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Tariffs and Bolt Ons

 

 
O2 International Favourites Bolt On Terms and Conditions
  • Available to O2’s Pay Monthly, Pay & Go and Business customers.
  • The Bolt On is in addition to your airtime contract and general tariff terms. Our general Pay Monthly, Business or Pay & Go Bolt On terms apply. See o2.co.uk/terms
  • The Bolt On enables you to make voice calls to a limited number of international landlines and/or mobiles in specified countries outside the UK for a fixed monthly fee on the following terms:
  1. In exchange for a monthly subscription (the value of which will depend on which Bolt On package you select) you will be given a specific number of voice minutes for calls to specific pre-nominated standard international landline numbers (or, if your package includes them, standard mobile numbers) in any of the Outbound Countries, each month (the “Calls”). For some of the Outbound Countries, the definition of standard international landline numbers will include standard mobile numbers. For instance, in Canada, China, India, Hong Kong, Puerto Rico, Singapore and the USA you may be able to select a standard mobile number as one of your pre-nominated landline numbers and your calls to that number will be taken out of your landline Call allowance.
  2. You may make the Calls from your Pay Monthly, Business or Pay & Go sim to any of your nominated numbers. The following call types and number ranges are excluded from being part of the Calls: texts, picture messages, calls made whilst abroad, calls to premium rate or non-geographic numbers, calls to business switchboards, conference calls, calls to numbers for onward routing or revenue sharing purposes, calls to Inmarsat, calls using or to satellite phones (i.e. Thuraya), mobile traffic calls, machine to machine calls or calls to countries not included in the Bolt On.
  3. Outgoing Calls must be for your private, personal and legitimate business purposes, if we reasonably believe that you are abusing this service then we reserve the right to disconnect you from the Bolt On, having attempted to contact you first. We expect you to use less than 3,000 minutes of calls to landline numbers and if applicable, 200 minutes of calls to mobile numbers in any month and if you use more than this amount of minutes then the service may become unavailable to you for the remainder of that month. We call it a fair usage limit so that we can keep offering the Bolt On at such a great price. We will contact you if you are approaching your monthly limit. All calls made will be rounded to the next whole minute.
  4. Each of your Calls can only be for a continuous period of up to 60 minutes. If your Call lasts for 60 minutes it will automatically end and you will need to call the number again. There is no limit to the number of Calls you can make within the Bolt On each month, just the total duration of them in any monthly period.
  5. As part of the Bolt On you will also be allocated an international number in one designated local dialling code area of a country from the list of Inbound Countries that people can call and which will connect to your mobile (called a "Call Me" number). The call will be charged at the normal rate their service provider charges for a call to that local area code from phone they use. Calls from their mobile to your new Call Me number may cost more than calls from a landline, they should check with their provider. Incoming calls on this number will not cost you anything. Allocation of an inbound number is subject to availability and for the avoidance of doubt, any number allocated to you will remain the property of O2 or the relevant regulatory body in the country where you choose to have your Call Me number.
  6. Incoming Calls must be for your private, personal and legitimate business purposes, if we reasonably believe that you are abusing this service then we reserve the right to disconnect you from the Bolt On, having attempted to contact you first. We expect you to receive less than our monthly allowance amount of 3,000 minutes of inbound calls in any month and if you receive more than this amount of minutes in calls then the service may become unavailable to you for the remainder of that month. We will contact you if you are approaching your monthly limit. All calls made will be rounded to the next whole minute.
  7. The Outbound Countries are:
    Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei , Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, South Korea, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, Singapore, Slovakia, Slovenia, Spain, South Africa, Sweden, Taiwan, Thailand, Turkey, United States, Venezuela
  8. The Inbound Countries are:
    Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, South Africa, Sweden, United States.
    Check the website for more information on the regions which are available for Call Me numbers in these countries.
  9. You can buy or change your Bolt On on the website: o2.co.uk/if (the “Website”), by text message, by calling 2202 (if you’re on Pay & Go), or by calling Customer Services.
  10. You can activate and set up payment for the Bolt On service on the Website. Once you have registered and given us your account details you will receive a text or texts to confirm that your registration has been accepted and that the Bolt On is now active.
  11. Changes to your specified outgoing numbers can only be made once per number per month. You can add numbers (up to your package’s limit) at any time. You can only change your Call Me Number once every six (6) months.
  12. For Pay & Go customers your anniversary date is the date each month on which you must have topped up with at least the amount of your Bolt On package subscription cost in order to receive your next month’s Bolt On. We will send you a text before your anniversary date to remind you to top up in time. If you have not topped up by your anniversary date then the Bolt On will not be renewed or available until you next top up with more than the cost of your Bolt On’s subscription (within 45 days of your anniversary date).When you top up more than that amount we will automatically debit your Bolt on subscription cost from your balance and your anniversary date will change to the date of this latest top up. If you do not renew your subscription within 45 days of your anniversary date then your Bolt On will lapse and any inbound or outbound numbers you have set up will be deleted. You may be able to reregister for the Bolt On, but you will have to reregister your outbound destination numbers and you will be allocated a new Call Me number (if one is available).
  13. For Pay Monthly and Business customers, you will be charged for your Bolt On subscription fee in your monthly bill.
  14. You may opt out of your Bolt On at any time by texting the word “STOP” to 80281, on the Website, by calling 2202 (if you’re on Pay & Go), or by calling Customer Services . If you are a Pay&Go customer, the Bolt On has a one month minimum term so if you cancel the service your access to the Bolt On service will not end until your next anniversary date. No refunds will be given for payments/deductions already made, but you will be able to continue to use the service until your next anniversary date. If you are a Pay Monthly or Business customer, if you cancel the service your access to the Bolt On service will end within 24 hours, and you will receive a pro-rated refund for the remainder of the monthly subscription already paid. This refund will be paid to you in the form of a credit to your bill on your monthly bill following cancellation of the service.
  15. Any unused minutes will not roll over from one month to the next.
  16. For the time that you are subscribed to the Bolt On, you will get discounted international calling rates for directly dialled calls. If you’re on Pay & Go and direct dial any numbers not included in your favourites they will be charged at the International Caller Bolt On rates (see o2.co.uk for details). If you’re on Pay Monthly or you’re a Business customer and you direct dial any numbers not included in your favourites they will be charged at the ITS rates (see o2.co.uk for details).
  17. O2 reserves the right to remove, vary or amend any element of this offer upon reasonable notice. If we amend or withdraw the Bolt On to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  18. These terms and conditions are governed by English law, and are subject to the jurisdiction of the English courts.

o2.co.uk
Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX
Registered in England and Wales No.1743099. Registered Office as above.
© Telefónica UK Limited 2010. (September 2011)

100 Minutes Promotion

  1. As a limited promotion, both new and existing customers taking the International Favourites 3 number Bolt On only, will be given an additional 100 minutes (“Promotional Minutes”) to use to call mobiles in the 53 countries listed below (where calls to mobiles are not included as if they were landline calls already)
    Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Brunei , Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kazakhstan, South Korea, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Paraguay, Peru, Poland, Portugal, Reunion, Romania, Russia, Slovakia, Slovenia, Spain, South Africa, Sweden, Taiwan, Thailand, Turkey, Venezuela
  2. Promotional Minutes will be applied to your account on your first anniversary date (Pay & Go customers) or billing date (Pay Monthly and Business customers) after the promotion starts on 3rd October 2011.
  3. The promotion will end on 2nd January 2012 (unless extended).
  4. The additional 100 mobile minutes will be added to your Bolt On every month whilst the promotion is ongoing. Minutes don’t roll over. You’ll be able to check your usage by logging in at http://o2.co.uk/if.
  5. If we end the promotion then any existing Promotional Minutes will last until your next anniversary (Pay & Go customers) or billing date (Pay Monthly and Business customers).
International Extras Terms and Conditions
  • Available to O2's Pay Monthly and Pay & Go customers.
  • International Extras is in addition to your standard mobile agreement and general tariff terms. See o2.co.uk/terms
  • International Extras enables you to make voice calls to a limited number of international landlines and/or mobiles in specified countries outside the UK for a fixed one-off fee on the following terms:
  1. In exchange for a one off payment (the value of which will depend on which International Extras package you select) you will be given a specific number of voice minutes for calls to standard international landline numbers or standard mobile numbers in one of the Outbound Countries, for a period of no longer than 30 days (the "Calls").
  2. You may make the Calls from your Pay Monthly or Pay & Go sim to numbers in your selected Outbound Country. The following call types and number ranges are excluded from being part of the Calls: texts, picture messages, calls made whilst abroad, calls to premium rate or non-geographic numbers, calls to business switchboards, conference calls, calls to numbers for onward routing or revenue sharing purposes, calls to Inmarsat, calls using or to satellite phones (i.e. Thuraya), mobile traffic calls, machine to machine calls or calls to countries not included in International Extras.
  3. Calls must be for your private, personal and legitimate business purposes, if we reasonably believe that you are abusing this service then we reserve the right to disconnect you from International Extras, having attempted to contact you first. We will inform you of your balance before each call. All calls made will be rounded to the next whole minute
  4. There is no limit to the number of Calls you can make within International Extras each 30 days, just the total duration of them. Once your minutes have expired you will be able to buy more minutes.
  5. The Outbound Countries are: Afghanistan, Algeria, Bangladesh, Barbados, Bulgaria, Cambodia, Cameroon, Costa Rica, Egypt, Ethiopia, Gambia, Ghana, Guinea, Indonesia, Iran, Iraq, Ivory Coast, Jamaica, Kenya, Kuwait, Lebanon, Libya, Mauritius, Morocco, Nigeria, Pakistan, Philippines, Saudi Arabia, Senegal, Sierra Leone, Somalia, Sri Lanka, St. Lucia, Trinidad & Tobago, Tunisia, UAE, Uganda, Ukraine, Uzbekistan and Zimbabwe.
  6. You can buy International Extras by text message using the process explained on our website and you can also re-purchase International Extras on the phone by calling 0203 505 0202. If you are eligible for International Extras then you will be charged using a chargeable SMS response which confirms you have bought International Extras. Your balance will be reduced or your next bill charged by the relevant amount as appropriate.
  7. Any unused minutes will not roll over from one 30 day period to the next.
  8. O2 reserves the right to remove, vary or amend any element of this offer upon reasonable notice. If we amend or withdraw International Extras to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  9. These terms and conditions are governed by English law, and are subject to the jurisdiction of the English courts.

Pay Monthly

 

Pay Monthly Tariff Terms after 29 March 2011

Click here to view full terms & conditions (PDF)

Pay Monthly Extra Data Bolt On Terms
  1. Unless stated otherwise, Extra Data Bolt Ons can only be bought if you're a Pay Monthly customer and already have a limited monthly data allowance included in your tariff, or have bought a limited monthly data Bolt On in addition to your tariff. We reserve the right to withdraw or amend these Extra Data Bolt Ons at any time on reasonable notice.
  2. The Extra Data Bolt Ons, will allow you use of our data network via your mobile phone (internet capable phones only). The relevant Extra Data Bolt On includes a specified monthly data allowance. If you exceed the Extra Data Bolt On monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Extra Data Bolt Ons from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    • remove your ability to use data on your sim card.
    All data usage must be for your private, personal and non-commercial purposes.
    Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.
    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
  3. The Extra Data Bolt Ons can be bought as a one-off or on a recurring monthly basis. If you take the recurring option, you will receive 30 days notice via text message if we make any changes to your disadvantage.
  4. If you buy the recurring Extra Data Bolt On, your monthly recurring payment is made for a month in advance and will automatically be debited from your account on your monthly payment date. You may cancel a recurring Extra Data Bolt On and your recurring payment at any point up to midday on the day before your next monthly billing date. If you cancel your recurring payment during a monthly cycle or after midday on the day before your next recurring payment is due then you will still get the service you have paid for and be able to use it until your data expires or until the following monthly billing date, but we will not refund any payment that you have made. We will not refund any one-off Extra Data Bolt Ons and you must keep a recurring Extra Data Bolt On for at least 30 days.
  5. You may only buy one of each of the available Extra Data Bolt Ons in any given month, up to a maximum monthly data allowance of 5GB.
  6. Any data bought using a one-off or recurring Extra Data Bolt On will not roll-over and will be removed at your next monthly billing date. If you have a recurring Extra Data Bolt On your new data will be added to your existing monthly data allowance at the start of every monthly billing cycle.
  7. If the Distance Selling Regulations apply, once your Extra Data Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.
Consumer Pay Monthly Tariff Terms (24 June 2010)

General

  1. Save for certain SIM Only tariffs, O2 Pay Monthly is subject to status, credit-check, payment by direct debit and the terms of an 18 or 24 month minimum term O2 contract. After connecting or upgrading to a minimum term contract, you can only move to the next available lower priced tariff with a lower rate monthly subscription once during your minimum term and only after you are more than halfway through your minimum term. When you tell us you want to move to the next lower tariff, unless we tell you otherwise, the new tariff will start at the start of your next billing cycle. If you move from a tariff which is not currently available you will not be able to change back to your previous tariff. (this may differ for iPhone customers depending on when you connected, please check the terms stated in your iPhone contract).
  2. SIM only tariffs are subject to status, credit-check, and payment by direct debit. Save for when expressly stated otherwise (for certain SIM only offers with alternative minimum terms, for example the SIM only offer with a 12 month minimum term), you may give us written notice that you wish to end your SIM only contract or change tariff at any time, and this will be effective 30 days after we receive your notice. In the event that you are on a SIM only tariff that allows you to end your contract on 30 day's notice, you will be required to pay the applicable monthly charge for your SIM only tariff until the end of this 30 day notice period.
  3. If applicable, Pay Monthly handset upgrades are not available until the end of any existing minimum term contract and are subject to signing a new minimum term contract. A handset is not provided when you select a SIM only tariff.
  4. If you take a SIM only tariff, your current mobile phone may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for mobile phones blocked in this way or for any costs incurred in the provision of this code.
  5. Unused inclusive minutes, data and messages cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance.
  6. Unless otherwise stated, call prices include VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny. VAT is then added to the total of all charges on your bill.
  7. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  8. Prices are correct at time of going to print but are subject to change.
  9. Prices shown are for payment by Direct Debit only; different payment methods, if permitted, may incur additional charges.
  10. Itemised billing shall only be available online at no additional charge. Paper bills may be available in limited circumstances to certain customers (save for iPhone customers) upon request at a charge, and the customer shall be advised of such charge accordingly by O2.
  11. Other promotional SIM only offers: minimum terms may vary as expressly specified by O2 from time to time on certain promotional SIM only offers and certain offers may be subject to credit checks.

Inclusive Minutes and Call Charges

  1. Inclusive minutes on O2 Pay Monthly tariffs can be used for calls made in the UK from an O2 mobile to:
    • UK landlines (starting 01, 02 or 03); and
    • numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),
    all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Calls to selected telephone helplines are also free of charge and not decremented from your inclusive allowance. A full list can be viewed at: www.o2.co.uk/mobilestariffs/tariffs/freenumbers
  2. Inclusive minutes can not be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged at 20.4p per minute, except calls to 0871 numbers which are charged at 35.8p per minute;
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 25p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 20.4p per minute, 076 numbers which are charged at 35.8p per minute and 070 numbers which are charged at 51.1p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 20.4p per minute.
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Mann) or to an international destination from within the UK will be charged at standard roaming or international call rates (unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply) which can be viewed at: www.o2international.co.uk.
  5. For customers connecting as of 26 February 2010, the minimum call charge is 10.2p for calls not forming part of your inclusive allowance.
  6. Calls to voicemail (including access to voicemail menus and voicemail retrieval) are decremented from your inclusive allowance. Once you have used all your inclusive allowances, calls to voicemail shall be charged at 10.2p per minute.
  7. The 'Unlimited Minutes' tariff allows you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or your tariff at any time, having attempted to contact you first.
  8. ITS shall be inclusive at no extra cost on 600 anytime minutes or above tariffs.

