.
(c) If you've bought the device outright on O2 Refresh by paying the full Cash Price upfront, you will have an Airtime Plan with a 24 month Minimum Period which can be terminated in accordance with our Pay Monthly Mobile Agreement, unless you're upgrading to a new O2 Refresh deal. In that case, we'll waive the remaining months of your linked Airtime Plan that you haven't used to allow you to upgrade. For the avoidance of doubt, Charges (including for Additional Services) not included in your monthly Airtime Plan, or Charges arising prior to upgrade will not be waived and will be billed as normal. Unless otherwise provided for, you will not be entitled to a refund of Charges already paid when upgrading or changing tariffs.
(d) O2 Refresh and all Pay Monthly tariffs are subject to status, credit check, and payment by Direct Debit. Applicants must be over 18. Tariffs and equipment are subject to availability.
(e) Your ability to upgrade or take out additional O2 Refresh Agreements under 1.7(b) (ii) or (c) above is subject to any reasonable fraud or anti-money laundering prevention policies we have in place at the time the upgrade or additional agreement/s are requested.
(f) Credit for O2 Refresh is provided by Telefónica UK Limited trading as 'O2', 260 Bath Road, Slough, Berks, SL1 4DX. In relation to consumer credit, Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822).
1.8. Pay Monthly Bolt On Tariffs
(a) Bolt Ons taken separately from your inclusive tariff package are subject to availability. We reserve the right to withdraw or amend Bolt Ons and/or the terms on which they are offered to you at any time. They are Additional Services (as defined in your Pay Monthly Mobile Agreement).
(b) Unless otherwise stated, you have to give us 30 days' notice if you want to cancel your Bolt On or Bolt Ons by calling Customer Services. Please check the terms and conditions of the Bolt On service you have taken for more information.
(c) The Data Bolt On for Smartphones or Tablets will allow you use of our data network via your device (internet capable devices only). The relevant Bolt On includes a specified monthly data allowance.
(d) Any Bolt On inclusive allowances will be taken before your standard Pay Monthly tariff inclusive minutes, messages and/or data.
(e) If the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, once your Bolt On is activated and therefore the service has started, you agree that you will not be able to cancel under the cooling-off period in the Regulations. Your statutory rights are unaffected.
1.9 Standard and flexible Sharer Tariffs
(a) If you’re on a tariff that allows you to share data (a “Primary Sharer Tariff”) you (a “Primary”) can create a group of up to 10 eligible tariffs (a “Group”) with whom you can share the Europe Zone data allowance from the Primary Sharer Tariff. Promotional data and data that is assigned for use outside of our Europe Zone is excluded and cannot be shared, unless we say so in writing.
A Group is composed of one Primary Sharer Tariff and between 1 and 9 eligible tariffs with no independent data allowance (“Secondary Sharer Tariffs”), all joined under the Primary’s O2 account.
The Primary is the only person who can add or remove owners of the Secondary Sharer Tariffs (“Secondary/ies”) to/from the Group.
- If you signed up to a Primary Sharer Tariff prior to or on 21 March 2018 you are eligible to be the Primary of a "Standard Sharer Group". Only Secondary Sharer Tariffs purchased on or prior to 22 March 2018 are eligible to join a Standard Sharer Group and are excluded from joining Flexible Sharer Groups.
- If you signed up to a Primary Sharer Tariff on or after the 22 March 2018, you are eligible to be the Primary of a “Flexible Sharer Group”. Only Secondary Sharer Tariffs purchased on or after 23 March 2018 are eligible to join a Flexible Sharer Group and are excluded from joining a Standard Sharer Group.
- Primary Sharer Tariffs are O2 Refresh tariffs with at least 1GB or more data allowance.
- Secondary Sharer Tariffs are voice and /or text only tariffs that are only available in O2 stores, when bought with a Primary Sharer Tariff, or on My O2. Secondary Sharer Tariffs cannot be purchased independently.
(c) How to participate
To participate as a Primary you must:
- be on, and remain on, a Primary Sharer Tariff;
- have an O2 Account, under which all the Secondary Sharer Tariffs must be joined; and
- accept responsibility for the charges and all costs arising from each Secondary Sharer Tariff in the Group;
- not be in arrears in the Primary O2 Account;
- not be in an existing Group. Both Primarys and Secondarys can only be part of one Group at any one time.
