O2

• Calls 50 Free for 3 is available to pre-selected customers by invitation from O2 only. Calls 50 Free for 3 Bolt On provides 50 anytime anyone voice minutes each month at no charge, providing you top up at least £10 a month, for three months.
• The three month period starts from the day you accept the Bolt On offer.
• Anytime anyone voice minutes include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks.
• Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
• Calls made in excess of your Calls 50 Free for 3 Bolt On allowance each month will be charged at your standard rate.
• Unused Calls allowance will not be rolled over from one month to the next.
• If you opt into Calls 50 whilst you are receiving the Calls 50 Free for 3 Bolt On, the chargeable Calls 50 Bolt on will be applied when your Calls 50 Free for 3 Bolt on comes to an end.
• If you have a Calls 50 Free for 3 Bolt On together with a Calls and Messaging Bolt On, or a Calls 50 Bolt On any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance first, then from your Calls 50 Free for 3 Bolt On allowance and then from your Calls 50 Bolt On allowance.
• O2 reserves the right to withdraw Calls 50 Free for 3 Bolt On at any time.
• Only one Calls 50 Free for 3 Bolt On per customer at any one time.
• General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details

• Calls 50 Free for 1 Bolt On is available to pre-selected customers by invitation from O2 only. Calls 50 Free for 1 Bolt On provides 50 anytime anyone voice minutes for a month at no charge.
• The one month period starts from the day you accept the Bolt On offer.
• Anytime anyone voice minutes include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks.
• Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
• Calls made in excess of your Calls 50 Free for 1 Bolt On allowance each month will be charged at your standard rate
• Unused Calls allowance will not be rolled over from one month to the next.
• If you opt into Calls 50 whilst you are receiving the Calls 50 Free for 1 Bolt On, the chargeable Calls 50 Bolt on will be applied when your Calls 50 Free for 1 Bolt on comes to an end.
• If you have a Calls 50 Free for 1 Bolt On together with a Calls and Messaging Bolt On, or a Calls 50 Bolt on any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance first, then from your Calls 50 Free for 1 Bolt On allowance and then from your Calls 50 Bolt On allowance.
• O2 reserves the right to withdraw Calls 50 Free for 1 Bolt On at any time.
• Only one Calls 50 Free for 1 Bolt On per customer at any one time.
• General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details

• Messaging 50 Free for 3 Bolt On is available to pre-selected customers who by invitation from O2 only. Messaging 50 Free for 3 Bolt On provides 50 messaging units each month at no charge, for three months.
• The three month period starts from the day you accept the Bolt On offer.
• Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
• Only standard UK text & picture messages you send are included. Messaging from abroad, premium services or any chargeable messages you receive are excluded.
• You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
• Unused messaging allowance will not be rolled over from one month to the next
• Messages sent in excess of your Messaging Bolt On allowance each month will be charged at your standard rate.
• If you opt into Messaging 50 whilst you are receiving the Messaging 50 Free for 3 Bolt On, the chargeable Messaging 50 Bolt on will be applied when your Messaging 50 Free for 3 Bolt on comes to an end.
• If you have a Messaging 50 Free for 3 Bolt On together with a Calls and Messaging Bolt On, or a Messaging 50 Bolt on any messages you send will be taken from your Calls and Messaging Bolt On allowance first, then from your Messaging 50 Free for 3 Bolt On allowance and then from your Messaging 50 Bolt On allowance.
• O2 reserves the right to withdraw Messaging 50 Free for 3 Bolt On at any time.
• Only one Messaging 50 Free for 3 Bolt On per customer at any one time.
• General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details

• O2 Web Free for 3 is available to pre-selected customers by invitation from O2 only. O2 Web Free for 3 Bolt On allows you unlimited use (subject to this excessive usage policy) of Telefónica O2 UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone for three months at no charge, providing you top up at least £10 a month.
• All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
• in, or connected to, any other device including modems;
• to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
• in such a way that adversely impacts the service to other O2 customers.
• If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose standard browsing charges (see www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.
• The three month period starts from the day you accept the Bolt On offer.
• Benefits of your O2 Web Free for 3 Bolt On apply to use in the UK only. A maximum of one O2 Web Free for 3 Bolt On can be added to your mobile at any one time.
• O2 Web Free for 3 Bolt Ons apply to GPRS WAP and/or i-mode but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the O2 Web Free for 3 Bolt On.
• Please note O2 Web Free for 3 Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download or O2 Active Browsing Bolt Ons.
• If you opt into the O2 Web Bolt On whilst you are receiving the O2 Web Free for 3 Bolt On, the chargeable Web Bolt on will be applied when your O2 Web Free for 3 Bolt on comes to an end.
• O2 reserves the right to withdraw the O2 Web Free for 3 Bolt On at any time. O2 reserves the right to withdraw Messaging 50 Free for 3 Bolt On at any time.
• General Bolt On Terms & Conditions apply.

• O2 Web Free for 3 Cookie is available to customers who have purchased an LG Cookie handset from an O2 retail store (including franchises), between 26th May, 2009 and 31st December; topped-up by at least £10 and opted into the promotion within 7 days of putting their sim in the LG Cookie.
• O2 Web Free for 3 Bolt On allows you unlimited use (subject to this excessive usage policy) of Telefónica O2 UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone for three months at no charge, providing you top up at least £10 a month.
• The three month period starts from the day you receive confirmation via SMS that we have applied this offer.
• All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
• in, or connected to, any other device including modems;
• in, or connected to, any other device including modems;
• to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
• in such a way that adversely impacts the service to other O2 customers.
• If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose standard browsing charges (see www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.
• To opt in, send a text message with the keyword FREE WEB to 21300 within 7 days of putting your SIM in your LG Cookie. This text will be free of charge. You will receive a confirmation text within 24 hours to confirm the status of your opt in request.
• Continue to top-up at least £10 a month each month to receive O2 Web Free for 3 for up to 3 months.
• If you fail to top up in any one month period you will not receive unlimited use (subject to this excessive usage policy) of Telefónica O2 UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone for three months at no charge.
• Benefits of your O2 Web Free for 3 Bolt On apply to use in the UK only. A maximum of one O2 Web Free for 3 Bolt On can be added to your mobile at any one time.
• O2 Web Free for 3 Bolt Ons apply to GPRS WAP and/or i-mode but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the O2 Web Free for 3 Bolt On.
• Please note O2 Web Free for 3 Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download or O2 Active Browsing Bolt Ons.
• If you opt into the O2 Web Bolt On whilst you are receiving the O2 Web Free for 3 Bolt On, the chargeable Web Bolt on will be applied when your O2 Web Free for 3 Bolt on comes to an end.
• If your mobile is barred, you change your mobile number or you fail to top up in accordance with these terms and conditions, you will not continue to receive O2 Web Free for 3. No cash alternatives will be given.
• O2 reserves the right to withdraw or amend the promotion at any time. Notice will be given via text message to customers who have registered for the promotion and will be effective immediately. Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX
• General Bolt On Terms & Conditions apply.

• Your O2 Numbers Free for 3 Bolt On is available to pre-selected customers by invitation from O2 only. Your O2 Numbers Free for 3 Bolt On gives you 1,000 units (where one unit = 1 text or 1 minute), to call or text up to 10 nominated O2 numbers (Pay & Go and Pay Monthly) every month for three months at no charge.
• The three month period starts from the day you accept the Bolt On offer.
• You can change Your O2 Numbers once every 30 days. You can do this by visiting www.o2.co.uk/youro2numbers; by texting SETUP to 21300 or by calling 2425 free from your mobile. By texting SETUP to 21300 your most called and texted O2 numbers will be automatically completed for you by O2, based on your last 3 months calling data.
• Calls and text messages to Your O2 Numbers must be made from within the UK in order to qualify for the Your O2 Numbers Free for 3 allowance, i.e. calls made whilst you are roaming will not qualify for the Your O2 Numbers Free for 3 allowance.
• The 10 numbers selected for Your O2 Numbers Free for 3 must be either O2 Pay & Go or O2 Pay Monthly numbers.
• You will hear a “Free Call” message at the start of every call you make to a number on Your O2 Number list. If one of Your O2 Numbers is transferred to another network, or disconnected, you will no longer be able to call or text that number as part of your Your O2 Numbers Free for 3 allowance, but you will be able to replace this number with another O2 number in accordance with point 3. You will hear a pre-call message to tell you that a disqualified number is no longer on the O2 Network.
• A maximum of one Your O2 Numbers or Your O2 Numbers Free Bolt On can be added to your mobile at any one time.
• Whether you are nominated as one of someone else’s Your O2 Numbers Bolt On is at the other mobile owner’s discretion and cannot be changed by you or O2. You are not charged for belonging to someone else’s Your O2 Numbers and you can belong to multiple Your O2 Numbers at any one time. You can check how many Your O2 Numbers you are on by logging onto yourO2numbers. If you do not wish to receive notification each time you are added to someone else’s Your O2 Numbers, then text NO THANKS to 21300. Opting out of Your O2 Numbers Free for 3 notifications will only prevent further Your O2 Numbers notification texts, and will not stop you from receiving other O2, or personal, texts.
• If you have any other free allowance with your tariff or subscribe to any other O2 Bolt Ons then Your O2 Numbers Free for 3 allowance will be used first. However, if you have Favourite place or O2 Trio then these allowances will be used before Your O2 Numbers Free for 3 allowance.
• O2 reserves the right to withdraw the Your O2 Numbers Free for 3 Bolt On at any time.
• General Bolt On terms and conditions apply. See terms and conditions for details.

• Your O2 Numbers Free for 1 Bolt On is available by invitation from O2 only. Your O2 Numbers Free for 1 Bolt On gives you 1,000 units (where one unit = 1 text or 1 minute), to call or text up to 10 nominated O2 numbers (Pay&Go and Pay Monthly) for one month at no charge.
• The one month period starts from the day you accept the Bolt On offer.
• You can change Your O2 Numbers once every 30 days. You can do this by visiting www.o2.co.uk/youro2numbers; by texting SETUP to 21300 or by calling 2425 free from your mobile. By texting SETUP to 21300 your most called and texted O2 numbers will be automatically completed for you by O2, based on your last 3 months calling data.
• Calls and text messages to Your O2 Numbers must be made from within the UK in order to qualify for the Your O2 Numbers Free for 1 allowance, i.e. calls made whilst you are roaming will not qualify for the Your O2 Numbers Free for 1 allowance.
• The 10 numbers selected for Your O2 Numbers Free for 3 must be either O2 Pay & Go or O2 Pay Monthly numbers.
• If you are an O2 Pay & Go customer who has been active with O2 for over 30 days, O2 will be able to identify your most used O2 Numbers for you so that they can be automatically entered as your 10 Your O2 Numbers. This can be done by texting SETUP to 21300 or going online at o2.co.uk/youro2numbers and selecting the AUTO SET UP option. If you are a new customer, (less than 30 days), unfortunately O2 won’t be able to chose your numbers for you. You can select your own Your O2 Numbers by going online and entering your selected 10 numbers into the setup process, or by calling 2425. You will need your numbers to hand if you call to setup. If you select O2 to choose your 10 numbers for you, you can go online or call 2425 free to make changes as set out in point 3.
• You will hear a “Free Call” message at the start of every call you make to a number on Your O2 Number list. If one of Your O2 Numbers is transferred to another network, or disconnected, you will no longer be able to call or text that number as part of your Your O2 Numbers Free for 1 allowance, but you will be able to replace this number with another O2 number in accordance with point 3. You will hear a pre-call message to tell you that a disqualified number is no longer on the O2 Network.
• A maximum of one Your O2 Numbers or Your O2 Numbers Free Bolt On can be added to your mobile at any one time.
• Whether you are nominated as one of someone else’s Your O2 Numbers Bolt On is at the other mobile owner’s discretion and cannot be changed by you or O2. You are not charged for belonging to someone else’s Your O2 Numbers and you can belong to multiple Your O2 Numbers at any one time. You can check how many Your O2 Numbers you are on by logging onto yourO2numbers. If you do not wish to receive notification each time you are added to someone else’s Your O2 Numbers, then text NO THANKS to 21300. Opting out of Your O2 Numbers Free for 3 notifications will only prevent further Your O2 Numbers notification texts, and will not stop you from receiving other O2, or personal, texts.
• If you have any other free allowance with your tariff or subscribe to any other O2 Bolt Ons then Your O2 Numbers Free for 1 allowance will be used first. However, if you have Favourite place or O2 Trio then these allowances will be used before Your O2 Numbers Free for 1 allowance.
• O2 reserves the right to withdraw the Your O2 Numbers Free for 1 Bolt On at any time.
• General Bolt On terms and conditions apply. See terms and conditions for details.

• The Landlines 100 Bolt On provides 100 anytime anyone voice minutes to UK landlines each month for £5.00 a month.
• To OPT IN send a text with the keyword "LAND" to 21300 free of charge or call free on 2425 from your O2 mobile.
• One month minimum term applies. To OPT OUT send a text with the keyword "LAND OFF" to 21300 free of charge at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
• You may opt in or opt out of the service at anytime. The minimum charge per month is £5.00. No refunds will be given.
• Maximum of one Landlines 100 Bolt On can be added to your mobile at any one time.
• Unused Calls allowance will not be rolled over from one month to the next.
• Anytime voice minutes to UK landlines include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03).
• Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made to mobile numbers, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
• Calls made in excess of your Landlines 100 Bolt On allowance each month will be charged at your standard rate.
• If you have a Landlines 100 Bolt On together with a Calls and Messaging Bolt On, any eligible calls you make will be taken from your Landlines 100 allowance in preference to your Calls and Messaging Bolt On allowance.
• O2 reserves the right to withdraw the Landlines 100 Bolt On at any time.
• General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details

• The Landlines 100 Free for 3 Bolt On is available by invitation from O2 only. Landlines 100 Free for 3 Bolt On 100 anytime anyone voice minutes to UK landlines each month for three months at no charge.
• The three month period starts from the day accept the Bolt On offer.
• Maximum of one Landlines 100 Free for 3 Bolt On can be added to your mobile at any one time.
• Unused Calls allowance will not be rolled over from one month to the next.
• Anytime voice minutes to UK landlines include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03).
• Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made to mobile numbers, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
• Calls made in excess of your Landlines 100 Free for 3 Bolt On allowance each month will be charged at your standard rate.
• If you have a Landlines 100 Free for 3 Bolt On together with a Landlines 100 Bolt On, or a Calls and Messaging Bolt On any eligible calls you make will be taken from your Landlines 100 Free for 3 Bolt On allowance first, then from your Landlines 100 Bolt On allowance and then from your Calls and Messaging Bolt On allowance.
• O2 reserves the right to withdraw the Landlines 100 Free for 3 Bolt On at any time.
• General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details

1. Available to O2 Pay & Go customers.
2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Favourite Place but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Favourite Place. You will not be able to switch back to Original or Talkalot if you do this.
3. To activate or switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
5. Favourite Place is an O2 Pay & Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff. Favourite place gives you one of the following options depending on your top up:
   • 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up £10 in the last 30 days; or
   • 1000 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £15 in the last 30 days; or
   • Unlimited free minutes to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £30 in the last 30 days, subject to excessive use policy, see clause 7 below.
6. If you are an existing customer on Favourite Place and only receive 500 minutes for topping up £10 you will need to opt in to get unlimited Favourite Place. To opt in send a text message with your nominated postcode to 22204 free and we will opt you in e.g SL14DX. Please note you will also be moved to the new Talkalot rates as part of this request. Opt in could take up to 48 hours to process.
7. Excessive Use policy: O2's Pay & Go Favourite Place unlimited calls must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:
   • in, or connected to, any other device; or
   • in a way that adversely impacts the service to other O2 customers.
   O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy. If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.
8. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting "NO PLACE" to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
9. The standard call charges for Favourite Place are based on the new O2 Talkalot rates. If you are opting-in from Pay & Go Original or Pay & Go Talkalot you are agreeing to the new Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
10. When you have used all your monthly Favourite Place allowance you will receive a text message to notify you that your free allowance has run out and you are now being charged for all calls.
11. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
12. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
13. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
14. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
15. You can change your postcode every 30 days by simply texting the word CHNGPOSTCODE insert new postcode to 22204.
16. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
17. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
18. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the new Talkalot rate.
19. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
20. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
21. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
22. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.
23. Talklot 08 terms and conditions also apply from 18th April 2008.

Only available to customers connecting to a Pay & Go SIM before 18th April 2008.

1. Subject to the terms below, new O2 Online customers who join O2 Pay & Go™ Text Anytime, Talk Anytime, Talk Offpeak will be eligible for a free Welcome Allowance. O2 will send a confirmation text once this Welcome Allowance has been activated. You must have topped up a minimum of £10 and be in credit to take advantage of this offer. Your Welcome Allowance must be used within 30 days from the date you receive your confirmation text from O2. O2 reserves the right to amend or withdraw this promotion at any time.
2. Existing customers who transfer from other O2 calling plans are not eligible for this offer unless they upgrade to a 3G O2 handset or an i-mode® handset.
3. New or existing customers purchasing or upgrading to an i-mode handset are entitled to 5MB of free i-mode browsing & downloading.
4. New customers (other than those purchasing an i-mode handset) or existing customers upgrading to a 3G O2 handset (other than a 3G i-mode handset) are entitled to the following Welcome Allowance: 5MB of free O2 Active access which equates to up to 1000 pages (depending on content); one free O2 ringtone; and one free game from O2 Games Arcade. Standard WAP browsing and download charges apply.
5. In addition new or existing customers purchasing or upgrading to a 3G O2 handset (other than a 3G i-mode handset) will receive two O2 video downloads or streams in addition to items listed above. Use of 3G is subject to 3G coverage.
6. Games, videos and ringtones downloaded from the Revolution area of O2 Active are not included as part of this offer.
7. Welcome Allowances can be used in the UK only.
8. Services that are not provided by O2 are not included in this offer and you will be charged for accessing these services.
9. Ability to use GPRS WAP, i-mode, download ringtones, games and videos is handset dependent. No cash alternative is available.
10. Any unused Welcome Allowances will not be available to use after the 30-day period.
11. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
12. Terms and conditions apply to use of O2 products and services see www.o2.co.uk for full details.
13. Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

1. Available to all O2 UK Pay & Go customers excluding customers on O2 Online tariffs.
2. Eligible customers may change tariffs every 30 days. To switch to O2 Trio please call 2425 free from your mobile and follow the instructions. You will receive a text message within 48 hours to confirm that your registration has been accepted.
3. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £20 in order to receive your next monthly O2 Trio call allowance.
4. O2 Trio is an O2 Pay & Go tariff.  By opting in to O2 Trio you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with 500 minutes to three chosen O2 mobiles.  You can stop your request to change tariffs within 48 hours of opting in to O2 Trio by texting NO TRIO to 21300, or by calling 2425, at no charge.
5. The standard call charges for O2 Trio are based on O2 Talkalot rates.  If you are opting-in from Pay&Go Original you are agreeing to Talkalot call charges.  Full tariff details can be viewed at o2.co.uk/mobilestariffs
6. O2 Trio gives you 500 anytime minutes to call three nominated Telefónica O2 UK Limited mobile numbers from the UK every month, provided you have topped-up at least £20 in the previous month.
7. Your 3 selected numbers must be Telefónica O2 UK Limited mobile numbers.  Video calls are excluded.
8. You can change your 3 chosen O2 Trio numbers once every 30 days by calling 2425 free from your mobile. You can also change your numbers every time you top up your mobile via credit card or voucher. If you top up by E Top-Up you will need to call 2425 to change your numbers 48 hours after your credit has been successfully added to your handset. If you want to keep the same chosen numbers no action is required. 
9. When changing your three chosen O2 Trio numbers you will have to input all three numbers.  For example if you only want to change one, you will have to put the new number followed by the two existing O2 mobile phone numbers which you wish to keep so that the whole list can be updated.  The IVR will confirm which numbers you have chosen.
10. When your O2 Trio allowance runs out you will receive a text message within 4 minutes to notify you that your free allowance has run out and you are now being charged for all calls.
11. If you have a Bolt On package including an allowance of minutes each month, your O2 Trio allowance will be used first for relevant calls, followed by your Bolt On allowance.
12. The O2 Trio call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £20 by this date each month. If you do not top-up by this minimum amount you will not receive your O2 Trio allowance until you next top up. Your anniversary date will then be reset within 24 hours and notified to you via text message
13. O2 reserves the right to remove, vary or amend any element of this offer. If we amend O2 Trio to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
14. Any unused O2 Trio call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
15. Customers with the O2 Friends Bolt On are NOT eligible for O2 Trio.  They must opt out of the O2 Friends Bolt On then retry to opt in to O2 Trio

Only available to customers connecting to a Pay & Go SIM before 18th April 2008.

1. Subject to the terms below, new Telefónica O2 UK Limited customers who join O2 Pay & Go™ Original, Talkalot or Talkalotmore will be eligible for a free Welcome Allowance. O2 will send a confirmation text once this Welcome Allowance has been activated. You must have topped up a minimum of £10 and be in credit to take advantage of this offer. Your Welcome Allowance must be used within 30 days from the date you receive your confirmation text from O2. O2 reserves the right to amend or withdraw this promotion at any time.
2. Existing customers who transfer from other O2 calling plans are not eligible for this offer unless they upgrade to a 3G O2 handset or an i-mode® handset.
3. New or existing customers purchasing or upgrading to an i-mode handset are entitled to 5MB of free i-mode browsing & downloading. 
4. New customers (other than those purchasing an i-mode handset) or existing customers upgrading to a 3G O2 handset (other than a 3G i-mode handset) are entitled to the following Welcome Allowance: 5MB of free O2 Active access which equates to up to 1000 pages (depending on content); one free O2 ringtone; one free game from O2 Games Arcade; and 5 free picture messages. Standard WAP browsing and download charges apply.
5. In addition new or existing customers purchasing or upgrading to a 3G O2 handset (other than a 3G i-mode handset) will receive two O2 video downloads or streams in addition to items listed above. Use of 3G is subject to 3G coverage.
6. Games, videos and ringtones downloaded from the Revolution area of O2 Active are not included as part of this offer.
7. Welcome Allowances can be used in the UK only.
8. Services that are not provided by O2 are not included in this offer and you will be charged for accessing these services.
9. Ability to use GPRS WAP, i-mode, download ringtones, games, videos and send picture messages is handset dependent. No cash alternative is available.
10. Any unused Welcome Allowances will not be available to use after the 30-day period.
11. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
12. Terms and conditions apply to use of O2 products and services see www.o2.co.uk for full details.
13. Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

1. Available to O2 Pay & Go customers.
2. O2 Unlimited gives you either: Unlimited O2 to O2 Text allowance each month provided you have topped-up between £10 and £14 in the previous month OR; Unlimited O2 to O2 Text allowance and Unlimited O2 to O2 call allowance each month provided you have topped-up over £15 in the previous month. The allowance is for use in the UK only and excludes picture messages, which will be charged at the New Pay & Go Talkalot rates.
3. Excessive Use policy applies: O2 Unlimited provides unlimited texts or unlimited texts and calls (subject to top up requirements) to be used from your mobile phone for private, personal, non-commercial, purposes. You may not use your SIM Card - in, or connected to, any other device; or in a way that adversely impacts the service to other O2 customers. If for any reason O2 reasonably suspects that you are not acting in accordance with this policy, O2 reserves the right to impose further charges, or transfer you to a tariff which does not include unlimited texts or calls, or disconnect your account.
4. If you have a Bolt On which includes a text allowance, your O2 Unlimited free allowance will be used first followed by your Bolt On allowance.
5. Existing customers may switch to the O2 Unlimited free monthly allowance. Please note customers who are currently on the Original or Talkalot tariffs will be moved to the new O2 Unlimited new Talkalot rates if they opt in to O2 Unlimited free allowance. Customers will not be able to switch back to Original or Talkalot if they do this. To switch to O2 Unlimited, send a free text message with the keyword "LINK" to 21300. You will receive a text message within 24 hours to confirm that your current free monthly allowance will be replaced with O2 Unlimted. Text back "STOP LINK" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
6. Customers successfully transferring to O2 Unlimited from a another monthly free allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
7. By switching to O2 Unlimited customers are agreeing to replace their current free monthly allowance with O2 Unlimited free monthly allowance. Customers can only have one free monthly allowance active at any time.
8. O2 reserves the right to remove, vary or amend any element of the O2 Unlimited terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
9. Talklot 08 terms and conditions also apply from 18th Feb 2008.

Terms apply to all new and existing customers who connect or transfer to one of the following free allowance tariffs from April 18th 2008.

Online Pay & Go terms & conditions

1. New Pay & Go Talkalot charges are based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate.
2. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
3. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below.  Only one free monthly allowance may be received each month.
4. The day on which you first receive your free monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
5. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
6. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
7. Free monthly allowances of O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
8. Unused free monthly allowances for O2 Unlimited, Text Anytime Talkalotmore, Your Country or Favourite Place cannot be carried forward from one month to the next.
9. Free monthly allowances for O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place apply to use in the UK only.
10. Customers can switch to either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
11. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
12. You must have a minimum balance of 17 pence in order to initiate a GPRS WAP or i-mode session in the UK.
13. Calls to Customer Service on 08705 678678 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
14. O2 reserves the right to remove, vary or amend any element of the New Pay & Go Talkalot Tariff, O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
15. Standard O2 Pay & Go airtime terms and conditions also apply.