Inclusive Messages and Message Charges

  1. Inclusive messages on O2 Pay Monthly tariffs (including iPhone tariffs) can be used for unlimited:
    • texts sent in the UK to UK mobiles,
    • (for 2009 Pay Monthly tariffs only and not 2010 tariffs), texts sent from abroad (including Jersey, Guernsey and the Isle of Mann),
    from your mobile phone for private, personal and non-commercial purposes. This excludes international texts. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or tariff at any time, having attempted to contact you first.
  2. Inclusive messages on O2 Pay Monthly tariffs can not be used for:
    • premium rate messages where special charges apply,
    • sending messages from the UK to international numbers, these are charged at 16p, except for customers subscribed to Discount Country or ITS who will be charged at 12p; or
    • any chargeable messages you receive.
  3. Picture messages or video messages sent to UK mobiles will be charged at 20.4p per message.

Data Charges

  1. For applicable tariffs with data capability: Unless a data or BlackBerry Bolt On is taken or included, your tariff will include O2 Web Daily under which data (for UK only use) will be charged at up to a maximum of £1.02 per day (00:00am to 23:59pm). Once you have reached your maximum daily charge of £1.02, O2 Web Daily allows you up to 100MB use of our data network via your mobile phone (internet capable phones only) for the rest of that calendar day. If you exceed the daily allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the data access from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.
    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
  2. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). If Data usage is less than £1.02 it will be rounded to the nearest kilobyte on a daily basis, and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. The prices shown do not incorporate data roaming rates.
    These terms apply in addition to your airtime agreement which is available at www.o2.co.uk/terms

Consumer Pay Monthly Bolt Ons Terms

Bolt On Availability:
Note: Call and Text Bolt Ons cannot be added to any promotional tariff unless otherwise stated.

The following Bolt Ons are only available for purchase on 2009 Pay Monthly tariffs. For clarity, they are not available on 2010 tariffs.

Bolt On Choice of one included at no charge with 18 & 24 month 600 min+ tariffs through O2 Retail and O2 Online only (Promotional Bolt On) Available for purchase on 2009 tariffs at £7.66/month through O2 Retail and O2 Online (Paid for Bolt On) Available for purchase on 2009 tariffs at £7.66/month through indirect stores (Paid for Bolt On)
Unlimited O2 to O2 Calls Yes No No
Unlimited Weekend Calls Yes No No
Unlimited Landline Calls Yes No No
200 extra anytime minutes Yes No No
Unlimited Texts Yes No No
500MB Web Bolt On Yes Yes Yes
Unlimited Wi-Fi Bolt On No Yes Yes

 
Other Products Choice of one included at no charge with 600 min+ tariffs through O2 Retail and O2 Online only (Promotional Bolt On) Available for purchase through O2 Retail and O2 Online (prices highlighted are per month) Available for purchase through indirect stores (prices stated are per month)
O2 Web Max No Yes (£30.64) Yes (£30.64)
BlackBerry Unlimited No Yes (£10.21 with voice tariff/£15.32 as stand alone tariff, not available from O2 online) Yes (£10.21 with voice tariff/£15.32 as stand alone tariff)
BlackBerry Pay as You Use No Yes - £3.07 per MB Yes - £3.07 per MB

Promotional Bolt Ons Terms - O2 Retail and O2 Online only (excludes iPhone customers)

  1. Promotional Bolt Ons are subject to availability and may be offered to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Retail, O2 Online, O2 Customer Services and O2 Telesales only on or before 25th February 2009. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. For the purpose of clarification, promotional Bolt Ons shall not be available to on all SIM only tariffs.
  2. "Pay Up Front" and "Pay Up Front for Life" customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
  3. Eligible O2 Retail and O2 Online tariffs are 600 anytime minute and above tariffs on SIM only, 18 and 24 month minimum term contracts unless stated otherwise. Promotional Bolt Ons are not available on any 12 month contracts. O2 Online customers on 18 or 24 month 200 and 400 minute tariffs may have unlimited O2 to O2 mobile calls but no other choice of Promotional Bolt Ons.
  4. Customers moving to an ineligible tariff will lose their Promotional Bolt On. Existing customers not on a "for life" promotion are ineligible to select a Promotional Bolt On unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract.
  5. Customers who have an existing "for life" promotion can change to a Promotional Bolt On and all customers with a Promotional Bolt On may change their choice every 90 days. Customers changing from a "for life" promotion offered before 1st February 2009 to a Promotional Bolt On cannot return to the old promotion.
  6. Except O2 Online customers on 200 and 400 minute tariffs, customers on eligible tariffs can choose any one Promotional Bolt On from the table above at no additional charge.
  7. Promotional Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.
  8. Customers who disconnect and reconnect (for whatever reason) are not eligible for Promotional Bolt Ons.
  9. No cash alternatives are available for any Promotional Bolt On.
  10. Customers connecting to the £15.32 promotional pay monthly tariff (18 months min term) can add either the Unlimited O2 to O2 mobile calls Promotional Bolt On to their tariff. No other Promotional Bolt Ons can be added at any time.
  11. Customers who buy a Pay Monthly contract online at o2.co.uk may choose one of the following inclusive Promotional Bolt Ons:
    • Unlimited O2 to O2 mobile calls; or
    • 500MB Data (available for 18 or 24 month contracts only. Not available to simplicity customers); or
    • Unlimited UK standard fixed line calls.

Included Wi-Fi and Web Bolt Ons for iPhone Customers only

The Wi-Fi and Web Bolt On is included at no extra cost for customers connecting or upgrading to any iPhone tariff until further notice. O2 reserves the right to withdraw or amend this offer at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. Excessive usage policy applies see Data Bolt Ons terms below.

Selected devices may be available from O2 with an inclusive Data and Wi-Fi Bolt On. Please note that not all devices can facilitate use by you of the Wi-Fi element of this Bolt On (for reasons including device incompatibility or restrictions upon O2), which may prevent the Wi-Fi service from being available to you.

Paid for Bolt Ons Terms - (includes iPhone customers)

  1. Unless stated otherwise, Paid for Bolt Ons can only be taken with post 1st February 2009 tariffs and O2's Pay Monthly tariffs for iPhone. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  2. You must provide one month's notice to O2 if you wish to cancel your Paid for Bolt On by calling the customer care number on your monthly bill.
  3. Paid for Bolt Ons are available through O2 Retail, O2 Online and indirect channels as set out in the table above.
  4. Customers on eligible tariffs can choose as many Paid for Bolt Ons as they wish from the available selection.
  5. Paid for Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.
  6. Paid for Bolt Ons can be added to tariffs which include a Promotional Bolt On and it is the customer's responsibility to ensure that they do not select the same Paid for Bolt On as Promotional Bolt On.
  7. If the Distance Selling Regulations apply, once your Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

Call (minute) Bolt On Terms

  1. Call (minute) Bolt Ons include:
    • Unlimited O2 to O2 mobile calls,
    • Unlimited Weekend Calls,
    • Unlimited Landline Calls (which, for clarity, are calls made from an O2 mobile); and
    • 200 Extra Anytime Minutes.
  2. Call (minute) Bolt Ons include calls to numbers forming part of your tariff's inclusive minutes allowance except as follows:
    • Calls forming part of the Unlimited O2 to O2 mobile calls Bolt On include calls to other O2 mobiles only;
    • Calls forming part of the Unlimited Weekend Bolt On include calls between 00:00 am Saturday and 23:59 Sunday only; and
    • Calls forming part of the Unlimited Landline Calls Bolt On include calls to standard UK landlines only (starting 01, 02 or 03).
  3. All unlimited call (minute) Bolt Ons allow you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first

500 Messages Bolt On Terms

Bolt On messages can be used for:

  • texts sent in the UK to UK mobiles,
  • texts sent from abroad (including Jersey, Guernsey and the Isle of Mann),
  • picture or video messages sent from the UK and abroad (subject to having a compatible handset).
Sending one UK text uses one message. Sending one text message from abroad uses four messages. Sending one picture or video message from the UK or abroad uses four messages.

Data Bolt On, Smartphone Bolt On and Blackberry Bolt On Terms for mobile web usage

  1. The Data Bolt On, Smartphone Bolt On and BlackBerry Bolt On will allow you use of our data network via your mobile phone (internet capable phones only). The relevant Bolt On includes a specified monthly data allowance. If you exceed the Bolt On's monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    • remove your ability to use data on your sim card.
    All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  2. The BlackBerry Bolt On is available to BlackBerry customers only, and also allows you use of unlimited push email in the UK. Such use is subject to O2's fair usage policy and mobile web usage terms above. BlackBerry® from O2 Terms.
  3. The BlackBerry Internet Solution from O2 Unlimited tariff is available both with eligible post Jan 18 2008 voice tariffs (for £10.21 additional per month to your voice tariff) and as a stand alone tariff (for £15.32 per month, not available via O2 Online). Modem usage is permitted but is charged at an additional £1.02/MB.
  4. BlackBerry Internet Solution from O2 Unlimited allows you to send and receive as many emails as you like, surf the web using the BlackBerry browser and via O2 Active WAP browsing, get unlimited use of Yahoo!® Messenger instant messaging and download satellite navigation services in the UK only. On non RIM manufactured devices (BlackBerry Connect devices) web browsing depends on the browser you use. Some devices use O2 Mobile Web which is charged at an additional £1.02 per MB. All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
  5. For new and upgrading customers the Minimum Period with a new Pay Monthly voice contract is 6 months. The Minimum Period for a stand alone tariff is 12 months. During the Minimum Period it is not possible to transfer from BlackBerry Internet Solution from O2 Unlimited to BlackBerry Internet Solution from O2 Pay As You Use.
  6. BlackBerry from O2 Pay as You Use is available with voice tariffs only at £2.70 per MB for all BlackBerry data including email and surfing the web using the BlackBerry browser Yahoo!® Messenger instant messaging and downloading UK satellite navigation services. Different charges apply for other data usage, see the BlackBerry Price List which can be viewed at http://www.my-blackberryfromo2.com/tariffs_consumers.asp. Charges apply to all data sent and received. You will be billed for the amount of data that travels over the data network. To ensure you are always in receipt of your most recent emails, when your BlackBerry device is switched on and enabled, it is always in regular contact with the data network and this uses about 10KB a day which is chargeable. The Minimum Period is 1 month.
  7. Integration of email accounts with the BlackBerry Internet Solution from O2 is subject to your email service provider and/or company IT infrastructure and policy.
  8. O2 reserves the right to upgrade and change the specification of the BlackBerry Internet Solution from O2 at any time. This may entail, but is not limited to, changes to the web interface, rules around the maximum number of days that data will be retained and mailbox capacity.
  9. To access the BlackBerry Internet Solution from O2, you must have an enabled and compatible device.
  10. Yahoo!® Messenger is currently free to download and charges for usage are included within your monthly tariff until further notice. O2 reserves the right to introduce charges for Yahoo!® Messenger and/or withdraw the use of Yahoo!® Messenger with 30 days notice. If you do not wish to pay for Yahoo!® Messenger, you may terminate your use of Yahoo!® Messenger but you will not be entitled to terminate your BlackBerry Internet Solution from O2 contract.
  11. BlackBerry tariffs are not compatible with any other O2 data products.
  12. The prices shown do not incorporate BlackBerry roaming rates.
  13. The RIM and BlackBerry families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion LimitedTM used by permission. BlackBerry and 'Always on, Always Connected' are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

O2 Tech Support Services Terms

  1. The O2 Tech Support Bolt On (the "Bolt On") is available only to O2 Mobile Broadband and O2 Home Broadband (including existing O2 Business Broadband) customers and is in addition to the O2 Tech Support Terms.
  2.  Connection to the Bolt On is subject to status, credit-check and agreeing to the terms of a minimum term for the Bolt On.
  3. Payment for the Bolt On will be through your normal billing method for your O2 Home or Mobile Broadband Pay Monthly account or for mobile broadband customers only, via credit card. Please see the Terms for details relating to late or non payments
  4. The Bolt On includes Band A Support Services at no additional cost and an agreed published discount on all other Bands of Support Services for a recurring monthly fee.
  5. Customers taking the Bolt On must subscribe for a minimum term period. The minimum term period for customers taking the Bolt On will be 3 months. If you cancel your subscription to the Bolt On or your O2 Mobile Broadband and O2 Home Broadband (including existing O2 Business Broadband) contract during the minimum term of the Bolt On you will be required to pay the outstanding monthly charges for the remainder of your Bolt On minimum term.
  6. If you provide notice that you wish to end the Bolt On this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for the Bolt On until the end of this 30 day notice period together with any charges applicable under these terms.
  7. The Bolt On is available to cover one customer and computer only. In order to subscribe to the Bolt On you will be asked to provide details of the computer which you would like to cover including its make, model number, operating system and serial number.
  8. In respect of Support Services which are included when you take the Bolt On, a total number of 4 unique issues (as reasonably decided by us) may be raised in any calendar month. We may cease or suspend the inclusive use of those Support Services if, in our reasonable belief, you are using those Support Services above levels at which would be considered reasonable for such services, you raise more than 4 unique issues in any calendar month or if you are no longer maintaining your Laptop in accordance with the Minimum Requirements set out in these terms.
  9. If you subscribe to the Bolt On, in addition to the minimum requirements in the O2 Tech Support Terms, you must maintain the following software on the Laptop:
    • O2 Assistant software or other software specified by O2 to allow remote access to your Laptop by an O2 Advisor for the purposes of delivering a number of the Support Services. This software is pre-installed in O2 Laptops and will be made available to you if you own a Non-O2 Laptop; and
    • an active and up-to-date version of McAfee Internet Security or other virus protection specified or reasonably acceptable to O2. McAfee Internet Security may have been supplied with an O2 Home Broadband or O2 Laptop package. A list of acceptable third party virus protection software is available at: o2.co.uk/techsupport

Picture and Video Messaging

  1. To send picture and video messages a compatible handset is required.
  2. If you acquire a picture messaging handset from a non O2 source you must inform your service provider in order for Picture or Video Messaging to be set up on the O2 network. Picture and Video Messaging will work in foreign networks with which O2 has a GPRS roaming agreement, subject to coverage and applicable roaming charges.
iPhone Internet Tethering Bolt On for Pay Monthly
  1. The Internet Tethering Bolt On (the "Bolt On") is available for current Pay Monthly users resident in the UK and aged 18 or above.
  2. Connection to the Bolt On is subject to status, credit-check and agreeing to a 1 month minimum term. If you cancel your subscription to the Bolt On or your O2 Pay Monthly airtime contract during the minimum term of the Bolt On you will be required to pay the outstanding monthly charges for the remainder of your Bolt On minimum term.
  3. The Internet Tethering Bolt On allows you use of our data network and UK Wi-Fi via your mobile phone (internet capable and Wi-Fi accredited phones only) used as a modem to gain access to the internet on another device. It includes a specified monthly data allowance (unlimited for Wi-Fi as long as your usage is not excessive). The specified monthly Bolt On data allowance is combined with any existing data allowance you have and may be used for data usage on your phone or for internet tethering or both, up to the total of your combined data allowance.
  4. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    All data usage must be for your private, personal and non-commercial purposes.