(d) Managing a Sharer Group
- Only the Primary can add or remove Secondary Sharer Tariffs to and from a Group. The Group can only be set up and managed using the Primary’s My O2 service, and Secondarys cannot remove themselves.
- The Primary will be notified of, and be able to make changes to, the Primary Sharer tariff, by SMS. The Primary will be responsible for any changes to the Group and all Secondarys will be bound by such changes.
- Changes to the Primary Sharer Tariffs, Secondary Sharer Tariffs or Groups can only be changed in accordance with the following rules:
- For Standard Sharer Groups – The Primary can change their monthly data allowance by transferring to another Primary Sharer Tariff with a higher data allowance, through MyO2 or by calling customer services. The increased data allowance will be available for use by the Group immediately and the increased Primary Sharer Tariff charges will be pro-rated over the relevant month. In a Standard Sharer Group, the Primary can revert from a Primary Sharer Tariff with a higher data allowance to one with the original data allowance, but they cannot transfer to Primary Sharer Tariff with a data allowance that is lower than their original data allowance or to tariff that is ineligible for sharing.
- For Flexible Sharer Groups - The Primary can change their monthly data allowance by transferring to another Primary Sharer Tariff from the selected family of tariffs available at the point of purchase, in accordance with the terms and conditions of using flexible tariffs. For Flexible Sharer Groups the Primary can only change the Primary Sharer Tariff once during each monthly billing cycle and any changes to the Primary’s tariff will not take effect until the next billing cycle.
- Primaries of both Standard and Flexible Sharer Groups can purchase snacking data bolt ons. These will be immediately available to use by all Secondarys within a Shared Group up until the day before the Primary's bill date, after which the bolt on will drop off. Primaries can purchase any number of group snacking bolt ons in each billing cycle but only two can be active in a Sharer Group at any one time. Secondarys cannot purchase snacking data bolt ons, for the Group or their personal use, even if original Sharer Group data allowance has been used up.
- The Primary Sharer Tariff and all Secondary Sharer Tariffs and Secondary users will be bound by any changes made by the Primary.
- Other than as set out above, data in a Sharer Group will normally be used on a "first come, first served" basis with no priority given to the Primary or any particular Secondary user. Texts will be sent to all Secondary users of the Group when 80% of the shared data has been used and then again when 100% has been used.
- Usage of data within a Sharer Group will be managed in accordance with O2's network management and fair usage policies so that if particular usage patterns are affecting other users or harming the Network, usage may be reasonably managed, even while within the Shared allowance. If the Primary is on a tariff which includes a data allowance of more than 5GB (such as the 10GB tariff), each Secondary user or device may have data usage beyond 2GB in any month managed or capped.
- Out of bundle charges will be applied respectively to each of the Primary and Secondary mobile phone numbers or SIMs, but Primaries are responsible for all bills arising from usage in their Group, if not already paid by the Secondary.
- Each Secondary’s usage information will be made available to the Primary through their My O2 account, with usage of the Sharer Group's data usage being broken down by mobile phone number (“MPN”). Primary and Secondary users may receive notifications about other users within the Group, including by email and text.
- Late Payments: Secondary users and devices will be affected if the Primary is late paying.
- If the Primary account goes into arrears then all Sharer Group users will be treated as if they are also in arrears with our standard debt management treatment plan.
- In circumstances where the Primary and a Secondary user may have different billing accounts, a Secondary user will not be able to share data but may continue to make voice calls and send texts from their own independent tariff allowance.
- If the Primary and Secondary are on different billing accounts and the Secondary user’s account goes into arrears then it will incur the standard debt management treatment plan, without affecting the Primary account
(e) Dissolving a Sharer Group
- If the Primary's tariff, SIM or account is terminated for any reason, (including but not limited to reasons of non-payment, or Change-of-Mind), or their tariff changes to one that is not an eligible Sharer Tariff the Sharer Group will be dissolved and Secondary devices and users will no longer be able to share data. If Secondary Sharer Tariffs are not transferred to a valid non-sharer tariff in accordance with these terms, then their respective Sharer Tariffs and accounts may also be disconnected.
- Before a Sharer Group is dissolved Secondary users can retain the Group by appointing a new Primary immediately and transferring the Group’s Secondary Sharer Tariffs to the new Primary’s account within 7 days.
- A new Primary can be appointed by a Secondary user upgrading to a Primary Sharer Tariff, or by inviting a customer with a Primary Sharer Tariff to join the Group. No data will be available to Secondary users or devices in the Group until a new Primary has been appointed.