Text Anytime

1. Text Anytime gives you either:
   • 300 UK texts each month provided you have topped-up between £10 and £14 in the previous month OR;
   • 500 UK texts each month provided you have topped-up between £15 and £29 in the previous month OR;
   • Unlimited UK texts each month provided you have topped-up £30 or more the previous month (subject to excessive use policy see clause 2 below).
2. Excessive Use policy: O2’s Pay & Go Text Anytime unlimited texts must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:
   • in, or connected to, any other device; or
   • in a way that adversely impacts the service to other O2 customers.
   O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy.  If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges,  transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.
3. If you are on an existing customer on Text Anytime and only receive 1000 texts for topping up £30 then you will need to opt in to get unlimited Text Anytime. To Opt in send a text message with keyword UNLIMITED to 21300 and we will opt you in.  Please note you will also be moved to the new Talkalot rates as part of this request. It could take up to 48 hours to process your request.
4. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 300 UK texts. The following day, you will receive an additional 200 UK texts if you have topped up £15 to £29 in the previous month or will be given unlimited UK texts if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
5. If you have a Bolt On which includes a text allowance, your Text Anytime free allowance will be used first followed by your Bolt On allowance.
6. Existing customers may switch to the Text Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the new Talkalot tariff if they opt in to Text Anytime. You will not be able to switch back to Online Original or Online Talkalot or Talkalotmore if you do this. To switch to Text Anytime, send a free text message with the keyword "TEXTANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

Favourite Place

1. Available to O2 Pay & Go customers.
2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Favourite Place but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Favourite Place. You will not be able to switch back to Original or Talkalot if you do this.
3. To activate or switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
5. Favourite Place is an O2 Pay & Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff.  Favourite place gives you  one of the following options depending on your top up:
   1. 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up £10 in the last 30 days; or
   2. 1000 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £15 in the last 30 days; or
   3. Unlimited free minutes to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £30 in the last 30 days subject to excessive use policy see clause 7 below
6. If you are an existing customer on Favourite Place and you only receive 500 minutes for topping up £30 you will need to opt in to get unlimited Favourite Place(subject to excessive usage policy) To opt in send a text message with your nominated postcode to 22204 free and we will opt you in e.g SL14DX.   Please note you will also be moved to the new Talkalot rates as part of this request. It could take up to 48 hours to process your request.
7. Excessive Usage policy: O2’s Pay & Go Favourite Place unlimited calls must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:
   1. in, or connected to, any other device; or
   2. in a way that adversely impacts the service to other O2 customers.
   O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy.  If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges,  transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.
8. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting “NO PLACE” to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
9. The standard call charges for Favourite Place are based on the new O2 Talkalot rates. If you are opting-in from Pay & Go Original or Pay & Go Talkalot you are agreeing to the new Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
10. When you have used all your monthly Favourite Place allowance you will receive a text message to notify you that your free allowance has run out and you are now being charged for all calls.
11. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
12. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
13. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
14. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
15. You can change your postcode every 30 days by simply texting the word CHNGPOSTCODE <insert new postcode> to 22204.
16. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
17. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
18. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the new Talkalot rate.
19. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
20. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
21. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
22. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.

O2 Unlimited Terms and Conditions

1. Available to O2 Pay & Go customers.
2. O2 Unlimited gives you either: Unlimited O2 to O2 Text allowance each month provided you have topped-up between £10 and £14 in the previous month OR; Unlimited O2 to O2 Text allowance and Unlimited O2 to O2 call allowance each month provided you have topped-up over £15 in the previous month. The allowance is for use in the UK only and excludes picture messages, which will be charged at the New Pay & Go Talkalot rates.
3. Excessive Use policy applies: O2 Unlimited provides unlimited texts or unlimited texts and calls (subject to top up requirements) to be used from your mobile phone for private, personal, non-commercial, purposes.  You may not use your SIM Card - in, or connected to, any other device; or in a way that adversely impacts the service to other O2 customers. If for any reason O2 reasonably suspects that you are not acting in accordance with this policy, O2 reserves the right to impose further charges, or transfer you to a tariff which does not include unlimited texts or calls, or disconnect your account.
4. If you have a Bolt On which includes a text allowance, your O2 Unlimited free allowance will be used first followed by your Bolt On allowance.
5. Existing customers may switch to the O2 Unlimited free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalot tariffs will be moved to the new O2 Unlimited new Talkalot rates if they opt in to O2 Unlimited free allowance. Customers will not be able to switch back to Online Original or Online Talkalot if they do this. To switch to O2 Unlimited, send a free text message with the keyword "LINK" to 21300. You will receive a text message within 24 hours to confirm that your current free monthly allowance will be replaced with O2 Unlimited. Text back “STOP LINK” if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
6. Customers successfully transferring to O2 Unlimited from a another Online monthly free allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
7. By switching to O2 Unlimited customers are agreeing to replace their current free Online monthly allowance with O2 Unlimited free monthly allowance.  Customers can only have one free monthly allowance active at any time
8. O2 reserves the right to remove, vary or amend any element of the O2 Unlimited terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.

Your Country

1. Available to O2 Pay & Go customers.
2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Your Country but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Your Country. You will not be able to switch back to Original or Talkalot if you do this.
3. Your Country tariff enables you to make voice calls to International mobiles and landlines outside the UK, excluding a small number of countries. Your Country gives you either:
   1. 50 Minutes free to call any standard International landline or International mobile to any included country each month provided you have topped up £10 in the last 30 days; OR
   2. 100 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £15 in the last 30 days; OR
   3. 200 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £30 in the last 30 days.
4. Included countries are all countries apart from those which are specifically listed on the Your Country section of o2.co.uk or at the end of these terms as excluded.
5. For existing O2 customers you will need to activate the Your Country tariff, do this send a text message with the keyword “Your Country” to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Your Country tariff is now active.  Your Country will be automatically active on all Your Country SIM Cards.
6. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Your Country free call allowance.
7. By opting into Your Country you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with free International minutes from Your Country tariff.
8. Eligible customers may change tariffs to or from Your Country every 30 days.
9. The standard UK call charges for Your Country tariff are based on the new O2 Talkalot rates.  If you are opting-in from Pay & Go Original or Pay & Go Talkalot you are agreeing to the new Talkalot call charges. tariff details can be viewed at o2.co.uk/mobilestariffs
10. If you are on Your Country and are not receiving the new Talkalot rates then simply send a text message with keyword YOUR COUNTRY to 21300 to opt in. This could take up to 48 hours to process.
11. Once your free Your Country international minutes have been used in the month, all calls from the UK to another country and all calls to excluded countries will be charged at the International Caller Bolt On rates (visit www.o2.co.uk for details).
12. If you are opting in from another free allowance tariff from O2, you will receive notification that your current free allowance will be replaced by the Your Country free allowance as from your next anniversary date. You will have 48 hours upon receiving this text to opt out of the tariff transfer by sending a text message with the keywords “NO COUNTRY” to 21300.
13. Once you are on Your Country, you will receive a pre-call whisper every time you make a free of charge call, as well as the first time you make a call after your free allowance is finished. You will also receive text notification to tell you your free allowance has finished.
14. Calls made to International mobile numbers will be decremented from the free tariff bundle, even if the mobile being called is in the UK.
15. Calls made to UK mobile numbers, when they aren’t in the UK, will be charged at the normal UK rates as per the new Talkalot call plan (see www.o2.co.uk for details).
16. When topping up in a single transaction for the first time when activating or transferring to the Your Country tariff, 50 free minutes will be added to your account.  It may then take up to 24 hours for the full free allowance to be added to your account, depending on total amount topped up. (For example, if you top up £20 when first activating a Your Country SIM Card, you are eligible to receive 100 free International minutes. 50 free minutes will be added to your account directly, and the follow up 50 minutes will be added within 24 hours, we will notify you via text message when the full free allowance has been added).
17. On your first ever top-up when activating or transferring to the Your Country tariff the free minutes allowance will only apply to the first single transaction, any top-ups done in subsequent transactions will be rolled over and added to your next month’s allowance. (E.g. top up £30 in a single transaction and you will receive 50 mins immediately then the remaining 150 mins within 24 hours. Top up £10 + £20 in two separate transactions, only the £10 top-up will count towards your first month’s free allowance, the £20 top-up allowance will be added to the following month’s free allowance).
18. Calls excluded from the Your Country free allowance are all calls to UK mobiles, UK landlines, calls to Voicemail 901; and the following, even when made to a non-UK number: video calls, calls made whilst abroad, calls to premium rate numbers, calls to Inmarasat, calls using or to satellite phones (i.e. Thuraya), mobile internet calls, and calls to excluded countries as stated on the Your Country section of o2.co.uk, or at the end of these terms. These calls are charged at Talkalot tariff rates, or International caller Bolt On rates when calling Countries excluded from the tariff.
19. The Your Country free call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive Your Country free allowance until you next top up.  This then resets your anniversary date. You will receive a text confirmation. The allowance will be added to you account in accordance with points 14 and 15.
20. Any unused Your Country free call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
21. O2 reserves the right to remove, vary or amend any element of this offer. If we amend Your Country tariff to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
22. Excluded countries: Cuba, Solomon Islands, Sao Tome and Principe, Sudan, Norfolk Island, Papua New Guinea, Vanuatu, Somalia and Syria. 

These terms apply to customers connecting to or transferring to an Online Pay & Go customers before 18th April 2008.

Online Pay & Go terms & conditions

1. Online Pay & Go Talkalot is based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate. Pay & Go Talkalot weekend rates apply Friday midnight to Sunday midnight.
2. Unless otherwise stated, call rates include VAT and are quoted by the minute, charged by the second and rounded up to the nearest penny.
3. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
4. The minimum connection charge for calls to O2 UK mobiles and standard UK landlines (starting 01, 02 or 03) is 20p during the first three minutes of calls each day then 5p thereafter. For all other calls the minimum call charge is 20p, excluding premium rate and calls to 07744 and 07755 numbers where a one minute minimum call charge applies, and voicemail, which is charged at 10p per call. The minimum charge on both GPRS WAP and i-mode sessions is 1p. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below.  Only one free monthly allowance may be received each month.
5. The day on which you first receive your monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free Text Anytime, Talk Anytime, Talk Offpeak or Favouite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
6. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
7. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
8. Free monthly allowances of Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
9. Unused free monthly allowances for Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place cannot be carried forward from one month to the next.
10. Free monthly allowances for Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place apply to use in the UK only.
11. Customers can switch to either the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
12. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
13. To use your free monthly browsing allowance you must have a GPRS or i-mode® capable handset and your SIM must be GPRS enabled. Browsing free monthly allowances can be used for either GRPS WAP or i-mode in the UK only.
14. You must have a minimum balance of 60 pence in order to initiate a GPRS WAP or i-mode session in the UK.
15. Calls to Customer Service on 08705 678678 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
16. O2 reserves the right to remove, vary or amend any element of the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowances. If we amend Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
17. Standard O2 Pay & Go airtime terms and conditions also apply.

Text Anytime Free Monthly Allowance:

1. Text Anytime gives you either:
   • 300 UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
   • 500 UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
   • Unlimited UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
2. Fair Use policy: O2’s Pay & Go online unlimited text package provides unlimited texts to be used for private non-commercial use only.  Your SIM Card must be used in your Mobile Phone and not in any other device.  O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy.  If we are unable to contact you or you fail to change your behaviour following such request, O2 may [impose standard charges, transfer you to a tariff which does not include unlimited texts, or disconnect your account].
3. If you are on text anytime and only receive 1000 texts for topping up £30 then to get unlimited simply send a text message with keyword UNLIMITED to 21300 and we will opt you in.
4. Messaging units can be used in the UK to send texts, picture messages or a combination of both. One UK text uses one Messaging unit; one UK picture message uses three Messaging units.
5. You must have a minimum of three Messaging units left in your Text Anytime Messaging allowance to send a picture message. If you do not have enough Messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining Messaging units.
6. If you have a Bolt On which includes a messaging allowance, your Text Anytime inclusive Messaging allowance will be used first followed by your Bolt On allowance.
7. If you have a Browsing or O2 Web Bolt On, your Text Anytime inclusive browsing allowance will be used first followed by your Bolt On allowance.
8. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 300 UK Messaging units and 1MB of UK browsing allowance. The following day, you will receive an additional 200 UK Messaging units if you have topped up £15 to £29 in the previous month or will be given unlimited UK Messaging units if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
9. Existing customers may switch to the Text Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Text Anytime. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Text Anytime, send a free text message with the keyword "TEXTANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

Talk Anytime Free Monthly Allowance:

1. Talk Anytime gives you either:
   • 50 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
   • 100 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
   • 150 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
2. If you have a Bolt On which includes a voice allowance, your Talk Anytime inclusive voice allowance will be used first followed by your Bolt On allowance.
3. If you have a Browsing or O2 Web Bolt On, your Talk Anytime inclusive browsing allowance will be used first followed by your Bolt On allowance.
4. Inclusive UK standard network voice calls are calls made in the UK to UK standard landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
5. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 50 UK standard network anytime minutes and 1MB of UK browsing allowance. The following day, you will receive an additional 50 UK standard network anytime minutes if you have topped up £15 to £29 in the previous month or an additional 100 UK standard network anytime minutes if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
6. Existing customers may switch to the Talk Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Talk Anytime. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Talk Anytime, send a free text message with the keyword "TALKANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted

Talk Offpeak Free Monthly Allowance:

1. Talk Offpeak gives you either:
   • 100 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
   • 150 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
   • 300 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
2. Offpeak is all times other than 7.30am to 7.30pm Monday to Friday.
3. If you have a Bolt On which includes a voice allowance, your Talk Offpeak inclusive voice allowance will be used first followed by your Bolt On allowance for eligible offpeak calls.
4. If you have a Browsing or O2 Web Bolt On, your Talk Offpeak inclusive browsing allowance will be used first followed by your Bolt On allowance.
5. Inclusive UK standard network voice calls are calls made in the UK to UK standard landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
6. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 100 UK standard network offpeak minutes and 1MB of UK browsing allowance. The following day, you will receive an additional 50 UK standard network offpeak minutes if you have topped up £15 to £29 in the previous month or an additional 200 UK standard network offpeak minutes if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
7. Existing customers may switch to the Talk Offpeak free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Talk Offpeak. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Talk Offpeak, send a free text message with the keyword "OFFPEAK" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

Favourite Place Free Monthly Allowance

1. Available to O2 Online Pay & Go customers.
2. Eligible customers may change tariffs every 30 days. Existing customers may switch to the Favourite Place free monthly allowance but please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Favourite Place. You will not be able to switch back to Online Original or Online Talkalotmore if you do this.
3. To switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
5. Favourite Place is an O2 Pay & Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode together with 1MB UK browsing. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting “NO PLACE” to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
6. The standard call charges for Favourite Place are based on O2 Talkalot rates. If you are opting-in from Pay & Go Original you are agreeing to Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
7. Favourite Place gives you 500 anytime minutes to call UK standard landlines (starting 01, 02 or 03) and O2 mobile numbers (except excluded calls) from your registered UK postcode every month together with 1MB UK browsing, provided you have topped-up at least £10 in the previous month.
8. When your Favourite Place allowance runs out you will receive a text message within 4 minutes to notify you that your free allowance has run out and you are now being charged for all calls.
9. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
10. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
11. If you have a Browsing or O2 Web Bolt On, your Favourite Place inclusive browsing allowance will be used first followed by your Bolt On allowance.
12. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
13. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
14. You can change your postcode every 30 days by simply texting the word CHNGPOSTCODE <insert new postcode> to 22204.
15. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
16. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
17. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the standard Talkalot rate.
18. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
19. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
20. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
21. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.

Online Pay & Go Talkalot terms - Applies to customers who joined up until 5 May 2006.

1. Online Pay & Go Talkalot and Talkalotmore are based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate. Use of the Talkalotmore call allowance does not count towards the first three minutes of the day.
2. Pay & Go Talkalot and Talkalotmore weekend rates apply Friday midnight to Sunday midnight.
3. Unless otherwise stated, call rates include VAT and are quoted by the minute, charged by the second and rounded up to the nearest penny.
4. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
5. Minimum connection charge for calls to UK mobiles and standard UK landlines (starting 01, 02 or 03) is 10p during the first three minutes of calls each day then 5p thereafter. For all other calls the minimum call charge is 10p, excluding premium rate and calls to 07744 and 07755 numbers where a one minute minimum call charge applies.  Minimum charge on both GPRS WAP and i-mode sessions is 1p. .  
6. Monthly allowances of Messages, Calls and Messages and Browsing are limited to the levels outlined in your chosen tariff per calendar month.
7. Unused monthly allowances cannot be carried forward from one month to the next.
8. Calls to Customer Service on 08705 678678 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
9. Browsing used in excess of any inclusive allowance will be charged at the rates stated within tariff tables listed within O2 Online shop.
10. Browsing rates, quoted by the MB, charged by the kilobyte and rounded up to the nearest penny when totalling.
11. The ability to send picture messages and text messages requires a compatible handset.
12. To obtain your monthly Messages or Calls and Messages and Browsing allowance you must top-up by at least £10 each month.
13. You must have a minimum balance of 60 pence in order to initiate a GPRS WAP or i-mode session in the UK.

Online Messages Monthly Allowance

1. If you have selected Talkalot with Messages you will receive 300 UK Message units each month providing you top up your calltime with at least £10 each month.
2. Message units can be used to send texts, picture messages or a combination of both. One UK text uses one Message unit; one UK picture message uses three Message units.
3. You must have a minimum of three Message units left in your inclusive Messages allowance to send a picture message. If you do not have enough Message units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining Message units.
4. Unused Messages units will not be rolled over from one month to the next.
5. Text and picture messages sent in excess of your monthly allowance will be charged at your standard rate.
6. Your monthly Online Messages allowance applies to use in the UK only.

Online Calls & Messages Monthly Allowance

1. If you have selected Talkalot with Calls and Messages you will receive 6000 UK Calls and Message units each month providing you top up your calltime with at least £10 each month. As any UK network anytime voice calls are charged on a per second basis, the 6000 Calls & Message units equate to 100 any UK network anytime voice minutes.
2. Calls and Message units can be used to send texts, send picture messages, make any UK network anytime voice calls or a combination of all three. One UK text uses 60 Calls & Message units; one UK picture message uses 180 Calls & Message units; and one any UK network anytime voice second uses 1 Calls & Message unit. Therefore the 6000 Calls and Messages units equate to up to 100 text messages or up to 100 any UK network anytime voice minutes or up to 33 picture messages or a combination of all three until the 6000 units are depleted.
3. Inclusive any UK network anytime voice calls are calls made in the UK to standard UK landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
4. You must have a minimum of 60 Calls & Message units left in your inclusive Calls & Messages allowance to send a text message. If you do not have enough Calls & Message units to send a text message then you will simply be charged standard rate for sending this text message. You will however be able to make eligible voice calls using the remaining Calls & Message units.
5. You must have a minimum of 180 Calls & Message units left in your inclusive Calls & Messages allowance to send a picture message. If you do not have enough Calls & Message units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to make eligible voice calls using the remaining Calls & Message units.
6. Unused Calls & Message units will not be rolled over from one month to the next.
7. Text & picture messages sent and voice calls made in excess of your monthly allowance will be charged at your standard rate.
8. Monthly Online Calls & Messages allowance applies to use in the UK only.

Online Browsing Monthly Allowance

1. You will receive 1 MB UK Browsing each month providing you top up your calltime with at least £10 each month.
2. Your Browsing allowance can be used for either GRPS WAP or i-mode.
3. To use your free monthly Browsing allowance you must have a GPRS or i-mode capable handset and your SIM must be GPRS enabled.
4. Use of i-mode services requires an i-mode handset.
5. Unused Browsing units will not be rolled over from one month to the next.
6. Monthly Browsing allowance applies to use in the UK only.

General

1. Online customer service & online billing: Internet charges may apply at your Internet service provider rates.
2. Text messaging from abroad (including Channel Islands and Isle of Man) will be charged at the foreign network operators prevailing rates for a text back to the UK.
3. Inclusive text allowance includes standard rate person-person SMS in the UK only.

i-mode and the i-mode logo are trademarks or registered trademarks of NTT DoCoMo Inc. in Japan and other countries.

General terms and conditions for all Pay & Go Bolt Ons

1. Bolt Ons are available on Pay & Go Original, Pay & Go Talkalotmore, Favourite Place, O2 Trio and Pay & Go Talkalot tariffs.
2. Your Bolt On(s) will take up to 48 hours to activate. We will send you a text message to confirm when your Bolt On has been activated.
3. Once activated your chosen Bolt On(s) will continue to be applied and your monthly payment deducted each month on your anniversary date, until you opt out of the service. Each month you will receive a reminder text message 48 hours before your monthly Bolt On payment is deducted.
4. If you wish to opt out you must do so at least 48 hours before your next monthly anniversary date otherwise your monthly Bolt On charge will be deducted from your balance.
5. A one month minimum term applies. The one month period starts from the day you receive a confirmation text message from us notifying you that your Bolt On is now active. You may opt in or opt out at any time but no refunds will be given once you have opted in.
6. Bolt On allowances must be used before your next anniversary date. Unused allowances cannot be rolled over to subsequent months.
7. If you have not opted out, but we are unable to deduct your monthly payment from your calltime balance, you won’t receive your Bolt On monthly allowance.  We will deduct the Bolt On monthly charge from your calltime balance within 15 minutes from your next top up and will then reinstate your Bolt On(s). This will be your new anniversary date.
8. Bolt On allowances can be used in the UK only unless otherwise stated.
9. Standard charges apply once your Bolt On allowance(s) have been used.
10. For your remaining Bolt On balance send a free text message with the keyword “BALANCE” to 20202 or call 4444 option 2 free from your O2 mobile
11. If your mobile number is barred for whatever reason then you will lose the benefits of your chosen Bolt On. No refund of unused Bolt Ons will be given.
12. O2 reserves the right to remove or vary the terms of any Bolt On. Where we vary the terms of a Bolt On you are using to your disadvantage, we will notify you of this by text message
13. If the Distance Selling Regulations apply, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once your chosen Bolt On has been activated. Your statutory rights are unaffected.
14. These terms are in addition to the terms and conditions of your specific chosen Bolt On.

O2 Web Bolt On

1. The O2 Web Bolt On allows you unlimited use (subject to this excessive usage policy) of Telefónica O2 UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
   1. in, or connected to, any other device including modems;
   2. to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
   3. in such a way that adversely impacts the service to other O2 customers.
   If O2 reasonably suspects you are not acting in accordance with this policy (including where you use an atypical volume of data as compared to normal users of the O2 Web Bolt On, which will normally be less than 200MB of usage within a one month period), O2 reserves the right to impose standard browsing charges (see www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the O2 Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.
2. To OPT IN to the O2 Web Bolt On send a free text message containing the keyword "WEB" to 21300 or call free on 2425 from your O2 mobile.
3. One month minimum term applies. To OPT OUT send a free text message containing the keyword "WEBOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. 
4. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge is the monthly fee of £7.50. No refunds will be given.
5. Benefits of your O2 Web Bolt On apply to use in the UK only.
6. A maximum of one O2 Web Bolt On can be added to your mobile at any one time.
7. O2 Web Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the O2 Web Bolt On.
8. Please note O2 Web Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download, O2 Active Browsing or O2 Web & Wi-Fi Bolt Ons.
9. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
10. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

Browse & Download Bolt Ons (no longer available to opt into)

1. The Browse & Download 2MB Bolt On provides 2 Megabytes (2MB) of GPRS WAP browsing for £3.00 per month.
2. The Browse & Download 4MB Bolt On provides 4 Megabytes (4MB) of GPRS WAP browsing for £5.00 per month.
3. To OPT IN to a Browse & Download Bolt On send a free text message containing the keyword "BROWSE2" or "BROWSE4" to 21300 or call free on 2425 from your O2 mobile.
4. One month minimum term applies. To OPT OUT send a free text message containing the keyword "BROWSEOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
5. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge per month is the monthly fee for the Bolt On. No refunds will be given.
6. Any GPRS WAP browsing made in excess of monthly allowance will be charged at your standard rate for GPRS WAP.
7. Benefits of your Browse & Download Bolt On apply to use in the UK only.
8. Unused allowance will not be rolled over from one month to the next.
9. Maximum of one Browse & Download Bolt On can be added to your mobile at any one time.
10. Browse & Download Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the Browse & Download Bolt Ons.
11. Please note Browse & Download Bolt Ons cannot be used in conjunction with the WAP 500, O2 Active Browsing, O2 Web or O2 Web & Wi-Fi Bolt Ons.
12. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
13. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

O2 Friends Bolt On

1. O2 Friends provides half price voice calls, video calls, text messages, picture messages and video messages to 3 selected UK numbers each month for £4.99 per month.
2. Your 3 selected numbers must be either UK mobile numbers or UK standard landlines (starting 01 or 02 or 03) only. Calls and messages (if applicable) to these selected numbers must be made within the UK to be valid for the half price discount.
3. A compatible handset with correct settings and network registration is required to use picture messages, video messages and video calling. No cash or credit alternatives will be offered if customers are not able to make certain types of calls due to an incompatible handset, incorrect settings or incorrect network registration. Call O2 Customer Service if you need assistance applying correct settings to your compatible handset.
4. To OPT IN to the O2 Friends Bolt On call free on 2425 from your O2 mobile and follow the instructions.
5. One month minimum term applies. To OPT OUT call free on 2425 from your O2 mobile at least 48 hours before the next payment is due.
6. O2 Friends half price discount excludes calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
7. To benefit from the O2 Friends half price discount you must ensure that you dial your selected numbers using exactly the same format as you used when you registered your chosen numbers.
8. Minimum call charge for all calls will remain at 5p per minute
9. If the O2 Friends rate for messages is not a whole number, the price you are charged will be rounded down to the nearest penny
10. O2 Friends Bolt On is not compatible with the O2 Trio tariff.  You must opt out of your O2 Friends Bolt On if you wish to move to the O2 Trio tariff.
11. You can change your 3 chosen O2 Friends numbers once within any one month period by calling 2425 free from your mobile. You can also change your numbers every time you top up your mobile via credit card or voucher. If you top up by E Top-Up you will need to call 2425 to change your numbers 48 hours after your credit has been successfully added to your handset. If you want to keep the same chosen numbers no action is required.
12. You can OPT IN or OPT OUT of O2 Friends at any time. However the minimum charge is £4.99 and no refunds will be given.
13. A maximum of one O2 Friends Bolt On can be added to your mobile at any one time.
14. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

Calls 50 Bolt On

1. The Calls 50 Bolt On provides 50 anytime anyone voice minutes each month for £7.99 a month.
2. To OPT IN send a text with the keyword "CALLS50" to 21300 free of charge or call free on 2425 from your O2 mobile.
3. One month minimum term applies. To OPT OUT send a text with the keyword "CALLS50 OFF" to 21300 free of charge at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
4. You may opt in or opt out of the service at anytime. The minimum charge per month is £7.99.No refunds will be given.
5. Maximum of one Calls 50 Bolt On can be added to your mobile at any one time.
6. Unused Calls allowance will not be rolled over from one month to the next.
7. Anyone voice minutes include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks.
8. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
9. Calls made in excess of your Calls 50 Bolt On allowance each month will be charged at your standard rate.
10. If you have a Calls 50 Bolt On together with a Calls and Messaging Bolt On, any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance in preference to your Calls 50 Bolt On allowance.
11. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details