    Regardless of the amount of data you use, you must not use your sim in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
  5. The Bolt On allowance can be "topped-up" by additional one-off payments for extra network allowance, subject to availability.
  6. Use of the Bolt On is subject to the minimum system requirements of your phone and the laptop or other device which you wish to use for internet tethering.
  7. Use of the Bolt On is subject to network coverage.
  8. Connection speeds are subject to various factors including network coverage and signal strength and therefore we cannot guarantee that your connection will reach any specific speeds.
  9. O2 reserves the right to change or vary the Bolt On service in accordance with these terms from time to time.
  10. If we increase the monthly price of your Bolt On we will provide 30 days advance written notice of the change. In these circumstances you may end your Bolt on provided you give us a minimum of 30 days notice and provided you notify us within one month of our telling you about the price changes. Your existing O2 Pay Monthly mobile airtime contract will not be affected.
  11. You can check your data usage any time online at My O2. Usage information may be delayed by up to 24 hours.
  12. Unused data cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB).
  13. The prices and allowances shown do not incorporate data roaming rates. Usage whilst roaming will not be taken from your monthly allowance and will incur additional third party network operator's charges and these charges may be significant.
  14. These terms incorporate the O2 Privacy Policy, a copy of which is available at o2.co.uk.
BlackBerry Internet Solution from O2 Roaming Terms

4th Jan 2011 VAT increase to 20%
These prices were correct at the time of publishing. On 4 January 2011, the rate of VAT will increase to 20% and all of our prices will change to reflect that.

Per megabyte charges apply if you use the BlackBerry service or other data services

O2 Active / WAP browsing and O2 Mobile Web) whilst roaming. These charges are £3.00/MB in the European Union and £6.00/MB in the rest of the world. See the following link for full details of countries where roaming is available.

www.o2.co.uk/business/sme/businesstraveller/dataabroad/gprsmobileinternetabroad . All new BlackBerry users will be automatically activated with Per Megabyte Roaming as set out at www.o2.co.uk/blackberry. Charges are made only for data received and sent and charging is in 1KB increments. Charges apply at all times of day. BlackBerry Internet Solution from O2 customers on the O2 tariff may also select an unlimited BlackBerry monthly roaming tariff at £23.50/month. The Line Rental Charge will be charged every month irrespective of whether you roam with your device and is aimed at high roaming users. Customers may transfer between Per Megabyte Roaming and Monthly Roaming no more than once in any three month period. The roaming charges set out above do not include any voice roaming charges. The details can be found at:

www.o2international.co.uk

Pay Monthly Roaming Bolt Ons

4th Jan 2011 VAT increase to 20%
These prices were correct at the time of publishing. On 4 January 2011, the rate of VAT will increase to 20% and all of our prices will change to reflect that.

Ireland Bolt-On

  1. The Pay Monthly Ireland Bolt-On can be added to all O2 Pay Monthly Tariffs (including Business tariffs) for £0.99 per month and enables you to make the following direct dial calls from the Republic of Ireland at 25p per minute at all times:
    1. Calls to standard UK fixed lines and UK mobiles (excluding video calls), Voicemail 901, Customer Service, O2 Directories (118402) and 1471 Call Return;
    2. Calls to standard Republic of Ireland fixed lines and Republic of Ireland Mobiles (excluding video calls).
  2. Calls made abroad have a minimum one minute charge and are then charged in 15 second increments, then rounded up to the nearest second and nearest penny. Calls received are charged in one second increments with a minimum call charge of 3p.
  3. Calls received while in the Republic of Ireland and calls to Group Chat, Group Conferencing, Timeline (123), premium rate numbers, International Directory Enquiries, Trafficline (1200), and all other international calls are not included and will be charged at your standard roaming rates. Texts, MMS, i-mode and WAP browsing and data calls are also not included.
  4. The discounted rates will only apply if you are roaming on the O2 Ireland network. To select O2 Ireland if it is not selected automatically, follow the instructions on o2.co.uk.
  5. To opt in to the Pay Monthly Ireland Bolt-On call O2 Customer Service on your O2 Pay Monthly mobile. The Bolt-On will be added to your account within 72 hours. Your discounted rates will then apply for one-month, after which you will be automatically re-subscribed and billed each month until you opt-out.
  6. A one month minimum term applies. To opt out of the service, you must contact O2 Customer Service at least 72 hours before your next monthly period begins or you will be charged for the service for the following month. You may opt-out of the service at any time but no-refunds will be given in respect of charges already applied.
  7. O2 reserves the right to remove or vary any elements of the Pay Monthly Ireland Bolt-On, including pricing. 30 days notice will be given by text message if we change the terms and conditions to your disadvantage.
  8. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once this Bolt-On has been activated. Your statutory rights are not affected.
  9. General Pay Monthly Bolt-On terms apply. See o2.co.uk/terms.

Chosen Country

  1. All O2 Pay Monthly consumer customers may opt-in to Chosen Country – Spain for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in Spain as set out in these terms and conditions.
  2. A monthly subscription fee of £5 per month applies.  This will be added to your monthly bill within 3 days after we receive your opt-in request.  The monthly subscription entitles you to one month of discounted rates.
  3. When opting-in to Chosen Country – Spain, you may choose from the following two options:
    1. One month subscription; or
    2. On-going subscription.
  4. If you choose a one month subscription, a one-off fee of £5 will be charged and access to the discounted rates applicable to Chosen Country - Spain will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
  5. If you choose an on-going subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £5 added to your bill each month, until you actively contact O2 customer service to opt-out of the service.
  6. Customers who are abroad in Spain will be able to:
    1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
    2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute; and
    3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute, at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw Chosen Country- Spain from any individual at any time in the case of overuse or abuse. The Included Countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy ,Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland. A minimum call charge of 25p per call made will apply.  All rates include VAT.
  7. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to standard fixed line or mobile numbers outside the Included Countries are not included and will be charged at standard roaming rates.  Texts, MMS and Data Calls are also not included.
  8. To opt-in to Chosen Country - Spain call Customer Services from your O2 Pay Monthly mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that Chosen Country - Spain has been activated via text message.  By opting-in you give your agreement to receiving messages relating to this service from O2.
  9. If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.  You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
  10. O2 reserves the right to withdraw or amend the terms applicable to Chosen Country – Spain at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message.
  11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to Chosen Country - Spain.
  12. The Promoter is Telefónica UK Limited, 260 Bath Road, Slough, SL1 4DX.

My Europe Extra Bolt Ons

  1. All O2 Pay Monthly consumer customers may opt-in to My Europe Extra for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in any of the Included Countries as set out in these terms and conditions. Customers who opt-in to the service and are abroad in any of the Included Countries will be able to:
    1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
    2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute; and
    3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute, at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw My Europe - Extra from any individual at any time in the case of overuse or abuse.
  2. The Included Countries are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Faeroe Islands, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.
  3. A minimum call charge of 25p per call made will apply.  All rates include VAT.
  4. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.  Texts, MMS and Data Calls are also not included.
  5. To opt-in to My Europe Extra call Customer Services from your O2 Pay Monthly mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that My Europe Extra has been activated via text message.  By opting-in you give your agreement to receiving messages relating to this service from O2.
  6. When opting-in to My Europe Extra, you may choose from the following two options:
    1. One month subscription at a cost of £10; or
    2. On-going subscription at a cost of £10 per month.
  7. If you choose a one month subscription, a one-off fee of £10 will be added to your monthly bill with 3 days after we receive your opt-in request and access to the discounted rates applicable to My Europe Extra will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
  8. If you choose an on-going subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £10 added to your bill each month, until you actively contact O2 customer service to opt-out of the service. If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month. 
  9. You may opt-out of the service by contacting customer service at any time but no refunds will be given in respect of charges already applied. You will automatically be opted out if you opt-in to Chosen Country - Spain, indicating that you require discounted rates only when roaming in Spain.
  10. O2 reserves the right to withdraw or amend the terms applicable to My Europe Extra at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message. 
  11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.
  12. The Promoter is Telefónica UK Limited, 260 Bath Road, Slough, SL1 4DX.

International Traveller Service

  1. TS Rates are charged in pence per minute rounded up to the nearest penny, and apply all day.
  2. For calls made abroad minimum charge is one minute, then charged in 15 second increments, rounded up to the nearest penny.
  3. Calls received while abroad are charged in one second increments, rounded up to the nearest penny.

Data Abroad Bolt On

  1. The £40 spend cap is the default for all data usage abroad on all Pay Monthly tariffs.
  2. The £40 spend cap gives you 50MB per billing month and the £120 spend cap gives you 200MB per month of data abroad in any country.
  3. Customers who have an existing Data Abroad bundle will have the £40 spend cap applied once the bundle limit is reached.
  4. If you have reached the volume limit for the spend cap relevant to you the service will stop.
  5. If you want to continue to use the data service, you must contact Customer Services.
  6. Customers with the £40 spending cap who want to use more than 50MB roaming data, can contact customer service and request to be moved to the £120 spending cap option.
  7. Customers with the £120 spending cap who want to use more than 200MB roaming data, can contact customer service and request to use the data roaming service without any limit. Additional usage will then be charged at £3/MB in Europe or £6/MB outside Europe.
  8. Customers can move from the £40 option to the £120 option at any time, but can only move back from the £120 to the £40 option at the end of the monthly billing period.
  9. It will take up to 24 hours to make changes to your tariff option.
  10. You will receive automatic usage alerts when you use data abroad. The alerts will be sent when you first start using data; at £20 and £40; at 80% of the spend cap limit; and when the limit is reached.
  11. If you change the spend cap you are using, it will take up to 24 hours for the usage alerts to show this. The usage alerts are a free service to help you manage your data usage. O2 does not accept responsibility for notifications which are not received for any reason. You are responsible for how much data you use.
  12. Unused allowances cannot be carried over into subsequent months.
  13. Only one spend cap option can be taken at any one time.
  14. O2 reserves the right to remove or vary any elements of the spend caps, including pricing. 30-day's notice will be given by text message if we increase prices of the spend cap you are using.
  15. Use of data is subject to network coverage.
  16. Data usage is charged in 1KB increments. 1MB is 1,024KB. Charges are made only for data received and sent.
  17. Your normal Airtime, Tariff and Bolt On terms apply. See o2.co.uk/terms
Pay Monthly tariff terms and conditions (Feb 2010)

Consumer Pay Monthly Tariff Terms

General

  1. Save for certain SIM Only tariffs, O2 Pay Monthly is subject to status, credit-check, payment by direct debit and the terms of an 18 or 24 month minimum term O2 contract. After connecting or upgrading to a minimum term contract, you can only move to the next available lower priced tariff with a lower rate monthly subscription once during your minimum term and only after you are more than halfway through your minimum term. When you tell us you want to move to the next lower tariff, unless we tell you otherwise, the new tariff will start at the start of your next billing cycle. If you move from a tariff which is not currently available you will not be able to change back to your previous tariff. (this may differ for iPhone customers depending on when you connected, please check the terms stated in your iPhone contract).
  2. SIM only tariffs are subject to status, credit-check, and payment by direct debit. Save for when expressly stated otherwise (for certain SIM only offers with alternative minimum terms, for example the SIM only offer with a 12 month minimum term), you may give us written notice that you wish to end your SIM only contract or change tariff at any time, and this will be effective 30 days after we receive your notice. In the event that you are on a SIM only tariff that allows you to end your contract on 30 day's notice, you will be required to pay the applicable monthly charge for your SIM only tariff until the end of this 30 day notice period.
  3. If applicable, Pay Monthly handset upgrades are not available until the end of any existing minimum term contract and are subject to signing a new minimum term contract. A handset is not provided when you select a SIM only tariff.
  4. If you take a SIM only tariff, your current mobile phone may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for mobile phones blocked in this way or for any costs incurred in the provision of this code.
  5. Unused inclusive minutes, data and messages cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance.
  6. Unless otherwise stated, call prices include VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny. VAT is then added to the total of all charges on your bill.
  7. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage
  8. Prices are correct at time of going to print but are subject to change.
  9. Prices shown are for payment by Direct Debit only; different payment methods, if permitted, may incur additional charges.
  10. Itemised billing shall only be available online at no additional charge. Paper bills may be available in limited circumstances to certain customers (save for iPhone customers) upon request at a charge, and the customer shall be advised of such charge accordingly by O2.
  11. Other promotional SIM only offers: minimum terms may vary as expressly specified by O2 from time to time on certain promotional SIM only offers and certain offers may be subject to credit checks.

Inclusive Minutes and Call Charges

  1. Inclusive minutes on O2 Pay Monthly tariffs can be used for calls made in the UK from an O2 mobile to:
    • UK landlines (starting 01, 02 or 03); and
    • numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),
    all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
  2. Calls to selected telephone helplines are also free of charge and not decremented from your inclusive allowance. A full list can be viewed at: http://www.o2.co.uk/mobilestariffs/tariffs/freenumbers
  3. Inclusive minutes cannot be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged at 20.4p per minute, except calls to 0871 numbers which are charged at 35.8p per minute;
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 25p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 20p per minute, 076 numbers which are charged at 35.8p per minute and 070 numbers which are charged at 51.1p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • premium rate and directory enquiries numbers where special charges apply.
  4. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 20.4p per minute. For customers connecting as of 26 February 2010, a minimum call charge of 10p will apply to the calls described in this point 3.
  5. Any calls made from abroad (including Jersey, Guernsey and the Isle of Mann) or to an international destination from within the UK will be charged at standard roaming or international call rates (unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply) which can be viewed at: http://www.o2international.co.uk.
  6. Calls to voicemail (including access to voicemail menus and voicemail retrieval) are decremented from your inclusive allowance. Once you have used all your inclusive allowances, calls to voicemail shall be charged at 10.2p per minute.
  7. The 'Unlimited Minutes' tariff allows you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or your tariff at any time, having attempted to contact you first.
  8. ITS shall be inclusive at no extra cost on 600 anytime minutes or above tariffs.

Inclusive Messages and Message Charges

  1. Inclusive messages on O2 Pay Monthly tariffs (including iPhone tariffs) can be used for unlimited:
    • texts sent in the UK to UK mobiles,
    • (for 2009 Pay Monthly tariffs only and not 2010 tariffs), texts sent from abroad (including Jersey, Guernsey and the Isle of Mann),
    from your mobile phone for private, personal and non-commercial purposes. This excludes international texts and/or texts whilst roaming. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or tariff at any time, having attempted to contact you first.
  2. Inclusive messages on O2 Pay Monthly tariffs can not be used for:
    • premium rate messages where special charges apply,
    • sending messages from the UK to international numbers, these are charged at 16p, except for customers subscribed to Discount Country or ITS who will be charged at 12p;
    • any chargeable messages you receive; or
    • messages whilst roaming.
  3. Picture messages or video messages sent to UK mobiles will be charged at 20.4p per message.