- When a Group is dissolved, or when a Secondary is removed from a Group, Secondary Sharer Tariffs will, after 7 days, be automatically transferred to the closest equivalent non-Sharer tariff and will have to obliged to pay the standard retail tariff price for that tariff, unless they join a new Group or appoint a new Primary to their existing Group.
- We will send notifications to all Secondarys and the Primary connected with a Group in the event that that a Member has not been added or if a Primary is no longer is part of the Group.
- Both Primary and Secondary users are subject to the Pay Monthly Mobile Agreement attached to their respective tariffs and any respective relevant Minimum Period. If Members are added to the Group after the original Leader, not all Minimum Periods will end at the same time. Groups can be dissolved during or after a Leader's Minimum Period but the Minimum Period applicable to the Member's tariff will continue to apply. If there are remaining months in its Minimum Period when a Group is dissolved, then Members of a Standard Sharer Group will be migrated to a standard non-discounted tariff, with the increased monthly charge and its own the monthly data allowance or moved to another Group which has a Leader.
(f) Other than as set out in paragraph (b) above, data in a Sharer Plan will normally be used on a "first come, first served" basis with no priority given to the Leader connection or any Member connection. Texts will be sent to the Group when 80% of the Sharer Plan's data has been used and then again when 100% has been used. A Member connection's usage and information will be made available to the Group Leader through My O2 with usage of the Sharer Plan's data usage being broken down per Member connection. Leader and Member connections may receive notifications about other connections within the Group, including via email and text.
(g) Out of bundle charges apply to each of the Leader connection and Member connection's individual tariffs. Leader and Member connections will each have individual data usage outside our Europe Zone.
(h) If the Leader's connection is terminated for non-payment, during the Change-Your-Mind period or otherwise, or their tariff changes to one that is not eligible to be a Sharer Plan for a Group it will affect the rest of the Group. Member connections will not be able to use the Sharer Plan and/or may also be disconnected. If there is no longer a Leader connection eligible to be used as a Sharer Plan then either one of the Member connections within the Group must immediately be nominated to be the new Leader Plan and tariff transferred or a new Leader Plan must be added to the Group. No data allowance will be available to the other plans in the Group until there is a nominated Leader connection. If either no Member within the Group is immediately nominated as the Leader tariff or a new Leader is not added to the Group then within 7 days each Member tariff in the Group will be migrated back to the equivalent standard non-discounted tariff, with the increased monthly charge and its own the monthly data allowance. We will send a notification to that member in the event that we've had to either tariff transfer them or they have been moved them to an existing sharing group.
(i) Each Leader or Member in the Group is subject to the Pay Monthly Mobile Agreement and any relevant Minimum Period. If Members are connected after the original Leader connection, not all Minimum Periods will end at the same time. Groups can be dissolved during or after a Leader's Minimum Period but the Minimum Period applicable to the Member's tariff will continue to apply. If there are remaining months in its Minimum Period when a Group is dissolved, the Member will be migrated to a standard non-discounted tariff, with the increased monthly charge and its own the monthly data allowance or moved to another Group which has a Leader connection.
(j) You can't change Leader connections, Member connections or Sharer Plans within the Minimum Period other than as follows:
- Leader Plan can increase its monthly data allowance through MyO2 or by calling customer services. The increased data allowance will be available for use by the Group immediately and the increased Plan charges will be pro-rated over the relevant month;
- Leader Plan can revert from higher data allowance to original data allowance but cannot tariff transfer to a lower data allowance even if that plan would be eligible.
- Only the Leader can purchase snacking data bolt ons. These will be immediately available to use by all connections within that Shared Group up until the day before the Lead connection's bill date, after which the bolt on will drop off. Leader can purchase any number of group snacking bolt ons in a bill cycle but only two can be active on a Sharer Plan at any one time. Members cannot purchase snacking data bolt ons even if original Sharer Plan data allowance has been used up.
- Leader connection and all Member connections will be bound by such changes.
(k) Member connections will be affected if the Leader connection is late paying. If the Leader and Member connections are within the same billing account and this account goes into arrears then all Sharer Plan connections will go into our arrears process. If the Leader connection and a Member connection sit within different billing accounts and the Leader account goes into our arrears process then the Member will not be able to share data but will continue to be able to make voice calls and send texts on its tariff. If the Leader and Member are within different billing accounts and the member's account goes into arrears then it will incur the standard debt management treatment plan. The leader will not be impacted and will continue to be able to make voice calls, send text and use data services according to their tariff allowances.
