Ultimate Plan

Experience the very best of O2, in one plan

 

Fancy the whole lot?


The Ultimate Plan brings you our most comprehensive mobile insurance, services, extras and entertainment in one great-value package. So you can get even more out of your mobile and rest easy knowing your plan covers all bases.

Woman swinging over the sea

Kick back with complete peace of mind

Relax with O2 Insure - Ultimate Cover. It comes with unlimited claims, a 3-Year Warranty and the convenience of same-day or next-day replacements - so whatever happens to your phone, you're never without it for any longer than you need to be. Plus, the McAfee Security app means you can stay safer online, wherever you go.

> Learn more about insurance

Woman using a phone

Switch up to a new phone, when it suits you

Always after the latest model? With O2 Switch Up, you can swap your current phone for any of the latest and greatest, or one of our Like New ones, every 90 days. It doesn’t matter how long you’ve got left on your current contract – we’ll pay it off for you.

> Learn more about O2 Switch Up

Crowd at gig

Extras and entertainment, dialled up

Get all the top entertainment at your fingertips. Pick an Extra - including Disney+ Premium plan, Amazon Prime and Cafeyn - and enjoy it for the lifetime of your Ultimate Plan. Plus, download the Priority app for exclusive access to experiences, daily treats, prize draws and Priority Tickets for thousands of gigs and events across the UK.

> Learn more about Extras

Tent

Roam freely in even more places

Jetting off? You can roam freely at no extra cost in 123 destinations worldwide with O2 Travel Inclusive Zone Ultimate. That includes destinations like the EU, USA, Mexico, Thailand, Turkey and Dubai.

> Learn more about roaming


 

Choose from three levels of custom plan


You can now pick from three levels of custom plan – Classic Plan, Plus Plan and Ultimate Plan - with each one dialling up the value and the perks.

> See custom plans

 


 

How do I get an Ultimate Plan?


New or Pay Monthly customer looking to upgrade? You can get an Ultimate Plan with a phone or SIM Only.

Phone


Choose an Ultimate Plan for your new phone

Grab our most comprehensive mobile insurance, services, extras and entertainment, in one easy plan:

  • Pick your phone
  • Choose the right amount of data for you
  • Get unlimited minutes, texts and MMS messages as standard
  • Enjoy complete peace of mind with O2 Insure – Ultimate Cover, including unlimited claims, a 3-Year Warranty and more
  • Pick an Extra from O2 for the lifetime of your Ultimate Plan – choosing from Disney+ Premium plan, Amazon Prime or Cafeyn
  • With O2 Switch Up, you can swap your current phone for any of the latest and greatest, or one of our Like New ones, every 90 days
  • Roam freely at no extra cost in more than 123 countries with O2 Travel Inclusive Zone Ultimate
  • Stay safer online wherever you go with the McAfee Security mobile app
  • Enjoy access to exclusive perks and experiences from Priority

> Shop phones

SIM Only sim card


Choose a SIM Only Ultimate Plan

With a Pay Monthly SIM Only Ultimate Plan, you can:

  • Choose the right amount of data for you
  • Get unlimited minutes, texts and MMS messages as standard
  • Pick an Extra from O2 for the lifetime of your Ultimate Plan – choosing from Disney+ Premium plan, Amazon Prime or Cafeyn
  • Roam freely at no extra cost in more than 123 countries with O2 Travel Inclusive Zone Ultimate
  • Stay safer online wherever you go with the McAfee Security mobile app
  • Enjoy access to exclusive perks and experiences from Priority

> Shop SIM Only

Terms and conditions

 

Ultimate Plan customers cannot benefit from any related discounts, including but not limited to: promotional handset or airtime discounts, discounts relating to students on O2 or O2 Open, Family & Friends discounts, and Multisave discounts.