Data Charges

  1. For applicable tariffs with data capability: Unless a data or BlackBerry Bolt On is taken, your tariff will include O2 Web Daily under which data (for UK only use) will be charged at up to a maximum of £1.02 per day (00:00am to 23:59pm). Once you have reached your maximum daily charge of £1.02, O2 Web Daily allows you unlimited use of Telefónica UK Limited's Edge/GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device including modems;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your SIM or tariff at any time, having attempted to contact you first.
  2. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). If Data usage is less than £1.02 it will be rounded to the nearest kilobyte on a daily basis, and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. The prices shown do not incorporate data roaming rates.

These terms apply in addition to your airtime agreement which is available at http://www.o2.co.uk/terms

Consumer Pay Monthly Bolt Ons Terms

Bolt On Availability: note: Call and Text Bolt Ons cannot be added to any promotional tariff unless otherwise stated. The following Bolt Ons are only available for purchase on 2009 Pay Monthly tariffs. For clarity, they are not available on 2010 tariffs.

Bolt On Choice of one included at no charge with 18 & 24 month 600 min+ tariffs through O2 Retail and O2 Online only (Promotional Bolt On) Available for purchase on 2009 tariffs at £7.66/month through O2 Retail and O2 Online (Paid for Bolt On) Available for purchase on 2009 tariffs at £7.66/month through indirect stores (Paid for Bolt On)
Unlimited O2 to O2 Calls Yes No No
Unlimited Weekend Calls Yes No No
Unlimited Landline  Calls Yes No No
200 extra anytime minutes Yes No No
Unlimited Texts Yes No No
Unlimited Web Bolt On Yes Yes Yes
Unlimited Wi-Fi Bolt On No Yes Yes
Other Products Choice of one included at no charge with 600 min+ tariffs through O2 Retail and O2 Online only (Promotional Bolt On) Available for purchase through O2 Retail and O2 Online (prices highlighted are per month) Available for purchase through indirect stores (prices stated are per month)
O2 Web Max No Yes (£30.64) Yes (£30.64)
BlackBerry Unlimited No Yes (£10.21 with voice tariff/£15.32 as stand alone tariff, not available from O2 online) Yes (£10.21 with voice tariff/£15.32 as stand alone tariff)
BlackBerry Pay as You Use No Yes - £3.07 per MB Yes - £3.07 per MB

Promotional Bolt Ons Terms - O2 Retail and O2 Online only (excludes iPhone customers)

  1. Promotional Bolt Ons are subject to availability and may be offered to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Retail, O2 Online, O2 Customer Services and O2 Telesales only on or before 25th February 2009. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. For the purpose of clarification, promotional Bolt Ons shall not be available to on all SIM only tariffs.
  2. "Pay Up Front" and "Pay Up Front for Life" customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
  3. Eligible O2 Retail and O2 Online tariffs are 600 anytime minute and above tariffs on SIM only, 18 and 24 month minimum term contracts unless stated otherwise. Promotional Bolt Ons are not available on any 12 month contracts. O2 Online customers on 18 or 24 month 200 and 400 minute tariffs may have unlimited O2 to O2 mobile calls but no other choice of Promotional Bolt Ons.
  4. Customers moving to an ineligible tariff will lose their Promotional Bolt On. Existing customers not on a "for life" promotion are ineligible to select a Promotional Bolt On unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract.
  5. Customers who have an existing "for life" promotion can change to a Promotional Bolt On and all customers with a Promotional Bolt On may change their choice every 90 days. Customers changing from a "for life" promotion offered before 1st February 2009 to a Promotional Bolt On cannot return to the old promotion.
  6. Except O2 Online customers on 200 and 400 minute tariffs, customers on eligible tariffs can choose any one Promotional Bolt On from the table above at no additional charge.
  7. Promotional Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.
  8. Customers who disconnect and reconnect (for whatever reason) are not eligible for Promotional Bolt Ons.
  9. No cash alternatives are available for any Promotional Bolt On.
  10. Customers connecting to the £15.32 promotional pay monthly tariff (18 months min term) can add either the Unlimited O2 to O2 mobile calls Promotional Bolt On to their tariff. No other Promotional Bolt Ons can be added at any time.
  11. Customers who buy a Pay Monthly contract online at o2.co.uk may choose one of the following inclusive Promotional Bolt Ons:
    • Unlimited O2 to O2 mobile calls; or
    • Unlimited Data (available for 18 or 24 month contracts only. Not available to simplicity customers); or
    • Unlimited UK standard fixed line calls.

Included Unlimited Wi-Fi and Web Bolt Ons for iPhone Customers only

The Unlimited Wi-Fi and Web Bolt On is included at no extra cost for customers connecting or upgrading to any iPhone tariff until further notice. O2 reserves the right to withdraw or amend this offer at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage. Excessive usage policy applies see Data Bolt Ons terms below.

Selected devices may be available from O2 with an inclusive Data and Wi-Fi Bolt On. Please note that not all devices can facilitate use by you of the Wi-Fi element of this Bolt On (for reasons including device incompatibility or restrictions upon O2), which may prevent the Wi-Fi service from being available to you.

Paid for Bolt Ons Terms - (includes iPhone customers)

  1. Unless stated otherwise, Paid for Bolt Ons can only be taken with post 1st February 2009 tariffs and O2‘s Pay Monthly tariffs for iPhone. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  2. You must provide one month's notice to O2 if you wish to cancel your Paid for Bolt On by calling the customer care number on your monthly bill.
  3. Paid for Bolt Ons are available through O2 Retail, O2 Online and indirect channels as set out in the table above.
  4. Customers on eligible tariffs can choose as many Paid for Bolt Ons as they wish from the available selection.
  5. Paid for Bolt On allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.
  6. Paid for Bolt Ons can be added to tariffs which include a Promotional Bolt On and it is the customer's responsibility to ensure that they do not select the same Paid for Bolt On as Promotional Bolt On.
  7. If the Distance Selling Regulations apply, once your Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

Call (minute) Bolt On Terms

  1. Call (minute) Bolt Ons include:
    • Unlimited O2 to O2 calls,
    • Unlimited Weekend Calls,
    • Unlimited Landline Calls (which, for clarity, are calls made from an O2 mobile); and
    • 200 Extra Anytime Minutes.
  2. Call (minute) Bolt Ons include calls to numbers forming part of your tariff's inclusive minutes allowance except as follows:
    • Calls forming part of the Unlimited O2 to O2 mobile calls Bolt On include calls to other O2 mobiles only;
    • Calls forming part of the Unlimited Weekend Bolt On include calls between 00:00 am Saturday and 23:59 Sunday only; and
    • Calls forming part of the Unlimited Landline Calls Bolt On include calls to standard UK landlines only (starting 01, 02 or 03).
  3. All unlimited call (minute) Bolt Ons allow you to make unlimited calls on your mobile phone for private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your Bolt On or tariff at any time, having attempted to contact you first.

500 Messages Bolt On Terms

Bolt On messages can be used for:

  • texts sent in the UK to UK mobiles,
  • texts sent from abroad (including Jersey, Guernsey and the Isle of Mann),
  • picture or video messages sent from the UK and abroad (subject to having a compatible handset).

Sending one UK text uses one message. Sending one text message from abroad uses four messages. Sending one picture or video message from the UK or abroad uses four messages.

Data Bolt On, Smartphone Bolt On and Blackberry Bolt On Terms for mobile web usage

  1. The Web Bolt On, Smartphone Bolt On and BlackBerry Bolt On allows you unlimited use of Telefónica UK Limited's Edge/GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device including modems;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove the Web Bolt On from your account or disconnect your SIM or tariff at any time, having attempted to contact you first.

The BlackBerry Bolt On is available to BlackBerry customers only, and also allows you use of unlimited push email in the UK. Such use is subject to O2's fair usage policy and mobile web usage terms above. BlackBerry® from O2 Terms.

  1. The BlackBerry Internet Solution from O2 Unlimited tariff is available both with eligible post Jan 18 2008 voice tariffs (for £10.21 additional per month to your voice tariff) and as a stand alone tariff (for £15 per month, not available via O2 Online). Modem usage is permitted but is charged at an additional £1/MB.
  2. BlackBerry Internet Solution from O2 Unlimited allows you to send and receive as many emails as you like, surf the web using the BlackBerry browser and via O2 Active WAP browsing, get unlimited use of Yahoo!® Messenger instant messaging and download satellite navigation services in the UK only. On non RIM manufactured devices (BlackBerry Connect devices) web browsing depends on the browser you use. Some devices use O2 Mobile Web which is charged at an additional £1.02 per MB. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers.

    If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your SIM or tariff at any time, having attempted to contact you first.

  3. For new and upgrading customers the Minimum Period with a new Pay Monthly voice contract is 6 months. The Minimum Period for a stand alone tariff is 12 months. During the Minimum Period it is not possible to transfer from BlackBerry Internet Solution from O2 Unlimited to BlackBerry Internet Solution from O2 Pay As You Use.
  4. BlackBerry from O2 Pay as You Use is available with voice tariffs only at £2.70 per MB for all BlackBerry data including email and surfing the web using the BlackBerry browser Yahoo!® Messenger instant messaging and downloading UK satellite navigation services. Different charges apply for other data usage, see the BlackBerry Price List which can be viewed at http://www.my-blackberryfromo2.com/tariffs_consumers.asp. Charges apply to all data sent and received. You will be billed for the amount of data that travels over the data network. To ensure you are always in receipt of your most recent emails, when your BlackBerry device is switched on and enabled, it is always in regular contact with the data network and this uses about 10KB a day which is chargeable. The Minimum Period is 1 month.
  5. Integration of email accounts with the BlackBerry Internet Solution from O2 is subject to your email service provider and/or company IT infrastructure and policy.
  6. O2 reserves the right to upgrade and change the specification of the BlackBerry Internet Solution from O2 at any time. This may entail, but is not limited to, changes to the web interface, rules around the maximum number of days that data will be retained and mailbox capacity.
  7. To access the BlackBerry Internet Solution from O2, you must have an enabled and compatible device.
  8. Yahoo!® Messenger is currently free to download and charges for usage are included within your monthly tariff until further notice. O2 reserves the right to introduce charges for Yahoo!® Messenger and/or withdraw the use of Yahoo!® Messenger with 30 days notice. If you do not wish to pay for Yahoo!® Messenger, you may terminate your use of Yahoo!® Messenger but you will not be entitled to terminate your BlackBerry Internet Solution from O2 contract.
  9. BlackBerry tariffs are not compatible with any other O2 data products.
  10. The prices shown do not incorporate BlackBerry roaming rates.
  11. The RIM and BlackBerry families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion LimitedTM used by permission. BlackBerry and 'Always on, Always Connected' are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

O2 Tech Support Services Terms

  1. The O2 Tech Support Bolt On (the "Bolt On") is available only to O2 Mobile Broadband and O2 Home Broadband (including existing O2 Business Broadband) customers and is in addition to the O2 Tech Support Terms.
  2. Connection to the Bolt On is subject to status, credit-check and agreeing to the terms of a minimum term for the Bolt On.
  3. Payment for the Bolt On will be through your normal billing method for your O2 Home or Mobile Broadband Pay Monthly account or for mobile broadband customers only, via credit card. Please see the Terms for details relating to late or non payments.
  4. The Bolt On includes Band A Support Services at no additional cost and an agreed published discount on all other Bands of Support Services for a recurring monthly fee.
  5. Customers taking the Bolt On must subscribe for a minimum term period. The minimum term period for customers taking the Bolt On will be 3 months. If you cancel your subscription to the Bolt On or your O2 Mobile Broadband and O2 Home Broadband (including existing O2 Business Broadband) contract during the minimum term of the Bolt On you will be required to pay the outstanding monthly charges for the remainder of your Bolt On minimum term.
  6. If you provide notice that you wish to end the Bolt On this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for the Bolt On until the end of this 30 day notice period together with any charges applicable under these terms.
  7. The Bolt On is available to cover one customer and computer only. In order to subscribe to the Bolt On you will be asked to provide details of the computer which you would like to cover including its make, model number, operating system and serial number.
  8. In respect of Support Services which are included when you take the Bolt On, a total number of 4 unique issues (as reasonably decided by us) may be raised in any calendar month. We may cease or suspend the inclusive use of those Support Services if, in our reasonable belief, you are using those Support Services above levels at which would be considered reasonable for such services, you raise more than 4 unique issues in any calendar month or if you are no longer maintaining your Laptop in accordance with the Minimum Requirements set out in these terms.
  9. If you subscribe to the Bolt On, in addition to the minimum requirements in the O2 Tech Support Terms, you must maintain the following software on the Laptop:
    1. O2 Assistant software or other software specified by O2 to allow remote access to your Laptop by an O2 Advisor for the purposes of delivering a number of the Support Services. This software is pre-installed in O2 Laptops and will be made available to you if you own a Non-O2 Laptop; and
    2. an active and up-to-date version of McAfee Internet Security or other virus protection specified or reasonably acceptable to O2. McAfee Internet Security may have been supplied with an O2 Home Broadband or O2 Laptop package. A list of acceptable third party virus protection software is available at: o2.co.uk/techsupport.

Picture and Video Messaging

  1. To send picture and video messages a compatible handset is required.
  2. If you acquire a picture messaging handset from a non O2 source you must inform your service provider in order for Picture or Video Messaging to be set up on the O2 network. Picture and Video Messaging will work in foreign networks with which O2 has a GPRS roaming agreement, subject to coverage and applicable roaming charges.
Long Weekend terms & conditions

4th Jan 2011 VAT increase to 20%
These prices were correct at the time of publishing. On 4 January 2011, the rate of VAT will increase to 20% and all of our prices will change to reflect that.

Customers who joined between 27 April and 29 June 2007

O2 Store Direct Promotions

  1. O2 Store Direct promotions are available to new and upgrading customers only between 27 April 2007 and 29 June 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  2. O2 Long Weekend call or text offers are available to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Stores (excluding o2.co.uk), O2 Customer Services and O2 Telesales only. 
  3. “Pay Up Front” and “Pay Up Front for Life” customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
  4. Eligible £35 and above O2 Store Pay Monthly tariffs include: O2 35 12 Month, O2 35 18 Month, O2 40 12 Month, O2 40 18 Month, O2 50 12 Month, O2 50 18 Month, O2 75 12 Month and O2 75 18 Month. Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff.
  5. Eligible 18 month contract customers can choose one promotion, either: additional O2 Long Weekend calls or additional O2 Long Weekend texts.
  6. Eligible 12 month contract customers can choose one promotion, either: additional O2 Long Weekend calls for 6 months or additional O2 Long Weekend texts for 6 months.
  7. Promotional allowances only include usage in the UK and are limited to 2,000 Standard Minutes or 2,000 UK texts each month which can be used from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Standard Minutes can be used to call Geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded.
  8. Customers on 18 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on 12 month contracts are unable to change their O2 Long Weekend promotional option.
  9. Pay Monthly upgrades are not available until the end of any minimum term.
  10. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
  11. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
  12. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
  13. No cash alternatives are available. Promotional allowances cannot be transferred.
  14. This promotion cannot be used in conjunction with any other offer.

