Prices | O2

Pricing

Keep up to date with any price changes

Nobody welcomes a price rise, and we get that. That's why we contact our customers by email, text or letter to explain why our prices are increasing. You can find more information about why our prices are changing and what this means for you below. We've also included links to any help and information you may need.

Why are the prices changing?: This is a contractual term we must apply consistently in line with Ofcom's guidance. We also face increased costs associated with running our network and supporting our customers. These include rising energy costs plus the investment required to support the growing demand on our network. Customer demand for data has almost doubled in the last three years, so we're investing to increase network capacity.

What does this mean for you?

Did you join before or after 25 March 2021? Choose below to see the correct information for you.

From 25 March 2021
Before 25 March 2021

If your plan started from 25th March 2021 (RPI plus 3.9%)

Each year, your Airtime Plan will be increased by the RPI rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this change on your April 2023 bill onwards.

RPI is a widely recognised measure of the general level of inflation. Several industries use it as a guide on whether to adjust prices and by how much.

If you're an O2 Consumer customer, RPI can impact your Pay Monthly tariff, including your O2 Refresh Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff, mobile broadband tariff and smartwatch tariff.

This year's RPI rate was published on 15 February 2023 and was 13.4%.

Price change calculator - if your plan started from 25th March 2021

You'll find the RPI adjustments on your April 2023 bill. Or you can work it out any time with this handy calculator. You’ll also be able to find your current plan on any statement issued between April 2022 and March 2023.

1. Select which tariff you are on

Choose from the two options below.

Enter the current monthly price

As an O2 Refresh customer, only the price of your Airtime Plan is affected by RPI, not your monthly Device Plan repayment. You'll find the old price of your Airtime Plan on any bill or statement with a date before 1 April 2023. Either log on to My O2 or check your paper bill, if you get one. Just make sure the price you include doesn't include any Bolt Ons.

Current monthly Airtime Plan

You'll find the current price of your mobile tariff on any bill or statement with a date before 1 April 2023. Either log on to My O2 or check your paper bill, if you get one. Just make sure the price you include doesn't include any Bolt Ons.

Current monthly tariff

3. After 1 April 2023 your monthly tariff will be

If your plan started before 25th March 2021 (RPI)

Each year, your tariff will be adjusted by the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount in April.

The rate was published on 15 February 2023 and was 13.4%.

Price change calculator - if your plan started before 25th March 2021

1. Select which tariff you are on

Choose from the two options below.

Enter the current monthly price

Current monthly Airtime Plan

Current monthly tariff

3. After 1 April 2023 your monthly tariff will be

Representative examples of how tariffs could change from April 2023

Consumer Airtime / Sim Only / Standard tariffs

Here's an example of what a new bill might look like:

If your plan started prior to 25th March 2021

Current rental/airtime price	New rate from April 2023
£10.00	£11.34
£18.00	£20.41
£30.00	£34.02

If your plan started on or after 25th March 2021

Current rental/airtime price	New rate from April 2023
£10.00	£11.73
£18.00	£21.11
£30.00	£35.19

What you need to know about RPI

RPI and your O2 contract

If you signed up before 25 March 2021

Our terms and conditions state (and our advertising would have made clear) that your monthly subscription charge would be adjusted by the RPI rate published each February and that the adjustment would appear on your April bill. This year’s RPI was published on 15 February 2023 and was 13.4%.

If you signed up on or after 25 March 2021

All Pay Monthly and sim only tariffs purchased after 25 March 2021 will be increased by the RPI rate of inflation announced in February, plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this increase on your April 2023 bill onwards.

If you've got an O2 Refresh tariff
If you're on an O2 Refresh tariff your Airtime Plan is subject to RPI plus 3.9%, but your Device Plan is not. That's because your device is on a credit agreement, and not part of your monthly airtime subscription charge.

***For example, if you're on a £22 O2 Refresh Airtime Plan, the increase of 13.4% plus 3.9% (17.3%) would have resulted in a new monthly Airtime Plan cost of £25.80.***

Everybody else on Pay Monthly
***If you're on a sim only tariff, or one of our non-O2 Refresh Pay Monthly tariffs, RPI is applied to your monthly subscription charge (your tariff amount). For example, if you're on a £27 per month tariff, the increase of 13.4% plus 3.9% (17.3%) would have resulted in a new monthly subscription charge of £31.67.***

Checking your bill

RPI adjustments appear in your April bill. To make sure that everything is as it should be, sign in to My O2 to review your account information.

View help on bills and payments