Messaging 50, 100, 200, 400 Bolt Ons

1. MSG 50: 50 messaging units each month for £3.99 a month. MSG 100:100 messaging units each month for £6.99 a month. MSG 200: 200 messaging units each month for £9.99 a month. MSG 400: 400 messaging units each month for £11.99 a month.
2. To OPT IN to one of the Messaging Bolt Ons send a free text message with the keyword "MSG 50" or "MSG 100" or "MSG 200" or "MSG 400" to 21300 or call free on 2425 from your O2 mobile.
3. One month minimum term applies. To OPT OUT send a free text message with the keyword "MSG OFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
4. You may opt in or opt out of the service at anytime. The minimum charge per month is £3.99 or £6.99 or £9.99 or £11.99 respectively. No refunds will be given.
5. Maximum of one Messaging Bolt On can be added to your mobile at any one time.
6. Unused messaging allowance will not be rolled over from one month to the next
7. Only standard UK text & picture messages you send are included. Messaging from abroad, premium services or any chargeable messages you receive are excluded.
8. Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
9. You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
10. Messages sent in excess of your Messaging Bolt On allowance each month will be charged at your standard rate.
11. If you have a Messaging Bolt On together with a Calls and Messaging Bolt On, any messages you send will be taken from your Messaging Bolt On allowance in preference to your Calls and Messaging Bolt On allowance. 
12. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

WAP 500 Bolt On (no longer available for new subscriptions)

1. WAP 500 provides 500 mobile internet minutes for £4.99 per month. 
2. Please ensure you have £4.99 credit available for activation.
3. To opt in to WAP 500 send a free text message to 21300 containing the keyword 'WAP 500'. 
4. To OPT OUT send a free text message to 21300 containing the keywords 'WAP 500 OFF' at least 48 hours before the next payment is due.
5. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge per month is £4.99. No refunds will be given.
6. Any Mobile Internet calls in excess of 500 minutes per month will be charged at your standard rate for Internet access and reconnection to WAP 500 will not be possible.
7. Benefits of WAP 500 applies for use in the UK only.
8. Timing is continuous irrespective of account status. Subject to change. Call charges are inclusive of VAT where applicable. We reserve the right to alter these charges from time to time. Minimum charge for calls made whilst abroad is one minute, followed by one-minute increments. All charges are rounded up to the nearest penny. Calls are charged from when your call is connected.
9. Unused WAP minutes do not roll over to subsequent months.
10. Maximum of one Mobile Internet Bolt On allowed at any time.
11. WAP500 applies to Circuit Switched WAP and not GPRS WAP.
12. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Euro Bolt On

1. For £1.99 per month customers will receive reduced call and text rates for calls received and made whilst abroad in most of Europe during that month. Euro Bolt On pricing and country information can be viewed at www.o2.co.uk. Prices and included countries are subject to change. Please check before you travel.
2. To OPT IN send a free text with the keyword "EURO" to 21300 or call free on 2425 from your O2 mobile. 
3. One month minimum term applies. To OPT OUT send a free text with the keywords "EURO OFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. Payment will be taken automatically each month unless you OPT OUT.
4. Your calltime balance must have sufficient credit each month to benefit from the Euro Bolt On.
5. You may opt in or opt out of the service at any time however the minimum charge per month is £1.99 and no refunds will be given.
6. Maximum of one Euro Bolt On can be added to your mobile at any one time.
7. O2 reserves the right to withdraw or amend the Euro Bolt On, countries covered or prices. If we make any changes to your disadvantage we will provide you with notice via text message.
8. Video calls made or received whilst abroad are excluded from the Euro Bolt On.
9. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Ireland Bolt On

1. The Ireland Bolt On can be added for £1.99 per month and enables you to make the following calls from the Republic of Ireland at your standard UK rates: calls to standard UK fixed lines (starting 01,02,03) and UK mobiles (excluding video calls), Voicemail 901, Customer Service, O2 Directories (118402), Text messages to UK mobiles, 1471 Call Return, Circuit Switched WAP, GPRS WAP and i-mode^®. Calls received whilst in the Republic of Ireland will be free. Calls to Group Chat, Group Conferencing, Timeline (123), Premium Rate numbers, International Directory Enquiries (118505), 07744/07755 numbers, Trafficline (1200) and all other international calls and text messages are excluded.
2. The discount only applies if you are using Direct Dial from your phone and not the *111*# prefix. To call home or send a text, just dial the full UK number, E.g. 01234 567890
3. Calls made to the Republic of Ireland numbers will be charged at your standard
4. To OPT IN to the Ireland Bolt On call free on 2425 from your O2 mobile and follow the instructions, text ‘IRELAND to 21300 free or subscribe online.
5. A one month minimum term applies. To OPT OUT call free on 2425 from your O2 mobile, text ‘IRELAND OFF’ to 21300 free or opt out online at least 48 hours before the next payment is due.
6. Customers will be reminded via text message to ensure there is sufficient call time balance for the £1.99 Ireland Bolt On charge to be deducted within 48 hours of the charge being deducted.
7. If we are unable to deduct the monthly payment of £1.99 you will lose Ireland Bolt On benefits and default to the standard Pay & Go roaming charges. When you next top up you should allow 24 hours from the time the £1.99 deduction is made for the Ireland Bolt On benefits to be made available.
8. General Bolt On terms apply. See www.o2.co.uk/terms for details.

International Talk & Text Bolt On (no longer available for new subscriptions)

1. International Talk and Text Bolt On can be added to all O2 Pay & Go packages except: Consumer Pay & Go (with Free Best Friend), U, Easylife, Business Pay & Go for a one off charge of £4.99.
2. To activate this service call 2424 from your mobile. Please note it may take 48 hours for activation. Activating International Talk and Text constitutes your acceptance of these terms and conditions
3. International Talk and Text pricing and country information can be viewed at www.o2.co.uk or is available in store. Prices may be subject to change. Any changes in International Talk and Text charges will be communicated via text message with 30 days notice. If O2 increases the cost of International Talk and Text within four months of joining, upon request you will receive a full refund of the subscription fee to your handset balance.
4. O2 reserves the right to withdraw International Talk and Text. In this circumstance O2 will give 30 days notice
5. International Talk and Text cannot be transferred to another mobile number or SIM card
6. Video calls are excluded from the International Talk & Text Bolt On.
7. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Bonus Messaging 50 Bolt On

1. Bonus Messaging 50 Bolt On is available to pre-selected customers who are either given the option to enroll by ringing free on 2425 or who are enrolled automatically and informed by text message. Bonus Messaging 50 Bolt On provides 50 UK messaging units for one month at no charge. The one month period starts from the day you receive a confirmation text message from us.
2. Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
3. You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
4. Only standard UK text & picture messages you send are included. Excludes text & picture messaging to and from abroad, premium services or any chargeable messages you receive
5. Text & picture messages sent in excess of your free allowance will be charged at your standard rate.
6. Any unused free allowance will not be available to use after the month period has expired.
7. If your mobile number is barred for whatever reason then you will lose the benefits of your Bonus Messaging 50 Bolt On.
8. For full details of current text and picture message charges please visit www.o2.co.uk
9. O2 reserves the right to withdraw Bonus Messaging 50 Bolt On at any time.
10. Customers who have already registered for or have already paid for a Messaging Bolt On will not be eligible for the Bonus Messaging 50 Bolt On.
11. If you opt in to a paid for Messaging or Calls & Messaging Bolt On whilst you have a valid Bonus Messaging 50 Bolt On, any text or picture messages you send will be taken from your Bonus Messaging 50 allowance in preference to the paid for Bolt On allowance.
12. Only one Bonus Messaging 50 Bolt On per customer at any one time.
13. You are required to activate your Bonus Messaging 50 Bolt On before the end of the calendar month in which you receive notification of eligibility from 02, otherwise you will not be eligible after this period elapses.

O2 Home Bolt Ons

1. O2 Home 100 provides 100 minutes of eligible calls made from your registered UK postcode for £9.99 per month. O2 Home 250 provides 250 minutes of eligible calls made from your registered UK postcode for £4.99 per month.
2. To register for an O2 Home Bolt On you must register an eligible UK postcode. You can change the postcode every 10 weeks. You can only register one O2 Home BoltOn at any one time. .
3. All calls originating from within your registered UK postcode will be preceded with an announcement confirming this.
4. O2 Home 100 eligible calls are calls made from your registered UK postcode at anytime to any UK standard landlines (starting 01 or 02 or 03) and UK mobile numbers.
5. O2 Home 250 eligible calls are call made from your registered UK postcode during off peak times (7.30pm to 7.30am Monday to Thursday and 7.30pm Friday to 7.30am Monday) to any UK standard landlines (starting 01 or 02 or 03) and O2 mobile numbers only.
6. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers, mobile internet calls and calls made using the 1471 or Voicemail 901 return call facility.
7. O2 Home allowances must be used within month of issue. Unused allowance will not be rolled over from one month to the next.
8. One month minimum term applies. To OPT OUT text "HOME100OFF" or "HOME250OFF" to 21300 free of charge at least 48 hours before your next payment is due, or alternatively call free on 2425 from your O2 mobile.
9. O2 Home is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
10. To OPT IN to O2 Home call free on 2425 from your O2 mobile, or visit www.o2.co.uk/boltons or text "HOME100/250. Fullname. First line of address. Postcode" including the fullstops to 21300 free of charge.
11. You may OPT IN or OPT OUT of the service at any time. However the minimum charge is £4.99 for O2 Home 250, £9.99 for O2 Home 100 and no refunds will be given.
12. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at your standard rate.
13. Other Bolt Ons are available to O2 Home customers, subject to other Bolt On terms and conditions. 
14. Maximum one O2 Home Bolt On. If you have the O2 Calls and Messaging Bolt On too, or O2 Friends Bolt On too, the O2 Home allowance will be used first. If you are on the Favourite Place tariff then the Favourite Place allowance will be used first for eligible calls.
15. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
16. The O2 Home Bolt On is not compatible with the 1471 Call Return service. If you are within your Home postcode area and dial 3 to return a 1471 number, this is excluded from your O2 Home Bolt On allowance.
17. The O2 Home Bolt On is not compatible with the Voicemail 901 Call Return service. If you are within your Home postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your O2 Home Bolt On allowance.
18. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any one time.
19. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

International Caller Bolt On

1. The International Caller Bolt On can be added for a one-off charge of £4.99 and provides discounted international calls and text.
2. The International Caller Bolt On pricing and country information can be viewed at www.o2.co.uk or is available in store. Prices may be subject to change. Any change in International Caller Bolt On charges will be communicated via text message.
3. The International Caller Bolt On cannot be transferred to another mobile number or SIM card
4. To OPT IN to the International Caller Bolt On call free on 2425 from your O2 mobile and follow the instructions, text 'INTERNATIONAL' to 21300 free or subscribe online.
5. Video calls are excluded from the International Caller Bolt On.
6. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Calls and Messaging Bolt On

1. Calls and Messaging Bolt On: 50 messaging units each month and 50 anytime anyone voice minutes each month for £10 a month.
2. To OPT IN to Calls and Messaging Bolt On send a text message with the keyword "CALLSMSG" to 21300 free of charge or call free on 2425 from your O2 mobile.
3. For £10 per month, Calls and Messaging Bolt On provides an allowance of 50 minutes of anytime inclusive UK calls per month to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks and 50 inclusive messaging units per month (excluding SMS mobile termination messages, premium services and messages sent to or from outside the UK). The 50 minutes monthly call allowance excludes video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
4. Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
5. You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
6. One month minimum term applies. To OPT OUT send a text message with the keyword "CALLSMSGOFF" to 21300 free of charge at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
7. You may opt in or opt out of the service at anytime. The minimum charge per month is £10. No refunds will be given.
8. Unused messaging units and or voice allowance will not be rolled over from one month to the next. Compatible handset is required to send picture messages
9. Text & picture messages sent and voice calls made in excess of your Calls and Messaging Bolt On allowance each month will be charged at your standard rate.
10. Maximum of one Calls and Messaging Bolt On can be added to your mobile at any one time
11. If you have a Calls and Messaging Bolt On together with a Messaging Bolt On, any messages you send will be taken from your Messaging Bolt On allowance in preference to your Calls and Messaging Bolt On allowance.
12. If you have a Calls and Messaging Bolt On together with a Calls 50 Bolt On, any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance in preference to your Calls 50 Bolt On allowance.
13. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

Calls and Messaging Bolt On – payment by Direct Debit

1. To pay for the Calls and Messaging Bolt On via Direct Debit you must be 18 or over and hold a valid UK bank account to set up a direct debit.
2. Payment by Direct Debit is subject to status, identity check and a 1 month minimum term.
3. In certain cases a credit check and/or proof of satisfactory conduct of your account may be required.
4. The Call and Messaging allowance operates on an anniversary month basis.
5. Whilst your Direct Debit is being set up you are required to make an initial payment of £10 by airtime debit (which can be paid for by credit/debit card and/or top-up vouchers) for the Calls and Messaging allowance
6. Maximum £40 Direct Debit applies. Subject to change.
7. Any amount over £10 that is being paid for by Direct Debit will be applied to the handset as calltime within 12 days of payment being debited from your bank account. Subject to change.
8. You will be notified if the Direct Debit fails or is cancelled and you will lose your inclusive allowance once your current allowance has expired.
9. If your Direct Debit cannot be set up you will be refunded the cost of any call allowance which was paid for by airtime debit and has not started.
10. You will become ineligible for the Calls and Messaging inclusive messaging/call allowance if your Direct Debit fails or defaults more than 3 times.
11. You must give us 30 days notice if you wish to cancel your Direct Debit for the Calls and Messaging Bolt On allowance. If you wish to set up your allowance after cancelling, a new 1 month minimum term will apply.
12. In the event that we reasonably suspect fraudulent use or in the event of error, we reserve the right to recover any airtime credit.
13. If you return your handset under our 14 day return policy you will be refunded the cost of any complete Calls and Messaging Bolt On allowance that has been paid for in advance but not used.

My Europe Extra

1. All O2 Pay & Go customers may opt-in to My Europe Extra for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in any of the Included Countries as set out in these terms and conditions.
2. Customers who opt-in to the service and are abroad in any of the Included Countries will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute;
   3. Send texts to all mobiles in any country at 25 p per text; and
   4. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,
   at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw My Europe Extra from any individual at any time in the case of overuse or abuse. The Included countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Serbia and Montenegro, Slovenia, Spain, Sweden and Switzerland. A minimum call charge of 25p per call made will apply.  All rates include VAT.
3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.   MMS and Data calls are also not included.
4. To opt-in to My Europe Extra text “Extra Month” for the one month version and “Extra” for the on-going subscription to 21300 or call  Customer Services from your O2 Pay & Go mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 48 hours after O2 receives the opt-in request and will be notified that My Europe Extra has been activated via text message.  Customers will also be able to opt into My Europe Extra by calling 2425 and via o2.co.uk.   By opting-in you give your agreement to receiving messages relating to this service from O2.
5. When opting-in to My Europe Extra, you may choose from the following two options:
   1. One month subscription at a cost of £10; or
   2. On-going subscription at a cost of £10 per month.
6. If you choose a one month subscription, a one-off fee of £10 will be deducted from your available balance within two days after we receive your opt-in request and access to the discounted rates applicable to My Europe Extra will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
7. If you choose an on-going subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £10 deducted from your available credit each month, until you actively contact O2 customer service to opt-out of the service or text “Extra off” to 21300. 
8. If we are unable to deduct the monthly payment of £10 you will lose the My Europe Extra benefits and default to standard Pay & Go roaming charges.  We will not be able to apply the My Europe Extra benefits until we are able to deduct the £10 monthly payment from your handset balance.  If you wish to opt-out we must receive your request at least 3 days before the beginning of your next monthly period or you will be charged for the service for the following month. 
9. You may opt-out of the service by contacting customer service or texting “Extraoff” to 21300 at any time but no refunds will be given in respect of charges already applied. You will automatically be opted out if you opt-in to Chosen Country - Spain, indicating that you require discounted rates only when roaming in Spain.
10. O2 reserves the right to withdraw or amend the terms applicable to My Europe Extra at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message. 
11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.
12. Customers who are also subscribed to the Pay & Go Irish Bolt On will receive the discounted rates applicable to the Irish Bolt On when travelling in EIRE.  When travelling in the other included countries they will get the benefits of My Europe Extra.
13. The Promoter is Telefónica O2 UK, 260 Bath Road, Slough, SL1 4DX. 

Chosen Country – Spain

1. All O2 Pay & Go customers may opt-in to Chosen Country – Spain for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in Spain as set out in these terms and conditions.
2. Customers who opt-in to the service and are abroad in Spain will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute;
   3. Send texts to all mobiles in any country at 25 p per text; and
   4. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,
   at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw Chosen Country- Spain from any individual at any time in the case of overuse or abuse. The Included countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy ,Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Serbia and Montenegro, Slovenia, Spain, Sweden and Switzerland. A minimum call charge of 25p per call made will apply.  All rates include VAT.

3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.   MMS and Data calls are also not included.
4. To opt-in to Chosen Country -Spain text “Spain Month” for the one month version and “Spain” for the on-going subscription to 21300 or call  Customer Services from your O2 Pay & Go mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 48 hours after O2 receives the opt-in request and will be notified that Chosen Country-Spain has been activated via text message.  Customers will also be able to opt into Chosen Country –Spain by calling 2425 and via o2.co.uk.   By opting-in you give your agreement to receiving messages relating to this service from O2.
5. When opting-in to Chosen Country – Spain, you may choose from the following two options:
   1. One month subscription at a cost of £5; or
   2. On-going subscription at a cost of £5 per month.
6. If you choose a one month subscription, a one-off fee of £5 will be deducted from your available balance within two days after we receive your opt-in request and access to the discounted rates applicable to Chosen Country-Spain will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
7. If you choose an on-going subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £5 deducted from your available credit each month, until you actively contact O2 customer service to opt-out of the service or text “Spain off” to 21300.
8. If we are unable to deduct the monthly payment of £5 you will lose the Chosen Country – Spain benefits and default to standard Pay & Go roaming charges.  We will not be able to apply the Chosen Country – Spain benefits until we are able to deduct the £5 monthly payment from your handset balance..If you wish to opt-out we must receive your request at least 3 days before the beginning of your next monthly period or you will be charged for the service for the following month. 
9. You may opt-out of the service by contacting customer service or texting “Spain off” to 21300 at any time but no refunds will be given in respect of charges already applied.
10. O2 reserves the right to withdraw or amend the terms applicable to Chosen Country –Spain at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message. 
11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to Chosen Country- Spain.
12. The Promoter is Telefónica O2 UK, 260 Bath Road, Slough, SL1 4DX.

Use & Disclosure of information – You agree that we may search the files of credit reference agencies which will keep a record of that search. We may also carry out identity and anti-fraud checks with fraud prevention agencies. If you give us false or inaccurate information and we suspect fraud we will record this. Details of how you conduct your account may also be disclosed to those agencies. The information may be used by us and other parties in assessing applications for and making decisions about credit, credit related services and insurance (including motor, household credit, life & other insurance and claims) from you and members of your household and for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention. Information may be used by us and other parties for checking your identity, statistical analysis about credit, insurance, fraud and to manage your account and insurance policies. We may also perform subsequent searches for the purpose of risk assessment, debt collection and fraud prevention with one or more credit reference agencies and/or fraud prevention agencies whilst you remain a financial obligation to us. If you wish to have details of the credit reference or fraud protection agencies from whom we record information about you or receive a copy of the information we hold about you (we may charge a fee), please contact us by writing to the Data Controller at Telefónica O2 UK, 260 Bath Road, Slough, SL1 4DX.

1. Available to O2 Pay & Go customers.
2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Talkalotmore but if you are currently on the Original or Talkalot tariffs you will be moved to our new Talkalot rates if you opt in to Talkalotmore. You will not be able to switch back to Original or Talkalot if you do this.
3. To switch to Talkalotmore, send a text message with the keyword "MORE" to 21300 free. You will receive a text message within 48 hours to confirm that your registration has been accepted. You will be able to receive your first Talkalotmore call allowance 30 days after your registration is accepted. Once the amount of the allowance has been calculated, it could take up to a further 48 hours to be added to the account.
4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Talkalotmore call allowance. If you do not top-up by this minimum amount you will not receive your Talkalotmore allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
5. Talkalotmore gives you either:
   • 50 evening and weekend minutes (50 minute allowance) to call UK standard landlines (starting 01, 02 or 03) and UK mobile numbers (excluding video calls) from the UK every month, provided you have topped-up between £10-14.99 in the previous month; OR
   • 150 evening and weekend minutes (150 minute allowance) to call UK standard landlines (starting 01, 02 or 03) and UK mobile numbers (excluding video calls) from the UK every month, provided you have topped-up between £15 and £29 in the previous month; OR
   • 300 evening and weekend minutes to call UK standard landlines (starting 01, 02 or 03) and UK mobile numbers (excluding video calls) from the UK every month, provided you have topped-up at least £30 in the previous month.
6. If you are on Talkalotmore and not receiving 50 minutes for topping up £10 then simply send a text message with the keyword MORE to 21300 free and we will opt you in. Please note you will also be moved to the new Talkalot rates as part of this request. Opt in could take up to 48 hours to process.
7. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
8. If you have a Bolt Ons package including an allowance of minutes each month, your Talkalotmore 50, 150 or 300-minute allowance will be used first, followed by your Bolt On allowance.
9. Please allow 48 hours for each month's allowance to be applied to your account. You will receive a text message confirming when your Talkalotmore call allowance has been activated. The Talkalotmore call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive your Talkalotmore until you next top up
10. O2 reserves the right to remove, vary or amend any element of this offer. If we amend Talkalotmore to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
11. Any unused Talkalotmore call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
12. Talklot 08 terms and conditions also apply from 18th April 2008.

Applies to new & existing Pay & Go customers who connect or transfer to either the Text Anytime, Your Country, Favourite Place, O2 Unlimited or Talkalotmore free allowance tariffs from 18th April 2008.

1. New Pay & Go Talkalot charges are based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate.
2. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
3. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below. Only one free monthly allowance may be received each month.
4. The day on which you first receive your free monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
5. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
6. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
7. Free monthly allowances of O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
8. Unused free monthly allowances for O2 Unlimited, Text Anytime Talkalotmore, Your Country or Favourite Place cannot be carried forward from one month to the next.
9. Free monthly allowances for O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place apply to use in the UK only.
10. Customers can switch to either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
11. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
12. You must have a minimum balance of 17 pence in order to initiate a GPRS WAP or i-mode session in the UK.
13. Calls to Customer Service on 08705 678678 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
14. O2 reserves the right to remove, vary or amend any element of the New Pay & Go Talkalot Tariff, O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
15. Standard O2 Pay & Go airtime terms and conditions also apply.

1. This Pay & Go Upgrade Reward Programme is open to existing Pay & Go customers who purchase a new handset on the O2 network from a range of selected handsets. The Upgrade Reward is not available in conjunction with any other upgrade offers.
2. This programme replaces the previous Upgrade Reward programme with effect from 29 January 2007,the terms for which can be viewed at tariffs terms and conditions. Upgrade Reward calculations have been updated with effect from 31st July 2007.
3. The Upgrade Reward can be claimed as either calltime or a handset discount depending on where you purchase your new mobile phone handset. If you purchase your handset via O2 Retail (not including www. o2.co.uk), O2 Customer Service or by calling 2550 then you may choose to use the Reward as either calltime or a handset discount. You cannot claim both Rewards, or split your Reward between these two types. If you purchase your handset from a non O2 Retail outlet (including www. o2.co.uk) then you will only be entitled to claim the Reward as calltime.
4. The Upgrade Reward is calculated as a percentage (set out below) of the value of all your top ups either: (i) over the last 18 months; OR (ii) since connection; OR (iii) since your last upgrade,whichever is the most recent. The calltime Reward is calculated at 10%; and the handset discount is calculated at 5%.
5. The Upgrade Reward is subject to an overall maximum value of £100 for handset discount and £200 for call time reward. The handset discount must be claimed at the time of upgrade; and the calltime Reward must be claimed as set out below. If your Reward is greater than the price of the handset you will not be refunded the difference. If you take the calltime Reward you must pay the full price of the selected handset. If you return your new handset within 14 days you will not be eligible for the Upgrade Reward.
6. If you are claiming the calltime Reward, in order to be eligible, you must register your upgrade within 60 days of upgrading. You can register your upgrade by calling 2210 with your old SIM card and following the relevant options.
7. The calltime Reward will be automatically loaded 14 days after registration and validation of the upgrade. You will receive a text message from O2 confirming when this has been applied. The credit is non-transferable and non-refundable. Cash alternatives are not available.
8. If your existing mobile is barred during the upgrade processing period for whatever reason, the upgrade claim will become invalid and no Upgrade Reward will be given.
9. If a new SIM card has been provided with the upgrade handset the new SIM card in the new upgrade handset will be disconnected indefinitely making it unusable. The disconnection will occur immediately at the time of the Upgrade Reward redemption.
10. You may only upgrade your Pay & Go handset once every six months and are only eligible for an Upgrade Reward once in every 6 month period. Personal features i.e. numbers, icons, logos and ring tones cannot be transferred to your upgrade mobile.
11. O2 reserves the right to withdraw or amend this offer at any time.  Any changes will be posted on o2.co.uk/terms.
12. The Upgrade Reward is not available in conjunction with any other offer and the 5% handset discount is not available if upgrading to iPhone on Pay & Go.
13. O2 reserves the right where it considers there to have been any breach of these terms and conditions any fraud, or any abuse of this reward scheme to refuse any application, withhold the calltime Reward or to seek reimbursement of any calltime awarded.

