The billing date is when your bill is generated, and your allowances are reset. Your payment date is around 14 days later, which is when you'll need to have paid your bill. We only take payments on a working day. If your payment date falls on a weekend or bank holiday, we'll try to take the payment the next working day. You can check your billing date by signing in to My O2.
How do I change my payment date and billing date?
If you pay your bills by Direct Debit, changing Direct Debit dates can be done by signing in to My O2. You’ll be asked whether you would like to change your payment date range for all available numbers and accounts, or just one of your bills/accounts.
Please note: If your bill has been generated today or payment is due in the next 48 hours, then your bill date can’t be changed this month.
If you’re having issues changing your billing date, then please get in touch with us.
Payment and billing date FAQs
Any changes you make to your payment date will take effect from your next bill.
However, if your bill is due to be paid within 48 hours, or it has already been generated today, then you’ll have to wait until after this period to make changes.
If you're a Pay Monthly customer, you'll be automatically registered.
If you're a Pay As You Go customer, you'll need to register using:
- Your O2 mobile number
- Email address
- Secure password
When you’re registered, you can pop over to My O2 to easily manage your bills and account.
Yes, absolutely. If you pay by Direct Debit you can get in touch with our Payment Management team on 0800 902 0217 and they’ll make those changes to your payment date for you.
Or you can drop in to any of our stores to have a chat with our expert team in-person. They’ll be there to help you with your O2 account, billing dates, payment options and more.
We’re here to help if you think you’ll have problems paying your bill on time. Head across to our payment support page, or call our O2 payment line on 0800 902 0217. We’ll be there to offer support with payment options and help with your account.
Your bills will be separated across Virgin Media and O2. This means you’ll have separate direct debits, and your billing and payment dates may differ.
Last updated: 03/02/2025