O2 Insure – Ultimate Cover: Covers repair or replacement of your phone and includes damage (except cosmetic damage), theft (unless left unattended without proof of protection), accidental loss, breakdown (within 3 years of purchase date from O2), accessories purchased from O2 (up to £300) that are accidentally lost, stolen, or damaged at the same time as your phone or device, plus Worldwide cover. Same day delivery, excluding weekends and public holidays, Northern Ireland, certain postcodes in Scotland, Isle of Man and Scilly Isles. Successful claims must be made by 12 noon UK time. You can make a claim online. Repair or replacement delivery available to a UK address only (Monday to Friday inclusive, exceptions and exclusions apply). Replacement devices may be from refurbished stock that has been tested and is fully functional​. You can cancel at any time via My O2. Learn more about insurance.
 
Telefonica UK Ltd is a Lender and Insurance Intermediary, authorised and regulated by the Financial Conduct Authority. Insurance underwritten by Telefonica Insurance UK Branch, authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Devices subject to availability. 0% APR. Finance subject to status and credit checks. 18+. Direct Debit. Credit provided by Telefonica UK Ltd. Telefonica UK is authorised and regulated by the Financial Conduct Authority for consumer credit and insurance. Terms apply.

See more terms and conditions

McAfee Mobile Security Plus: Covers 1 device for 1 year. Requires iOS operating system 15.0 or later; Apple Watch app available with iPhone 5 and later or Android operating system 9.0 or later; Android Watch features supported with OS 9.0 or later.

O2 Travel Inclusive Zone: Only included with Ultimate Plans on eligible tariffs. Includes unlimited minutes, texts and data roaming. Roaming destinations include our Europe Zone plus O2 Travel Inclusive Ultimate Zone in 75 destinations outside Europe. Data speed capped at 2Mbps in our Inclusive Ultimate Zone. Subject to fair usage at no extra charge. Non-commercial use only. Terms apply. For information on our Europe Zone and out of bundle charges, go to our help page.

O2 Switch Up: O2 Switch Up cannot be used within the first 90 days from purchase. New and upgrading O2 customers who purchase an Ultimate Plan tariff directly from O2 only. The Bolt On is included within any Ultimate Plan tariff. Eligible customers may swap their existing handset device (tablets etc are excluded) during the eligible period of their contract, subject to satisfying our terms and conditions. If approved, we will keep your device and pay off your existing contract. If refused, you will only be able to upgrade via our standard methods and early upgrade charges may apply. All requests to swap must be processed via one of our eligible channels, unless we agree otherwise. Customers may only take out a new Classic Plan, Plus Plan or Ultimate Plan following a successful device swap. Classic Plans, Plus Plans and Ultimate Plans are subject to availability, status, credit checks and payment by direct debit. O2 Switch Up is included in Plus Plans and Ultimate Plans or it can be added to a Classic Plan for a monthly subscription fee. New contract price may be higher than existing depending on plans chosen. Customers will not be eligible to redeem any O2 Recycle offers when using O2 Switch Up. This Bolt On is also subject to your standard terms and conditions of service and is only for your personal non-commercial use. Read the full terms. Ultimate Plan disclaimer: Be aware that if you use O2 Switch Up to leave your Ultimate Plan within 6 months of redeeming your Ultimate inclusive Extra, you will need to pay for this Extra at the then-current partner price for the remainder of the initial 6 month period that applies. After that period expires, you will be able to cancel this Extra. See Extras terms and conditions.