1. Available to O2 Pay & Go customers.
2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Your Country but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Your Country. You will not be able to switch back to Original or Talkalot if you do this.
3. Your Country tariff enables you to make voice calls to International mobiles and landlines outside the UK, excluding a small number of countries. Your Country gives you:
   1. 50 Minutes free to call any standard International landline or International mobile to any included country each month provided you have topped up £10 in the last 30 days; OR
   2. 100 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £15 in the last 30 days; OR
   3. 200 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £30 in the last 30 days.
   4. Included countries are all countries apart from those which are specifically listed on the Your Country section of o2.co.uk or at the end of these terms as excluded.
   5. For existing O2 customers you will need to activate the Your Country tariff, to do this send a text message with the keyword "Your Country" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Your Country tariff is now active. Your Country will be automatically active on all Your Country SIM Cards.
   6. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Your Country free call allowance.
   7. By opting into Your Country you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with free International minutes from Your Country tariff.
   8. Eligible customers may change tariffs to or from Your Country every 30 days.
   9. The standard UK call charges for Your Country tariff are based on the new O2 Talkalot rates. If you are opting-in from Pay & Go Original or Pay & Go Talkalot you are agreeing to the new Talkalot call charges. Tariff details can be viewed at o2.co.uk/mobilestariffs
   10. If you are on Your Country and are not receiving the new Talkalot rates then simply send a text message with keyword "your country" to 21300 to opt in. This could take up to 48 hours to process.
   11. Once your free Your Country international minutes have been used in the month, all calls from the UK to another country and all calls to excluded countries will be charged at the International Caller Bolt On rates (visit www.o2.co.uk for details).
   12. If you are opting in from another free allowance tariff from O2, you will receive notification that your current free allowance will be replaced by the Your Country free allowance as from your next anniversary date. You will have 48 hours upon receiving this text to opt out of the tariff transfer by sending a text message with the keywords "NO COUNTRY" to 21300.
   13. Once you are on Your Country, you will receive a pre-call whisper every time you make a free of charge call, as well as the first time you make a call after your free allowance is finished. You will also receive text notification to tell you your free allowance has finished.
   14. Calls made to International mobile numbers will be decremented from the free tariff bundle, even if the mobile being called is in the UK.
   15. Calls made to UK mobile numbers, when they aren't in the UK, will be charged at the normal UK rates as per the new Talkalot call plan (see www.o2.co.uk for details).
   16. When topping up in a single transaction for the first time when activating or transferring to the Your Country tariff, 50 free minutes will be added to your account. It may then take up to 24 hours for the full free allowance to be added to your account, depending on total amount topped up. (For example, if you top up £20 when first activating a Your Country SIM Card, you are eligible to receive 100 free International minutes. 50 free minutes will be added to your account directly, and the follow up 50 minutes will be added within 24 hours, we will notify you via text message when the full free allowance has been added).
   17. On your first ever top-up when activating or transferring to the Your Country tariff the free minutes allowance will only apply to the first single transaction, any top-ups done in subsequent transactions will be rolled over and added to your next month's allowance. (E.g. top up £30 in a single transaction and you will receive 50 mins immediately then the remaining 150 mins within 24 hours. Top up £10 + £20 in two separate transactions, only the £10 top-up will count towards your first month's free allowance, the £20 top-up allowance will be added to the following month's free allowance).
   18. Calls excluded from the Your Country free allowance are all calls to UK mobiles, UK landlines, calls to Voicemail 901; and the following, even when made to a non-UK number: video calls, calls made whilst abroad, calls to premium rate numbers, calls to Inmarasat, calls using or to satellite phones (i.e. Thuraya), mobile internet calls, and calls to excluded countries as stated on the Your Country section of o2.co.uk, or at the end of these terms. These calls are charged at Talkalot tariff rates, or International caller Bolt On rates when calling Countries excluded from the tariff.
   19. The Your Country free call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive Your Country free allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation. The allowance will be added to you account in accordance with points 14 and 15.
   20. Any unused Your Country free call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
   21. O2 reserves the right to remove, vary or amend any element of this offer. If we amend Your Country tariff to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
   22. Excluded countries: Cuba, Solomon Islands, Sao Tome and Principe, Sudan, Norfolk Island, Papau New Guinea, Vanuatu, Somalia and Syria.
   23. Talklot 08 terms and conditions also apply from 18th April 2008.

1. Your O2 Numbers gives you 1,000 units (where one unit = 1 text or 1 minute), to call or text up to 10 nominated O2 numbers (Pay&Go and Pay Monthly) every month for a £5 charge each month.
2. To find out how to opt in to Your O2 Numbers visit www.o2.co.uk/yourO2numbers, text “TEN” to 21300 and follow the instructions or call 2425 free from your O2 mobile.
3. A one month minimum charge applies once you opt in to Your O2 Numbers. To opt out text “TEN OFF” to 21300 or call free on 2425 from your O2 mobile at least 48 hours before O2 deduct your next Your O2 Numbers monthly charge.
4. You can change Your O2 Numbers once every 30 days.  You can do this by by visiting www.o2.co.uk/youro2numbers; by texting SETUP to 21300 or by calling 2425 free from your mobile. By texting SETUP to 21300 your most called and texted O2 numbers will be automatically completed for you by O2, based on your last 3 months calling data.
5. If you don’t select your full entitlement for 10 Your O2 Numbers, you will still be charged the full rate, but you can add to the empty fields online or on 2425 at any time.
6. Calls and text messages to Your O2 Numbers must be made from within the UK in order to qualify for the Your O2 Numbers allowance, i.e. calls made whilst you are roaming will not qualify for the Your O2 Numbers allowance.
7. The 10 numbers selected for Your O2 Numbers must be Telefónica O2 UK Limited (Telefónica O2 UK Limited and O2 Online) mobile numbers. They can be either O2 Pay&Go or O2 Pay Monthly numbers. 
8. If you are an O2 Pay & Go customer who has been active with O2 for over 30 days, O2 will be able to identify your most used O2 Numbers for you so that they can be automatically entered as your 10 Your O2 Numbers. This can be done by texting SETUP to 21300 or going online at o2.co.uk/youro2numbers and selecting the AUTO SET UP option. If you are a new customer, (less than 30 days), unfortunately O2 won’t be able to chose your numbers for you. You can select your own Your O2 Numbers by going online and entering your selected 10 numbers into the setup process, or by calling 2425. You will need your numbers to hand if you call to setup. If you select O2 to choose your 10 numbers for you, you can go online or call 2425 free to make changes as set out in point 4.
9. You will hear a “Free Call” message at the start of every call you make to a number on Your O2 Number list. If one of Your O2 Numbers is transferred to another network, or disconnected, you will no longer be able to call or text that number as part of your Your O2 Numbers allowance, but you will be able to replace this number with another O2 number in accordance with point 4.You will hear a pre-call message to tell you that a disqualified number is no longer on the O2 Network.
10. You can opt in or opt out of Your O2 Numbers at any time, however, the minimum charge is £5 every 30 days and no refunds will be given.
11. A maximum of one Your O2 Numbers Bolt On can be added to your mobile at any one time.
12. Whether you are nominated as one of someone else’s Your O2 Numbers Bolt On is at the other mobile owner’s discretion and cannot be changed by you or O2. You are not charged for belonging to someone else’s Your O2 Numbers and you can belong to multiple Your O2 Numbers at any one time. You can check how many Your O2 Numbers you are on by logging onto yourO2numbers. If you do not wish to receive notification each time you are added to someone else’s Your O2 Numbers, then text NO THANKS to 21300. Opting out of Your O2 Numbers notifications will only prevent further Your O2 Numbers notification texts, and will not stop you from receiving other O2, or personal, texts.
13. If you have any other free allowance with your tariff or subscribe to any other O2 Bolt Ons then Your O2 Numbers allowance will be used first.  However, if you have Favourite place or O2 Trio then these allowances will be used before Your O2 Numbers allowance.
14. Customers wanting to opt into Your O2 Numbers must do so before 31^st January 2010. O2 reserves the right to change this date, and will notify customers via o2.co.uk
15. General Bolt On terms and conditions apply. See terms and conditions for details.

1. Available to O2 Pay & Go customers.
2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Text Anytime but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Text Anytime. You will not be able to switch back to Original or Talkalot if you do this.
3. To switch to Text Anytime, send a free text message with the keyword "TEXTANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.
4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Text Anytime call allowance. If you do not top-up by this minimum amount you will not receive your Text Anytime allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
5. Text Anytime gives you either:
   • 300 UK texts each month provided you have topped-up between £10 and £14 in the previous month OR;
   • 500 UK texts each month provided you have topped-up between £15 and £29 in the previous month OR;
   • Unlimited UK texts each month provided you have topped-up £30 or more the previous month (subject to excessive use policy see clause 2 below).
6. Excessive Use policy: O2's Pay & Go Text Anytime unlimited texts must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:
   • in, or connected to, any other device; or
   • in a way that adversely impacts the service to other O2 customers.
   O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy. If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.
7. If you are on an existing customer on Text Anytime and only receive 1000 texts for topping up £30 then you will need to opt in to get unlimited Text Anytime. To Opt in send a text message with keyword UNLIMITED to 21300 and we will opt you in. Please note you will also be moved to the new Talkalot rates as part of this request. It could take up to 48 hours to process your request.
8. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 300 UK texts. The following day, you will receive an additional 200 UK texts if you have topped up £15 to £29 in the previous month or will be given unlimited UK texts if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
9. If you have a Bolt On which includes a text allowance, your Text Anytime free allowance will be used first followed by your Bolt On allowance.
10. O2 reserves the right to remove, vary or amend any element of the Text Anytime terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
11. Text Anytime terms and conditions also apply from 18th April 2008.

1. Available to Pay & Go customers.
2. Text and Call gives you either:
• 25 inclusive UK minutes and 25 inclusive UK texts provided you have topped-up between £10 and £14 in the previous month
• 100 inclusive UK minutes and 100 inclusive UK texts provided you have topped-up between £15 and £29 in the previous month or 200 inclusive UK minutes and 200 inclusive UK texts provided you have topped-up £30 or more the previous month.
3. Inclusive minutes and texts on Text and Call can be used for calls and texts made in the UK to:
• standard UK landlines (starting 01, 02 or 03); and
• 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),all provided that O2 may exclude from your inclusive minutes allowance calls or texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
4. Inclusive minutes can not be used for calls made in the UK to:
• non-geographic numbers (starting 08, 05) which are charged separately; or
• non-standard or “special” 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
5. If you have a Bolt On which includes a minutes or text allowance, your Text and Call allowance will be used first followed by your Bolt On allowance.
6. Eligible customers may change tariffs every 30 days. Existing customers may switch to Text and Call but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Text and Call. You will not be able to switch back to Original or Talkalot if you do this. To switch to Text and Call, send a free text message with the keyword "TEXTANDCALL" to 21300. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Text and Call. Text back "TEXTANDCALL STOP" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
7. Customers successfully transferring to Text and Call from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
8. By switching to Text and Call customers are agreeing to replace their current inclusive monthly allowance with Text and Call inclusive monthly allowance. Customers can only have one tariff’s inclusive monthly allowance active at any time.
9. O2 reserves the right to remove, vary or amend any element of the Text and Call terms. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
10. Talkalot 08 terms and conditions also apply from 18th Feb 2008.

This offer is available to new connections and existing O2 Business customers when requested and upon the acceptance of the specific terms and conditions set out below.

The offer runs from 9th January 2009 to 31st March 2009 (subject to availability). O2 reserves the right to change or withdraw this offer at any time.

Customers connecting or resigning to a new 24 or 36 month minimum term Small Business Regular User tariff will receive an extra 200 shared messages in addition to their standard 50 messages allowance. This offer is only available via either an O2 Retail shop or via O2 Telesales.

The extra messages will last for as long as the customer is connected to this tariff.

Unused extra messages will roll over for one month only.

Full terms for O2's Standard Business Tariffs with Inclusive Minutes and Messages will also apply and are available at www.o2.co.uk.

This offer is available to new and existing O2 Business customers and upon acceptance of the specific terms and conditions set out below.

The offer runs from 9th January 2009 to 30th January 2009 (subject to availability) and O2 reserve the right to change or withdraw this offer at any time.

Customers connecting to a new 24 month minimum term Eligible voice tariff, who select either a BlackBerry Enterprise Solution, BlackBerry Internet Solution Unlimited, O2 Web Bolt On, iPhone Bolt On, O2 Mobile Broadband Bolt On or O2 Mobile Broadband for Business (selected channels only) subscription for the same minimum term on at least 50% of their connections, will receive the first 3 months voice subscription free of charge. This applies to the primary and or the sharers taking an eligable data tariff, not to the whole account. This offer is only available where customers do not already subscribe to an O2 data or BlackBerry tariff. Existing data or BlackBerry subscriptions will count towards the 50% total data connections eligibility of an account, but will not be eligible for 3 months free voice subscription under this offer.

Eligible tariffs are: Small Business Regular User, Small Business Frequent User, Medium Business Regular User, Medium Business Frequent User, Large Business Regular User, Large Business Frequent User.

The free of charge element will appear as a credit on the customer's invoice for the same amount as the monthly charge for the relevant voice subscription in each of the first 3 months. The free of charge element will not be applicable to additional minute Bolt Ons or any additional services. Standard subscription charges will apply automatically after this initial promotional period.

For the avoidance of doubt, the data tariff subscription (BlackBerry Enterprise Solution, BlackBerry Internet Solution Unlimited, Web Bolt On, iPhone Bolt On, O2 Mobile Broadband Bolt On or O2 Mobile Broadband for Business) cannot be removed within the 24 month minimum term period without paying the monthly charges for the remainder of that minimum term.

Customers migrating to new plans will lose any accrued rollover allowances from previous plans.

This offer is only available to customers connecting to standard O2 Business Plans. Not available with SIM Only or Simplicity tariffs.

Customers must ensure the service is used in conjunction with an appropriate 'data enabled' handset. No cash alternatives are available. This offer is not available in conjunction with any other promotional offer.

Full terms for your O2 Business Plans will also apply and are available at www.o2.co.uk.

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 31^st March 2007 inclusive.

1. 50% Extra Minutes offer is open to new & existing customers connecting directly via O2 Business Sales, O2 Retail, O2 Online or O2 Telesales to Best for Business 1500 and above tariffs [including Unlimited or Unlimited Off-Peak versions of these tariffs]
2. 50% Extra Minutes offer is available in months 1-6 on a 12 month contract or for the duration of your 24 month contract and while you stay on an eligible tariff. UK Only.
3. 50% Extra Minutes are applied as free Shared Minutes Bolt Ons. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
4. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
5. Offer ran between 1 April to 30 September 2006.
6. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 1500 & 2000 1-25 subscribers, Best for Business 5000 & 10000 5-100 subscribers.
7. This offer also available on Best for Business SIM Only 1500 and above tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 31^st March 2007 inclusive.

1. 50% Extra Minutes is open to new & existing customers connecting via an O2 approved reseller to Best for Business 1500 and above tariffs [including Unlimited or Unlimited Off-Peak versions of these tariffs].
2. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 1500 & 2000 1-25 subscribers, Best for Business 5000 & 10000 5-100 subscribers.
3. 50% Extra Minutes offer is available in months 1-6 on a 12 month contract and months 1-12 on a 24 month contract. UK Only.
4. 50% Extra Minutes are applied as a free Shared Minutes Bolt On. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
5. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
6. This offer ran between 1 April to 30 September 2006.
7. 50% Extra Minutes is also is available on Best for Business SIM Only 1500 and above tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2007 and 31^st January 2008 inclusive.

1. Unless otherwise stated, call charges are quoted by the minute, exclude VAT and are charged in one-second increments, then rounded up to the nearest second. Each call is charged excluding VAT. Based on the duration, the Ex VAT cost of each call is then calculated and the result rounded-up to the nearest penny. VAT is then added to the total charges on your bill.
2. Minimum call charge of 2.55p per minute for voice calls and 5.11p per minute for data calls.
3. Connection to O2 is subject to status, credit checking and the terms of a 12 or 24 month minimum term contract.
4. Customers taking E Care and E Billing versions of the tariffs must maintain an email account.
5. Inclusive minute allowances on O2's business tariffs cover calls to standard UK landlines [starting 01, 02 or 03], calls to O2 mobiles and other UK mobiles. Inclusive minute allowances exclude calls to non-geographic numbers [08 & 05] which are charged at 17.02p per minute [ex. VAT], except calls to 0871 numbers which are charged at 29.79p per minute [ex. VAT]. Calls to 07744 and 07755 numbers are also excluded, these calls will be charged at 21.28p [ex. VAT] per minute.
6. Inclusive Texts are short messages sent in the UK only.
7. Any Inclusive Minutes & Texts are applied to the ‘first’ mobile in your account and can be shared with any ‘additional’ mobiles in your account. Inclusive Minutes & Text are used on a ‘first come, first served’ basis by the ‘first’ or any of the ‘additional’ mobiles in your account.
8. Any unused Inclusive Minutes & Texts rollover until the next month only.
9. In the event of a change of tariff any unused Inclusive Minutes & Texts will be lost.
10. Each tariff includes 0.5Mb of Inclusive Email & Internet per month. Usage of Email & Internet above 0.5Mb is then charged at £1.80 per MB. Email & Internet excludes BlackBerry usage.
11. The ‘Any O2 Bolt On’ provides unlimited free of charge calls to O2 mobiles, when both mobiles are in the UK. ‘Any O2 Bolt On’ can be applied to each mobile in your account individually. A fair usage policy operates and the monthly usage of calls to O2 mobiles by any mobile (SIM card) connected to the Any O2 Bolt On is expected to be below 2000 minutes/month. Excessive volume or duration of calls, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw the Any O2 Bolt On from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the Any O2 Bolt On. Any Charges for overuse will be at standard Best for Business tariff rates. ‘Any O2’ Bolt On is not available with Best for Business Unlimited Anytime plan..
12. ‘Any O2 Bolt On’ has no monthly Line Rental Charge when taken in conjunction with 24 month Minimum Period contracts. A Line Rental Charge is charged for Any O2 Bolt On when taken in conjunction with 12 month Minimum Period contracts.
13. Any O2 Bolt On Promotion: ‘Any O2 Bolt On’ is available without a monthly Line Rental Charge when taken in conjunction with a 12 month Minimum Period contract until 31 Dec 2007. ‘Any O2 Bolt On’ will remain on your account without any additional monthly Line Rental Charge for as long as the SIM Card to which the ‘Any O2 Bolt On’ was originally applied remains connected to the tariff applicable to that SIM Card at the time the ‘Any O2 Bolt On’ was applied.

Shared Minutes Bolt Ons are  bundles of inclusive minutes which can be added to any Best for Business tariff with inclusive minutes, entered into prior to January 31^st 2008. See separate terms relating to Shared Minutes Bolt Ons

Shared Messaging Bolt Ons are a bundle of inclusive text messages which can be added to any Best for Business tariff, entered into prior to January 31^st 2008. See separate terms relating to Shared Messaging Bolt Ons

Best for Business Unlimited Anytime Fair Usage Policy

The monthly usage of calls to any UK mobile number and calls to standard UK fixed line numbers (starting 01,02,03) by any mobile (SIM card) connected to the Best for Business Unlimited Anytime tariff is expected to be below 10000 minutes. Excessive volume or duration of calls, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw the Best for Business Unlimited Anytime tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the Best for Business Unlimited Anytime tariff. Any Charges for overuse will be at standard Best for Business tariff rates. Inclusive minute allowances on O2's business tariffs cover calls to standard UK landlines [starting 01, 02 or 03], calls to O2 mobiles and other UK mobiles. Inclusive minute allowances exclude calls to non-geographic numbers [08 & 05] which are charged at 17.02p per minute [ex. VAT], except calls to 0871 numbers which are charged at 29.79p per minute [ex. VAT]. Calls to 07744 and 07755 numbers are also excluded, these calls will be charged at 21.28p [ex. VAT] per minute.

BlackBerry from O2 services for business customers are provided subject to the Customer being bound by the BlackBerry from O2 Tariffs available at http://www.my-blackberryfromo2.com/pricing.asp and the BlackBerry Service Terms & Conditions for Business Customers available at terms and conditions.

1. All O2 Pay Monthly Business customers may opt-in to Chosen Country – Spain for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in Spain as set out in these terms and conditions.
2. Customers who opt-in to the service and are abroad in Spain will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute; and
   3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,
      • at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw Chosen Country- Spain from any individual at any time in the case of overuse or abuse.
      • The Included Countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy ,Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.
      • A minimum call charge of 25p per call made will apply. All rates include VAT.
3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates. Texts, MMS and Data Calls are also not included.
4. To opt-in to Chosen Country - Spain call Customer Services from your O2 mobile. You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that Chosen Country - Spain has been activated via text message. By opting-in you give your agreement to receiving messages relating to this service from O2.
5. When opting-in to Chosen Country – Spain, you may choose from the following three options:
   1. One month subscription at a cost of £5;
   2. On-going subscription at a cost of £5 per month; or
   3. Minimum 12 month subscription at a reduced cost of £2.50 per month.
6. If you choose a one month subscription, a one-off fee of £5 will be added to your monthly bill within 3 days after we receive your opt-in request and access to the discounted rates applicable to Chosen Country - Spain will be removed one month after you receive the confirmation message from us advising you that the service has been activated. Your normal roaming rates will then apply to all calls. You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
7. If you choose an on-going subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £5 added to your bill each month, until you actively contact O2 customer service to opt-out of the service. If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month. You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
8. If you choose a minimum 12 month subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £2.50 added to your bill each month for 12 months after you receive the confirmation message from us advising that the service has been activated. Please note that if you choose this option and opt-out during this 12 month period, you will still be charged for the full 12 months. After the initial 12 months, you will continue to be charged £2.50 per month and will receive the discounted rates until you contact us to opt-out. If you wish to opt-out after the initial 12 month period we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.
9. O2 reserves the right to withdraw or amend the terms applicable to Chosen Country – Spain at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message.
10. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to Chosen Country - Spain.
11. The Promoter is Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 30^th September 2006 inclusive.

1. Double Minutes offer is open to new & existing customers connecting directly via O2 Business Sales, O2 Retail, O2 Online or O2 Telesales to Best for Business 250, 400, 600 or 1000 tariffs (including Unlimited or Unlimited Off-Peak versions of these tariffs)
2. Double Minutes offer is available in months 1-6 on a 12 month contract or for the duration of your 24 month contract and while you stay on an eligible tariff. UK Only.
3. Promotional minutes are applied as a free Shared Minutes Bolt On. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
4. Offer ran between 1 April to 30 September 2006.
5. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
6. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 250 & 400 1-2 subscribers, Best for Business 600 1-3 subscribers, Best for Business 1000 1-25 subscribers
7. This offer is also available on Best for Business SIM Only 250, 400, 600 & 1000 tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 30^th September 2006 inclusive.

1. This offer is available to business customers who connect to O2 via an O2 approved independent reseller to Best for Business 250, 400, 600 or 1000 tariffs (including Unlimited or Unlimited Off-Peak versions of these tariffs).
2. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 250 & 400 1-2 subscribers, Best for Business 600 1-3 subscribers, Best for Business 1000 1-25 subscribers. UK only.
3. Double Minutes offer is available in months 1-3 on a 12 month contract and months 1-12 on a 24 month contract.
4. Promotional minutes are applied as a free Shared Minutes Bolt On. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
5. This offer ran between 1 April to 30 September 2006.
6. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
7. This offer is also available on Best for Business SIM Only 250, 400, 600 & 1000 tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

This offer is available to new connections and existing O2 Business customers when requested and upon the acceptance of the specific terms and conditions set out below.

The offer runs from 27^th March 2009 to 30^th June 2009 (subject to availability).O2 reserves the right to change or withdraw this offer at any time.

Customers who buy any of O2's Standard Business Tariffs with Inclusive Minutes and Messages on an 18, 24 or 36 month minimum term contract via O2's Online Business Shop (businessshop.o2.co.uk), O2 Telesales and O2 Retail will receive a free of charge Unlimited Message Bolt On.

The Bolt On will be applied to each eligible connection and will remain connected for the duration of the contract.

Excessive Use policy and full terms for O2's Standard Business Tariffs will also apply and are available at www.o2.co.uk.

1. All O2 Pay Monthly Business customers may opt-in to My Europe Extra for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in any of the Included Countries as set out in these terms and conditions.
2. Customers who opt-in to the service and are abroad in any of the Included Countries will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 21p (ex VAT) per minute;
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 21p (ex VAT) per minute; and
   3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,

at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw My Europe Extra from any individual at any time in the case of overuse or abuse.

The Included Countries are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Faeroe Islands, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.

A minimum call charge of 21p (ex VAT) per call made will apply. 

3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.  Texts, MMS and Data Calls are also not included.
4. To opt-in to My Europe Extra call Customer Services from your O2 mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that My Europe Extra has been activated via text message.  By opting-in you give your agreement to receiving messages relating to this service from O2.
5. When opting-in to My Europe Extra, you may choose from the following three options:
   1. One month subscription at a cost of £8.51 (ex VAT);
   2. On-going subscription at a cost of £8.51 (ex VAT) per month; or
   3. Minimum 12 month subscription at a reduced cost of £4.26 (ex VAT) per month.
6. If you choose a one month subscription, a one-off fee of £8.51 (ex VAT) will be added to your monthly bill within 3 days after we receive your opt-in request and access to the discounted rates applicable to –My Europe Extra will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
7. If you choose an on-going subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £8.51 (ex VAT) added to your bill each month, until you actively contact O2 customer service to opt-out of the service.    If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.
8. If you choose a minimum 12 month subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £4.26 (ex VAT) added to your bill each month for 12 months after you receive the confirmation message from us advising that the service has been activated. Please note that if you choose this option and opt-out during this 12 month period, you will still be charged for the full 12 months.   After the initial 12 months, you will continue to be charged £4.26 (ex VAT) per month and will receive the discounted rates until you contact us to opt-out. If you wish to opt-out after the initial 12 month period we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.
9. You may opt out of the service by contacting customer service at any time, but no refunds will be given in respect of charges already applied. You will automatically be opted out if you opt-in to Chosen Country - Spain, indicating that you require discounted rates only when roaming in Spain.
10. O2 reserves the right to withdraw or amend the terms applicable to My Europe Extra at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message.
11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.
12. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.

Generic terms & conditions

1. Data usage is measured in Kilobytes (KB). 1024 Kilobytes (KB)= 1 Megabyte (MB), 1024 MB = 1 Gigabyte (GB)
2. Data usage is rounded to the nearest Kilobyte on a daily basis and charges are rounded up to the nearest 1p.
3. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
4. You will lose any inclusive data allowance previously included as part of your O2 voice tariff when you add on a data tariff.
5. The Charges set out within this Charges Schedule do not incorporate data roaming rates which are set out in data roaming charges
6. To access O2’s data services your mobile device must be data compatible and enabled.
7. All prices shown are for payment by Direct Debit - a different rate may apply if paying by another method.
8. Access to data services is subject to network coverage.
9. Connection to a data tariff is subject to status and credit checking.
10. A Minimum Period of 12 months applies to stand alone data tariffs. The Minimum Period is 3 months if added to a voice tariff at the initial purchase date and 1 month if added after the initial purchase date.

O2 Web Bolt On terms and conditions

1. The monthly subscription package for the O2 Web Bolt On tariff can only be added to a business voice tariff and allows you unlimited use of O2’s 3G/GPRS Mobile Data Services for Permitted Use only.
2. Permitted Uses of O2 Web Bolt On are use of your SIM Card within a handheld mobile device for the purposes of Internet Browsing and email (excluding BlackBerry® email) only.
3. Any other use of the O2 Web Bolt On tariff will not be a Permitted Use, including but not limited to:
4. Use of the O2 Web Bolt On tariff with
   • Data Cards or Modems;
   • Instant Messaging,
   • IP Telephony,
   • Point 2 Point file sharing and file transfer,
   • VoIP (e.g. Skype™),
   • Video and TV streaming,
   • Slingboxes; and
   • Use in conjunction with routers.
5. O2 reserves the right to suggest an upgrade to the O2 Web Max tariff or to withdraw the O2 Web Bolt On tariff from you at any time if O2 reasonably suspects you of using the service for uses other than the Permitted Uses or abuse of the service, including using an a typical volume of data as compared to normal users of the O2 Web Bolt On tariff, which will normally be less than 200MB of usage within a one month bill cycle (termed “fair usage”).
6. O2 will contact you before O2 Web Bolt On is withdrawn or upgraded. If for any reason contact is not possible then O2 may temporarily bar the service until contact can be made. In the event that O2 withdraws the O2 Web Bolt On tariff, O2 is not obliged to offer any alternative replacement service. If O2 determines that you may upgrade to an alternative tariff which is more appropriate for your requirements then, if you consent, O2 will transfer you to the alternative service as soon as is reasonably practicable after you advise O2 that this is what you wish to do.
7. In these terms the expression “you” shall mean the Customer, and your shall be interpreted accordingly.