1.10 Spend Caps
(a) If you are a new or upgrading customer on or after 1 October 2018 you can choose to apply a Spend Cap with your monthly tariff to help control your spend on out of bundle charges. Any chargeable usage outside of your monthly allowance or outside of any Bolt On allowance will count towards your Spend Cap. To see exactly what is covered by your Spend Cap please see 1.10(c) below. Once you use up your Spend Cap any additional chargeable usage will be barred.
(b) You can chose from a range of monthly Spend Cap amounts set out on o2.co.uk/help/spendcap.
(c) The Spend Cap includes any chargeable usage outside of your monthly allowance or outside of any Bolt On allowance such as:
- additional calls, texts and data usage when your standard bundle or Bolt On allowance has run out;
- calling and texting non-geographical or premium rate numbers aside from those premium rate numbers relating to charities which sit outside your Spend Cap, as set out below;
- calling and texting any international number from the UK;
- calling and texting any number outside of our Europe Zone when you are in our Europe Zone (excluding the UK);
- calling, texting and using data when you are in a country which is outside of our Europe Zone;
- calling directory enquiry services; and
- the charge you pay to O2 for accessing any third party services.
The following Charges do not count towards your Spend Cap:
- recurring elements of bills such as your Airtime Plan, Device Plan, and insurance;
- the price for purchasing a Bolt On which you opt-in to;
- any charity donations made from your phone;
- Charge to Mobile such as buying digital contents and apps from your phone;
- any charges relating to the management of your account which includes but is not limited to paper bills, itemised paper bills and late payment fees; and
- any charges for third party services (our access fees for these services are however covered in your Spend Cap as set out above).
(d) For further details relating to Spend Caps please see o2.co.uk/help/spendcap.
2.1 Subject to these Tariff Terms, inclusive minutes on Pay Monthly tariffs can be used for calls made in our Europe Zone from your SIM card to:
- landlines in our Europe Zone; and
- numbers allocated to mobile network operators that provide mobile services with substantial national coverage in our Europe Zone, provided that we may exclude from your inclusive minutes allowance calls made to any number ranges which we reasonably believe are being used for call forwarding services, concurrent calling, paging services, onward calling services or numbers that pay a revenue share. Calls to some telephone helplines are also free of charge and don't use up minutes from your inclusive allowance. A full list of these numbers can be found here.
2.2 Inclusive minutes can't be used for calls made to numbers and number types that are listed on our website, along with their respective standard and minimum call charges, see our Special number page. Please check the page regularly. As new number ranges may be added to this page and we will update it from time to time.
2.3 Number types listed on this page and which do not form part of your inclusive minutes include, but are not limited to:
- non-geographic numbers (starting 08, 05);
- non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 01 and 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man);
- premium rate and directory enquiries services where special charges apply. For more information on premium-rate and special number, you can read our Code of Practice or see our special numbers or extras and premium rates pages.
2.4 Once you've used all your inclusive allowances in any month, calls made in our Europe Zone to numbers of the type that make up your inclusive allowance will be charged at 45p per minute. Your minimum charge per call will be at the rate charged for a full minute.
2.5 Each call is charged excluding VAT to 3 decimal places. All calls for that month are aggregated and then rounded using normal rounding rules (if the last digit is a 4 or lower we'll round down, otherwise we'll round up). Where applicable, VAT (at the prevailing rate) is then added to the total of all charges on your bill, with the VAT part of the charge being rounded down to the nearest penny.
2.6 We may impose a maximum call duration limit on the calls that you make.
2.7 Any calls made from outside of our Europe Zone (which includes Jersey, Guernsey and the Isle of Man) or, when in the UK to a destination outside of the UK, or, when in our Europe Zone (excluding the UK) to a destination outside of our Europe Zone, will be charged at standard roaming or international call rates (unless you've taken a service from us that gives you different international call rates). You can see our current international rates at: www.o2.co.uk/international
2.8 The destinations covered by our Europe Zone may change from time to time. Please see www.o2.co.uk/help/pay-monthly/roaming-in-europe for details of what destinations are included in our Europe Zone.
2.9 In our Europe Zone (excluding the UK) making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers (which can vary over time) aren’t included.
