You can select which bill to view:

• Your latest bill

• Recent bills

• Older bills: Bills more than six months old are available for download as printable PDF files.

• The current billing period: You’ll see a preview of any extra charges that will appear on your next bill.

This shows you if we’re waiting for payment, if payment has been received or if it’s overdue. 

If you pay by Direct Debit, you’ll see the date that your payment will be taken. If you pay by card, you’ll see an option to make a payment. 

Learn more about how to pay your bill. 

The bill summary area shows the total for the selected billing period and the date that payment’s due. You can also learn how to change your payment date and billing date. 

If you have multiple phone numbers on the same account, the account summary area will show the amounts for each phone number.

Select a phone number to see its line breakdown. This view lists the airtime plan, device plan, calls, messages, data, Bolt Ons and Extras for that line.

Airtime plan: The cost of your regular monthly allowance of calls, messages and data, as well as the extra benefits included with Plus Plan or Ultimate Plan. You can get more help about plans and tariffs if you need it. 

Device plan: The monthly payment for your device if you’re buying it from us and spreading the cost. Select to see further details of your device plan, like how much you’ve got left to pay. We also have more details about device plans. 

A summary of any discounts that apply to your bill, like Multisave or student discount. Select to see more details. 

Charges for calls, messages or data outside your monthly airtime plan. This could include:  

• Extra data usage 

• International calls

• Roaming abroad  

• Calls to premium numbers  

It could also include donations by text or Charge to Mobile purchases. Select a category to see a detailed list of individual charges.  

See our guide on understanding data to find out more about data usage and how it’s charged. 

For more on charges outside your monthly plan, or to look up a specific premium number, see charges on your bill. 

To see our rates for calls and messages to premium or international numbers, check our extra charges guide. 

Lists charges for any Bolt Ons or Extras that you’ve added to your plan. Bolt Ons can include one-off or recurring charges for additional data or O2 Travel. Extras are subscriptions to services like Disney+ or Amazon Prime. Charges for account services like paper bills or late payment fees are also shown here. Select a charge to see more details. 

To find out more about how Bolt Ons and Extras are billed, see Bolt Ons help or Extras help. 

Service fees are listed in our extra charges guide. 

You can download your bill as a printable PDF file. Or you can choose how you want to receive your bill. Summary paper bills cost £2 a month, while itemised paper bills cost £2.50 a bill.  

If you need a VAT bill, please contact us to request one. 

Setting a monthly Spend Cap lets you keep track of your out-of-bundle usage and can help limit your spending. If you’ve already set a Spend Cap, you’ll see it here along with a summary of how it’s been applied. 

Signing in to My O2 is the quickest way to view your latest bill.

Your My O2 homepage is the best way to keep an eye on your usage. You can see what you’ve been charged for, when to pay and how to pay.

You can access My O2 through the O2 website, download the My O2 app for free, or text MYO2APP to 202. Learn more about My O2.

If you're a Pay Monthly customer, you can pay by Direct Debit or by card. Read more about how to pay your bill. 

If you don’t think you’ll be able to pay your bill on time, we’re here to help. We have a range of payment support advice and options available to you. 

We’ll only send paper bills if you specifically request one. 

You can request a one-off or recurring paper copy of your bill by contacting us. It costs £2 for a summary bill and £2.50 for an itemised bill. 

You’ll now get a single bill from O2, where your airtime plan and device plan charges are shown together as one monthly cost. 

You’ll be able to see your bill total, your issue date and payment due date. You’ll also still be able to download your bill from the ‘Latest bill’ page. 

If you have multiple phone numbers on your account, you can view individual charges for each line. 

You can see your total bill broken down by: 

• Airtime plan – the cost of your monthly data, minutes and texts. 

• Device plan – the cost of your phone or tablet, if you’re buying it on a device plan.

• Monthly extras – any additional spend outside of your tariff or device costs. Take a look at our other numbers and charges page. 

These three payments are combined into a single bill total and will come out of your account on the same day. 

Your official billing date is usually the date you joined us, and it will be the same every month. 

If you joined us on the 29th, 30th or 31st of the month, your official billing date will be the 1st of the following month. Your first bill will be pro rata, which means that we’ll charge you for one full month’s airtime in advance, as well as any airtime you use in those first few days before your billing cycle starts. 

If you’ve upgraded your device, your billing date will stay the same. Your next bill will be pro rata and might include a charge from your old tariff or airtime charges. 

To change your billing date, take a look at our payment date and billing date page. 

You’ll get your first bill within four days of joining O2, and you’ll be charged 14 days after you receive it. 

If your first bill looks higher than expected, don't worry. It's because it covers one full month’s airtime in advance, as well as any airtime you use in those first few days before your billing cycle starts. 

Your first bill is created on a pro rata basis, which means that we’ll charge you for one full month’s airtime, plus any airtime you use in those first few days before your billing cycle starts. 

If you upgrade your device during a billing period, your billing date will stay the same. Your next bill will be pro rata – and might include a charge from your old tariff or airtime charges. This will be shown in your Plan Summary. 

You’ll get your final bill 14 days after you’re disconnected. 

If your Direct Debit’s still active, we’ll take the money from your account as normal. If you've cancelled your Direct Debit then you’ll need to call us to pay your final bill. 

You can check your final bill by signing in to My O2 via our website, but not in the My O2 app, as it’ll stop working once you’re disconnected. 

Your final bill might be higher than your previous bills as it includes: 

• the final cost of your airtime 

• any outstanding charges 

• any cancellation fees 

Sometimes your final bill can be produced in credit. If this happens, take a look at our final bill refund page for more information. 

Some Bolt Ons are “one-off” so will not repeat automatically, or may carry over for one month only. 

Recurring or Monthly Bolt Ons and Extras will continue each month until you cancel them. 

Learn more about managing Bolt Ons or Extras.

If you need a proof of purchase, sign in to My O2 and head to 'Device details' or 'Device plan', where you’ll see an option to download a proof of purchase for each device. 

You can also download and print a paper copy of your bill from My O2. Or, contact us and one of our team will be able to help. 

You can change your address by signing in to My O2 and heading to “Manage details”. 

Learn more about how to change your personal details. 

If you don’t recognise a charge, try looking it up on our charges on your bill help page. 

If you still have a query, get in touch and we’ll be happy to help.  

• Pay Monthly customers: Call 202 free of charge from your O2 mobile. You can also call us on 0344 809 0202 from another phone – but charges may apply. 

• Pay As You Go customers: Call 4445 free of charge from your O2 mobile. Or you can call 0344 809 0222 from another phone – but charges may apply. 

Each April, your monthly airtime plan cost will increase by £2.50 for voice plans and 75p for data-only and smartwatch plans. 

If you have a device plan, its monthly payments aren't subject to inflation and will remain the same throughout your term. 

You can get more details about our annual price adjustment on our prices page.