O2 Web Max terms and conditions

1. The O2 Web Max tariff can be added to an O2 business voice tariff or purchased as a stand alone tariff and allows you unlimited use of O2’s 3G/GPRS Mobile Data Services for Permitted Uses only. Permitted Uses of O2 Web Max are use of your SIM Card within a handheld mobile device for Internet Browsing and email (excludes BlackBerry® email) and use with a Data Card or Modem.
2. Any other use of the O2 Web Max tariff will not be a Permitted Use, including but not limited to:
   • Instant Messaging,
   • IP Telephony,
   • VoIP (e.g. Skype™,
   • Video and TV streaming; and
   • Slingboxes.
3. O2 reserves the right to suggest an upgrade to the Business Data Sense tariff (provided you also have a business voice tariff) or to withdraw the O2 Web Max tariff from you at any time if O2 reasonably suspects you of using the service for uses other than the Permitted Uses or abuse of the service, including using an a typical volume of data as compared to normal users of the O2 Web Max tariff, which will normally be less than 3072MB of usage within a one month bill cycle (termed “fair usage”).
4. O2 will contact you before O2 Web Max is withdrawn or upgraded. If for any reason contact is not possible then O2 may temporarily bar the service until contact can be made. In the event that O2 withdraws the O2 Web Max tariff, O2 is not obliged to offer any alternative replacement service. If O2 determines that you may upgrade to an alternative tariff which is more appropriate for your requirements then, if you consent, O2 will transfer you to the alternative service as soon as is reasonably practicable after you advise O2 that this is what you wish to do.
5. In these terms the expression “you” shall mean the Customer, and your shall be interpreted accordingly.

Data Max 1024 Terms and conditions

1. The Data Max 1024 subscription package allows you unlimited use of O2’s 3G/GPRS Mobile Data Services. Fair usage policy applies and average monthly usage is expected to be below 3072MB. O2 reserves the right to apply extra charges or to withdraw the Data Max 1024 service from any individual at any time in the case of suspected overuse or abuse of the service.

This offer is available to new connections and existing O2 Business customers when requested and upon the acceptance of the specific terms and conditions set out below.

The offer runs from 27^th March 2009 to 30^th June 2009 (subject to availability).O2 reserves the right to change or withdraw this offer at any time.

Customers who buy any of O2's Standard Business Tariffs with Inclusive Minutes and Messages on an 18, 24 or 36 month minimum term contract via O2's Online Business Shop (businessshop.o2.co.uk), O2 Telesales and O2 Retail will receive a free of charge Unlimited Message Bolt On.

The Bolt On will be applied to each eligible connection and will remain connected for the duration of the contract.

Excessive Use policy and full terms for O2's Standard Business Tariffs will also apply and are available at www.o2.co.uk.

The following terms apply to the O2 Business Certainty tariffs:

1. All O2 Business Certainty tariffs are subject to a 24 month Minimum Term and a 24 month Minimum Period per SIM Card.
2. The tariffs are not shareable.
3. The tariffs are being launched on a promotional basis between 30th January 2009 and 31st March 2009.
4. SIM Cards connected to the O2 Business Certainty tariffs are not entitled to benefit under any O2 Loyalty programme.
5. SIM Cards connected to the O2 Business Certainty tariffs are not eligible to upgrade until the end of their Minimum Term.
6. The additional tariff Bolt On (BlackBerry Internet Solution, O2 Web Bolt On, iPhone Bolt On or BlackBerry Enterprise Solution) applied to each SIM Card can only be used by that SIM Card, does not form part of the core minute and/or message bundle and cannot be shared with other SIM Cards
7. The tariff includes unlimited UK calls to standard UK landlines (beginning 01, 02 and -03 only).
8. The tariff includes unlimited UK calls to other O2 mobiles in the UK.
9. The tariff includes unlimited UK text and picture messages.
10. An excessive usage policy applies to the O2 Business Certainty tariffs and you may not use a SIM card:
    1. in, or connected to, any other device; or
    2. in a way that adversely impacts the service to other O2 customers.
11. If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM Cards contracted to you at any time, having attempted to contact you first.
12. The tariffs are only available to customers who agree to connect ALL of the SIM Cards on their O2 Business Account to one of the tariffs. If the customer subsequently wishes to transfer any of the SIM Cards on its account to another tariff, then all the customer’s SIM Cards must do the same.
13. Customers who connect 5 or more of their SIM Cards to the tariff can benefit from a discount of 50% on the standard monthly charges. This will apply as long as you remain connected to the eligible tariffs once Minimum Term has expired and provided 5 or more SIM Cards remain connected to the tariff. The offer will apply to all SIM Cards connected to the tariffs.
14. Inclusive minutes can be used for calls to
1. 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion);
2. Mobile Internet (via 915000/+447712927927);
3. Group Conferencing or Group Chat services when dialing via short code 323 or 322
15. Any unused Inclusive Minutes rollover until the next month only.
16. Once you have used all your inclusive allowances, any calls made in the UK to 07 numbers which would previously have been included will be charged at 30p per minute, any calls made to Group Conferencing or Group Chat numbers which would previously have been included will be charged at 8p per minute and any calls made to Mobile Internet numbers which would previously have been included will be charged at 10.21p per minute.
17. The O2 Business Certainty Tariff incorporate the terms and charges set out in the Standard Business Tariffs with Inclusive Minutes and Messages terms & conditions. In the event of any inconsistency between these two sets of terms, the O2 Business Certainty Tariff Terms will apply.

1. Offer is available to both new and existing O2 customers with 2 or more mobiles on our 'Best for Business' or 'Mobile Extension' tariffs.
2. Connection to O2 is subject to status, credit checking and the terms of a 12 month minimum term airtime contract.
3. Minimum term is 3 months.
4. You can end your subscription at any time after the first 2 months by giving 30 days' notice.
5. You can choose your 'O2 Business Zones' by completing an Airtime Contract and Customer Requirements Form, or by calling Business Customer Services on the number which appears on your bill. Standard call charges for calling this number apply.
6. You can change your selected 'O2 Business Zones' every 3 months by calling Business Customer Services.
7. Call prices are quoted by the minute, exclude VAT and are charged in one-second increments, then rounded up to the nearest second.
8. Minimum call charge is 2.55p (ex VAT).
9. Applies to calls made from mobiles in the UK to 2 nominated UK fixed line, Standard Trunk Dialling (STD) code areas of your choice.
10. Subscription of 84p (ex VAT) per mobile applies to all mobiles in your account each month.

Introduction

1. These terms and conditions relating to the O2 Mobile Email Experts service set out the basis on which Telef??nica O2 UK Limited (Company no. 07143099) of 260 Bath Road, Slough, Berkshire SL1 4DX ("O2, we, us, our") will provide support services to the Customer with whom we make this agreement or a person who we reasonably believe is acting with the Customer's authority ("Customer, You, your").
2. These terms are in addition to the terms of your Airtime Agreement with O2 and any other agreements which you have with O2 for the provision of mobile or other telecommunications services.
3. These terms apply to the Customer's use of the O2 Mobile Email Experts service.
4. To order the O2 Mobile Email Experts service you must be resident in the UK and aged 18 or above and have the consent of the business owner and/or authority to order on behalf of your business.
5. The O2 Mobile Email Experts service is offered via selected O2 business channels only and includes the following service elements:
   1. Priority Technical Support Service
   2. Microsoft Exchange Server Set Up for Direct Push Email Service
   3. BlackBerry Enterprise Server Set Up Service; and
   4. Onsite Mobile Device Set Up Service.
6. The O2 Mobile Email Experts Priority Technical Support Service is available between 8.30am and 6.00pm Monday to Friday, excluding Bank and Public Holidays and the Onsite Mobile Device Set Up Service is available between 8.30am and 5.30pm Monday to Friday, excluding Bank and Public HoidaysHolidays ("Operational Hours").

Priority Technical Support Service

1. The Priority Technical Support Service includes the following:
   1. Unlimited time during Operational Hours for advice over a telephone on resolving technical queries about the Device in which your SIM Card is located.
   2. support which is specifically aimed at resolving the following queries:
      1. Setting up POP3/IMAP4 email
      2. Setting up synchronisation between a Device and a PC for contacts and calendar
      3. Setting up Bluetooth links with other Bluetooth devices
   3. Transferring contacts from other Devices
   4. O2 will also use its reasonable endeavours to try and advise on other general queries relating to your Device. If O2 cannot resolve a technical query, we may agree to visit you on-site where we deem it is necessary to do so.
   5. O2 shall have no liability for any failure to provide the Priority Technical Support Service if either O2, including without limitation any of our technicians, advisors, contractors or third party service providers are impaired or stopped from providing the Priority Technical Support Service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control.
   6. Charges and Scope of the Priority Technical Support Service
      1. The Charge for the Priority Technical Support Service applies on a per SIM Card basis and provides access to the Priority Technical Support Service for the Device used in conjunction with the SIM Card to which Charges are applied.
      2. Only certain O2 accredited Devices can be supported and these are detailed at: http://o2.co.uk/mobileguide. The Priority Technical Support Service cannot be provided in respect of any other devices.
      3. The Priority Technical Support Service is provided to one person only, who must be the account holder, end user, or authorised third party on behalf of the account holder or end user for the SIM Card/ associated with the Order.
      4. The Priority Technical Support Service can be provided in respect of multiple SIM Cards subject to additional subscriptions to the Priority Technical Support Service for each such SIM Card.
   7. Access to the Priority Technical Support Service
      1. Access to the Priority Technical Support Service is by phone and email only.
      2. O2 will provide you with an 0800 number and a contact email address once your application to take the Priority Technical Support Service is accepted. O2 will confirm these to you after purchase. Calls to 0800 numbers are free from UK land-lines but not from mobiles.
      3. Access to the Priority Technical Support Service is only possible during Operational Hours.
   8. Payment & Charges - Depending on which subscription package you select, you will be invoiced monthly, or as a one off charge for the annual payment option, in advance by means of an addition to your O2 bill for the specified SIM Card.
   9. Minimum Term
      1. The minimum term for the Priority Technical Support Service is 3 months from the date of purchase of the service (the "Minimum Term").
      2. After the expiry of the Minimum Term, you may cancel the Priority Technical Support Service by giving us 30 days notice by calling us on the 0800 number.
      3. Where the monthly payment option has been selected, any additional payments due during the notice period will remain due and must be paid by the Customer.
      4. Refunds shall not be provided for the annual monthly payment option, unless the Customer has cancelled the service within 14 days of purchase.
   10. Transfer
       1. The Priority Technical Support Service is non-transferable from one SIM Card to another, or from the Customer to any other person or legal entity;
       2. The Priority Technical Support Service will still be available if you change your Device, provided the new Device is covered by the Priority Technical Support Service.
   11. O2's responsibility to you
       1. O2 does not guarantee to be able to advise you on all issues or, where applicable, to solve all problems that you ask us to, but will use our reasonable endeavours to do so.
       2. O2 will not be responsible to you as part of the Priority Technical Support Service for:
          1. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of the Priority Technical Support Service to you);
          2. any failure by you to follow our reasonable advice, recommendations or instructions;
          3. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
          4. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
          5. maintenance or support of any third party system or software applications.
   12. Customer Obligations
       1. You must promptly carry out all actions reasonably requested of you by O2. Failure to do so may result in the Priority Technical Support Service being withdrawn.
       2. O2 will not tolerate any form of aggressive or unreasonable behaviour, or abuse, towards staff involved in providing Priority Technical Support Service. O2 reserves the right to immediately withdraw the Priority Technical Support Service if in O2's discretion your behaviour is unacceptable.

Onsite Mobile Device Set Up Service

1. The Onsite Mobile Device Set Up Service includes the following:
   1. A single visit by one of our engineers to a mutually agreed location in mainland United Kingdom excluding Northern Ireland.
   2. The Mobile Device Set Up Service provides support which is specifically aimed at enabling the following services on a Device or a number of Devices:
      1. Setting up POP3/IMAP4 email
      2. Setting up synchronisation between a mobile and a PC for contacts and calendar
      3. Setting up Bluetooth links with other Bluetooth devices
      4. Transferring contacts from other devices
   3. O2 will also use its reasonable endeavours to try and advise on other general queries relating to your Device.
   4. The O2 engineer will demonstrate that each element they have set up on your Device is working and show you how to use the Device once those elements are set up; and
   5. O2 may not be able to set up all the services that you ask us to, but will use its reasonable endeavours to provide some advice to you on any such issues.
2. O2 will not be responsible to you as part of the Onsite Mobile Device Set Up Service for resolving any inherent failures in or caused by applications and operating systems or third party products used on your Device;
3. O2 shall have no liability for any failure to provide the Onsite Mobile Device Setup Service if either O2, including without limitation any of our technicians, advisors, contractors or third party service providers are impaired or stopped from providing the Onsite Mobile Device Setup Service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control (including, but not limited to, if the Customer representative does not turn up at the agreed appointment time).
4. The Customer agrees to take back ups of all information stored on its PCs, servers and any other equipment, which information may be affected in any way by the actions of O2 in respect of the provision of the Onsite Mobile Device Set Up Service.
5. Charges and Scope of the Onsite Mobile Device Set Up Service
   1. The Charge for the Onsite Mobile Device Set Up Service applies on a per hour or per day basis.
   2. Only certain O2 accredited Devices can be supported and these are detailed at: http://o2.co.uk/mobileemailexpert. The Onsite Mobile Device Set Up Service cannot be provided in respect of any other Devices.
   3. The Onsite Mobile Device Set Up Service can be provided in respect of multiple hours or days subject to additional charges for the Onsite Mobile Device Set Up Service.
6. Access to the Onsite Mobile Device Set Up Service
   1. O2 expects to be able to send you confirmation of your Order in writing within 2 days of receipt of your Order by O2. The confirmation will include a contact number for you to call to arrange a mutually convenient time for our engineer to visit you.
   2. The Onsite Mobile Device Set Up Service is only provided during Operational Hours.
7. Payment & Charges - You will be invoiced a one off charge for Onsite Mobile Device Set Up Service in advance by means of an addition to your O2 bill for the specified time required.
8. Cancellation
   1. Subject to clause 5.3 below, if you notify us more than 1 working day ahead of your agreed appointment time that you wish to cancel, O2 will rearrange the visit to a mutually convenient date and time.
   2. O2 reserves the right to charge you the full Charge for the Onsite Mobile Device Set Up Service in respect of any appointments cancelled within 1 working day of the agreed appointment time.
   3. If you repeatedly cancel your agreed appointment, O2 reserves the right to charge you the full Charge for the Onsite Mobile Device Set Up Service and thereafter to terminate the provision of the Onsite Mobile Device Set Up Service.
9. Transfer
   1. The Onsite Mobile Device Set Up Service will still be available if you change your Device, provided the new Device is covered by the Onsite Mobile Device Set Up Service.
10. O2's responsibility shall not include:
    1. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of the Onsite Mobile Device Set Up Service to you);
    2. any failure by you to follow our reasonable advice, recommendations or instructions;
    3. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
    4. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
    5. maintenance or support of any third party system or software applications.
11. Customer Obligations
    1. O2 constantly strives to give best service to our customers, and therefore we will ask you to complete a feedback form on the day of your visit. We would also expect to call you within 5-10 working days following our visit for any further feedback.
    2. O2 will not tolerate any form of aggressive or unreasonable behaviour, or abuse, towards staff involved in providing the Services or the Onsite Mobile Device Set Up Service. O2 reserves the right to immediately withdraw the Onsite Mobile Device Set Up Service if in O2's discretion your behaviour is unacceptable.
    3. You agree to permit, or arrange any necessary consents from any other persons who control access to the site where the on site visit is arranged (the "Site") to permit O2 staff, or staff acting on O2's behalf, with access to the Site at the agreed time for your call out.
    4. O2 reserves the right to charge you, and you agree to pay, the full Charge for the Onsite Mobile Device Set Up Service where the O2 representative is unable to gain access to the Site or the Device or any other equipment necessary to complete the provision of the service (including but not limited to passwords and access to the Customer's IT infrastructure) during the allotted appointment time and you have failed to cancel the appointment in accordance with the timescale set out in clause 5 of these Onsite Mobile Device Set Up Service terms.

Microsoft Exchange Server Set Up for Direct Push Email Service (the "MS Set Up for Push Email Service")

1. The MS Set Up for Push Email Service consists of:
   1. the setting up of your Microsoft Exchange Server (the "Server") for Direct Push Email using remote access. Depending on the service you have selected, either
   1. An O2 Mobile Email Expert will access your system through a secure connection across the Internet, and set up the Server as if they were sitting at your machine. You will be in contact with the specialist over the phone to ask any question you may have, and will be able to watch how they perform the set up; or
   2. An O2 Mobile Email Expert will visit your site and set up the Server. You will be able to watch how they do the install.
   2. a pre-install health check of your system; and
   3. configuration of up to two Windows Mobile Devices or iPhone 3G devices.
   4. The O2 engineer will set up the Server and demonstrate it is working by configuring two Windows Mobile or iPhone smart-phones.
2. O2 shall have no liability for any failure to provide the MS Set Up for Push Email Service if either O2, including without limitation any of our technicians, advisors, contractors or third party service providers are impaired or stopped from providing the MS Set Up for Push Email Service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control (including, but not limited to, if the Customer representative does not turn up at the agreed appointment time).
3. The Customer agrees to take back ups of all information stored on its PCs, servers and any other equipment, which information may be affected in any way by the actions of O2 in respect of the provision of the MS Set Up for Push Email Service.
4. Access to the Service - O2 expects that within five working days of placing an Order for the MS Set Up for Push Email Service, you will receive a call from O2 to confirm some details about the configuration of your Server(s), the users, and to ensure your specialist will have everything they need such as permissions and access to Server(s). O2 aims to schedule the provision of the MS Set Up for Push Email Service within 5 working days or at any other time that suits you.
5. Minimum Requirements
   1. MS Set Up for Push Email Service, the Customer shall ensure that it has:
      1. Windows Mobile Devices or iPhone, with active SIM cards;
      2. access, including remote access, to all necessary IT systems by O2 including but not limited to: access passwords, Server permissions (domain administrator rights) in order to perform the install.
      3. a server environment that meets Microsoft's minimum system requirements for deploying the Direct Push service. For more information visit www.microsoft.com/exchange
6. Payment & Charges - You will be invoiced a one off charge for MS Set Up for Push Email Service in advance by means of an addition to your O2 bill for the specified service.
7. Cancellation
   1. Subject to clause 7c below, if you notify us more than 1 working day ahead of your agreed appointment time that you wish to cancel, O2 will rearrange the appointment to a mutually convenient date and time.
   2. O2 reserves the right to charge you the full Charge for the MS Set Up for Push Email Service in respect of for any appointments cancelled within 1 working day of the agreed appointment time.
   3. If you repeatedly cancel your agreed appointment, O2 reserves the right to charge you the full Charge for the MS Set Up for Push Email Service and thereafter to terminate the provision of the MS Set Up for Push Email Service.
8. O2's responsibility to you
   1. O2 will not be responsible to you as part of the MS Set Up for Push Email Service:
      1. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of the MS Set Up for Push Email Service to you);
      2. any failure by you to follow our reasonable advice, recommendations or instructions;
      3. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
      4. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
      5. maintenance or support of any third party system or software applications.
9. Customer Obligations
   1. O2 constantly strives to give best service to our customers, we will ask you to complete a feedback form on the day of your visit. We would also expect to call you within 5-10 working days following our visit for any further feedback.
   2. O2 will not tolerate any form of aggressive or unreasonable behaviour, or abuse, towards staff involved in providing the Services or the MS Set Up for Push Email Service. O2 reserves the right to immediately withdraw the MS Set Up for Push Email Service if in O2's discretion your behaviour is unacceptable.
   3. You agree to permit, or arrange any necessary consents from any other persons who control access to the site where the on site visit is arranged (the "Site") to permit O2 staff, or staff acting on O2's behalf, with access to the Site at the agreed time for your call out.
   4. O2 reserves the right to charge you, and you agree to pay, the full Charge for the MS Set Up for Push Email Service where:
      1. the O2 representative is unable to gain access to the Server or the Device or any other equipment necessary to complete the provision of the service (including but not limited to passwords and access to the Customer's IT infrastructure) during the allotted appointment time and you have failed to cancel the appointment in accordance with the timescale set out in clause 7a of these MS Set Up for Push Email Service terms; or
      2. you fail to meet the Minimum Requirements set out in clause 5 above.

BlackBerry Enterprise Server Set Up Service (the "BES Set Up Service")

1. The BES Set Up Service consists of:
   1. the setting up of your BlackBerry Enterprise Server (the "Server"). Depending on the service you have selected, either
   1. An O2 Specialist will access your system through a secure connection across the Internet, and set up the Server as if they were sitting at your machine. You will be in contact with the specialist over the phone to ask any question you may have, and will be able to watch how they perform the install; or
   2. An O2 Specialist will visit your site and set up the Server. You will be able to watch how they do the install.
   2. a pre-install health check of your system; and
   3. configuration of two BlackBerry Handheld devices.
   4. The O2 engineer will set up the Server and demonstrate it is working by configuring two BlackBerry Handheld devices.
2. O2 shall have no liability for any failure to provide the BES Set Up Service if either O2, including without limitation any of our technicians, advisors, contractors or third party service providers are impaired or stopped from providing the BES Set Up Service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control (including, but not limited to, if the Customer representative does not turn up at the agreed appointment time).
3. The Customer agrees to take back ups of all information stored on its PCs, servers and any other equipment, which information may be affected in any way by the actions of O2 in respect of the provision of the BES Set Up Service.
4. Access to the Service - O2 expects that within five working days of placing an Order for the BES Set Up Service, you will receive a call from O2 to confirm some details about the configuration of your Server(s), the users, and to ensure your specialist will have everything they need such as permissions and access to Server(s). O2 aims to schedule the BES Set Up Service within 5 days or at any other time that suits you.
5. Minimum Requirements
   1. BES Set Up Service, the Customer shall ensure that it has:
      1. BlackBerry Professional Software and appropriate number of licences (CAL's) for each BlackBerry Handheld device you want to connect to it;
      2. BlackBerry smart-phones or Devices with BlackBerry Connect;
      3. enough memory and disk space on the Server for O2 to install the software;
      4. someone available to provide access to all necessary IT systems by O2 including but not limited to: access passwords, Server permissions (domain administrator rights) in order to perform the install.
6. Payment & Charges - You will be invoiced a one off charge for Onsite Mobile Device Set Up Service in advance by means of an addition to your O2 bill for the specified service.
7. Cancellation
   1. Subject to clause 7c below, if you notify us more than 1 working day ahead of your agreed appointment time that you wish to cancel, O2 will rearrange the appointment to a mutually convenient date and time.
   2. O2 reserves the right to charge you the full Charge for the BES Set Up Service in respect of for any appointments cancelled within 1 working day of the agreed appointment time.
   3. If you repeatedly cancel your agreed appointment, O2 reserves the right to charge you the full Charge for the BES Set Up Service and thereafter to terminate the provision of the BES Set Up Service.
8. O2's responsibility to you
   1. O2 will not be responsible to you as part of the BES Set Up Service for:
      1. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of the BES Set Up Service to you);
      2. any failure by you to follow our reasonable advice, recommendations or instructions;
      3. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
      4. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
      5. maintenance or support of any third party system or software applications.
9. Customer Obligations
   1. O2 constantly strives to give best service to our customers, we will ask you to complete a feedback form on the day of your visit. We would also expect to call you within 5-10 working days following our visit for any further feedback.
   2. O2 will not tolerate any form of aggressive or unreasonable behaviour, or abuse, towards staff involved in providing the Services or the BES Set Up Service. O2 reserves the right to immediately withdraw the BES Set Up Service if in O2's discretion your behaviour is unacceptable.
   3. You agree to permit, or arrange any necessary consents from any other persons who control access to the site where the on site visit is arranged (the "Site") to permit O2 staff, or staff acting on O2's behalf, with access to the Site at the agreed time for your call out.
   4. O2 reserves the right to charge you, and you agree to pay, the full Charge for the BES Set Up Service where:
      1. the O2 representative is unable to gain access to the Server, the Device or any other equipment necessary to complete the provision of the service (including but not limited to passwords and access to the Customer's IT infrastructure) during the allotted appointment time and you have failed to cancel the appointment in accordance with the timescale set out in clause 7a of these BES Set Up Service terms; or
      2. you fail to meet the Minimum Requirements set out in clause 5 above.