O2 Online Direct Promotions

  1. O2 Direct Online promotions are available to new and upgrading customers only between 27 April 2007 and 29 June 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  2. O2 Long Weekends call or text offers are available to new online customers connecting via O2 Online (o2.co.uk) or O2 Telesales, and O2 Online customers upgrading through O2 Customer Services. 
  3. Eligible £35 and above Online Pay Monthly tariffs include: Online 35 12 Month, Online 35 18 Month Texter, Online 35 18 Month Talker, Online 40 12 Month, Online 40 18 Month, Online 40 18 Month Talker, Online 50 12 Month, Online 50 18 Month, Online 50 18 Month Talker, Online 75 12 Month, Online 75 18 Month, Online 75 18 Month Talker, Online SIM Only £40 and Online SIM Only £50. Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff.
  4. Eligible 18 month contract and SIM Only customers can choose either: additional O2 Long Weekend calls or additional O2 Long Weekend texts promotional options.
  5. Eligible 12 month contract customers can choose either: additional O2 Long Weekend calls for 6 months or additional O2 Long Weekend texts for 6 months promotional options.
  6. Promotional allowances only include usage in the UK and are limited to 2,000 Standard Minutes or 2,000 UK texts each month which can be used from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Standard Minutes can be used to call Geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded.
  7. Customers on 18 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on 12 month contracts are unable to change their O2 Long Weekend option.
  8. Pay Monthly upgrades are not available until the end of any minimum term.
  9. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
  10. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
  11. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
  12. No cash alternatives are available. Promotional allowances cannot be transferred.

This promotion cannot be used in conjunction with any other offer.

Customers who joined between 29 June and 30 September 2007

O2 Store Direct Promotions

  1. O2 Store Direct promotions are available to new and upgrading customers only between 29 June 2007 and 30 September 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  2. O2 Long Weekend and O2 to O2 call or text offers are available to customers connecting or upgrading to an eligible Pay Monthly tariff in O2 Stores (excluding o2.co.uk), O2 Customer Services and O2 Telesales only. 
  3. “Pay Up Front” and “Pay Up Front for Life” customers must transfer to an eligible tariff to take up the offer. Please note, on transfer, any outstanding pre-paid line rental will be lost, and customers will be unable to return to a Pay Up Front offer.
  4. Eligible O2 Store tariffs are £25 and above SIM Only tariffs, £30 and above 24 month tariffs and £35 and above 18 month tariffs.  Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract. 
  5. Customers on eligible tariffs can choose one promotion, either unlimited O2 Long Weekend calls, unlimited O2 Long Weekend texts, unlimited O2 to O2 calls or unlimited O2 to O2 texts.
  6. Long Weekend promotional allowances only include usage in the UK from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Calls forming part of the promotional allowance can be made to geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded. Texts forming part of the promotional allowance can be made to UK mobiles only.  Texts to international mobile numbers are excluded.
  7. On all unlimited promotions a fair usage policy operates above 2000 minutes or texts/month. O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse.  If you fail to change your behaviour following such request we may  disconnect your service.
  8. Eligible customers on 18 or 24 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on SIM Only tariffs can change their O2 Long Weekend allowance every 30 days.
  9. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
  10. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
  11. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
  12. No cash alternatives are available. Promotional allowances cannot be transferred.
  13. This promotion cannot be used in conjunction with any other offer.

O2 Online Direct Promotions

  1. O2 Direct Online promotions are available to new and upgrading customers only between 29 June 2007 and 30 September 2007 on eligible Pay Monthly tariffs subject to the terms below. O2 reserves the right to withdraw or amend these offers at any time on reasonable notice. Participating customers will receive 30 days notice via text message if changes are made to their disadvantage.
  2. O2 Long Weekends call or text offers are available to new online customers connecting via O2 Online (o2.co.uk) or O2 Telesales, and O2 Online customers upgrading through O2 Customer Services. 
  3. Eligible Online tariffs are £25 and above SIM Only tariffs, £30 and above 24 month tariffs and £35 and above 18 month tariffs Customers moving to an ineligible tariff will lose their promotional allowances. Existing customers are ineligible to take-up the promotion unless they sign a new minimum term contract on an eligible tariff, but should note that this may require payment of the monthly subscriptions for any remaining minimum term of their existing contract.
  4. Customers on eligible tariffs can choose one promotion, either: additional O2 Long Weekend calls or additional O2 Long Weekend texts.
  5. Promotional allowances only include usage in the UK from 12.01 AM Saturday until 11.59 PM Monday each week of the promotion. Calls forming part of the promotional allowance can be made to Geographical Numbers starting 01, 02 and 03, O2 mobiles and other UK mobiles excluding 07744 and 07755 numbers. Calls to all Non Geographic numbers are excluded. Texts forming part of the promotional allowance can be made to UK mobiles only.  Texts to international mobile numbers are excluded.
  6. A Fair Usage policy operates above 2000 minutes or texts/month. O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse.  If you fail to change your behaviour following such request we may  disconnect your service.
  7. Customers on 18 or 24 month contracts only can change their O2 Long Weekend promotional option once every 3 months by calling customer service.  Customers on SIM Only tariffs can change their O2 Long Weekend allowance every 30 days.
  8. All promotional allowances must be used within the month. Unused allowances cannot be carried over into subsequent months.
  9. Promotional allowances will be decremented before standard Pay Monthly tariff inclusive minutes and messages.   
  10. Customers who disconnect and reconnect (for whatever reason) are not eligible for this offer.
  11. No cash alternatives are available. Promotional allowances cannot be transferred.
  12. This promotion cannot be used in conjunction with any other offer.
Promotional 'Unlimited' data until 7 October 2010

For many of our new data tariffs and Bolt Ons, between 24 June 2010 and 7 October 2010 we are offering a promotion whereby customers will be able to enjoy unlimited data in the UK. If you are taking a data tariff or Bolt On which includes unlimited data in the UK during this period then the following excessive usage policy applies:

  • All usage must be for your private, personal and non-commercial purposes. You may not use your sim:
    in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated);
  • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
  • in such a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove the data access from your account or disconnect your sim or tariff at any time, having attempted to contact you first.

Pay & Go

 

BlackBerry Text & Web terms and conditions (post 1 March 2012)
  1. Available to Pay & Go customers.
  2. BlackBerry Text and Web gives you either:
    • 500 inclusive UK texts, 500MB Web plus BlackBerry services and unlimited UK wifi provided you have topped-up between £15 and £29 in the previous month; or
    • Unlimited inclusive UK texts, 500MB Web plus BlackBerry services and unlimited UK wifi provided you have topped-up £30 or more in the previous month.
    • Unlimited (with fair usage) wifi gives you access specified public wifi services as described on our website. Our wifi suppliers may change but we will keep our website up to date with which providers are available and where their hotspots are.
  3. Inclusive texts on BlackBerry Text and Web can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts cannot be used for texts made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged separately; or
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  4. The inclusive Web allowance can be used in the UK only.
  5. BlackBerry services on Pay&Go are not for long-term use while roaming, where ‘long-term’ shall mean either (a) 30 days of continuous use while roaming; or (b) 90 days of use in any 365 days while roaming. In the event that you are classed as a long-term user of the BlackBerry service, your roaming services may be barred and may only be restored upon your return to the UK. Persistent long-term users’ services may be terminated upon notice.
  6. All usage must be for your private, personal and non-commercial purposes. You may not resell your SIM card. You may not use your SIM Card:
    • in, or connected to, any other device including modems;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or 
      in such a way that adversely impacts the service to other O2 customers.
  7. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the Web allowance.
  8. If you have a Bolt On which includes a web or text allowance, your BlackBerry Text and Web allowance will be used first followed by your Bolt On allowance. Your daily BlackBerry web usage abroad may not exceed either 5MB per day or 50MB per month. Your web services may be barred or terminated upon notice in the event that you exceed such daily or monthly allowances.
  9. Eligible customers may change tariffs every 30 days. Existing customers may switch to BlackBerry Text and Web. If you are currently on the Original or Talkalot tariffs you will be moved to our new Talkalot rates if you opt in to BlackBerry Text and Web. You will not be able to switch back to Original or Talkalot if you do this.
  10. To switch to BlackBerry Text and Web, send a free text message from your O2 phone with the keyword "FREE BB" to 21300. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with BlackBerry Text and Web. Text back "FREEBB OFF" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
  11. Customers successfully transferring to BlackBerry Text and Web from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  12. By switching to BlackBerry Text and Web customers are agreeing to replace their current inclusive monthly allowance with BlackBerry Text and Web inclusive monthly allowance. Any unused allowances will be lost and will not rollover to your new tariff. Customers can only have one tariff's inclusive monthly allowance active at any time.
  13. O2 reserves the right to remove, vary or amend any element of the BlackBerry Text and Web terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  14. Talkalot 08 terms and conditions also apply from 18th Feb 2008.
  15. Unlimited allowances are subject to an excessive usage policy
BlackBerry Text and Web Terms and Conditions (Pre 14 November 2011)
  1. Available to Pay & Go customers.
  2. BlackBerry Text and Web gives you either:
    • 500 inclusive UK texts, 500MB Web plus BlackBerry services and unlimited UK Wi-Fi with The Cloud and BT Openzone provided you have topped-up between £15 and £29 in the previous month; or
    • Unlimited inclusive UK texts, 500MB Web plus BlackBerry services and unlimited UK Wi-Fi with The Cloud and BT Openzone provided you have topped-up £30 or more in the previous month.
  3. Inclusive texts on Blackberry Text and Web can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts can not be used for texts made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged separately; or
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  4. The inclusive Web allowance can be used in the UK.
  5. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device including modems;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or in such a way that adversely impacts the service to other O2 customers.
  6. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the Web allowance.
  7. If you have a Bolt On which includes a web or text allowance, your Blackberry Text and Web allowance will be used first followed by your Bolt On allowance.
  8. Eligible customers may change tariffs every 30 days. Existing customers may switch to Blackberry Text and Web. If you are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Blackberry Text and Web. You will not be able to switch back to Original or Talkalot if you do this.
  9. To switch to Blackberry Text and Web, send a free text message from your O2 phone with the keyword "FREE BB" to 21300. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Blackberry Text and Web. Text back "FREEBB OFF" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
  10. Customers successfully transferring to Blackberry Text and Web from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  11. By switching to Blackberry Text and Web customers are agreeing to replace their current inclusive monthly allowance with Blackberry Text and Web inclusive monthly allowance. Any unused allowances will be lost and will not rollover to your new tariff. Customers can only have one tariff's inclusive monthly allowance active at any time.
  12. O2 reserves the right to remove, vary or amend any element of the Blackberry Text and Web terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  13. Talkalot 08 terms and conditions also apply from 18th Feb 2008.
  14. Unlimited allowances are subject to an excessive usage policy.
BlackBerry Text and Web Terms and Conditions (Post 14 November 2011)
  1. Available to Pay & Go customers.
  2. BlackBerry Text and Web gives you either:
    1. 500 inclusive UK texts, 500MB Web plus BlackBerry services and unlimited UK wifi provided you have topped-up between £15 and £29 in the previous month; or
    2. Unlimited inclusive UK texts, 500MB Web plus BlackBerry services and unlimited UK wifi provided you have topped-up £30 or more in the previous month.
    3. Unlimited (with fair usage) wifi gives you access specified public wifi services as described on our website. Our wifi suppliers may change but we will keep our website up to date with which providers are available and where their hotspots are.
  1. Inclusive texts on BlackBerry Text and Web can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts can not be used for texts made in the UK to:
    1. non-geographic numbers (starting 08, 05) which are charged separately; or
    2. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  2. The inclusive Web allowance can be used in the UK
  3. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    1. in, or connected to, any other device including modems;
    2. to allow the continuous streaming of any audio / video content, P2P or file sharing; or 
      in such a way that adversely impacts the service to other O2 customers.
  4. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the Web allowance.
  5. If you have a Bolt On which includes a web or text allowance, your BlackBerry Text and Web allowance will be used first followed by your Bolt On allowance.
  6. Eligible customers may change tariffs every 30 days. Existing customers may switch to BlackBerry Text and Web. If you are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to BlackBerry Text and Web. You will not be able to switch back to Original or Talkalot if you do this.
  7. To switch to BlackBerry Text and Web, send a free text message from your O2 phone with the keyword "FREE BB" to 21300. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with BlackBerry Text and Web. Text back "FREEBB OFF" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
  8. Customers successfully transferring to BlackBerry Text and Web from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  9. By switching to BlackBerry Text and Web customers are agreeing to replace their current inclusive monthly allowance with BlackBerry Text and Web inclusive monthly allowance. Any unused allowances will be lost and will not rollover to your new tariff. Customers can only have one tariff's inclusive monthly allowance active at any time.
  10. O2 reserves the right to remove, vary or amend any element of the BlackBerry Text and Web terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  11. Talkalot 08 terms and conditions also apply from 18th Feb 2008.
  12. Unlimited allowances are subject to an excessive usage policy
Text and Web Terms and Conditions (Pre 14 November 2011)
  1. Available to Pay & Go customers.
  2. Text and Web gives you either:
    1. 300 inclusive UK texts, 500MB Web and unlimited UK Wi-Fi with The Cloud and BT Openzone provided you have topped-up between £10 and £14 in the previous month;
    2. 500 inclusive UK texts, 500MB Web and unlimited UK Wi-Fi with The Cloud and BT Openzone provided you have topped-up between £15 and £29 in the previous month; or
    3. Unlimited inclusive UK texts, 500MB Web and unlimited UK Wi-Fi with The Cloud and BT Openzone provided you have topped-up £30 or more in the previous month.
  3. Inclusive texts on Text and Web can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts can not be used for texts made in the UK to:
    1. non-geographic numbers (starting 08, 05) which are charged separately; or
    2. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  4. Text & Web data allows you use of our data network and UK Wi-Fi via your mobile phone (internet capable and Wi-Fi accredited phones only). It includes a specified monthly data allowance (unlimited for Wi-Fi as long as your usage is not excessive). If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the data from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    All data usage must be for your private, personal and non-commercial purposes.

    Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.
    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
  5. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the Web Bolt On.
  6. If you have a Bolt On which includes a minutes or text allowance, your Text and Web allowance will be used first followed by your Bolt On allowance.
  7. Eligible customers may change tariffs every 30 days. Existing customers may switch to Text and Web but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Text and Web. You will not be able to switch back to Original or Talkalot if you do this.
  8. To switch to Text and Web, send a free text message from your O2 phone with the keyword "TEXTANDWEB" to 21300. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Text and Web. Text back "TEXTANDWEB STOP" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
  9. Customers successfully transferring to Text and Web from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  10. By switching to Text and Web customers are agreeing to replace their current inclusive monthly allowance with Text and Web inclusive monthly allowance. Any unused allowances will be lost and will not rollover to your new tariff. Customers can only have one tariff's inclusive monthly allowance active at any time.
  11. O2 reserves the right to remove, vary or amend any element of the Text and Web terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  12. Talkalot 08 terms and conditions also apply from 18th Feb 2008.
  13. Unlimited allowances are subject to an excessive usage policy.
Text and Web Terms and Conditions (Post 14 November 2011)
  1. Available to Pay & Go customers.
  2. Text and Web gives you either:
    1. 300 inclusive UK texts, 500MB Web and unlimited UK wifi provided you have topped-up between £10 and £14 in the previous month;
    2. 500 inclusive UK texts, 500MB Web and unlimited UK wifi provided you have topped-up between £15 and £29 in the previous month; or
    3. Unlimited inclusive UK texts, 500MB Web and unlimited UK wifi provided you have topped-up £30 or more in the previous month.
    4. Unlimited (with fair usage) wifi gives you access specified public wifi services as described on our website. Our wifi suppliers may change but we will keep our website up to date with which providers are available and where their hotspots are.
  1. Inclusive texts on Text and Web can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts can not be used for texts made in the UK to:
    1. non-geographic numbers (starting 08, 05) which are charged separately; or
    2. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  2. Text & Web data allows you use of our data network and UK wifi via your mobile phone (internet capable and wifi accredited phones only). It includes a specified monthly data allowance (unlimited for wifi as long as your usage is not excessive). If you exceed the monthly allowance or breach these terms, we reserve the right to:
    1. impose network protection controls which may reduce your speed;
    2. remove the data from your account;
    3. impose further charges; and/or
    4. disconnect your sim card at any time, having attempted to contact you first.

