You’ve received your final bill and you’re in credit. Here’s what you need to do:
If your balance is less than £20, give us a call on 0344 809 02 02 and we’ll arrange your refund for you. If you pay by cheque, that’s how we’ll refund you, and it’ll take up to 14 working days. If you pay by credit or debit card, you’ll need to have your card details ready when you call us, so we can arrange your refund. Once we’ve processed it, your money will be with you within seven working days.
If your balance is £20 or more, and you pay by Direct Debit or cheque, you don’t need to do anything. We’ll refund the credit to you automatically within the next 30 days. If you pay by credit or debit card, just give us a call on 0344 809 02 02 to request your refund. You’ll need to have your card details to hand.