Terms Applicable to Agreements with a Commencement Date later than 1^st February 2008 (Does not apply to My Business Tariffs)

1. Shared Messaging Bolt Ons are available with selected Best for Business tariffs; Small Business Regular User; Small Business Frequent User; Medium Business Regular User; Medium Business Frequent User; Large Business Regular User; and Large Business Frequent User only.
2. Subject to a maximum aggregate of 7,500 Shared Messaging Bolt Ons messages you can connect up to 10 Shared Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
3. Any unused Messages can roll over for up to 1 month.
4. Shared Messaging Bolt Ons are used on an oldest first basis.
5. The Messages are shared between all users in your account on a first come first served basis.
6. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
7. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
8. The Minimum Period applicable to each Shared Messages Bolt On is 6 months, if added at the Commencement Date.
9. The Minimum Period is applicable to each Shared Messages Bolt On one month if added after the Commencement Date.
10. You can change your Bolt Ons once every 3 months after the Minimum Period.
11. 30 days' notice must be given to cancel your Shared Messages Bolt On.
12. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
13. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Shared Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
14. O2 reserves the right to remove or vary any elements of the Shared Messaging Bolt Ons.
15. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

Terms Applicable to Agreements with a Commencement Date between 1^st April 2007 and 31^st January 2008

1. £25, £35, £55, £80, £100, £150, £250, £350, £700, £1700, and £3300 only.
2. You can connect up to 2 Shared Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
3. If the Customer has a Shared Message Bolt On with Internet Mail, only one Shared Message Bolt On may be added.
4. Any unused Messages can roll over for up to 1 month.
5. Shared Messaging Bolt Ons are used on an oldest first basis.
6. The Messages are shared between all users in your account on a first come first served basis.
7. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
8. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
9. The Minimum Period applicable to each Shared Messages Bolt On is 6 months, if added at the Commencement Date.
10. The Minimum Period is applicable to each Shared Messages Bolt On one month if added after the Commencement Date.
11. You can change your Bolt Ons once every 3 months after the Minimum Period.
12. 30 days' notice must be given to cancel your Shared Messages Bolt On.
13. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
14. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Shared Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
15. O2 reserves the right to remove or vary any elements of the Shared Messaging Bolt Ons.
16. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

Terms Applicable to Agreements with a Commencement Date up to and including 31^st March 2007

1. Shared Messaging Bolt Ons are available with selected Best for Business Bundle tariffs; Best for Business 250, 400, 600, 1000, 2000, 5000 and 10000 only. (Standard Messaging Bolt Ons are available on all other O2 pay monthly calling plans)
2. You can connect up to 2 Shared Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
3. If the Customer has a Shared Message Bolt On with Internet Mail, only one Shared Message Bolt On may be added.
4. Any unused Messages can roll over for up to 3 months.
5. Shared Messaging Bolt Ons are used on an oldest first basis.
6. The Messages are shared between all users in your account on a first come first served basis.
7. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
8. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
9. The Minimum Period applicable to each Shared Messaging Bolt On is 6 months, if added at the Commencement Date.
10. The Minimum Period is applicable to each Shared Messaging Bolt On one month if added after the Commencement Date.
11. You can change your Bolt Ons once every 3 months after the Minimum Period.
12. 30 days' notice must be given to cancel your Shared Messaging Bolt On.
13. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
14. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Shared Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
15. O2 reserves the right to remove or vary any elements of the Shared Messaging Bolt Ons.
16. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

Extra Messages

1. Extra Messages can be added to your Business Plan up to an overall total of 7500 Extra Minutes. Combinations of 200, 500 or 1000 Extra Messages per month or unlimited messages can be added to your Business Plan. Combinations of 200, 500 and 1000 Extra Messages are added to the “first” mobile in the account and shared by “additional users on a “first come, first served basis”. Alternatively, unlimited messages can be added at an additional cost of £6.50 per “additional” user on the Plan. An excessive usage policy operates and no customer may use their SIM Card:
   • In, or connected to, any other device; or
   • In a way that adversely impacts the service to other O2 customers.
   If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you, the Customer, at any time, having attempted to contact you first. The same Minimum Period as your O2 Business Plan applies if you have subscribed to Extra Messages at initial point of connection to an O2 Business Plan.
   1. Extra Messages can only be used as per your Inclusive Messages.

The following terms apply to the O2 Business Certainty tariffs:

1. All O2 Business Certainty tariffs are subject to a 24 month Minimum Term and a 24 month Minimum Period per SIM Card.
2. The tariffs are not shareable.
3. The tariffs are being launched on a promotional basis between 30th January 2009 and 31st March 2009.
4. SIM Cards connected to the O2 Business Certainty tariffs are not entitled to benefit under any O2 Loyalty programme.
5. SIM Cards connected to the O2 Business Certainty tariffs are not eligible to upgrade until the end of their Minimum Term.
6. The additional tariff Bolt On (BlackBerry Internet Solution, O2 Web Bolt On, iPhone Bolt On or BlackBerry Enterprise Solution) applied to each SIM Card can only be used by that SIM Card, does not form part of the core minute and/or message bundle and cannot be shared with other SIM Cards
7. The tariff includes unlimited UK calls to standard UK landlines (beginning 01, 02 and -03 only).
8. The tariff includes unlimited UK calls to other O2 mobiles in the UK.
9. The tariff includes unlimited UK text and picture messages.
10. An excessive usage policy applies to the O2 Business Certainty tariffs and you may not use a SIM card:
1. in, or connected to, any other device; or
2. in a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM Cards contracted to you at any time, having attempted to contact you first.

11. The tariffs are only available to customers who agree to connect ALL of the SIM Cards on their O2 Business Account to one of the tariffs. If the customer subsequently wishes to transfer any of the SIM Cards on its account to another tariff, then all the customer?s SIM Cards must do the same.
12. Customers who connect 5 or more of their SIM Cards to the tariff can benefit from a discount of 50% on the standard monthly charges. This will apply as long as you remain connected to the eligible tariffs once Minimum Term has expired and provided 5 or more SIM Cards remain connected to the tariff. The offer will apply to all SIM Cards connected to the tariffs.
13. Inclusive minutes can be used for calls to
1. 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion);
2. Mobile Internet (via 915000/+447712927927);
3. Group Conferencing or Group Chat services when dialing via short code 323 or 322
14. Any unused Inclusive Minutes rollover until the next month only.
15. Once you have used all your inclusive allowances, any calls made in the UK to 07 numbers which would previously have been included will be charged at 30p per minute and, any calls made in the UK to landlineto Group Conferencing or Group Chat numbers which would previously have been included will be charged at 8p per minute and any calls made to Mobile Internet numbers which would previously have been included will be charged at 10.21p per minute.
16. The O2 Business Certainty Tariff incorporate the terms and charges set out in the Standard Business Tariffs with Inclusive Minutes and Messages terms & conditions. In the event of any inconsistency between these two sets of terms, the O2 Business Certainty Tariff Terms will apply.

1          Standard Business Tariffs with Inclusive Minutes and Messages terms & conditions

A          General

1. With the exception of Simplicity Plans, connection to an O2 Business tariff with Inclusive Minutes and Messages is subject to status, credit-check and the terms of a 12, 24 or 36 month Minimum Period O2 contract.
2. Simplicity Plans (SIM only plans with no Minimum Period) are subject to status and credit-check. You may give us written notice that you wish to end your SIM only contract or change plan at any time, and this will be effective 30 days after we receive your notice.  You will be required to pay the applicable monthly charge for your SIM only plan until the end of this 30 day notice period.
3. If applicable, Pay Monthly handset upgrades are available:
   1. subject to signing a new contract with new Minimum Term and new Minimum Period; or
   2. where the Customer has a contract with a 12 month Minimum Term the Customer may upgrade a handset within the final 30 day period of the Customer's existing contract, subject to the Customer signing a new contract with a Minimum Term and Minimum Period of at least 12 months;
   3. where the Customer has a contract with a 24 month Minimum Term the Customer may upgrade a handset either:
      1. the end of month 12 (with no extension to the Minimum Term); or
      2. at any time during months 13 to 23 subject to the Customer signing a new contract with a Minimum Term and Minimum Period of at least 12 months and provided that the Customer may only upgrade through the same trading entity that provided the original handset; or
      3. during month 24 subject to the Customer signing a new contract with a Minimum Term and Minimum Period of at least 12 months, effective from the end of month 24; or
   4. where the Customer has a contract with a 36 month Minimum Term the Customer may upgrade a handset either:
      1. the end of month 12 (with no extension to the Minimum Term); or
      2. at any time during months 13 to 24 (with no extension to the Minimum Term), provided that the Customer may only upgrade through the same trading entity that provided the original handset;
      3. at any time during months 25 to 35 subject to the Customer signing a new contract with a Minimum Term and Minimum Period of at least 12 months and provided that the Customer may only upgrade through the same trading entity that provided the original handset; or
      4. during month 36 subject to the Customer signing a new contract with a Minimum Term and Minimum Period of at least 12 months, effective from the end of month 36.

   For the avoidance of doubt, following the end of any Minimum Term the Customer may upgrade through any party authorised to procure business connections for O2, including O2 direct.

4. To access O2’s data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
5. Customers taking E Care and E Billing Business Plan plans must maintain an email account.
6. In these terms the expression “you” shall mean the Customer, and your shall be interpreted accordingly.
7. Your use of any O2 Business tariff with Inclusive Minutes and Messages is for your normal business communication purposes only and shall not be used to operate call forwarding services, onward calling services, numbers that pay a revenue share or premium rate and directory enquiries numbers. Where O2 reasonably suspects such use of one or more SIM Cards under your Agreement, then in addition to any other rights of O2, O2 reserves the right to suspend the Wireless Services immediately, and terminate the Agreement by serving a Termination Notice.

B          Billing

1. Unless otherwise stated, call prices are quoted by the minute. The duration of each call is measured in seconds, and then rounded up to the nearest second. Based on the duration, the Ex VAT cost of each call is then calculated and the result rounded up to the nearest penny. VAT is then added where applicable to the total of all Charges on the Customer?s invoice.
2. Unless otherwise stated Peak rate call Charges apply from 07:00 to 19:00, Monday to Friday; Weekend rate call Charges apply from midnight on Friday to midnight on Sunday and Off Peak rate call Charges apply at all times when Peak or Weekend call Charges do not apply.

C          Inclusive Minutes and Call Charges

1. O2 Business tariffs with Inclusive Minutes (including SIM Only and Simplicity versions where applicable) include unlimited calls to O2 mobiles, which are not decremented from the inclusive allowance and are available as long as you stay on an eligible plan:
   1. Small Business Regular User;
   2. Small Business Frequent User;
   3. Medium Business Regular User;
   4. Medium Business Frequent User;
   5. Large Business Regular User;
   6. Large Business Frequent User;
   7. Super User Tariff; and
   8. My Business Tariffs.
2.   An excessive usage policy operates and you may not use a SIM card:
   1. in, or connected to, any other device; or
   2. in a way that adversely impacts the service to other O2 customers.
3. If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.
4. Provided you register and opt-in as set out in this paragraph C 4 below, and your SIM Card(s) is(are) connected to one of the following tariffs:
   1. Small Business Regular User;
   2. Small Business Frequent User;
   3. Medium Business Regular User;
   4. Medium Business Frequent User;
   5. Large Business Regular User; and
   6. Large Business Frequent User;

then you are entitled to unlimited calls to 10 selected standard UK landlines (commencing 01, 02 or 03), which are not decremented from your inclusive allowance and are available as long as you stay on an eligible plan. An excessive usage policy operates as for unlimited O2 calls in paragraph C 2 above.  To receive this offer you will need to register on the ‘My O2 Account’ website at https://o2businessaccount.o2.co.uk/ and select your 10 numbers.  You will need to have your first bill to hand to be able to register, this will be sent to you within 10 days of connection, and be aware that it will take 48 hours for your 10 selected numbers to be added to your account.  You may change your 10 selected numbers once every 3 months if desired. Once your 10 numbers are registered on the web site, all SIM cards connected to your account will benefit from unlimited calls to the 10 standard UK landlines which you have selected.

1. As a special promotional offer, all customers connecting to the tariffs set out in paragraph 4 before 31^st March 2008 will receive unlimited calls to all standard UK landlines (numbers commencing 01, 02 or 03), which are not decremented from your Inclusive Minutes allowance, for the first 3 months. An excessive usage policy operates in the same manner as for unlimited O2 calls in paragraph C 2 above.
2. The minimum call charge is 2.55p for voice calls and 5.11p for data calls not forming part of your inclusive allowance.

The following terms apply to all Business tariffs with Inclusive Minutes and Messages:

1. Any Inclusive Minutes & Messages are applied to the “first” mobile in your account and can be shared with any “additional” mobiles in your account. Inclusive Minutes & Messages are used on a “first come, first served” basis by the “first” or any of the “additional” mobiles in your account.
2. Any unused Inclusive Minutes & Messages rollover until the next month only.
3. In the event that you change tariff, any unused Inclusive Minutes and Messages will be lost.
4. You will lose any inclusive data allowance previously included as part of your O2 voice tariff if you add on a data tariff.
5. All calls made from the UK to standard mobile and landline numbers in Europe will be charged at 8p per minute. Provided that O2 may charge more for calls made to any European number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services, numbers that pay a revenue share or premium rate and directory enquiries numbers where special charges apply.
6. In relation to the Business tariffs, “Europe” means the following countries only: Austria; Belgium; Bulgaria; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden; Faroe Islands; Gibraltar; Liechtenstein; Monaco; Norway; San Marino and Switzerland.
7. A maximum of 10 additional Bolt Ons including Shared Minutes Bolt Ons, Shared Messages Bolt Ons or international Bolt Ons can be added to any O2 Business Plan.
8. Inclusive Minutes on O2 Business tariffs with Inclusive Minutes can be used for calls made in the UK to:
   • standard UK landlines (starting 01, 02 or 03); and
   • 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion);
   • Mobile Internet (via 915000/+447712927927).;
   • Group Conferencing or Group Chat services when dialling via short code 323 or 322

all provided that O2 may exclude from your Inclusive Minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.

1. All Business tariffs with Inclusive Minutes and Messages include access to voicemail menus and voicemail retrieval at no extra charge. Calls to voicemail 901 are not decremented from your inclusive allowance.  Calls to selected telephone help lines are also free of charge and not decremented from your inclusive allowance. 
2. The following call types are excluded from all Business tariffs with Inclusive Minutes and Messages and are charged at the following rates:
   • non-geographic numbers (starting 08, 05) which are charged at 17.02p per minute, except calls to 0871 numbers which are charged at 29.79p per minute;
   • non-standard or “special” 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 21.28p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 11.55p per minute and 070 numbers which are charged at 42.55p per minute.   A list of the 07 numbers which are not included in your inclusive minutes can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. It is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
   • premium rate and directory enquiries numbers where special charges apply.
3. As a special promotional offer, calls made to “special” 07 numbers (other than 07744/07755 and 070) will be included in bundle until 28^th March 2008.  If you use these numbers we will send a reminder to you that the promotional period is coming to an end before charges commence. For the avoidance of doubt please note that the expiry of this special promotional offer will not create a right for you to terminate your contract.
4. Once you have used all your inclusive allowances, any calls made in the UK to 07 numbers which would previously have been included will be charged at 30p per minute and any calls made in the UK to landline numbers which would previously have been included will be charged at 8p per minute
5. Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates (unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply which can be viewed at: http://www.o2international.co.uk/callingabroadfromtheuk/DiscountCountry.aspx#business
6. If you connect to “Small Business Frequent”, “Medium Business Regular” or “Medium Business Frequent” directly from O2 Retail, O2 Online Business Shop or O2 Telesales before 30th September 2008 on a 24 or 36 month Minimum Term and Minimum Period contract you will receive an additional 200 Inclusive Minutes and 400 Inclusive Messages per month while you remain on that tariff.  

1. Inclusive messages on O2 Business Tariffs with Inclusive Minutes and Messages can be used for:
   • texts sent in the UK to UK mobiles;
   • texts sent from abroad (including Jersey, Guernsey and the Isle of Man);
   • picture or video messages sent from the UK and abroad (subject to having a compatible handset).
2. Sending one text in the UK to a UK mobile uses one message. Sending one text message from abroad uses four messages. Sending one picture or video message from the UK or abroad uses four messages.
3. Inclusive messages on O2 Business Plan can not be used for:
   • premium rate messages where special charges apply;
   • sending texts from the UK to international numbers, these are charged at 13.2p, except for customers subscribed to Discount Country or ITS who will be charged at 10.21p; or
   • any chargeable messages you receive. 
4. Once you have used all your inclusive messages allowance, any messages sent to UK mobiles will be charged at 10.21p per message and any picture messages or video messages sent to UK mobiles will be charged at 21.28p per message. Any text messages sent whilst abroad will be charged at standard roaming text rates.

Data Charges for non-data subscribers

1. Usage of email and internet above 0.5MB per month is charged at £1.80 per MB. Email and Internet excludes BlackBerry usage.
2. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). Data usage will be rounded to the nearest kilobyte and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.

D          My Business Terms

The following terms apply to the O2 My Business tariffs:

1. All My Business tariffs are subject to an 18 month Minimum Term and an 18 month Minimum Period per SIM Card;
2. In addition to the primary handset, you are entitled to connect up to 2 additional SIM Cards which can share the core minute and/or message bundle;
3. SIM Cards connected to the O2 My Business tariff are not entitled to free calls to UK landlines (numbers commencing 01,02 and 03);
4. SIM Cards connected to the O2 My Business Tariff are not entitled to benefit under the O2 Loyalty programme;
5. The additional tariff attribute (My Business Text, My Business BlackBerry, or My Business Web and Mail) applied to each SIM Card can only be used by that SIM Card, does not form part of the core minute and/or message bundle and cannot be shared with other SIM Cards which are entitled to share the core minute and/or message bundle.
6. SIM Cards connected to the O2 My Business tariff are only able to apply the following Bolt Ons:
   1. Data Abroad 10
   2. Data Abroad 50
   3. Data Abroad 200
7. The My Business offer runs between 1^st April 2008 and 30^th September 2008.

E          Other Terms

           International Traveller Service (ITS)

1. Prices are Recommended Retail Price (RRP), pence per minute, include VAT and apply 24 hours per day
2. International calls made from the UK are charged in one-second increments, rounded up to the nearest second and then rounded up to the nearest penny.
3. Minimum charge is 2p including VAT
4. Calls made to landlines in Kosovo from any destination will be priced as a World Zone 3 call.

These terms apply in addition to your airtime agreement which is available at terms and conditions.

2          Extra Minutes Bolt Ons™ terms & conditions

Terms Applicable to Agreements with a Commencement Date later than 1^st February 2008 (Does not apply to My Business Tariffs)

1. Extra Minutes Bolt Ons are available with O2 Best for Business tariffs: Small Business Regular User; Small Business Frequent User; Medium Business Regular User; Medium Business Frequent User; Large Business Regular User; and Large Business Frequent User only.
2. Subject to a maximum aggregate of 75,000 Extra Minute Bolt Ons minutes, you can connect up to 10 Extra Minutes Bolt Ons, which may only be connected to the primary SIM Card connected under your Agreement.
3. Any unused Minutes can roll over for up to 1 month.
4. Extra Minutes Bolt Ons are used on an oldest first basis.
5. The Minutes are shared between all users in your account on a first come first served basis.
6. If all Minutes have been used, standard Best for Business tariff call charges will apply, as detailed in the O2 Price List.
7. If you apply an Extra Minute Bolt On(s) from the Commencement Date of your Agreement, then you agree that you will be required to keep any such Extra Minute Bolt Ons throughout the duration of the Minimum Term. The Line Rental Charges for any unexpired period of your Minimum Term will be recoverable by O2 as part of your Termination Fees in the event that such Extra Minute Bolt On(s) is terminated prior to the end of the Minimum Term.
8. The Minimum Period applicable to each Extra Minute Bolt On is 1 month if added after the Commencement Date.
9. You can change your Bolt Ons once every 3 months notwithstanding the Minimum Period has passed.
10. 30 days notice must be given to cease your Extra Minute Bolt On.
11. The Extra Minute Bolt Ons can be used for the following call types.
    • Standard UK fixed line calls.
    • O2 to O2 calls.
    • Cross net calls (other UK network mobiles).
    • Mobile Internet (via 915000/+447712927927)
    • Group Conferencing or Group Chat services when dialling via short code 323 or 322
12. Adding Extra Minute Bolt Ons increases the number of sharers that can be added to the tariff as follows:
    1. 500 Extra Minute Bolt Ons by 4 sharers;
    2. 1,000 Extra Minute Bolt Ons by 8 sharers;
    3. 5,000 Extra Minute Bolt Ons by 25 sharers;
    4. 10,000 Extra Minute Bolt Ons by 50 sharers; and
    5. 20,000 Extra Minute Bolt Ons by 100 sharers.

Terms Applicable to Agreements with a Commencement Date between 1^st April 2007 and 31^st January 2008

1. £25, £35, £55, £80, £100, £150, £250, £350, £700, £1700, and £3300 only.
2. You can connect up to 2 Extra Minutes Bolt Ons, which may only be connected to the primary SIM Card connected under your Agreement.
3. Any unused Minutes can roll over for up to 1 month.
4. Extra Minutes Bolt Ons are used on an oldest first basis.
5. The Minutes are shared between all users in your account on a first come first served basis.
6. If all Minutes have been used, standard Best for Business tariff call charges will apply, as detailed in the O2 Price List.
7. The Minimum Period applicable to each Extra Minute Bolt On is 6 months, if added at initial purchase date.
8. The Minimum Period applicable to each Extra Minute Bolt On is 1 month if added after initial purchase date.
9. You can change your Bolt Ons once every 3 months notwithstanding the Minimum Period has passed.
10. 30 days notice must be given to cease your Extra Minute Bolt On.
11. The Extra Minute Bolt Ons can be used for the following call types.
    • Standard UK fixed line calls.
    • O2 to O2 calls.
    • Cross net calls (other UK network mobiles).
    • Mobile Internet (via 915000/+447712927927)
    • Group Conferencing or Group Chat services when dialling via short code 323 or 322

Terms Applicable to Agreements with a Commencement Date up to and including 31^st March 2007

1. Extra Minutes Bolt Ons are available with O2 Best for Business Bundle tariffs; Best for Business 250, 400, 600, 1000, 2000, 5000 & 10000 only.
2. You can connect up to 2 Extra Minutes Bolt Ons, which may only be connected to the primary SIM Card connected under your Agreement..
3. Any unused Minutes can roll over for up to 3 months.
4. Extra Minutes Bolt Ons are used on an oldest first basis.
5. The Minutes are shared between all users in your account on a first come first served basis.
6. If all Minutes have been used, standard Best for Business tariff call charges will apply, as detailed in the O2 Price List.
7. The Minimum Period applicable to each Extra Minute Bolt On is 6 months, if added at initial purchase date.
8. The Minimum Period applicable to each Extra Minute Bolt On is 1 month if added after initial purchase date.
9. You can change your Extra Minute Bolt Ons once every 3 months notwithstanding the Minimum Period has passed.
10. 30 days notice must be given to cease your Extra Minute Bolt On.
11. The Extra Minute Bolt Ons can be used for the following call types:
    • Standard UK fixed line calls.
    • O2 to O2 calls.
    • Cross net calls (other UK network mobiles).
    • Mobile Internet (via 915000/+447712927927).

3          Extra Messaging Bolt On terms & conditions

Terms Applicable to Agreements with a Commencement Date later than 1^st February 2008 (Does not apply to My Business Tariffs)

1. Extra Messaging Bolt Ons are available with selected Best for Business tariffs; Small Business Regular User; Small Business Frequent User; Medium Business Regular User; Medium Business Frequent User; Large Business Regular User; and Large Business Frequent User only.
2. Subject to a maximum aggregate of 7,500 Extra Messaging Bolt Ons messages you can connect up to 10 Extra Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement..
3. Any unused Messages can roll over for up to 1 month.
4. Extra Messaging Bolt Ons are used on an oldest first basis.
5. The Messages are shared between all users in your account on a first come first served basis.
6. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
7. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
8. The Minimum Period applicable to each Extra Messages Bolt On is 6 months, if added at the Commencement Date.
9. The Minimum Period applicable to each Extra Messages Bolt On is one month if added after the Commencement Date.
10. You can change your Bolt Ons once every 3 months after the Minimum Period.
11. 30 days' notice must be given to cancel your Extra Messages Bolt On.
12. Sending premium messages, messages to international numbers or any chargeable messages you receive are ineligible for inclusion in the Extra Messaging Bolt On allowance, these texts will be charged at the applicable rates set out in the O2 Price List.
13. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Extra Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
14. O2 reserves the right to remove or vary any elements of the Extra Messaging Bolt Ons.
15. Bolt On Messages are decremented before standard inclusive Calling Plan messages.
16. Unlimited Extra Messages can be added at an additional cost per SIM Card on your Business Plan. Unlimited Extra Messages applies only in respect of messages sent by the SIM Card on which it is applied and cannot be shared with other SIM Cards in your Business Plan.
17. An excessive usage policy operates and no customer may use their SIM Card:
    1. In, or connected to, any other device; or
    2. In a way that adversely impacts the service to other O2 customers.
18. If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM Card or all SIM Cards contracted to you, at any time, having attempted to contact you first.

Terms Applicable to Agreements with a Commencement Date between 1^st April 2007 and 31^st January 2008

1. £25, £35, £55, £80, £100, £150, £250, £350, £700, £1700, and £3300 only.
2. You can connect up to 2 Extra Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
3. If the Customer has a Extra Message Bolt On with Internet Mail, only one Extra Message Bolt On may be added.
4. Any unused Messages can roll over for up to 1 month.
5. Extra Messaging Bolt Ons are used on an oldest first basis.
6. The Messages are shared between all users in your account on a first come first served basis.
7. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
8. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
9. The Minimum Period applicable to each Extra Messages Bolt On is 6 months, if added at the Commencement Date.
10. The Minimum Period applicable to each Extra Messages Bolt On is one month if added after the Commencement Date.
11. You can change your Bolt Ons once every 3 months after the Minimum Period.
12. 30 days' notice must be given to cancel your Extra Messages Bolt On.
13. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
14. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Extra Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
15. O2 reserves the right to remove or vary any elements of the Extra Messaging Bolt Ons.
16. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

Terms Applicable to Agreements with a Commencement Date up to and including 31^st March 2007

1. Extra Messaging Bolt Ons are available with selected Best for Business Bundle tariffs; Best for Business 250, 400, 600, 1000, 2000, 5000 and 10000 only. (Standard Messaging Bolt Ons are available on all other O2 pay monthly calling plans)
2. You can connect up to 2 Extra Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
3. If the Customer has a Extra Message Bolt On with Internet Mail, only one Extra Message Bolt On may be added.
4. Any unused Messages can roll over for up to 3 months.
5. Extra Messaging Bolt Ons are used on an oldest first basis.
6. The Messages are shared between all users in your account on a first come first served basis.
7. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
8. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
9. The Minimum Period applicable to each Extra Messaging Bolt On is 6 months, if added at the Commencement Date.
10. The Minimum Period applicable to each Extra Messaging Bolt On is one month if added after the Commencement Date.
11. You can change your Bolt Ons once every 3 months after the Minimum Period.
12. 30 days' notice must be given to cancel your Extra Messaging Bolt On.
13. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
14. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Extra Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
15. O2 reserves the right to remove or vary any elements of the Extra Messaging Bolt Ons.
16. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

4          O2 Data Tariffs terms & conditions

Generic terms & conditions

1. Data usage is measured in Kilobytes (KB). 1024 Kilobytes (KB)= 1 Megabyte (MB), 1024 MB = 1 Gigabyte (GB)
2. Data usage is rounded to the nearest Kilobyte on a daily basis and charges are rounded up to the nearest 1p.
3. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
4. You will lose any inclusive data allowance previously included as part of your O2 voice tariff when you add on a data tariff.
5. The Charges set out within this Charges Schedule do not incorporate data roaming rates which are set out in data roaming charges  
6. To access O2’s data services your mobile device must be data compatible and enabled.
7. All prices shown are for payment by Direct Debit - a different rate may apply if paying by another method.
8. Access to data services is subject to network coverage.
9. Connection to a data tariff is subject to status and credit checking.
10. A Minimum Period of 12 months applies to stand alone data tariffs. The Minimum Period is 3 months if added to a voice tariff at the initial purchase date and 1 month if added after the initial purchase date.

