Billing and Usage
Help and support
Billing and Usage
Get answers on bill details, payment options, tracking your data usage, and more
Billing
Understanding your bill
A comprehensive guide to what’s in your bill and how to manage it
Understanding data
Everything you need to know about mobile data
Extra charges guide
Details of charges that aren't included in your plan
Charges on your bill
More info about the charges on your bill
Missed calls from 0845 and 0843 numbers
Charges and credits for returning calls to premium numbers
Spend cap
Keeping extra charges under control is easy with a Spend Cap
Payment
Payment dates and billing date
More about these important dates for your account
Late payment fee
Information about charges if your payment is late
How to pay
Everything you need to know about paying your bill
Changing your Direct Debit
How to make changes to your monthly Direct Debit
Payment support
If you need help when it comes to your payments
Refunds
How to get a refund for a credit balance on your account
Topping up your Pay As You Go balance
Adding more credit to your account
Checking your Pay As You Go balance
You can check your balance online or by phone
Pay As You Go
Topping up your Pay As You Go balance
Adding more credit to your account
Checking your Pay As You Go balance
You can check your balance online or by phone
