Retail Price Index (RPI) and your Pay Monthly airtime tariff
Each year, your Pay Monthly airtime tariff will be adjusted according to the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount in April.
RPI is a widely recognised measure of the general level of inflation and several industries use it as a guide on whether to adjust prices, as well as by how much. If you're on O2, RPI can impact your Pay Monthly tariff, including your O2 Refresh Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff, mobile broadband tariff and watch tariff.
For Business customers, RPI can impact all eligible mobile voice monthly line rental charges, Business Essentials airtime plan (not Device Plan), sim only tariffs, mobile broadband tariffs and Pop Up Office tariffs.
This year's RPI was published on 19 February 2020 and was 2.7%.
If you joined or upgraded before 19 February 2020, you would've received a message from us telling you about the adjustment and how it impacts your contract. If you joined or upgraded after this date, we'd have told you about it before you'd signed up.
From 1 April 2020 we’re also making some changes to our out-of-bundle prices for Pay Monthly customers. See our updated MMS and calling abroad charges. For more information see Pay Monthly terms and conditions.
What you need to know about RPI
- RPI and your O2 contract
If you signed up before 23 January 2014
Our terms and conditions allow us to adjust your monthly subscription charge by no more than RPI, only once every 12 months.
If you signed up after 23 January 2014
If you signed up after 23 January 2014: Our terms and conditions state and our advertising would have made clear that your monthly subscription charge would be adjusted by the RPI rate published each February and that the adjustment would appear on your April bill. This year’s RPI was published on 19 February 2020 and was 2.7%.
If you've got an O2 Refresh tariff or a Business Essentials tariff
If you're on O2 Refresh or Business Essentials, your Airtime Plan is subject to RPI, but your Device Plan is not. That's because your device is on a credit agreement, and not part of your monthly airtime subscription charge.
***For example, if you're on an £22 O2 Refresh Airtime Plan, the increase of 2.7% would have resulted in a new monthly Airtime Plan cost of £22.59.***
Everybody else on Pay Monthly
***If you're on a sim only tariff, or one of our non-O2 Refresh Pay Monthly tariffs, RPI is applied to your monthly subscription charge (your tariff amount). For example, if you're on a £27 per month tariff, the increase of 2.7% would have resulted in a new monthly subscription charge of £27.72.***
- Checking your bill
RPI adjustments appear in your April bill. To make sure that everything is as it should be, sign in to My O2 to review your account information.
Sign in to My O2 or My O2 Business.
Price change calculator
You'll find the RPI adjustments on your April 2020 bill. Or you can work it out any time with this handy calculator.
1. Select which tariff you are on
Choose from the two options below.
Enter the current monthly price
As an O2 Refresh or Business Essentials customer, only the price of your Airtime Plan is affected by RPI, not your monthly Device Plan repayment. You'll find the old price of your Airtime Plan on any bill or statement with a date before 1 April 2020. Either log on to My O2 or check your paper bill, if you get one. Just make sure the price you include doesn't include any Bolt Ons.
You'll find the current price of your mobile tariff on any bill or statement with a date before 1 April 2020. Either log on to My O2 or check your paper bill, if you get one. Just make sure the price you include doesn't include any Bolt Ons.