O2 Web Bolt On terms and conditions

1. The monthly subscription package for the O2 Web Bolt On tariff can only be added to a business voice tariff and allows you unlimited use of O2’s 3G/GPRS Mobile Data Services for Permitted Use only.
2. Permitted Uses of O2 Web Bolt On are use of your SIM Card within a handheld mobile device for the purposes of Internet Browsing and email (excluding BlackBerry® email) only.
3. Any other use of the O2 Web Bolt On tariff will not be a Permitted Use, including but not limited to:
4. Use of the O2 Web Bolt On tariff with
   • Data Cards or Modems;
   • Instant Messaging,
   • IP Telephony,
   • Point 2 Point file sharing and file transfer,
   • VoIP (e.g. Skype™),
   • Video and TV streaming,
   • Slingboxes; and
   • Use in conjunction with routers.
5. O2 reserves the right to suggest an upgrade to the O2 Web Max tariff or to withdraw the O2 Web Bolt On tariff from you at any time if O2 reasonably suspects you of using the service for uses other than the Permitted Uses or abuse of the service, including using an a typical volume of data as compared to normal users of the O2 Web Bolt On tariff, which will normally be less than 200MB of usage within a one month bill cycle (termed “fair usage”).
6. O2 will contact you before O2 Web Bolt On is withdrawn or upgraded. If for any reason contact is not possible then O2 may temporarily bar the service until contact can be made. In the event that O2 withdraws the O2 Web Bolt On tariff, O2 is not obliged to offer any alternative replacement service. If O2 determines that you may upgrade to an alternative tariff which is more appropriate for your requirements then, if you consent, O2 will transfer you to the alternative service as soon as is reasonably practicable after you advise O2 that this is what you wish to do.
7. In these terms the expression “you” shall mean the Customer, and your shall be interpreted accordingly.

O2 Web Max terms and conditions

1. The O2 Web Max tariff can be added to an O2 business voice tariff or purchased as a stand alone tariff and allows you unlimited use of O2’s 3G/GPRS Mobile Data Services for Permitted Uses only. Permitted Uses of O2 Web Max are use of your SIM Card within a handheld mobile device for Internet Browsing and email (excludes BlackBerry® email) and use with a Data Card or Modem.
2. Any other use of the O2 Web Max tariff will not be a Permitted Use, including but not limited to:
   • Instant Messaging,
   • IP Telephony,
   • VoIP (e.g. Skype™,
   • Video and TV streaming; and
   • Slingboxes.
3. O2 reserves the right to suggest an upgrade to the Business Data Sense tariff (provided you also have a business voice tariff) or to withdraw the O2 Web Max tariff from you at any time if O2 reasonably suspects you of using the service for uses other than the Permitted Uses or abuse of the service, including using an a typical volume of data as compared to normal users of the O2 Web Max tariff, which will normally be less than 3072MB of usage within a one month bill cycle (termed “fair usage”).
4. O2 will contact you before O2 Web Max is withdrawn or upgraded. If for any reason contact is not possible then O2 may temporarily bar the service until contact can be made. In the event that O2 withdraws the O2 Web Max tariff, O2 is not obliged to offer any alternative replacement service. If O2 determines that you may upgrade to an alternative tariff which is more appropriate for your requirements then, if you consent, O2 will transfer you to the alternative service as soon as is reasonably practicable after you advise O2 that this is what you wish to do.
5. In these terms the expression “you” shall mean the Customer, and your shall be interpreted accordingly.

Data Max 1024 Terms and conditions

1. The Data Max 1024 subscription package allows you unlimited use of O2’s 3G/GPRS Mobile Data Services. Fair usage policy applies and average monthly usage is expected to be below 3072MB. O2 reserves the right to apply extra charges or to withdraw the Data Max 1024 service from any individual at any time in the case of suspected overuse or abuse of the service.

O2 Wireless LAN Service

1. To use the O2 Wireless LAN service the Customer must be on an O2 Business Voice or Business Data tariff connected to the DISE billing system*.
2. O2 has a list of devices (with appropriate software versions) and operating systems that are approved to access the O2 Wireless LAN service. Full details are available via the Wireless LAN page on www.o2.co.uk. The Customer is responsible for the provision of and payment for the devices (with appropriate software versions) necessary for use and connection to the O2 Wireless LAN Service.
3. The O2 Wireless LAN Service is available at specific locations in the UK and selected locations outside of the UK, which are subject to change from time to time. A current list can be found on the Wireless LAN page on www.o2.co.uk in the regularly updated hotspot directory.
4. The WLAN Max tariff is subject to a 12 month minimum subscription period and allows the user unlimited use of the O2 Wireless LAN service, subject to an excessive usage policy. Excessive use, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply additional charges and/or withdraw the WLAN Max tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the WLAN Max tariff Any charges for overuse will be on the basis of the next appropriate time-based O2 Wireless LAN tariff.
5. The Customer may purchase each single type of WLAN pass only once in any 30 day period per SIM Card. The Customer will not be able to purchase the same type of WLAN pass for use on a SIM Card for which that type of WLAN pass has already been purchased in the previous 30 days.
6. O2 reserves the right to withdraw the O2 Wireless LAN service from any individual at any time in the case of actual or suspected overuse or abuse of the service. O2 reserves the right to amend these terms from time to time, but will provide Customers with at least 30 days notice of any changes, or as much notice as is reasonably practicable where such change arises as a consequence of changes imposed by a third party.

* Existing customers on the WLAN Max tariff may be on a Business voice or Data tariff not on the DISE billing system.

5          BlackBerry from O2 Tariff Terms for Business Customers

BlackBerry from O2 services for business customers are provided subject to the Customer being bound by the BlackBerry from O2 Tariffs available at http://www.my-blackberryfromo2.com/pricing.asp and the BlackBerry Service Terms & Conditions for Business Customers available at http://www.o2.co.uk/termsconditions/yourairtimecontract.

6   International and Roaming terms and conditions

6.1 My Europe Extra terms & conditions

1. All O2 Pay Monthly Business customers may opt-in to My Europe Extra for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in any of the Included Countries as set out in these terms and conditions.
2. Customers who opt-in to the service and are abroad in any of the Included Countries will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 21p (ex VAT) per minute;
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 21p (ex VAT) per minute; and
   3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,

at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw My Europe Extra from any individual at any time in the case of overuse or abuse.

The Included Countries are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Faeroe Islands, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.

A minimum call charge of 21p (ex VAT) per call made will apply. 

1. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.  Texts, MMS and Data Calls are also not included.
2. To opt-in to My Europe Extra call Customer Services from your O2 mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that My Europe Extra has been activated via text message.  By opting-in you give your agreement to receiving messages relating to this service from O2.
3. When opting-in to My Europe Extra, you may choose from the following three options:
   1. One month subscription at a cost of £8.51 (ex VAT);
   2. On-going subscription at a cost of £8.51 (ex VAT) per month; or
   3. Minimum 12 month subscription at a reduced cost of £4.26 (ex VAT) per month.
4. If you choose a one month subscription, a one-off fee of £8.51 (ex VAT) will be added to your monthly bill within 3 days after we receive your opt-in request and access to the discounted rates applicable to –My Europe Extra will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls. 
5. If you choose an on-going subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £8.51 (ex VAT) added to your bill each month, until you actively contact O2 customer service to opt-out of the service.    If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month. 
6. If you choose a minimum 12 month subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £4.26 (ex VAT) added to your bill each month for 12 months after you receive the confirmation message from us advising that the service has been activated. Please note that if you choose this option and opt-out during this 12 month period, you will still be charged for the full 12 months.   After the initial 12 months, you will continue to be charged £4.26 (ex VAT) per month and will receive the discounted rates until you contact us to opt-out. If you wish to opt-out after the initial 12 month period we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month. 
7. You may opt out of the service by contacting customer service at any time, but no refunds will be given in respect of charges already applied. You will automatically be opted out if you opt-in to Chosen Country - Spain, indicating that you require discounted rates only when roaming in Spain.
8. O2 reserves the right to withdraw or amend the terms applicable to My Europe Extra at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message. 
9. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.

In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.

6.2       Chosen Country – Spain terms & conditions

1. All O2 Pay Monthly Business customers may opt-in to Chosen Country – Spain for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in Spain as set out in these terms and conditions.
2. Customers who opt-in to the service and are abroad in Spain will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 21p per minute (ex VAT);
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 21p per minute (ex VAT); and
   3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,

at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw Chosen Country- Spain from any individual at any time in the case of overuse or abuse.

The Included Countries are: Austria, Belgium, Bulgaria, , Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy ,Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.

A minimum call charge of 21p per call made will apply. All rates exclude VAT.

1. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates. Texts, MMS and Data Calls are also not included.
2. To opt-in to Chosen Country - Spain call Customer Services from your O2 mobile. You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that Chosen Country - Spain has been activated via text message. By opting-in you give your agreement to receiving messages relating to this service from O2.
3. When opting-in to Chosen Country – Spain, you may choose from the following three options:
   1. One month subscription at a cost of £4.26 (ex VAT);
   2. On-going subscription at a cost of £4.26 (ex VAT) per month; or
   3. Minimum 12 month subscription at a reduced cost of £2.13 (ex VAT) per month.
4. If you choose a one month subscription, a one-off fee of £4.26 (ex VAT) will be added to your monthly bill within 3 days after we receive your opt-in request and access to the discounted rates applicable to Chosen Country - Spain will be removed one month after you receive the confirmation message from us advising you that the service has been activated. Your normal roaming rates will then apply to all calls. You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
5. If you choose an on-going subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £4.26 (ex VAT)   added to your bill each month, until you actively contact O2 customer service to opt-out of the service. If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month. You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
6. If you choose a minimum 12 month subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £2.13 (ex VAT) added to your bill each month for 12 months after you receive the confirmation message from us advising that the service has been activated. Please note that if you choose this option and opt-out during this 12 month period, you will still be charged for the full 12 months. After the initial 12 months, you will continue to be charged £2.13 (ex VAT) per month and will receive the discounted rates until you contact us to opt-out. If you wish to opt-out after the initial 12 month period we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.
7. O2 reserves the right to withdraw or amend the terms applicable to Chosen Country – Spain at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message.
8. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to Chosen Country - Spain.
9. The Promoter is O2 (UK) Limited, 260 Bath Road, Slough, SL1 4DX.

7          O2 Business Zones terms & conditions

1. Offer is available to both new and existing O2 customers with 2 or more mobiles on our 'Best for Business' or 'Mobile Extension' tariffs.
2. Minimum Period applicable to Business Zones is 3 months.
3. You can end your subscription for Business Zones at any time after the first 2 months by giving 30 days' notice.
4. You can choose your 'O2 Business Zones' by completing an Airtime Contract and Customer Requirements Form, or by calling Business Customer Services on the number which appears on your bill. Standard call charges for calling this number apply.
5. You can change your selected 'O2 Business Zones' every 3 months by calling Business Customer Services.
6. Call prices are quoted by the minute, exclude VAT and are charged in one-second increments, then rounded up to the nearest second.
7. Minimum call charge is 2.55p (ex VAT).
8. Applies to calls made from mobiles in the UK to 2 nominated UK fixed line, Standard Trunk Dialling (STD) code areas of your choice.
9. Additional Line Rental Charge of 84p (ex VAT) per SIM Card applies each month to all SIM Cards connected under your Agreement.

8    Best for Business Tariffs with inclusive free calls to any O2 mobile Ts & Cs

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2007 and 31^st January 2008 inclusive.

1. Unless otherwise stated, call charges are quoted by the minute, exclude VAT and are charged in one-second increments, then rounded up to the nearest second. Each call is charged excluding VAT. Based on the duration, the Ex VAT cost of each call is then calculated and the result rounded-up to the nearest penny. VAT is then added to the total charges on your bill.
2. Minimum call charge of 2.55p per minute for voice calls and 5.11p per minute for data calls.
3. Connection to O2 is subject to status, credit checking and the terms of a 12 or 24 month minimum term contract.
4. Customers taking E Care and E Billing versions of the tariffs must maintain an email account.
5. Inclusive minute allowances on O2's business tariffs cover calls to standard UK landlines [starting 01, 02 or 03], calls to O2 mobiles and other UK mobiles. Inclusive minute allowances exclude calls to non-geographic numbers [08 & 05] which are charged at 17.02p per minute [ex. VAT], except calls to 0871 numbers which are charged at 29.79p per minute [ex. VAT]. Calls to 07744 and 07755 numbers are also excluded, these calls will be charged at 21.28p [ex. VAT] per minute.
6. Inclusive Texts are short messages sent in the UK only.
7. Any Inclusive Minutes & Texts are applied to the ‘first’ mobile in your account and can be shared with any ‘additional’ mobiles in your account. Inclusive Minutes & Text are used on a ‘first come, first served’ basis by the ‘first’ or any of the ‘additional’ mobiles in your account.
8. Any unused Inclusive Minutes & Texts rollover until the next month only.
9. In the event of a change of tariff any unused Inclusive Minutes & Texts will be lost.
10. Each tariff includes 0.5Mb of Inclusive Email & Internet per month. Usage of Email & Internet above 0.5Mb is then charged at £1.80 per MB. Email & Internet excludes BlackBerry usage.
11.  The ‘Any O2 Bolt On’ provides unlimited free of charge calls to O2 mobiles, when both mobiles are in the UK. ‘Any O2 Bolt On’ can be applied to each mobile in your account individually. A fair usage policy operates and the monthly usage of calls to O2 mobiles by any mobile (SIM card) connected to the Any O2 Bolt On is expected to be below 2000 minutes/month. Excessive volume or duration of calls, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw the Any O2 Bolt On from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the Any O2 Bolt On. Any Charges for overuse will be at standard Best for Business tariff rates. ‘Any O2’ Bolt On is not available with Best for Business Unlimited Anytime plan..
12. ‘Any O2 Bolt On’ has no monthly Line Rental Charge when taken in conjunction with 24 month Minimum Period contracts. A Line Rental Charge is charged for Any O2 Bolt On when taken in conjunction with 12 month Minimum Period contracts.
13. Any O2 Bolt On Promotion: ‘Any O2 Bolt On’ is available without a monthly Line Rental Charge when taken in conjunction with a 12 month Minimum Period contract until 31 Dec 2007. ‘Any O2 Bolt On’ will remain on your account without any additional monthly Line Rental Charge for as long as the SIM Card to which the ‘Any O2 Bolt On’ was originally applied remains connected to the tariff applicable to that SIM Card at the time the ‘Any O2 Bolt On’ was applied.

Shared Minutes Bolt Ons are  bundles of inclusive minutes which can be added to any Best for Business tariff with inclusive minutes, entered into prior to January 31^st 2008. See separate terms relating to Shared Minutes Bolt Ons

Shared Messaging Bolt Ons are a bundle of inclusive text messages which can be added to any Best for Business tariff, entered into prior to January 31^st 2008. See separate terms relating to Shared Messaging Bolt Ons

Best for Business Unlimited Anytime Fair Usage Policy

The monthly usage of calls to any UK mobile number and calls to standard UK fixed line numbers (starting 01,02,03) by any mobile (SIM card) connected to the Best for Business Unlimited Anytime tariff is expected to be below 10000 minutes. Excessive volume or duration of calls, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw the Best for Business Unlimited Anytime tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the Best for Business Unlimited Anytime tariff. Any Charges for overuse will be at standard Best for Business tariff rates. Inclusive minute allowances on O2's business tariffs cover calls to standard UK landlines [starting 01, 02 or 03], calls to O2 mobiles and other UK mobiles. Inclusive minute allowances exclude calls to non-geographic numbers [08 & 05] which are charged at 17.02p per minute [ex. VAT], except calls to 0871 numbers which are charged at 29.79p per minute [ex. VAT]. Calls to 07744 and 07755 numbers are also excluded, these calls will be charged at 21.28p [ex. VAT] per minute.

9          Double Minutes Free (direct) terms & conditions

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 30^th September 2006 inclusive.

1. Double Minutes offer is open to new & existing customers connecting directly via O2 Business Sales, O2 Retail, O2 Online or O2 Telesales to Best for Business 250, 400, 600 or 1000 tariffs (including Unlimited or Unlimited Off-Peak versions of these tariffs)
2. Double Minutes offer is available in months 1-6 on a 12 month contract or for the duration of your 24 month contract and while you stay on an eligible tariff. UK Only.
3. Promotional minutes are applied as a free Shared Minutes Bolt On. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
4. Offer ran between 1 April to 30 September 2006.
5. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
6. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 250 & 400 1-2 subscribers, Best for Business 600 1-3 subscribers, Best for Business 1000 1-25 subscribers
7. This offer is also available on Best for Business SIM Only 250, 400, 600 & 1000 tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: O2 (UK) Limited, 260 Bath Road, Slough, SL1 4DX.

10        Double Minutes Free (independent resellers) terms & conditions

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 30^th September 2006 inclusive.

1. This offer is available to business customers who connect to O2 via an O2 approved independent reseller to Best for Business 250, 400, 600 or 1000 tariffs (including Unlimited or Unlimited Off-Peak versions of these tariffs).
2. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 250 & 400 1-2 subscribers, Best for Business 600 1-3 subscribers, Best for Business 1000 1-25 subscribers. UK only.
3. Double Minutes offer is available in months 1-3 on a 12 month contract and months 1-12 on a 24 month contract.
4. Promotional minutes are applied as a free Shared Minutes Bolt On. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
5. This offer ran between 1 April to 30 September 2006.
6. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
7. This offer is also available on Best for Business SIM Only 250, 400, 600 & 1000 tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: O2 (UK) Limited, 260 Bath Road, Slough, SL1 4DX.

11        50% Extra Minutes Free (independent resellers) terms & conditions

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 31^st March 2007 inclusive.

1. 50% Extra Minutes is open to new & existing customers connecting via an O2 approved reseller to Best for Business 1500 and above tariffs [including Unlimited or Unlimited Off-Peak versions of these tariffs].
2. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 1500 & 2000 1-25 subscribers, Best for Business 5000 & 10000 5-100 subscribers.
3. 50% Extra Minutes offer is available in months 1-6 on a 12 month contract and months 1-12 on a 24 month contract. UK Only.
4. 50% Extra Minutes are applied as a free Shared Minutes Bolt On. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
5. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
6. This offer ran between 1 April to 30 September 2006.
7. 50% Extra Minutes is also is available on Best for Business SIM Only 1500 and above tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: O2 (UK) Limited, 260 Bath Road, Slough, SL1 4DX.

12  50% Extra Minutes Free (direct) terms & conditions

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1^st April 2006 and 31^st March 2007 inclusive.

1. 50% Extra Minutes offer is open to new & existing customers connecting directly via O2 Business Sales, O2 Retail, O2 Online or O2 Telesales to Best for Business 1500 and above tariffs [including Unlimited or Unlimited Off-Peak versions of these tariffs]
2. 50% Extra Minutes offer is available in months 1-6 on a 12 month contract or for the duration of your 24 month contract and while you stay on an eligible tariff. UK Only.
3. 50% Extra Minutes are applied as free Shared Minutes Bolt Ons. Unused Minutes roll over for up to 3 months - until the Bolt On is removed from the tariff and any unused minutes will then be lost.
4. Once the promotional period ends the Shared Minutes Bolt On becomes a monthly chargeable subscription - to remove the Bolt On at the end of the promotional period and avoid additional monthly charges, call Business Customer Services at least 30 days before the promotional period ends, see o2.co.uk for charges.
5. Offer ran between 1 April to 30 September 2006.
6. Minimum term contract and credit check applies. Minimum & maximum subscribers restrictions apply: Best for Business 1500 & 2000 1-25 subscribers, Best for Business 5000 & 10000 5-100 subscribers.
7. This offer also available on Best for Business SIM Only 1500 and above tariffs.
8. Existing customers may only take advantage of the offer if there are three or fewer unexpired months of the Minimum Term of their existing Agreement.
9. O2 reserves the right to withdraw or amend this offer at any time.
10. Promoter: O2 (UK) Limited, 260 Bath Road, Slough, SL1 4DX.

Per megabyte charges apply if you use the BlackBerry service or other data services

O2 Active / WAP browsing and O2 Mobile Web) whilst roaming. These charges are £3.00/MB in the European Union and £6.00/MB in the rest of the world. See the following link for full details of countries where roaming is available.

www.o2.co.uk/business/sme/businesstraveller/dataabroad/gprsmobileinternetabroad . All new BlackBerry users will be automatically activated with Per Megabyte Roaming as set out at www.o2.co.uk/blackberry. Charges are made only for data received and sent and charging is in 1KB increments. Charges apply at all times of day. BlackBerry Internet Solution from O2 customers on the O2 Unlimited tariff may also select an unlimited BlackBerry monthly roaming tariff at £23.50/month. The Line Rental Charge will be charged every month irrespective of whether you roam with your device and is aimed at high roaming users. Customers may transfer between Per Megabyte Roaming and Monthly Roaming no more than once in any three month period. The roaming charges set out above do not include any voice roaming charges. The details can be found at:

www.o2international.co.uk/usingyourmobileabroad

Ireland Bolt-On

1. The Pay Monthly Ireland Bolt-On can be added to all O2 Pay Monthly Tariffs (including Business tariffs) for £0.99 per month and enables you to make the following direct dial calls from the Republic of Ireland at 25p per minute at all times:
   1. Calls to standard UK fixed lines and UK mobiles (excluding video calls), Voicemail 901, Customer Service, O2 Directories (118402) and 1471 Call Return;
   2. Calls to standard Republic of Ireland fixed lines and Republic of Ireland Mobiles (excluding video calls).
2. Calls made abroad have a minimum one minute charge and are then charged in 15 second increments, then rounded up to the nearest second and nearest penny. Calls received are charged in one second increments with a minimum call charge of 3p.
3. Calls received while in the Republic of Ireland and calls to Group Chat, Group Conferencing, Timeline (123), premium rate numbers, International Directory Enquiries, Trafficline (1200), and all other international calls are not included and will be charged at your standard roaming rates. Texts, MMS, i-mode and WAP browsing and data calls are also not included.
4. The discounted rates will only apply if you are roaming on the O2 Ireland network. To select O2 Ireland if it is not selected automatically, follow the instructions on o2.co.uk.
5. To opt in to the Pay Monthly Ireland Bolt-On call O2 Customer Service on your O2 Pay Monthly mobile. The Bolt-On will be added to your account within 72 hours. Your discounted rates will then apply for one-month, after which you will be automatically re-subscribed and billed each month until you opt-out.
6. A one month minimum term applies. To opt out of the service, you must contact O2 Customer Service at least 72 hours before your next monthly period begins or you will be charged for the service for the following month. You may opt-out of the service at any time but no-refunds will be given in respect of charges already applied.
7. O2 reserves the right to remove or vary any elements of the Pay Monthly Ireland Bolt-On, including pricing. 30 days notice will be given by text message if we change the terms and conditions to your disadvantage.
8. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once this Bolt-On has been activated. Your statutory rights are not affected.
9. General Pay Monthly Bolt-On terms apply. See o2.co.uk/terms.

Chosen Country

1. All O2 Pay Monthly consumer customers may opt-in to Chosen Country – Spain for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in Spain as set out in these terms and conditions.
2. A monthly subscription fee of £5 per month applies.  This will be added to your monthly bill within 3 days after we receive your opt-in request.  The monthly subscription entitles you to one month of discounted rates.
3. When opting-in to Chosen Country – Spain, you may choose from the following two options:
   1. One month subscription; or
   2. On-going subscription.
4. If you choose a one month subscription, a one-off fee of £5 will be charged and access to the discounted rates applicable to Chosen Country - Spain will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
5. If you choose an on-going subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £5 added to your bill each month, until you actively contact O2 customer service to opt-out of the service.
6. Customers who are abroad in Spain will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute; and
   3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute, at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw Chosen Country- Spain from any individual at any time in the case of overuse or abuse. The Included Countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy ,Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland. A minimum call charge of 25p per call made will apply.  All rates include VAT.
7. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to standard fixed line or mobile numbers outside the Included Countries are not included and will be charged at standard roaming rates.  Texts, MMS and Data Calls are also not included.
8. To opt-in to Chosen Country - Spain call Customer Services from your O2 Pay Monthly mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that Chosen Country - Spain has been activated via text message.  By opting-in you give your agreement to receiving messages relating to this service from O2.
9. If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.  You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
10. O2 reserves the right to withdraw or amend the terms applicable to Chosen Country – Spain at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message.
11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to Chosen Country - Spain.
12. The Promoter is Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

My Europe Extra Bolt Ons

1. All O2 Pay Monthly consumer customers may opt-in to My Europe Extra for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in any of the Included Countries as set out in these terms and conditions. Customers who opt-in to the service and are abroad in any of the Included Countries will be able to:
   1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
   2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute; and
   3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute, at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw My Europe - Extra from any individual at any time in the case of overuse or abuse.

The Included Countries are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Faeroe Islands, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.

A minimum call charge of 25p per call made will apply.  All rates include VAT.

2. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.  Texts, MMS and Data Calls are also not included.
3. To opt-in to My Europe Extra call Customer Services from your O2 Pay Monthly mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that My Europe Extra has been activated via text message.  By opting-in you give your agreement to receiving messages relating to this service from O2.
4. When opting-in to My Europe Extra, you may choose from the following two options:
   1. One month subscription at a cost of £10; or
   2. On-going subscription at a cost of £10 per month.
5. If you choose a one month subscription, a one-off fee of £10 will be added to your monthly bill with 3 days after we receive your opt-in request and access to the discounted rates applicable to My Europe Extra will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
6. If you choose an on-going subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £10 added to your bill each month, until you actively contact O2 customer service to opt-out of the service. If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month. 
7. You may opt-out of the service by contacting customer service at any time but no refunds will be given in respect of charges already applied. You will automatically be opted out if you opt-in to Chosen Country - Spain, indicating that you require discounted rates only when roaming in Spain.
8. O2 reserves the right to withdraw or amend the terms applicable to My Europe Extra at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message. 
9. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.
10. The Promoter is Telefónica O2 UK Limited, 260 Bath Road, Slough, SL1 4DX.

International Traveller Service

1. TS Rates are charged in pence per minute rounded up to the nearest penny, and apply all day.
2. For calls made abroad minimum charge is one minute, then charged in 15 second increments, rounded up to the nearest penny.
3. Calls received while abroad are charged in one second increments, rounded up to the nearest penny.