2.10 You may only use our services in our Europe Zone (excluding the UK) for periodic travel, like holidays or short breaks. If you’re not genuinely using our services for period travel we may have to charge you for using our services in our Europe Zone (excluding the UK).
2.11 Accidental roaming (sometimes known as inadvertent roaming) might occur if you are in an area close to national borders because your phone picks up the network across the border. If this happens, you may be charged as though you were roaming on the network across the border. You can prevent this if you live near a national border by setting your handset to do a manual network selection (as opposed to an automatic network selection) and select the 'O2' network. This way if you lose the 'O2' network your handset will not automatically try to connect you to an alternate network. For advice, please visit your nearest O2 store.
2.12 Calls to voicemail (including access to voicemail menus and voicemail retrieval) are taken from your inclusive allowance. Once you've used your inclusive allowance, calls to voicemail will cost 35p per minute.
2.13 All use of our services will be subject to our Fair Usage Policy see www.o2.co.uk/termsandconditions/mobile/o2-consumer-fair-usage-policy. We may suspend or terminate your access to our services in the event that you breach our Fair Usage Policy.
3.1 Subject to these Tariff Terms, inclusive messages on Pay Monthly tariffs can be used for texts (meaning individual SMS) sent in our Europe Zone to Europe Zone mobiles or tablets that are capable of receiving texts, from your SIM card for private and personal purposes. You may not be able to use your inclusive text allowance if you are using a device or tablet that cannot send or receive standard network text messages, so please check device specifications before buying. Text messages sent to multiple recipients may be classed as MMS or use a data allowance depending on device functionality.
3.2 Inclusive messages on our Pay Monthly tariffs can't be used for:
- premium rate messages and directory enquiries message services where special charges apply, including premium-rate shortcodes and subscription services; or
- sending messages from our Europe Zone to international numbers outside of our Europe Zone, including Jersey, Guernsey and the Isle of Man (these charges can be viewed at o2.co.uk/international and o2.co.uk/specialnumbers and may vary if you've taken a service from us that gives you different international message rates); or
- any chargeable messages you receive.
3.3 Once you've used all your inclusive allowances in any month, or if you don't have an inclusive allowance, messages sent in our Europe Zone to numbers of the type that make up your inclusive allowance will be charged at 15p per message. All messages sent using O2 Connection Manager software will be charged at 15p per message.
3.4 Picture, sound or video messages sent to UK mobiles will be charged at 65p per message.
4.1 Subject to these Tariff Terms and, unless expressly stated otherwise, inclusive data allowances on Pay Monthly tariffs can only be used:
- on devices that are data compatible and enabled; and
- for private, personal and non-commercial purposes; and
- for Europe Zone data used on O2's Edge / GPRS / 3G / HSPA networks, other mobile networks in our Europe Zone and, for selected packages or where specified, O2's 4G network and where available 4G networks in our Europe Zone, provided that if you’re on a data-only (Mobile Broadband) tariff, data can only be used in the UK.
4.2 Compatible software will also be required to access data services, including O2 Mobile Broadband.
4.3 Once you reach your maximum data allowance, your ability to access data services will either stop or be throttled, until your next billing period begins or additional data has been purchased (a Bolt On) or unless your tariff states otherwise.
4.4 Inclusive data on our Pay Monthly tariffs can't be used for data that is accessed from outside of our Europe Zone and will be charged and if you’re on a data-only (Mobile Broadband) tariff, data can only be used in the UK. If not covered by a Bolt On or travel package (such as O2 Travel), data roaming charges include additional third party network operator charges and may be significant. Data usage may also be capped whilst you're abroad. You can get more information on standard data charges outside of our Europe Zone, special Bolt On and Travel packages and data caps, at o2.co.uk/international.
4.5 Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). All current data tariffs are charged and purchased as part of your inclusive allowance and / or as part of a Bolt On which provides a specified amount of data you can use for a fixed price. Your data usage is calculated based on the amount of data that travels over the data network. Please note that your usage may include re-sent data packets and packets added to control the flow of data over the network. For some older tariffs data is charged at £3.06 per MB and if Data usage is less than £1 it'll be rounded to the nearest kilobyte on a daily basis and rounded up to the nearest 1p.
4.6 Your data allowance (where applicable) will be used for data using all our different types of network technology including Edge, GPRS, 3G, 4G, 5G and HSPA and will not differentiate between them unless otherwise stated.
