Retail Price Index (RPI) and your tariff

Each year, your tariff will be adjusted by the Retail Price Index (RPI) rate of inflation. This rate is announced in February and your bill will be adjusted by this amount in April.

RPI is a widely recognised measure of the general level of inflation. Several industries use it as a guide on whether to adjust prices and by how much. If you're an O2 Consumer customer, RPI can impact your Pay Monthly tariff, including your O2 Refresh Airtime Plan (but not the Device Plan), your sim only tariff, standard tariff, mobile broadband tariff and smartwatch tariff.

For Business customers, RPI will impact those on a Business Essentials airtime plan (not Device Plan), Small Biz tariffs (i.e. Small Biz, Small Biz SIMO, Small Biz Data Only and MBB sim only), Business Tariffs (i.e. Business, Business SIMO, Business Data Only, Best for Business PAYU, Mobex and any proposition that allows you to share data, minutes and texts) and Pop Up Office tariffs.

This year's RPI was published on 17 February 2021 and was 1.4%.

If you joined or upgraded before 17 February 2021, you would've received a message from us telling you about the increase and how it impacts your contract. If you joined or upgraded after this date, we'd have told you about it before you signed up.

RPI Changes from 25th March 2021

Consumer

Each year, your Airtime Plan will be increased by the RPI rate of inflation announced in February plus 3.9%. If RPI is negative, we’ll only apply the 3.9%. You’ll see this change on your April 2022 bill onwards.

Business

If you are on a Business Tariff, each year your Rental Charges will be increased by the RPI rate of inflation announced in February. If RPI is negative, your Rental Charges will stay the same. If you are on a Small Biz Tariff, each year your Rental Charges will be increased by the RPI rate of inflation announced in February, plus 3.9%. If RPI is negative, we’ll only apply 3.9%. You’ll see these changes on your April 2022 bill onwards.