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Pricing

Keep up to date with any price changes

If your plan started from 25th March 2021

Consumer

Each year, your Airtime Plan will be increased by the RPI rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this change on your April 2022 bill onwards.

RPI is a widely recognised measure of the general level of inflation. Several industries use it as a guide on whether to adjust prices and by how much.

If you're an O2 Consumer customer, RPI can impact your Pay Monthly tariff, including your O2 Refresh Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff, mobile broadband tariff and smartwatch tariff.

Business

If you connected to a Small Biz Tariff (i.e. Small Biz, Small Biz SIMO, Small Biz Data Only and MBB sim only tariffs), since 25th March 2021, each year your Rental Charges will be increased by the RPI rate of inflation announced in February, plus 3.9%. If RPI is negative, we’ll only apply 3.9%. You’ll see these changes on your April 2022 bill onwards.

If you connected to a Business Essentials airtime plan (not Device Plan), a Business Tariff (i.e. Business, Business SIMO, Business Data Only, Best for Business PAYU, Mobex and any proposition that allows you to share data, minutes and texts) or Pop Up Office tariffs since 25th March 2021, each year your Rental Charges will be increased by the RPI rate of inflation announced in February. If RPI is negative, your Rental Charges will stay the same. 

This year's RPI rate was published on 16th February 2022 and was 7.8%​

If your plan started before 25th March 2021

Each year, your tariff will be adjusted by the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount in April.

The rate was published on 16 February 2022 and was 7.8%.

Representative examples of how tariffs could change from April 2022

Consumer Airtime / Sim Only / Standard tariffs

If your plan started prior to 25th March 2021

Current rental/airtime price New rate from April 2022
£10.00 £10.78
£18.00 £19.40
£30.00 £32.34

If your plan started on or after 25th March 2021

Current rental/airtime price New rate from April 2022
£10.00 £11.17
£18.00 £20.10
£30.00 £33.51

Business customers on Small Biz, Business and Business Essentials - Airtime only tariffs

If your plan started prior to 25th March 2021

Small Biz Tariff
Current rental/airtime price New rate from April 2022
£15.00 £16.17
£30.00 £32.34
£45.00 £48.51
Business Tariff
Current rental/airtime price New rate from April 2022
£15.00 £16.17
£30.00 £32.34
£45.00 £48.51
Business Essentials tariff- Airtime only effected
Current rental/airtime price New rate from April 2022
£15.00 £16.17
£30.00 £32.34
£45.00 £48.51

If your plan started on or after 25th March 2021

Small Biz Tariff
Current rental/airtime price New rate from April 2022
£15.00 £16.75
£30.00 £33.51
£45.00 £50.26
Business Tariff
Current rental/airtime price New rate from April 2022
£15.00 £16.17
£30.00 £32.34
£45.00 £48.51
Business Essentials tariff- Airtime only effected
Current rental/airtime price New rate from April 2022 
£15.00 £16.17
£30.00 £32.34
£45.00 £48.51

What you need to know about RPI

RPI and your O2 contract

If you signed up before 23 January 2014

Our terms and conditions allow us to adjust your monthly subscription charge by no more than RPI, once every 12 months.

If you signed up before 25 March 2021

Our terms and conditions state (and our advertising would have made clear) that your monthly subscription charge would be adjusted by the RPI rate published each February and that the adjustment would appear on your April bill. This year’s RPI was published on 17 February 2021 and was 1.4%.

If you signed up on or after 25 March 2021

All Pay Monthly, sim only tariffs and Small Biz tariffs purchased after 25 March 2021 will be increased by the RPI rate of inflation announced in February, plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this increase on your April 2022 bill onwards.

If you've got an O2 Refresh tariff or a Business Essentials tariff

If you're an O2 Refresh customer or on a Business Essentials tariff your Airtime Plan is subject to RPI, but your Device Plan is not. That's because your device is on a credit agreement, and not part of your monthly airtime subscription charge.

***For example, if you're on a £22 O2 Refresh Airtime Plan, the increase of 1.4% would have resulted in a new monthly Airtime Plan cost of £22.30.***

Everybody else on Pay Monthly

***If you're on a sim only tariff, or one of our non-O2 Refresh Pay Monthly tariffs or non-Business Essentials tariffs, RPI is applied to your monthly subscription charge (your tariff amount). For example, if you're on a £27 per month tariff, the increase of 1.4% would have resulted in a new monthly subscription charge of £27.37.***


Checking your bill

RPI adjustments appear in your April bill. To make sure that everything is as it should be, sign in to My O2 or My O2 Business to review your account information.
 

Sign in to My O2 or My O2 Business.