All data usage must be for your private, personal and non-commercial purposes.
Regardless of the amount of data you use, you must not use your sim:

    1. in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    2. in such a way that we reasonably believe adversely impacts the service to other O2 customers.

We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  1. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the Web Bolt On.
  2. If you have a Bolt On which includes a minutes or text allowance, your Text and Web allowance will be used first followed by your Bolt On allowance.
  3. Eligible customers may change tariffs every 30 days. Existing customers may switch to Text and Web but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Text and Web. You will not be able to switch back to Original or Talkalot if you do this.
  4. To switch to Text and Web, send a free text message from your O2 phone with the keyword "TEXTANDWEB" to 21300. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Text and Web. Text back "TEXTANDWEB STOP" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
  5. Customers successfully transferring to Text and Web from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  6. By switching to Text and Web customers are agreeing to replace their current inclusive monthly allowance with Text and Web inclusive monthly allowance. Any unused allowances will be lost and will not rollover to your new tariff. Customers can only have one tariff's inclusive monthly allowance active at any time.
  7. O2 reserves the right to remove, vary or amend any element of the Text and Web terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  8. Talkalot 08 terms and conditions also apply from 18th Feb 2008.
  9. Unlimited allowances are subject to an excessive usage policy.
Pay & Go Web Daily and Data Roaming Terms and Conditions (Post 22nd March 2011)
  1. Once all your tariff and Bolt On data allowances have been used, any UK data usage will be charged at the prevailing rate for your tariff subject to a maximum daily charge of £1. For the avoidance of doubt, 'daily' shall mean from 00.00am to 23.59pm on any given day.
  2. Browsing will be charged at 1p per 3 kilobytes up to a maximum of £1 per day. This is unless you joined our Talkalot tariff prior to September 2005, in which case you will be charged £2.35/MB (or 1p at 4 kilobytes). Once you have reached the maximum daily charge of £1, O2 Web Daily allows you unlimited use of O2 UK's Edge/GPRS/ 3G networks (as applicable to your handset) subject to an excessive usage policy as explained in clause 4 below.
  3. If you have a tariff or Bolt On that includes a data allowance, this will continue to count towards your browsing usage. After your tariff or Bolt On data allowance has been used charging will start at the prevailing rate for your tariff to a maximum of £1 a day.
  4. Pay & Go Web Daily is for personal internet use via your mobile phone subject to an excessive usage limit of 50MB per day, and the following excessive usage policy. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device including modems; or
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers; or
    • if O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose standard charges (see o2.co.uk for details), impose network protection controls which may reduce your speed of transmission or disconnect your tariff for further data use until the following day.
  5. Data usage is measured in kilobytes (KB) and megabytes. 1 megabyte (MB) = 1024 Kilobytes (KB). If data usage is less than £1 it will be rounded up to the nearest 3 kilobytes on a daily basis, and charges are rounded up to the nearest 1p. You are charged for the amount of data that travels over the data network. Please note that you may be charged for re-sent data packets and packets added to control the flow of data over the network.
  6. The prices mentioned above do not incorporate data roaming rates except for customers with the Ireland Bolt On. They will be charged Web Daily rates for GPRS data usage in the Republic of Ireland where they have an active Ireland Bolt On.
  7. Browsing rates outside the UK will be charged at £3 per MB for usage in Europe and £6 per MB in the rest of the world. Use will be rounded up to the nearest 3 kilobytes and charges rounded up to the nearest 1p. For the purposes of these terms, countries included in the Europe pricing zone are; Andorra, Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West, Indies, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland
  8. O2 reserves the right to amend these terms or the excessive usage policy at any time. Our updated terms/policy will be posted on our website so please check our website from time to time. If we increase charges for the elements of the Service you are using we will notify you by text message or by email (if you have registered your email address with us) before the changes become effective.
  9. These terms shall not apply to Pay & Go Mobile Broadband or iPad services

O2 Web Bolt On (no longer available to opt in to)

  1. The O2 Web Bolt On allows you unlimited use (subject to this excessive usage policy) of Telefónica UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device including modems;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspects you are not acting in accordance with this policy (including where you use an atypical volume of data as compared to normal users of the O2 Web Bolt On, which will normally be less than 200MB of usage within a one month period), O2 reserves the right to impose standard browsing charges (see www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the O2 Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.

  1. To OPT IN to the O2 Web Bolt On send a free text message containing the keyword "WEB" to 21300 or call free on 2425 from your O2 mobile.
  2. One month minimum term applies. To OPT OUT send a free text message containing the keyword "WEBOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. 
  3. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge is the monthly fee of £7.50. No refunds will be given.
  4. Benefits of your O2 Web Bolt On apply to use in the UK only.
  5. A maximum of one O2 Web Bolt On can be added to your mobile at any one time.
  6. O2 Web Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the O2 Web Bolt On.
  7. Please note O2 Web Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download, O2 Active Browsing or O2 Web & Wi-Fi Bolt Ons.
  8. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
  9. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

Web & Wi-Fi Bolt On (no longer available to opt in to)

  1. The O2 Web & Wi-Fi Bolt On is available to all new & existing Pay & Go customers with a compatible handset.
  2. The O2 Web & Wi-Fi Bolt On allows you up to 1GB per month use of O2 UK's mobile data networks, and unlimited use (as long as your usage is not excessive ) of the BT Openzone UK Wireless LAN network, for personal internet use and email. All usage must be for your private, personal and non-commercial purposes. If you exceed the Bolt On's monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.

All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:

    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  1. To OPT IN to the O2 Web & Wi-Fi Bolt On send a free text message containing the keyword "WWW" to 21300 or call free on 2425 from your O2 mobile.
  2. One month minimum term applies. To OPT OUT send a free text message containing the keyword "WWWOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  3. Benefits of your O2 Web & Wi-Fi Bolt On apply to use in the UK only.
  4. O2 Web & Wi-Fi Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a compatible handset and your SIM must be GPRS enabled in order to use the O2 Web & Wi-Fi Bolt On.
  5. You must have a compatible and accredited handset in order to use Wi-Fi.
  6. If we are unable to deduct the monthly payment for the O2 Web & Wi-Fi Bolt On from your calltime balance, you won't receive your Bolt On monthly allowance. We will deduct the Bolt On monthly charge from your calltime balance within 15 minutes from your next top up and will then reinstate your Bolt On. This will be your new anniversary date. Please note that it may take up to 48 hours for your free Wi-Fi access to be reinstated.
  7. Please note the O2 Web & Wi-Fi Bolt On cannot be used in conjunction with the WAP 500, Browse & Download, O2 Web or O2 Active Browsing Bolt Ons. If you opt into the O2 Web & Wi-Fi Bolt On we will automatically opt you out these incompatible Bolt Ons and the change will take effect at your next anniversary date.
  8. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
  9. If you are on a tariff with 1mb of free browsing each month, the 1mb allowance will be used first.
  10. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

Web Bolt Ons

  1. O2 offer three Web Bolt Ons to provide mobile internet access. These Web Bolt Ons can only be bought if you're an O2 Pay & Go customer. We reserve the right to withdraw or amend these Web Bolt Ons at any time on reasonable notice.
  2. The web allowance allows you use of our UK data network via your mobile phone (internet capable phones only). It includes a specified monthly data allowance. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.

    All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:

    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  3. Any of the Web Bolt Ons can be bought on a recurring monthly basis. You will receive 7 days notice via text message if we make any changes to your disadvantage.
  4. Any data allowance will not roll-over to the next month.
  5. There are three Web Bolt Ons you can choose from:

    6. Monthly Cost

    Data

    MMS

    WiFi

    The Basics

    £3

    100MB

    0

    No

    The All Rounder

    £6

    500MB

    20

    Unlimited

    The Works

    £10

    1GB

    50

    Unlimited

  6. The Basics Web Bolt On costs £3 a month and you can use up to 100MB of UK data each month.
  7. The All Rounder Web Bolt On costs £6 a month and you can use up to 500MB of UK data each month, send 20 picture messages. Plus you have unlimited wi-fi access.
  8. The Works Web Bolt On costs £10 a month and you can use up to 1GB of UK data each month, send 50 picture messages. Plus you have unlimited wi-fi access.
  9. Where your Web Bolt On includes unlimited wi-fi this can be used on the BT Openzone UK Wireless LAN network
  10. To OPT IN to The Basics Web Bolt On send a free text message containing the keyword "BASIC" to 21300 or call free on 2425 from your O2 mobile. To OPT IN to The All Rounder Web Bolt On send a free text message containing the keyword "ROUND" to 21300 or call free on 2425 from your O2 mobile. To OPT IN to The Works Web Bolt On send a free text message containing the keyword "WORK" to 21300 or call free on 2425 from your O2 mobile.
  11. One month minimum term applies.
  12. To OPT OUT of The Basics Web Bolt On send a free text message containing the keyword "BASICOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. To OPT OUT of The All Rounder Web Bolt On send a free text message containing the keyword "ROUNDOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. To OPT OUT of The Works Web Bolt On send a free text message containing the keyword "WORKOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  13. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge is the monthly fee dependant upon which Web Bolt On you have selected. No refunds will be given.
  14. Benefits of each of these Web Bolt Ons (The Basics, The All Rounder, The Works) apply to use in the UK only.
  15. A maximum of one of these Web Bolt Ons (The Basics, The All Rounder, The Works) can be added to your mobile at any one time.
  16. Web Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to add one of the Web Bolt Ons.
  17. Please note Web Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download, O2 Active Browsing, O2 Web or O2 Web & Wi-Fi Bolt Ons. If you opt into one of the Web Bolt Ons we will automatically opt you out these incompatible Bolt Ons and the change will take effect at your next anniversary date.
  18. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.

General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

Pay & Go simplicity terms and conditions (Pre 22nd March 2011)
  1. This tariff is available to Pay & Go customers in the UK.
  2. Pay & Go simplicity gives 'inclusive' allowances of either:
    • Unlimited texts for a monthly payment of £5; or
    • Unlimited text and 100 inclusive cross network minutes for a monthly payment of £10; or
    • Unlimited text and 300 inclusive cross network minutes for a monthly payment of £15.
    You may add 500MB of UK data to each of the above options for £5 extra a month.
    In the event that you do not have sufficient credit for the allowance that you have selected, you will be charged at standard rates in accordance with the charges listed below. Your allowance will be applied when you have sufficient credit available.

  3. You may choose not to select an 'inclusive' allowance, and use your credit as you wish in accordance with the charges listed below.
  4. To switch to an 'inclusive' allowance Pay & Go simplicity tariff, call 2202 from your O2 phone and select the simplicity allowance that you want to transfer to. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Pay & Go simplicity. Text back "simstop" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours. Texts are charged at your standard rate.
  5. Customers successfully transferring to Pay & Go simplicity from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum balance requirements.
  6. By switching to Pay & Go simplicity customers are agreeing to replace their current inclusive monthly allowance with the Pay & Go simplicity monthly allowance. Any unused allowances will be lost and will not rollover to your new tariff. Customers can only have one tariff's monthly allowance active at any time.
  7. Eligible customers may change tariffs every 30 days. Existing customers may switch to Pay & Go simplicity but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new simplicity rates if they opt in to Pay & Go simplicity. If you move to alternative Pay & Go tariffs, you will be charged at Talkalot 08 rates. Please see o2.co.uk for more details of these rates.
  8. O2 reserves the right to remove, vary or amend any element of the Pay & Go simplicity terms, If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  9. Unlimited allowances are subject to an excessive usage policy.
  10. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  11. These terms apply in addition to your airtime agreement which is available at http://www.o2.co.uk/terms.
  12. Your information will be treated in accordance with our Privacy Policy.


Minutes and Call Charges

  1. Minutes on this tariff can be used for calls (including video calls) made in the UK from an O2 mobile to:
    • UK landlines (starting 01, 02 or 03);
    • numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion) all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Calls to O2 customer services from your O2 handset, and selected telephone help lines are also free of charge and not decremented from your inclusive allowance. A full list can be viewed at: http://www.o2.co.uk/mobilestariffs/tariffs/freenumbers
  2. Inclusive minutes cannot be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged at 20p per minute, except calls to 0871 numbers which are charged at 35p per minute;
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 25p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 20p per minute, 076 numbers which are charged at 35p per minute and 070 numbers which are charged at 50p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 35p per minute, which is the minimum call charge.
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Mann) or to an international destination from within the UK will be charged at standard roaming or international call rates which can be viewed at: http://www.o2international.co.uk.
  5. Calls to voicemail (including access to voicemail menus and voicemail retrieval) are charged at 15p per call.


Inclusive Messages and Message Charges

  1. Inclusive texts on Pay & Go simplicity can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts can not be used for texts made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged separately; or
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  2. Message allowances can be used for texts sent in the UK to UK mobiles.
    This excludes international texts and/or texts whilst roaming, or texts sent to any UK mobile numbers in exchange for international calling minutes.
  3. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers. If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or tariff at any time, having attempted to contact you first.
  4. Inclusive messages on this tariff can not be used for:
    • premium rate messages where special charges apply,
    • sending messages from the UK to international numbers, these are charged at 16p; or
    • any chargeable messages you receive.
  5. Picture messages or video messages sent to UK mobiles will be charged at 25p per message.
  6. Messages sent to UK mobiles that are outside of your inclusive allowance will be charged at 12p per message.


Data Charges

  1. The web allowance (when included) on this tariff is permitted for use in the UK only. Data will be charged at £3 per MB when in the UK or roaming within the EU, and £6 per MB when roaming in the rest of the world.
  2. Pay & Go Web Daily: If you have a tariff or Bolt On that includes a data allowance, this will continue to count towards your browsing usage. After your tariff or Bolt On data allowance has been used charging will start at the prevailing rate for your tariff to a maximum of £1 a day. For the avoidance of doubt, 'daily' shall mean from 00.00am to 23.59pm on any given day.
  3. Browsing will be charged at 1p per 3 kilobytes. Once you have reached the maximum daily charge of £1, O2 Web Daily allows you unlimited use of O2 UK's Edge/GPRS/ 3G networks (as applicable to your handset) subject to an excessive usage policy.
  4. Pay & Go Web Daily is for personal internet use via your mobile phone subject to an excessive usage limit of 50MB per day.
  5. The data Bolt On allows you use of our data network via your mobile phone (internet capable phones only). It includes a specified monthly data allowance. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.

    All data usage must be for your private, personal and non-commercial purposes.