Extra: Get an Extra included for the lifetime of your plan when taking one of our Ultimate Plans (“Extra Period”). Extra Period will be shorter if you choose to leave your Ultimate Plan earlier. You’ll be automatically opted in to a paid monthly subscription if you leave your Ultimate Plan, current partner pricing: Amazon Prime £8.99pm, Cafeyn £7.99pm or Disney+ Premium Plan £10.99 (customers taking Amazon Prime and Disney+ Premium Plan will get a £2 airtime discount that will remain for as long as they retain their paid Extra). Offer may be withdrawn at any time. Charges applied to O2 bill and are subject to change. If you leave your Ultimate Plan within 6 months of redeeming your Ultimate inclusive Extra, you will need to pay for this Extra at the then-current partner price for the remainder of the initial 6 month period that applies. After that period expires, you will be able to cancel this Extra. Eligibility and redemption: must purchase new eligible tariff direct from O2. Select your Extra  at any time after making a qualifying purchase and redeem within 28 days of selecting Extra. You may not be eligible to select Partner if you hold an existing account with Partner. Must set up Partner account and agree to their terms of use. Disney+: cannot benefit from more than one Extra Period. Eligibility: must purchase new eligible tariff direct from O2. Select Disney+ at any time after making a qualifying purchase and redeem within 28 days of selecting it. Must set up Disney+ account and agree to its terms of use. Cannot benefit from more than one Extra Period. Unless otherwise communicated to you, redeeming Disney+ through O2 will not automatically cancel or suspend any Disney+ subscription offered directly by Disney or through another third party. It’s your responsibility to manage direct or third party subscriptions. Disney+ content & related artwork © 2024 Disney and related entities. Tariff eligibility criteria applies which includes being a UK resident, 18+. For how to claim and full terms, see our Extras terms and conditions.


FAQs

 

For all FAQs on the Ultimate Plan, and info on our insurance, roaming, Extras and other products and services, visit our help pages. You can also ask the O2 Community a question.

What is the Ultimate Plan?

With O2, you’re in control of your mobile plan. This means you have the flexibility to choose your device contract length, amount of data and more across our three levels of custom plans (Classic, Plus and Ultimate) – with each one dialling up the value and perks.

Fancy the whole lot? The Ultimate Plan brings you our most comprehensive mobile insurance, services, extras and entertainment in one great-value package. So you can get even more out of your mobile and rest easy knowing your plan covers all bases.


What’s included with the Ultimate Plan?

Grab the Ultimate Plan with a new phone and get:

  • Complete peace of mind with O2 Insure - Ultimate Cover, including unlimited claims, a 3-Year Warranty , same-day* or next-day replacements and more
  • O2 Switch Up, where you can swap your current phone for any of the latest and greatest, or one of our Like New ones, every 90 days
  • Unlimited minutes, texts, and MMS messages as standard
  • An Extra from O2 for the lifetime of your Ultimate Plan – choosing from Disney+ Premium plan, Amazon Prime or Cafeyn
  • McAfee Mobile Security Plus – including antivirus (Android only), safe browsing, VPN, and identity protection
  • O2 Travel Inclusive Zone Ultimate – roam freely at no extra cost in 123 destinations worldwide, including USA, Mexico, Thailand, Turkey, UAE (Dubai) and more
  • Exclusive rewards and experiences with Priority

Or if you’ve already got a phone, go SIM Only and enjoy the same perks, minus O2 Insure - Ultimate Cover and O2 Switch Up:

  • Unlimited minutes, texts and MMS messages as standard
  • An Extra from O2 for the lifetime of your Ultimate Plan – choosing from Disney+ Premium, Amazon Prime, or Cafeyn
  • McAfee Mobile Security Plus – including antivirus (Android only), safe browsing, VPN, and identity protection
  • O2 Travel Inclusive Zone Ultimate – roam freely at no extra cost in 123 destinations worldwide, including USA, Mexico, Thailand, Turkey, UAE (Dubai), and more
  • Exclusive rewards and experiences with Priority

Ultimate Plan isn’t currently available when buying tablets.


Who’s eligible for the Ultimate Plan?

Anyone over 18 can grab the Ultimate Plan directly from us – either as a new connection or as an upgrade when buying a new or Like New phone and taking out a Pay Monthly or SIM Only contract. 30-day SIM Only contracts aren’t included.


How do I get the Ultimate Plan?
  • Head to our website, give us a call or pop into one of our O2 stores
  • Choose the Ultimate Plan when you join us, upgrade or renew your contract
  • If you’re an existing customer with a device plan, and you’re in contract, you can pay off your balance and upgrade early onto an Ultimate Plan
  • If you’re an existing customer on a SIM Only tariff, get in touch to chat about your early upgrade options