4.7 If you have access to our 4G services, you will be able to access mobile internet data over our 4G network whenever you are using a 4G capable SIM and device in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks. If you have access to our 5G services, you will be able to access mobile internet data over our 5G network whenever you are using a 5G SIM and 5G device in a 5G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/4G/HSPA areas) you will still be able to access non-5G data over these networks.
4.8 If you exceed your monthly allowance without purchasing extra data or if you breach these terms, we reserve the right to:
- Impose network protection controls which may reduce your speed
- Remove O2 network access from your account
- Impose further charges; and / or
- disconnect your SIM card at any time, having attempted to contact you first.
4.9 We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for other customers. This may happen at specific times of day and/or in specific locations. We may impose network protection controls which may reduce your speed, remove access to your tariff allowances or Bolt Ons, impose further charges to your account, and/or disconnect your SIM card at any time. Information about traffic shaping and throttling can be found in our KFI (Key Facts Indicator) on our website. If we reasonably suspect you're not behaving within this policy, we reserve the right to impose further charges or disconnect your SIM card or your tariff at any time, having attempted to contact you first.
5.1 By using the Wifi Calling service and/or continuing to use the service in the event we notify you of a change to these terms you are agreeing to be bound by these Terms and Conditions and you confirm that you're happy to accept and abide by these updated Term and Conditions.
5.2 Wifi Calling enables you to make and receive voice calls in areas of poor or no cellular coverage using Wifi networks.
5.3 Emergency calls: If you try to make a 999 call using Wifi calling your phone will attempt to make the call using a normal mobile network. If no mobile network is available, the call will be routed over Wifi but the emergency services won’t be able to identify your location automatically.
5.4 Wifi Calling does not currently support sending and receiving of text messages. To send and receive text messages you must be in an area with cellular coverage.
5.5 Wifi Calling is only available on our eligible O2 Pay Monthly tariffs.
5.6 There is no ‘one off’ connection or monthly subscription charge for using the Wifi Calling service.
5.7 Wifi calls are charged and billed in accordance with your existing mobile tariff rates for voice calls.
5.8 Although O2 does not charge for data usage when using the Wifi Calling service, the provider of the Wifi network being used may charge you. Please check with the Wifi provider for details of any additional charges that may apply.
5.9 You will need to have a compatible device and operating software to use the Wifi Calling service. Details of compatible devices and software can be found at www.o2.co.uk/connectivity/wifi-and-4gcalling/
5.10 In order to use the Wifi Calling service you will need to activate the setting on your device. The default setting is Wifi Calling is ‘off’. Details on how to switch Wifi calling on can be found at www.o2.co.uk/connectivity/wifi-and-4g-calling/.
5.11 You can deactivate the Wifi Calling option in your device menu settings. Details of how to deactivate Wifi Calling can be found at www.o2.co.uk/connectivity/wifi-and-4g-calling/
5.12 Wifi Calling is not currently supported outside of the UK. If you try to use your device outside of the UK it will revert to using the local cellular network and you will be charged at your mobile roaming rate.
5.13 It is not possible to have both Wifi Calling and TU Go on the same subscription. If you request Wifi Calling then any TU Go service associated with your mobile will be automatically removed and your customer data deleted.
6.1 By using the 4G services including 4G Calling services you are agreeing to be bound by these Terms and Conditions and in the event we notify you of a change to these terms you confirm that you're happy to accept and abide by these updated Term and Conditions.
6.2 The 4G package allows you to access our 4G services in the UK and, where available, in our Europe Zone (excluding the UK), provided that if you’re on a data-only (Mobile Broadband) tariff, data can only be used in the UK.
6.3 We reserve the right to implement 4G speed caps in future. Any details will be listed on our website.
6.4 Our 4G services may be affected by the number of people using the 4G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.
6.5 You should check our coverage checker at www.o2.co.uk/coveragechecker before signing up to our 4G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/.
6.6 In order to access 4G Services you will need a 4G ready phone, 4G sim card and you may need to do a software update on your phone if it does not have the software required to access 4G services. You're responsible for ensuring you have inserted your 4G sim and installing a 4G software update on your phone (if required). You must follow any instructions we send you about accessing our 4G network. Visit www.o2.co.uk/4g/setup for more details.
6.7 Once you have access to our 4G Services, you will be able to access mobile internet data over our 4G network whenever you are in a 4G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/HSPA areas) you will still be able to access non-4G data over these networks as usual.