Data Abroad Bolt On

1. Data Abroad Bolt Ons are available to customers connecting or upgrading to a new O2 Pay Monthly tariff or any iPhone tariff from 1st February 2008.
2. Data Abroad 10 gives you 10MB per billing month and Data Abroad 50 gives you 50MB per billing month of data abroad in any country.
3. Data used above the monthly allowances will be charged at either £3/MB (inc. VAT) in the EU or £6/MB outside the EU. (Included EU countries are: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands,'French Guyana, , Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Ireland, Iceland, Italy, Isle of Man, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.)
4. Unused allowances cannot be carried over into subsequent months.
5. Only one Data Abroad Bolt On can be taken at any one time.
6. A one month minimum term applies. To opt out of the service, you must contact O2 Customer Service at least 72 hours before your next monthly period begins or you will be charged for the service for the following month. You may opt-out of the service at any time but no-refunds will be given in respect of charges already applied.
7. O2 reserves the right to remove or vary any elements of the Data Abroad Bolt On, including pricing. 30 days notice will be given by text message if we increase prices for the Data Abroad Bolt Ons you are using.
8. Use of data is subject to network coverage.
9. Data usage is charged in 1KB increments. 1MB is 1,024KB Charges are made only for data received and sent.
10. General Pay Monthly Bolt On terms apply.

Consumer Pay Monthly Tariff Terms (excludes iPhone customers)

General

1. Save for certain SIM Only tariffs, O2 Pay Monthly is subject to status, credit-check, payment by direct debit and the terms of an 18 or 24 month minimum term O2 contract. After connecting or upgrading to a minimum term contract, you’re unable to move to a lower priced Pay Monthly tariff for 9 months unless otherwise stated. After 9 months you can change tariff a maximum of once per month, provided that if moving down a tariff you may only move to the next lowest priced tariff with the same minimum term. If you move from a tariff which is not currently available you will not be able to change back to your previous tariff. (this may differ for iPhone customers depending on when you connected, please check the terms stated in your iPhone contract)
2. SIM only tariffs are subject to status, credit-check, and payment by direct debit. Save for certain SIM only offers with alternative minimum terms, you may give us written notice that you wish to end your SIM only contract or change tariff at any time, and this will be effective 30 days after we receive your notice.  In the event that you are on a SIM only tariff that allows you to end your contract on 30 days’ notice, you will be required to pay the applicable monthly charge for your SIM only tariff until the end of this 30 day notice period.
3. If applicable, Pay Monthly handset upgrades are not available until the end of any existing minimum term contract and are subject to signing a new minimum term contract.  A handset is not provided when you select a SIM only tariff.
4. If you take a SIM only tariff, your current mobile phone may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for mobile phones blocked in this way or for any costs incurred in the provision of this code.
5. Unused inclusive minutes, data and messages cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance. 
6. Unless otherwise stated, call prices include VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny. VAT is then added to the total of all charges on your bill.
7. To access O2’s data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage
8. Prices are correct at time of going to print but are subject to change.
9. Prices shown are for payment by Direct Debit only; different payment methods, if permitted, may incur additional charges.
10. Itemised billing is available online at no additional charge. Paper bills may be available to certain customers (save for iPhone customers) upon request at a charge, and the customer shall be advised of such charge accordingly by O2.
11. Other promotional SIM only offers: minimum terms may vary as expressly specified by O2 from time to time on certain promotional SIM only offers and certain offers may be subject to credit checks.

Inclusive Minutes and Call Charges

1. Inclusive minutes on O2 Pay Monthly tariffs can be used for calls made in the UK to:
   • standard UK landlines (starting 01, 02 or 03); and
   • 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),

all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.

All tariffs include access to voicemail menus and voicemail retrieval at no extra charge. Calls to voicemail are not decremented from your inclusive allowance.  Calls to selected telephone helplines are also free of charge and not decremented from your inclusive allowance.  A full list can be viewed here

1. Inclusive minutes can not be used for calls made in the UK to:
   • non-geographic numbers (starting 08, 05) which are charged at 19.6p per minute, except calls to 0871 numbers which are charged at 34.3p per minute;
   • non-standard or “special” 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 24.5p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 19.6p per minute, 076 numbers which are charged at 34.3p per minute and 070 numbers which are charged at 48.9p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
   • premium rate and directory enquiries numbers where special charges apply.
2. As a promotional offer, calls made to “special” 07 numbers (other than 07744, 07755 and 070) will be included in your inclusive minutes allowance until 30^th September 2008.  If you use these numbers you will be reminded that the promotional period is coming to an end before charges commence.
3. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 19.6p per minute.
4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Mann) or to an international destination from within the UK will be charged at standard roaming or international call rates (unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply) which can be viewed at: http://www.o2international.co.uk/standardrate_and_data.aspx.
5. The minimum call charge is 5p for calls not forming part of your inclusive allowance.

Inclusive Messages and Message Charges

1. Inclusive messages on O2 Pay Monthly tariffs can be used for:
   • texts sent in the UK to UK mobiles,
   • texts sent from abroad (including Jersey, Guernsey and the Isle of Mann),
   • picture or video messages sent from the UK and abroad (subject to having a compatible handset).

Sending one UK text uses one message. Sending one text message from abroad uses four messages. Sending one picture or video message from the UK or abroad uses four messages.

1. Inclusive messages on O2 Pay Monthly tariffs can not be used for:
   • premium rate messages where special charges apply,
   • sending messages from the UK to international numbers, these are charged at 15.7p, except for customers subscribed to Discount Country or ITS who will be charged at 11.7p; or
   • any chargeable messages you receive. 
2. Once you have used all your inclusive allowances, any messages sent to UK mobiles will be charged at 11.7p per message and any picture messages or video messages sent to UK mobiles will be charged at 24.5p per message. Any text messages sent whilst abroad will be charged at standard roaming text rates.

Data Charges

• For applicable tariffs with data capability: Unless a data or BlackBerry Bolt On is taken, your tariff will include O2 Web Daily under which data will be charged at £2.94 per MB up to a maximum of £0.98 per day (00:00am to 23:59pm). Once you have reached your maximum daily charge of £0.98, O2 Web Daily allows you unlimited use of Telefónica O2 UK Limited's Edge/GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
  • in, or connected to, any other device including modems;
  • to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
  • in such a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your tariff at any time, having attempted to contact you first.

1. The prices shown do not incorporate data roaming rates.

These terms apply in addition to your airtime agreement which is available at terms and conditions

Consumer Pay Monthly Bolt Ons Terms

Bolt On Availability: note: Call and Text Bolt Ons cannot be added to any promotional tariff unless otherwise stated.

Promotional Bolt Ons Terms - O2 Retail and O2 Online only (excludes iPhone customers)

1. Promotional Bolt Ons are available to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Retail, O2 Online, O2 Customer Services and O2 Telesales only on or before 31 March 2009. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. For the purpose of clarification, promotional Bolt Ons shall not be available to on all SIM only tariffs.
2. “Pay Up Front” and “Pay Up Front for Life” customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
3. Eligible O2 Retail and O2 Online tariffs are 600 anytime minute and above tariffs on Sim only, 18 and 24 month minimum term contracts unless stated otherwise.  Promotional Bolt Ons are not available on any 12 month contracts.  O2 Online customers on 18 or 24 month 200 and 400 minute tariffs may have unlimited O2 to O2 calls but no other choice of Promotional Bolt Ons. 
4. Customers moving to an ineligible tariff will lose their Promotional Bolt On. Existing customers not on a “for life” promotion are ineligible to select a Promotional Bolt On unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract. 
5. Customers who have an existing “for life” promotion can change to a Promotional Bolt On and all customers with a Promotional Bolt On may change their choice every 90 days.  Customers changing from a “for life” promotion offered before 1st February 2008 to a Promotional Bolt On cannot return to the old promotion.
6. Except O2 Online customers on 200 and 400 minute tariffs, customers on eligible tariffs can choose any one Promotional Bolt On from the table above at no additional charge.
7. Promotional Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages. 
8. Customers who disconnect and reconnect (for whatever reason) are not eligible for Promotional Bolt Ons.
9. No cash alternatives are available for any Promotional Bolt On.
10. Customers connecting to the £14.69 promotional pay monthly tariff (18 months min term) can add either the Unlimited O2 to O2 calls Promotional Bolt On or the Unlimited Texts Promotional Bolt On to their tariff. No other Promotional Bolt Ons can be added at any time.

Included Unlimited Wi-Fi and Web Bolt Ons for iPhone Customers only

The Unlimited Wi-Fi and Web Bolt On is included at no extra cost for customers connecting or upgrading to any iPhone tariff until further notice. O2 reserves the right to withdraw or amend this offer at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. Excessive usage policy applies see Data Bolt Ons terms below.

Paid for Bolt Ons Terms - (includes iPhone customers)

1. Paid for Bolt Ons can only be taken with post 1^st February 2008 tariffs and O2’s Pay Monthly tariffs for iPhone.  O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
2. You must provide one month’s notice to O2 if you wish to cancel your Paid for Bolt On by calling the customer care number on your monthly bill.
3. Paid for Bolt Ons are available through O2 Retail, O2 Online and indirect channels as set out in the table above.
4. Customers on eligible tariffs can choose as many Paid for Bolt Ons as they wish from the available selection.
5. Paid for Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.  
6. Paid for Bolt Ons can be added to tariffs which include a Promotional Bolt On and it is the customer’s responsibility to ensure that they do not select the same Paid for Bolt On as Promotional Bolt On.
7. If the Distance Selling Regulations apply, once your Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

Call (minute) Bolt On Terms

1. Call (minute) Bolt Ons include:
   • Unlimited O2 to O2 calls,
   • Unlimited Weekend Calls,
   • Unlimited Landline Calls; and
   • 200 Extra Anytime Minutes. 
2. Call (minute) Bolt Ons include calls to numbers forming part of your tariff’s inclusive minutes allowance except as follows:
   • Calls forming part of the Unlimited O2 to O2 calls Bolt On include calls to other O2 mobiles only; 
   • Calls forming part of the Unlimited Weekend Bolt On include calls between 00:00 am Saturday and 23:59 Sunday only; and
   • Calls forming part of the Unlimited Landline Calls Bolt On include calls to standard UK landlines only (starting 01, 02 or 03). 
3. All unlimited call (minute) Bolt Ons allow you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
   • in, or connected to, any other device; or
   • in a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first.

Text Bolt On Terms

1. texts sent in the UK to UK mobiles only.
2. The Unlimited Text Bolt On allows you to send unlimited texts from your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
   • in, or connected to, any other device; or
   • in a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first.

Data Bolt On Terms

• The Web Bolt On allows you unlimited use of Telefónica O2 UK Limited's Edge/GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
  • in, or connected to, any other device including modems;
  • to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
  • in such a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove the Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.

The Wi-Fi Bolt On allows you unlimited use of The Cloud’s UK Wireless LAN network (and for iPhone users the use of the BT Openzone Wireless LAN network)  for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:

• in, or connected to, any other device including modems;
• to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
• in such a way that adversely impacts the service to other O2 customers or customers of The Cloud.

If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove the Wi-Fi Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.

O2 Mobile Broadband Bolt On Terms

1. O2 Mobile Broadband Bolt On is available to O2 Pay Monthly customers who connected or upgraded to a new pay monthly tariff on or after 18 April 2008.
2. O2 Mobile Broadband Bolt On monthly allowance includes:
1. Depending on the tariff selected by you, either 3GB or 10GB data via use of Telefónica O2 UK Limited's Edge/GPRS/3G/HSDPA networks: and
2. unlimited WiFi via The Cloud’s UK Wireless LAN network, (subject to excessive usage policy) for personal internet use via your modem or data card. Applies to use in the UK only. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
1. in, or connected to, any other device excluding modems/data cards;
2. to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
3. in such a way that adversely impacts the service to other O2 customers or Cloud customers.

If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose network protection controls which may reduce your speed of transmission, remove Mobile Broadband or WiFi from your account or disconnect your tariff at any time, having attempted to contact you first.

1. A one month minimum term applies. To opt out of the service, you must contact O2 Customer Service at least 72 hours before your next monthly period begins or you will be charged for the service for the following month. You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
2. Unused data cannot be carried forward one month to the next. Data usage is measured in kilobytes (kB). 1MB = 1024 Kilobytes (kB), 1024 MB = 1 Gigabyte (GB).
3. Any data used above your 3GB or 10GB monthly tariff threshold will be charged at 19.6p per MB.
4. A maximum of one Mobile Broadband Bolt On can be added at any one time.
5. The current maximum speed available on the Telefónica O2 UK Limited network is 3.6Mbps. However, connection speeds are subject to various factors including network coverage and signal strength and therefore we cannot guarantee that your connection will reach any specific speeds.
6. Prices are correct at time of going to print but are subject to change.
7. Text Messages sent from the Connection Manager software will be charged at our standard rate for text messages. See http://www.o2.co.uk/mobilestariffs/tariffs/paymonthly/paymonthlytariffs for SMS pricing.
8. The prices shown do not incorporate data roaming rates. Usage whilst roaming will incur additional third party network operator’s charges and these charges may be significant.
9. Access to Mobile Broadband is subject to network coverage.
10. O2 reserves the right to remove or vary any elements of this Bolt On, including pricing. 30 days notice will be given by text message if we change the terms and conditions to your disadvantage.
11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once this Bolt On has been activated. Your statutory rights are not affected.
12. All prices shown include VAT. Prices are correct at time of publication but are subject to change.
13. General Pay Monthly Bolt On terms apply. See o2.co.uk/terms

Other Pay Monthly Products O2 Web Max Terms (for mobile phones and modems)

• O2 Web Max allows you unlimited use of Telefónica O2 UK Limited's Edge/GPRS/3G networks (as applicable to your handset), for personal internet use via your mobile phone, modem or data card. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
• in, or connected to, any other device excluding modems/data cards;
• to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
• in such a way that adversely impacts the service to other O2 customers, including using an excessive volume of data as compared to the majority of users of O2 Web Max, which is currently more than 3GB of usage within a one month bill cycle.

If O2 reasonably suspect s you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove Web Max from your account or disconnect your tariff at any time, having attempted to contact you first.

BlackBerry® from O2 Terms

1. Connection to a BlackBerry from O2 tariff is subject to status, credit checking and a minimum period contract. Standard pay monthly airtime terms apply o2.co.uk/terms
2. The BlackBerry Internet Solution from O2 Unlimited tariff is available both with eligible post January 18 2008 voice tariffs (for £9.79 additional per month to your voice tariff) and as a stand alone tariff (for £14.69 per month, not available via O2 Online). Modem usage is permitted but is charged at an additional £0.98/MB.
3. The BlackBerry Internet Solution from O2 Unlimited tariff allows you to send and receive as many emails as you like, surf the web using the BlackBerry browser and via O2 Active WAP browsing, get unlimited use of Yahoo! Messenger, Google Talk™, Windows® Live Messenger, Facebook®, and download satellite navigation services in the UK only. On non RIM manufactured devices (BlackBerry Connect devices) web browsing depends on the browser you use. Some devices use O2 Mobile Web which is charged at an additional £0.98 per MB. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
• to allow the continuous streaming of any audio / video content, enable Voice over Internet (Voip), P2P or file sharing; or
• in such a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspect s you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your tariff at any time, having attempted to contact you first

1. For new and upgrading customers the Minimum Period with a new Pay Monthly voice contract is 6 months. The Minimum Period for a stand alone tariff is 12 months. During the Minimum Period it is not possible to transfer from the BlackBerry Internet Solution from O2 Unlimited tariff to the BlackBerry Internet Solution from O2 Pay As You Use tariff.
2. Once you have selected to use the BlackBerry Internet Solution from O2 Pay As You Use tariff you will not be able to opt out of this service within one month from the date on which it is first provided by O2, however if you elect to receive a subsidised BlackBerry device in conjunction with opting to use the BlackBerry Internet Solution from O2 Pay As You Use tariff then you may be required to extend the Minimum Period of your O2 voice contract.
3. The BlackBerry from O2 Pay as You Use tariff is available only in conjunction with compatible voice tariffs. Data usage within the UK is charged at £2.65 per MB for all BlackBerry data including email and surfing the web using the BlackBerry browser, Yahoo! Messenger, Google Talk™, Microsoft Windows® Live Messenger, instant messaging, Facebook® and downloading UK satellite navigation services. Different charges apply for other kinds of data usage, see the BlackBerry Price List which can be viewed at http://www.my-blackberryfromo2.com/tariffs_consumers.asp. Charges apply to all data sent and received. You will be billed for the amount of data that travels over the data network. To ensure you are always in receipt of your most recent emails, when your BlackBerry device is switched on and enabled, it is always in regular contact with the data network and this uses about 10kB a day which is chargeable. The Minimum Period is 1 month.
4. Integration of email accounts with the BlackBerry Internet Solution from O2 is subject to your email service provider and/or company IT infrastructure and policy.
5. O2 reserves the right to upgrade and change the specification of the BlackBerry Internet Solution from O2 at any time. This may entail, but is not limited to, changes to the web interface, rules around the maximum number of days that data will be retained and mailbox capacity.
6. To access the BlackBerry Internet Solution from O2, you must have an enabled and compatible device.
7. O2 reserves the right to introduce charges for Yahoo! Messenger, Windows Live Messenger, Google Talk&trade and Facebook and/or withdraw the use of same with 30 days notice. If you do not wish to pay for Yahoo! Messenger, Windows Live Messenger, Google Talk or Facebook you may terminate your use of Yahoo! Messenger, Windows® Live Messenger, Google Talk™ or Facebook service but you will not be entitled to terminate your BlackBerry Internet Service contract.
8. BlackBerry tariffs are not compatible with any other O2 data products.
9. The prices shown do not incorporate BlackBerry roaming rates.
10. You will lose any inclusive data allowance you have with your O2 voice tariff when you add on a BlackBerry tariff.
11. The RIM and BlackBerry families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited – used by permission. BlackBerry and ‘Always on, Always Connected’ are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

Picture and Video Messaging

1. To send picture and video messages a compatible handset is required.
2. If you acquire a picture messaging handset from a non O2 source you must inform your service provider in order for Picture or Video Messaging to be set up on the O2 network. Picture and Video Messaging will work in foreign networks with which O2 has a GPRS roaming agreement, subject to coverage and applicable roaming charges.

Discount Country

1. Discount Country subscribers can only subscribe to one of the following ten countries at any time (except USA & Canada which are counted as one country):
• Australia
• Bangladesh
• Canada
• China
• India
• New Zealand
• Pakistan
• South Africa
• Turkey
• USA
2. You must provide one month’s notice to O2 if you wish to cancel Discount Country by calling the customer care number on your monthly bill.
3. O2 International call prices are quoted by the minute, include VAT and are charged in one second increments, then rounded up to the nearest second and nearest penny. Minimum voice call charge is 3p.
4. Discount Country excludes calls to satellite mobiles.

International Traveller Service (ITS)

1. For calls made abroad minimum charge is one minute, then charged in 15 second increments, rounded up to the nearest penny.
2. Calls received whilst abroad are charged in one second increments, rounded up to the nearest penny.

Customers who joined between 27 April and 29 June 2007

O2 Store Direct Promotions

1. O2 Store Direct promotions are available to new and upgrading customers only between 27 April 2007 and 29 June 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
2. O2 Long Weekend call or text offers are available to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Stores (excluding o2.co.uk), O2 Customer Services and O2 Telesales only. 
3. “Pay Up Front” and “Pay Up Front for Life” customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
4. Eligible £35 and above O2 Store Pay Monthly tariffs include: O2 35 12 Month, O2 35 18 Month, O2 40 12 Month, O2 40 18 Month, O2 50 12 Month, O2 50 18 Month, O2 75 12 Month and O2 75 18 Month. Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff.
5. Eligible 18 month contract customers can choose one promotion, either: additional O2 Long Weekend calls or additional O2 Long Weekend texts.
6. Eligible 12 month contract customers can choose one promotion, either: additional O2 Long Weekend calls for 6 months or additional O2 Long Weekend texts for 6 months.
7. Promotional allowances only include usage in the UK and are limited to 2,000 Standard Minutes or 2,000 UK texts each month which can be used from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Standard Minutes can be used to call Geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded.
8. Customers on 18 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on 12 month contracts are unable to change their O2 Long Weekend promotional option.
9. Pay Monthly upgrades are not available until the end of any minimum term.
10. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
11. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
12. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
13. No cash alternatives are available. Promotional allowances cannot be transferred.
14. This promotion cannot be used in conjunction with any other offer.

O2 Online Direct Promotions

1. O2 Direct Online promotions are available to new and upgrading customers only between 27 April 2007 and 29 June 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
2. O2 Long Weekends call or text offers are available to new online customers connecting via O2 Online (o2.co.uk) or O2 Telesales, and O2 Online customers upgrading through O2 Customer Services. 
3. Eligible £35 and above Online Pay Monthly tariffs include: Online 35 12 Month, Online 35 18 Month Texter, Online 35 18 Month Talker, Online 40 12 Month, Online 40 18 Month, Online 40 18 Month Talker, Online 50 12 Month, Online 50 18 Month, Online 50 18 Month Talker, Online 75 12 Month, Online 75 18 Month, Online 75 18 Month Talker, Online SIM Only £40 and Online SIM Only £50. Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff.
4. Eligible 18 month contract and SIM Only customers can choose either: additional O2 Long Weekend calls or additional O2 Long Weekend texts promotional options.
5. Eligible 12 month contract customers can choose either: additional O2 Long Weekend calls for 6 months or additional O2 Long Weekend texts for 6 months promotional options.
6. Promotional allowances only include usage in the UK and are limited to 2,000 Standard Minutes or 2,000 UK texts each month which can be used from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Standard Minutes can be used to call Geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded.
7. Customers on 18 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on 12 month contracts are unable to change their O2 Long Weekend option.
8. Pay Monthly upgrades are not available until the end of any minimum term.
9. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
10. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
11. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
12. No cash alternatives are available. Promotional allowances cannot be transferred.

This promotion cannot be used in conjunction with any other offer.

Customers who joined between 29 June and 30 September 2007

O2 Store Direct Promotions

1. O2 Store Direct promotions are available to new and upgrading customers only between 29 June 2007 and 30 September 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
2. O2 Long Weekend and O2 to O2 call or text offers are available to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Stores (excluding o2.co.uk), O2 Customer Services and O2 Telesales only. 
3. “Pay Up Front” and “Pay Up Front for Life” customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
4. Eligible O2 Store tariffs are £25 and above SIM Only tariffs, £30 and above 24 month tariffs and £35 and above 18 month tariffs.  Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract. 
5. Customers on eligible tariffs can choose one promotion, either unlimited O2 Long Weekend calls, unlimited O2 Long Weekend texts, unlimited O2 to O2 calls or unlimited O2 to O2 texts.
6. Long Weekend promotional allowances only include usage in the UK from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Calls forming part of the promotional allowance can be made to geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded. Texts forming part of the promotional allowance can be made to UK mobiles only.  Texts to international mobile numbers are excluded.
7. On all unlimited promotions a fair usage policy operates above 2000 minutes or texts/month. O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse.  If you fail to change your behaviour following such request we may  disconnect your service.
8. Eligible customers on 18 or 24 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on SIM Only tariffs can change their O2 Long Weekend allowance every 30 days.
9. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
10. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
11. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
12. No cash alternatives are available. Promotional allowances cannot be transferred.
13. This promotion cannot be used in conjunction with any other offer.

O2 Online Direct Promotions

1. O2 Direct Online promotions are available to new and upgrading customers only between 29 June 2007 and 30 September 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
2. O2 Long Weekends call or text offers are available to new online customers connecting via O2 Online (o2.co.uk) or O2 Telesales, and O2 Online customers upgrading through O2 Customer Services. 
3. Eligible Online tariffs are £25 and above SIM Only tariffs, £30 and above 24 month tariffs and £35 and above 18 month tariffs Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract.
4. Customers on eligible tariffs can choose one promotion, either: additional O2 Long Weekend calls or additional O2 Long Weekend texts.
5. Promotional allowances only include usage in the UK from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Calls forming part of the promotional allowance can be made to Geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded. Texts forming part of the promotional allowance can be made to UK mobiles only.  Texts to international mobile numbers are excluded.
6. A Fair Usage policy operates above 2000 minutes or texts/month. O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse.  If you fail to change your behaviour following such request we may  disconnect your service.
7. Customers on 18 or 24 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on SIM Only tariffs can change their O2 Long Weekend allowance every 30 days.
8. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
9. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
10. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
11. No cash alternatives are available. Promotional allowances cannot be transferred.
12. This promotion cannot be used in conjunction with any other offer.

1. Membership of the annual Select Programme ("Select") is open to O2 UK pay monthly customers who are invited to join by O2 and who satisfy the eligibility criteria set out below.
2. O2 reserves the right to allocate membership and to amend the criteria for eligibility of new members at any time, at its sole discretion. To be eligible for Select, customers must
3. Be on a current, active, O2 Consumer Pay Monthly contract;
4. Have an average Qualifying Spend above ?50 a month for the last 6 consecutive months. (Where an account contains multiple handsets, this spend must be per handset with an average of the spend across all of the handsets considered);
5. Have a minimum of 6 months tenure with O2;
6. Have a good payment history (at O2's reasonable discretion).
7. "Qualifying Spend" means invoiced spend on usage, line rental and value added services with O2 but does not include VAT applied to the invoice, nor does it include any charges for hardware including handsets or accessories or any miscellaneous debits or credits.
8. O2 staff members, customers on any line advance programme and/or Business customers are excluded from Select.
9. Select benefits are personal to the member and may not be transferred.
10. Eligible persons sharing the same residential mailing address may each have membership in their own right if they meet the eligibility criteria individually.
11. If your mobile phone account is terminated by you or by O2 your Select membership will automatically be terminated. On the date of the termination all Select benefits will immediately cease.
12. Eligibility for Select membership is renewed on an annual basis. O2 reserves the right to terminate any membership without notice after this time if you are no longer fulfilling all the eligibility criteria as detailed above.
13. If O2 reasonably suspects any fraud or abuse by any Select member in relation to eligibility for Select or any of its privileges and benefits, O2 will have the right to immediately withdraw Select membership from that member.
14. The sale or barter of any Select memberships, privileges or benefits (other than by O2) is prohibited.
15. Select membership and benefits are not redeemable for cash or any other form of credit.
16. O2 may change these Terms and Conditions at any time. Updated terms will be posted on our website at www.o2.co.uk/terms.
17. Select Service for customers taking the 3000 minute tariff
18. Promotion into O2?s Select Programme will take place within 30 days of connection or upgrade with O2 to a 3000 minute Pay Monthly tariff, O2 reserves the right to delay this process if required due to processing issues.
19. O2 may suspend your membership of O2 Select if you change tariffs within the 14 day change of mind period or if you do not pay by Direct Debit.
20. To remain in O2 Select you must adhere to all the above stated Terms.
21. O2 reserves the right to change the terms of O2 Select or terminate the programme without notification to customers.