6.8 Your data allowance (where applicable) will be used for all our different types of mobile data (for example Edge/GPRS/3G/HSPA areas) and will not differentiate between the types of mobile data you are using. The data allowance will not rollover from one month to another.
6.9 4G Calling is an optional service that enables you to make and receive voice calls using 4G network.
6.10 You can deactivate the 4G Calling option in your device menu settings. Details of how to deactivate 4G Calling can be found at www.o2.co.uk/help/network-coverage-and-international/wifiand-4g-calling.
6.11 4G Calling is only available on our O2 Pay Monthly tariffs.
6.12 There is no ‘one off’ connection or monthly subscription charge for using the 4G Calling service.
6.13 4G calls are charged and billed at in accordance with your existing mobile tariff rates for voice calls. For avoidance of doubt there are no data charges for using the 4G Calling service.
6.14 You will need to have a compatible device and operating software to use the 4G Calling service. Details of compatible devices and software can be found at www.o2.co.uk/help/network-coverageand-international/wifi-and-4g-calling.
6.15 It is not possible to have both 4G Calling and TU Go on the same subscription. If you request 4G Calling then any TU Go service associated with your mobile will be automatically removed and your customer data deleted.
7.1 By using the 5G services you are agreeing to be bound by these Terms and Conditions and in the event we notify you of a change to these terms you confirm that you're happy to accept and abide by these updated Term and Conditions.
7.2 You can access our 5G services in the UK. Roaming is not currently available with our 5G services.
7.3 We reserve the right to implement 5G speed caps in future. Any details will be listed on our website.
7.4 Our 5G services may be affected by the number of people using the 5G service, maintenance and upgrades, faults from other networks, the weather, other environmental factors or degradation.
7.5 You should check our coverage checker at www.o2.co.uk/coveragechecker before signing up to our 5G services. This is an indication and prediction of outdoor coverage, but coverage may vary depending on time and location. Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including buildings, trees and even weather conditions. The coverage checker is a guide and does not guarantee signal coverage. Check for live network updates in affected areas at http://status.o2.co.uk/.
7.6 In order to access 5G services you will need a 5G ready device, 5G sim card and you may need to enable 5G within the settings on your device and do a software update if it does not have the software required to access 5G services. You're responsible for ensuring you have inserted and activated your 5G sim, enabled 5G on your device and installed a 5G software update on your device (if required). You must follow any instructions we send you about accessing our 5G network. Visit www.o2.co.uk/5G.
7.7 If you have a 5G device with a 4G sim, you will need to ask in store or call the O2 call centre and ask for a 5G sim. You will need to activate your new 5G sim by inserting the 5G sim into the 5G device. You will then need to complete the sim swap process. To swap your sim, once you have inserted your 5G sim, text SWAP to 20220. Or, follow the steps below once you have inserted your 5G sim:
- Visit the swap my sim page and enter your mobile number in the box provided.
- We’ll then send you a six digit code by text.
- Enter your six digit code in the box provided.
- Locate the serial number for your new sim. You’ll find it on the back of the sim card. It’s the long number beginning with 8944.
- Enter your serial number in the box provided.
We’ll let you know your sim swap has been successful. Sim swaps can take up to 24 hours to complete. Once you lose signal with your original sim, turn your device off. Put in your new sim and turn your device back on. If you need to, turn your device off and on until you get signal. For more information on sim swaps, visit o2.co.uk/help/phones-sims-and-devices/activating-your-sim.
7.8 Once you have access to our 5G services, you will be able to access mobile internet data over our 5G network whenever you are in a 5G coverage area. When in our other mobile data network areas (for example Edge/GPRS/3G/4G/HSPA areas) you will still be able to access non-5G data over these networks as usual.
7.9 Your data allowance (where applicable) will be used for all our different types of mobile data (for example Edge/GPRS/3G/4G/5G/HSPA areas) and will not differentiate between the types of mobile data you are using. The data allowance will not rollover from one month to another.
Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England and Wales No.1743099. Registered Office as above. © Telefónica UK Limited
Schedule - pricing information summary
Standard calls if you exceed your bundle - 45p a minute
Voicemail - 35p a minute
International calls - Depends on package. See o2.co.uk/international
Free numbers - see our - free numbers
Standard texts outside bundle
SMS - 15p per text
MMS - 65p per text
Texts not included in bundle
Premium SMS - Check premium-rate service provider advertising
Charitable Donations - Check charity service provider advertising
Texting to / from abroad - see o2.co.uk/international