    Regardless of the amount of data you use, you must not use your sim:

    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  6. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the unlimited web.
Pay & Go simplicity terms and conditions (Post 22nd March - 21st Nov 2011)
  1. This tariff is available to Pay & Go customers in the UK.
  2. Pay & Go simplicity gives 'inclusive' allowances of either:
    • Unlimited texts for a monthly payment of £7.50; or
    • 500 texts and 100 inclusive cross network minutes for a monthly payment of £10.50; or
    • Unlimited texts and 300 inclusive cross network minutes for a monthly payment of £15.50.

You can also add a choice of web to any of these options. Your web options are:

  1. Add 100MB web for an extra £3 a month
  2. Add 500MB web, unlimited wifi and 20 picture messages for an extra £6 a month
  3. Add 1GB web, unlimited wifi and 50 picture messages for an extra £10 a month.

    4. In the event that you do not have sufficient credit for the allowance that you have selected, you will be charged at standard rates in accordance with the charges listed below. Your allowance will be applied when you have sufficient credit available.

  4. You may choose not to select an 'inclusive' allowance, and use your credit as you wish in accordance with the charges listed below.
  5. To switch to an 'inclusive' allowance Pay & Go simplicity tariff, call 2202 from your O2 phone and select the simplicity allowance that you want to transfer to. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Pay & Go simplicity. Text back "simstop" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours. Texts are charged at your standard rate.
  6. Customers successfully transferring to Pay & Go simplicity from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum balance requirements.
  7. By switching to Pay & Go simplicity customers are agreeing to replace their current inclusive monthly allowance with a current and available Pay & Go simplicity monthly allowance. Any unused allowances or previous tariffs and rates will be lost and will not rollover to your new tariff. Customers can only have one tariff's monthly allowance active at any time.
  8. Eligible customers may change tariffs every 30 days. Existing customers may switch to Pay & Go simplicity but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new simplicity rates if they opt in to Pay & Go simplicity. If you move to alternative Pay & Go tariffs, you will be charged at Talkalot 08 rates. Please see o2.co.uk for more details of these rates.
  9. O2 reserves the right to remove, vary or amend any element of the Pay & Go simplicity terms. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  10. Unlimited allowances are subject to an excessive usage policy.
  11. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  12. These terms apply in addition to your airtime agreement which is available at http://www.o2.co.uk/terms.
  13. Your information will be treated in accordance with our Privacy Policy.

Minutes and Call Charges

  1. Minutes on this tariff can be used for calls (including video calls) made in the UK from an O2 mobile to:
    • UK landlines (starting 01, 02 or 03);
    • numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion) all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Calls to O2 customer services from your O2 handset, and selected telephone help lines are also free of charge and not decremented from your inclusive allowance. A full list can be viewed at: http://www.o2.co.uk/mobilestariffs/tariffs/freenumbers
  2. Inclusive minutes cannot be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged at 20p per minute, except calls to 0871 numbers which are charged at 35p per minute;
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 25p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 20p per minute, 076 numbers which are charged at 35p per minute and 070 numbers which are charged at 50p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 35p per minute, which is the minimum call charge.
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates which can be viewed at: http://www.o2international.co.uk.
  5. Calls to voicemail (including access to voicemail menus and voicemail retrieval) are charged at 15p per call.

Inclusive Messages and Message Charges

  1. Inclusive texts on Pay & Go simplicity can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts can not be used for texts made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged separately; or
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  2. Message allowances can be used for texts sent in the UK to UK mobiles.
    This excludes international texts and/or texts whilst roaming, or texts sent to any UK mobile numbers in exchange for international calling minutes.
  3. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers. If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or tariff at any time, having attempted to contact you first.
  4. Inclusive messages on this tariff can not be used for:
    • premium rate messages where special charges apply,
    • sending messages from the UK to international numbers, these are charged at 16p; or
    • any chargeable messages you receive.
  5. Picture messages or video messages sent to UK mobiles that are outside of your allowance will be charged at 25p per message.
  6. Messages sent to UK mobiles that are outside of your inclusive allowance will be charged at 12p per message.

Data Charges

The web allowance (when included) on this tariff is permitted for use in the UK only. Data will be charged at £3 per MB when in the UK or roaming within the EU, and £6 per MB when roaming in the rest of the world. After your tariff data allowance has been used charging will start at the prevailing rate for your tariff to a maximum of £1 a day.  For the avoidance of doubt, ’daily’ shall mean from 00.00am to 23.59pm on any given day.
Browsing in the UK will be charged at 1p per 3 kilobytes. Once you have reached the maximum daily charge of £1, you will have unlimited use of O2 UK’s Edge/GPRS/ 3G networks (as applicable to your handset) subject to an excessive usage limit of 50MB per day.

  1. The web allowance allows you use of our data network via your mobile phone (internet capable phones only). It includes a specified monthly data allowance. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.

      • Where your web allowance includes unlimited wi-fi this can be used on The Cloud's UK Wireless LAN network and the BT Openzone UK Wireless LAN network
      All data usage must be for your private, personal and non-commercial purposes.
      Regardless of the amount of data you use, you must not use your sim:

    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  2. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the web allowance.
Pay & Go simplicity terms and conditions (Post 21st Nov 2011)
  1. This tariff is available to Pay & Go customers in the UK.
  2. Pay & Go simplicity gives 'inclusive' allowances of either:
    • Unlimited texts for a monthly payment of £7.50; or
    • 500 texts and 100 inclusive cross network minutes for a monthly payment of £10.50; or
    • Unlimited texts and 300 inclusive cross network minutes for a monthly payment of £15.50.

You can also add a choice of web to any of these options. Your web options are:

  1. Add 100MB web for an extra £3 a month
  2. Add 500MB web, unlimited wifi and 20 picture messages for an extra £6 a month
  3. Add 1GB web, unlimited wifi and 50 picture messages for an extra £10 a month.

    4. Unlimited (with fair usage) wifi gives you access specified public wifi services as described on our website. Our wifi suppliers may change but we will keep our website up to date with which providers are available and where their hotspots are.

    In the event that you do not have sufficient credit for the allowance that you have selected, you will be charged at standard rates in accordance with the charges listed below. Your allowance will be applied when you have sufficient credit available.

  4. You may choose not to select an 'inclusive' allowance, and use your credit as you wish in accordance with the charges listed below.
  5. To switch to an 'inclusive' allowance Pay & Go simplicity tariff, call 2202 from your O2 phone and select the simplicity allowance that you want to transfer to. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Pay & Go simplicity. Text back "simstop" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours. Texts are charged at your standard rate.
  6. Customers successfully transferring to Pay & Go simplicity from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum balance requirements.
  7. By switching to Pay & Go simplicity customers are agreeing to replace their current inclusive monthly allowance with a current and available Pay & Go simplicity monthly allowance. Any unused allowances or previous tariffs and rates will be lost and will not rollover to your new tariff. Customers can only have one tariff's monthly allowance active at any time.
  8. Eligible customers may change tariffs every 30 days. Existing customers may switch to Pay & Go simplicity but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new simplicity rates if they opt in to Pay & Go simplicity. If you move to alternative Pay & Go tariffs, you will be charged at Talkalot 08 rates. Please see o2.co.uk for more details of these rates.
  9. O2 reserves the right to remove, vary or amend any element of the Pay & Go simplicity terms. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  10. Unlimited allowances are subject to an excessive usage policy.
  11. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  12. These terms apply in addition to your airtime agreement which is available at http://www.o2.co.uk/terms.
  13. Your information will be treated in accordance with our Privacy Policy.

Minutes and Call Charges

  1. Minutes on this tariff can be used for calls (including video calls) made in the UK from an O2 mobile to:
    • UK landlines (starting 01, 02 or 03);
    • numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion) all provided that O2 may exclude from your inclusive minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Calls to O2 customer services from your O2 handset, and selected telephone help lines are also free of charge and not decremented from your inclusive allowance. A full list can be viewed at: http://www.o2.co.uk/mobilestariffs/tariffs/freenumbers
  2. Inclusive minutes cannot be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged at 20p per minute, except calls to 0871 numbers which are charged at 35p per minute;
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 25p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 20p per minute, 076 numbers which are charged at 35p per minute and 070 numbers which are charged at 50p per minute. A list of the 07 numbers which are not included in your inclusive minutes and their charges can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 35p per minute, which is the minimum call charge.
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates which can be viewed at: http://www.o2international.co.uk.
  5. Calls to voicemail (including access to voicemail menus and voicemail retrieval) are charged at 15p per call.

Inclusive Messages and Message Charges

  1. Inclusive texts on Pay & Go simplicity can be used for texts made in the UK to 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your inclusive allowance texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Inclusive texts can not be used for texts made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged separately; or
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive texts, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  2. Message allowances can be used for texts sent in the UK to UK mobiles.
    This excludes international texts and/or texts whilst roaming, or texts sent to any UK mobile numbers in exchange for international calling minutes.
  3. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers. If O2 reasonably suspect you are not acting in accordance with this policy O2 reserves the right to impose further charges or disconnect your SIM or tariff at any time, having attempted to contact you first.
  4. Inclusive messages on this tariff can not be used for:
    • premium rate messages where special charges apply,
    • sending messages from the UK to international numbers, these are charged at 16p; or
    • any chargeable messages you receive.
  5. Picture messages or video messages sent to UK mobiles that are outside of your allowance will be charged at 25p per message.
  6. Messages sent to UK mobiles that are outside of your inclusive allowance will be charged at 12p per message.

Data Charges

The web allowance (when included) on this tariff is permitted for use in the UK only. Data will be charged at £3 per MB when in the UK or roaming within the EU, and £6 per MB when roaming in the rest of the world. After your tariff data allowance has been used charging will start at the prevailing rate for your tariff to a maximum of £1 a day.  For the avoidance of doubt, ’daily’ shall mean from 00.00am to 23.59pm on any given day.
Browsing in the UK will be charged at 1p per 3 kilobytes. Once you have reached the maximum daily charge of £1, you will have unlimited use of O2 UK’s Edge/GPRS/ 3G networks (as applicable to your handset) subject to an excessive usage limit of 50MB per day.

  1. The web allowance allows you use of our data network via your mobile phone (internet capable phones only). It includes a specified monthly data allowance. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.

      • Unlimited (with fair usage) wifi gives you access specified public wifi services as described on our website. Our wifi suppliers may change but we will keep our website up to date with which providers are available and where their hotspots are.
      Regardless of the amount of data you use, you must not use your sim:

    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  2. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the web allowance.
Calls 50 Free for 3
  • Calls 50 Free for 3 is available to pre-selected customers by invitation from O2 only. Calls 50 Free for 3 Bolt On provides 50 anytime anyone voice minutes each month at no charge, providing you top up at least £10 a month, for three months.
  • The three month period starts from the day you accept the Bolt On offer.
  • Anytime anyone voice minutes include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks.
  • Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  • Calls made in excess of your Calls 50 Free for 3 Bolt On allowance each month will be charged at your standard rate.
  • Unused Calls allowance will not be rolled over from one month to the next.
  • If you opt into Calls 50 whilst you are receiving the Calls 50 Free for 3 Bolt On, the chargeable Calls 50 Bolt on will be applied when your Calls 50 Free for 3 Bolt on comes to an end.
  • If you have a Calls 50 Free for 3 Bolt On together with a Calls and Messaging Bolt On, or a Calls 50 Bolt On any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance first, then from your Calls 50 Free for 3 Bolt On allowance and then from your Calls 50 Bolt On allowance.
  • O2 reserves the right to withdraw Calls 50 Free for 3 Bolt On at any time.
  • Only one Calls 50 Free for 3 Bolt On per customer at any one time.
  • General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details
Calls 50 Free for 1
  • Calls 50 Free for 1 Bolt On is available to pre-selected customers by invitation from O2 only. Calls 50 Free for 1 Bolt On provides 50 anytime anyone voice minutes for a month at no charge.
  • The one month period starts from the day you accept the Bolt On offer.
  • Anytime anyone voice minutes include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks.
  • Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  • Calls made in excess of your Calls 50 Free for 1 Bolt On allowance each month will be charged at your standard rate
  • Unused Calls allowance will not be rolled over from one month to the next.
  • If you opt into Calls 50 whilst you are receiving the Calls 50 Free for 1 Bolt On, the chargeable Calls 50 Bolt on will be applied when your Calls 50 Free for 1 Bolt on comes to an end.
  • If you have a Calls 50 Free for 1 Bolt On together with a Calls and Messaging Bolt On, or a Calls 50 Bolt on any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance first, then from your Calls 50 Free for 1 Bolt On allowance and then from your Calls 50 Bolt On allowance.
  • O2 reserves the right to withdraw Calls 50 Free for 1 Bolt On at any time.
  • Only one Calls 50 Free for 1 Bolt On per customer at any one time.
  • General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details
Messaging 50 Free for 3
  • Messaging 50 Free for 3 Bolt On is available to pre-selected customers who by invitation from O2 only. Messaging 50 Free for 3 Bolt On provides 50 messaging units each month at no charge, for three months.
  • The three month period starts from the day you accept the Bolt On offer.
  • Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
  • Only standard UK text & picture messages you send are included. Messaging from abroad, premium services or any chargeable messages you receive are excluded.
  • You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
  • Unused messaging allowance will not be rolled over from one month to the next
  • Messages sent in excess of your Messaging Bolt On allowance each month will be charged at your standard rate.
  • If you opt into Messaging 50 whilst you are receiving the Messaging 50 Free for 3 Bolt On, the chargeable Messaging 50 Bolt on will be applied when your Messaging 50 Free for 3 Bolt on comes to an end.
  • If you have a Messaging 50 Free for 3 Bolt On together with a Calls and Messaging Bolt On, or a Messaging 50 Bolt on any messages you send will be taken from your Calls and Messaging Bolt On allowance first, then from your Messaging 50 Free for 3 Bolt On allowance and then from your Messaging 50 Bolt On allowance.
  • O2 reserves the right to withdraw Messaging 50 Free for 3 Bolt On at any time.
  • Only one Messaging 50 Free for 3 Bolt On per customer at any one time.
  • General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details
O2 Web Free for 3 Cookie
  • O2 Web Free for 3 Cookie is available to customers who have purchased an LG Cookie handset from an O2 retail store (including franchises), between 26th May, 2009 and 31st December; topped-up by at least £10 and opted into the promotion within 7 days of putting their sim in the LG Cookie.
  • O2 Web Free for 3 Bolt On allows you unlimited use (subject to this excessive usage policy) of Telefónica UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone for three months at no charge, providing you top up at least £10 a month.
  • The three month period starts from the day you receive confirmation via SMS that we have applied this offer.
  • All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    • in, or connected to, any other device including modems;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers.
  • If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose standard browsing charges (see www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.
  • To opt in, send a text message with the keyword FREE WEB to 21300 within 7 days of putting your SIM in your LG Cookie. This text will be free of charge. You will receive a confirmation text within 24 hours to confirm the status of your opt in request.
  • Continue to top-up at least £10 a month each month to receive O2 Web Free for 3 for up to 3 months.
  • If you fail to top up in any one month period you will not receive unlimited use (subject to this excessive usage policy) of Telefónica UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone for three months at no charge.
  • Benefits of your O2 Web Free for 3 Bolt On apply to use in the UK only. A maximum of one O2 Web Free for 3 Bolt On can be added to your mobile at any one time.
  • O2 Web Free for 3 Bolt Ons apply to GPRS WAP and/or i-mode but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the O2 Web Free for 3 Bolt On.
  • Please note O2 Web Free for 3 Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download or O2 Active Browsing Bolt Ons.
  • If you opt into the O2 Web Bolt On whilst you are receiving the O2 Web Free for 3 Bolt On, the chargeable Web Bolt on will be applied when your O2 Web Free for 3 Bolt on comes to an end.
  • If your mobile is barred, you change your mobile number or you fail to top up in accordance with these terms and conditions, you will not continue to receive O2 Web Free for 3. No cash alternatives will be given.
  • O2 reserves the right to withdraw or amend the promotion at any time. Notice will be given via text message to customers who have registered for the promotion and will be effective immediately. Promoter: Telefónica UK Limited, 260 Bath Road, Slough, Berkshire, SL1 4DX
  • General Bolt On Terms & Conditions apply.
Your O2 Numbers Free for 3
  • Your O2 Numbers Free for 3 Bolt On is available to pre-selected customers by invitation from O2 only. Your O2 Numbers Free for 3 Bolt On gives you 1,000 units (where one unit = 1 text or 1 minute), to call or text up to 10 nominated O2 numbers (Pay & Go and Pay Monthly) every month for three months at no charge.
  • The three month period starts from the day you accept the Bolt On offer.
  • You can change Your O2 Numbers once every 30 days. You can do this by visiting www.o2.co.uk/youro2numbers; by texting SETUP to 21300 or by calling 2425 free from your mobile. By texting SETUP to 21300 your most called and texted O2 numbers will be automatically completed for you by O2, based on your last 3 months calling data.
  • Calls and text messages to Your O2 Numbers must be made from within the UK in order to qualify for the Your O2 Numbers Free for 3 allowance, i.e. calls made whilst you are roaming will not qualify for the Your O2 Numbers Free for 3 allowance.
  • The 10 numbers selected for Your O2 Numbers Free for 3 must be either O2 Pay & Go or O2 Pay Monthly numbers.
  • You will hear a "Free Call" message at the start of every call you make to a number on Your O2 Number list. If one of Your O2 Numbers is transferred to another network, or disconnected, you will no longer be able to call or text that number as part of your Your O2 Numbers Free for 3 allowance, but you will be able to replace this number with another O2 number in accordance with point 3. You will hear a pre-call message to tell you that a disqualified number is no longer on the O2 Network.
  • A maximum of one Your O2 Numbers or Your O2 Numbers Free Bolt On can be added to your mobile at any one time.
  • Whether you are nominated as one of someone else's Your O2 Numbers Bolt On is at the other mobile owner's discretion and cannot be changed by you or O2. You are not charged for belonging to someone else's Your O2 Numbers and you can belong to multiple Your O2 Numbers at any one time. You can check how many Your O2 Numbers you are on by logging onto yourO2numbers. If you do not wish to receive notification each time you are added to someone else's Your O2 Numbers, then text NO THANKS to 21300. Opting out of Your O2 Numbers Free for 3 notifications will only prevent further Your O2 Numbers notification texts, and will not stop you from receiving other O2, or personal, texts.
  • If you have any other free allowance with your tariff or subscribe to any other O2 Bolt Ons then Your O2 Numbers Free for 3 allowance will be used first. However, if you have Favourite place or O2 Trio then these allowances will be used before Your O2 Numbers Free for 3 allowance.
  • O2 reserves the right to withdraw the Your O2 Numbers Free for 3 Bolt On at any time.
  • General Bolt On terms and conditions apply. See terms and conditions for details.
Your O2 Numbers Free for 1
  • Your O2 Numbers Free for 1 Bolt On is available by invitation from O2 only. Your O2 Numbers Free for 1 Bolt On gives you 1,000 units (where one unit = 1 text or 1 minute), to call or text up to 10 nominated O2 numbers (Pay &Go and Pay Monthly) for one month at no charge.
  • The one month period starts from the day you accept the Bolt On offer.
  • You can change Your O2 Numbers once every 30 days. You can do this by visiting www.o2.co.uk/youro2numbers; by texting SETUP to 21300 or by calling 2425 free from your mobile. By texting SETUP to 21300 your most called and texted O2 numbers will be automatically completed for you by O2, based on your last 3 months calling data.
  • Calls and text messages to Your O2 Numbers must be made from within the UK in order to qualify for the Your O2 Numbers Free for 1 allowance, i.e. calls made whilst you are roaming will not qualify for the Your O2 Numbers Free for 1 allowance.
  • The 10 numbers selected for Your O2 Numbers Free for 3 must be either O2 Pay & Go or O2 Pay Monthly numbers.
  • If you are an O2 Pay & Go customer who has been active with O2 for over 30 days, O2 will be able to identify your most used O2 Numbers for you so that they can be automatically entered as your 10 Your O2 Numbers. This can be done by texting SETUP to 21300 or going online at o2.co.uk/youro2numbers and selecting the AUTO SET UP option. If you are a new customer, (less than 30 days), unfortunately O2 won't be able to chose your numbers for you. You can select your own Your O2 Numbers by going online and entering your selected 10 numbers into the setup process, or by calling 2425. You will need your numbers to hand if you call to setup. If you select O2 to choose your 10 numbers for you, you can go online or call 2425 free to make changes as set out in point 3.
  • You will hear a "Free Call" message at the start of every call you make to a number on Your O2 Number list. If one of Your O2 Numbers is transferred to another network, or disconnected, you will no longer be able to call or text that number as part of your Your O2 Numbers Free for 1 allowance, but you will be able to replace this number with another O2 number in accordance with point 3. You will hear a pre-call message to tell you that a disqualified number is no longer on the O2 Network.
  • A maximum of one Your O2 Numbers or Your O2 Numbers Free Bolt On can be added to your mobile at any one time.
  • Whether you are nominated as one of someone else's Your O2 Numbers Bolt On is at the other mobile owner's discretion and cannot be changed by you or O2. You are not charged for belonging to someone else's Your O2 Numbers and you can belong to multiple Your O2 Numbers at any one time. You can check how many Your O2 Numbers you are on by logging onto yourO2numbers. If you do not wish to receive notification each time you are added to someone else's Your O2 Numbers, then text NO THANKS to 21300. Opting out of Your O2 Numbers Free for 3 notifications will only prevent further Your O2 Numbers notification texts, and will not stop you from receiving other O2, or personal, texts.
  • If you have any other free allowance with your tariff or subscribe to any other O2 Bolt Ons then Your O2 Numbers Free for 1 allowance will be used first. However, if you have Favourite place or O2 Trio then these allowances will be used before Your O2 Numbers Free for 1 allowance.
  • O2 reserves the right to withdraw the Your O2 Numbers Free for 1 Bolt On at any time.
  • General Bolt On terms and conditions apply. See terms and conditions for details.
Landlines 100

4th Jan 2011 VAT increase to 20%
These prices were correct at the time of publishing. On 4 January 2011, the rate of VAT will increase to 20% and all of our prices will change to reflect that.

  • The Landlines 100 Bolt On provides 100 anytime anyone voice minutes to UK landlines each month for £5.00 a month.
  • To OPT IN send a text with the keyword "LAND" to 21300 free of charge or call free on 2425 from your O2 mobile.
  • One month minimum term applies. To OPT OUT send a text with the keyword "LAND OFF" to 21300 free of charge at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  • You may opt in or opt out of the service at anytime. The minimum charge per month is £5.00. No refunds will be given.
  • Maximum of one Landlines 100 Bolt On can be added to your mobile at any one time.
  • Unused Calls allowance will not be rolled over from one month to the next.
  • Anytime voice minutes to UK landlines include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03).
  • Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made to mobile numbers, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  • Calls made in excess of your Landlines 100 Bolt On allowance each month will be charged at your standard rate.
  • If you have a Landlines 100 Bolt On together with a Calls and Messaging Bolt On, any eligible calls you make will be taken from your Landlines 100 allowance in preference to your Calls and Messaging Bolt On allowance.
  • O2 reserves the right to withdraw the Landlines 100 Bolt On at any time.
  • General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details
Landlines 100 Free for 3
  • The Landlines 100 Free for 3 Bolt On is available by invitation from O2 only. Landlines 100 Free for 3 Bolt On 100 anytime anyone voice minutes to UK landlines each month for three months at no charge.
  • The three month period starts from the day accept the Bolt On offer.
  • Maximum of one Landlines 100 Free for 3 Bolt On can be added to your mobile at any one time.
  • Unused Calls allowance will not be rolled over from one month to the next.
  • Anytime voice minutes to UK landlines include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03).
  • Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made to mobile numbers, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  • Calls made in excess of your Landlines 100 Free for 3 Bolt On allowance each month will be charged at your standard rate.
  • If you have a Landlines 100 Free for 3 Bolt On together with a Landlines 100 Bolt On, or a Calls and Messaging Bolt On any eligible calls you make will be taken from your Landlines 100 Free for 3 Bolt On allowance first, then from your Landlines 100 Bolt On allowance and then from your Calls and Messaging Bolt On allowance.
  • O2 reserves the right to withdraw the Landlines 100 Free for 3 Bolt On at any time.
  • General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details
Favourite Place terms & conditions
  1. Available to O2 Pay & Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Favourite Place but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Favourite Place. You will not be able to switch back to Original or Talkalot if you do this.
  3. To activate or switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
  4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
  5. Favourite Place is an O2 Pay & Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff. Favourite place gives you one of the following options depending on your top up:
    • 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up £10 in the last 30 days; or
    • 1000 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £15 in the last 30 days; or
    • Unlimited free minutes to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £30 in the last 30 days, subject to excessive use policy, see clause 7 below.
  6. If you are an existing customer on Favourite Place and only receive 500 minutes for topping up £10 you will need to opt in to get unlimited Favourite Place. To opt in send a text message with your nominated postcode to 22204 free and we will opt you in e.g SL14DX. Please note you will also be moved to the new Talkalot rates as part of this request. Opt in could take up to 48 hours to process.
  7. Excessive Use policy: O2's Pay & Go Favourite Place unlimited calls must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy. If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges, transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.
  8. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting "NO PLACE" to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
  9. The standard call charges for Favourite Place are based on the new O2 Talkalot rates. If you are opting-in from Pay & Go Original or Pay & Go Talkalot you are agreeing to the new Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
  10. When you have used all your monthly Favourite Place allowance you will receive a text message to notify you that your free allowance has run out and you are now being charged for all calls.
  11. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
  12. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
  13. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  14. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
  15. You can change your postcode every 30 days by simply texting the word CHANGEPLACE insert new postcode to 22204.
  16. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
  17. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
  18. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the new Talkalot rate.
  19. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
  20. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
  21. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
  22. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.
  23. Talklot 08 terms and conditions also apply from 18th April 2008.
International sim terms & conditions
  1. O2 Unlimited, also known as International Sim, (“the Tariff”) is available to Pay & Go customers on O2.
  2. The Tariff gives you discounted UK calls and UK texts to international mobiles and international landlines from your Pay & Go mobile. International calls are charged by the minute, not by the second, and will be rounded up to the nearest minute.
  3. For the latest country pricing please see www.o2.co.uk/internationalsim . Calls to international premium rate numbers, personal numbers and some satellite numbers and countries are excluded. UK video calls and UK picture messages to international mobiles are not discounted.
  4. UK calls and UK texts to international mobiles will be discounted, even if the international mobile being called is currently located in the UK.
  5. UK calls and UK texts to UK mobiles, when they aren't located in the UK, will be charged at the normal UK rates.
  6. For existing O2 Unlimited customers as of 21st Nov 2011, you will start to receive discounted UK calls and texts to international mobiles from the date when your domestic allowances are first renewed (as per clause 8 below) from 22nd Nov 2012.
  7. For existing customers switching to the Tariff, you will start to receive discounted UK calls and texts to international mobiles when your domestic allowances are first received as per clause 8 below.
  8. In addition to the benefits listed in clause 2, the Tariff also gives you either:
    • Unlimited free O2 to O2 texts each month provided you have topped-up between £10 and £14 in the previous month OR;
    • Unlimited free O2 to O2 texts and unlimited free O2 to O2 calls each month provided you have topped-up over £15 or more in the previous month.

    These free allowances are for use in the UK only and exclude video calls and picture messages.

  9. An excessive usage policy applies: the Tariff provides unlimited free O2 texts or unlimited free O2 texts and O2 calls (subject to top up requirements) to be used from your mobile phone for private, personal, non-commercial, purposes within the UK. You may not use your SIM card in, or connected to, any other device; or in a way that adversely impacts the service to other O2 customers. If for any reason O2 reasonably suspects that you are not acting in accordance with this policy, O2 reserves the right to impose further charges, or transfer you to a tariff which does not include unlimited free O2 texts or O2 calls, or disconnect your account.
  10. If you have a Bolt On which includes a UK text allowance, your Tariff’s free O2 texts allowance will be used first followed by your Bolt On allowance.
  11. If you have a Bolt On which includes a UK voice allowance, your Tariff’s free O2 calls allowance will be used first followed by your Bolt On allowance.
  12. If you have the International Caller Bolt On or the International Talk & Text Bolt On, UK calls and UK texts to international mobiles and international landlines will be discounted in accordance with your Tariff.
  13. Existing customers may switch to the Tariff’s free monthly allowance. Please note, customers who are currently on the Original or Talkalot tariffs will be moved to the new Talkalot 08 rates if they opt in to the Tariffs’ free monthly allowance. Customers will not be able to switch back to Original or Talkalot if they do this.
  14. To switch to the Tariff, call free on 2202. Alternatively you can send a free text message with the keyword "LINK" to 21300.
  15. If you request to switch tariff by sending “LINK” to 21300 and you need to be moved to Talkalot 08 (as per clause 11) you will receive a text message within 24 hours to confirm this. Text back "STOP LINK" if you want to stop this tariff switch, otherwise your request will be processed within 48 hours.
  16. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Tariff’s free unlimited O2 calls and/or O2 texts allowance.
  17. Customers successfully transferring to the Tariff from a another monthly free allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  18. By switching to the Tariff, customers are agreeing to replace their current free monthly allowance with the Tariff’s free monthly allowance. Customers can only have one free monthly allowance active at any time.
  19. The Tariff’s free unlimited O2 calls and/or O2 texts allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive Tariff’s free unlimited O2 calls and/or O2 texts allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation confirming your new anniversary date.
  20. O2 reserves the right to remove, vary or amend any element of the Tariff terms. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  21. The standard UK and roaming call charges for the Tariff are based on Talkalot 08 rates. Talkalot 08 terms and conditions also apply.
O2 Trio terms & conditions
  1. Available to all O2 UK Pay & Go customers excluding customers on O2 Online tariffs.
  2. Eligible customers may change tariffs every 30 days. To switch to O2 Trio please call 2425 free from your mobile and follow the instructions. You will receive a text message within 48 hours to confirm that your registration has been accepted.
  3. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £20 in order to receive your next monthly O2 Trio call allowance.
  4. O2 Trio is an O2 Pay & Go tariff.  By opting in to O2 Trio you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with 500 minutes to three chosen O2 mobiles.  You can stop your request to change tariffs within 48 hours of opting in to O2 Trio by texting NO TRIO to 21300, or by calling 2425, at no charge.
  5. The standard call charges for O2 Trio are based on O2 Talkalot rates.  If you are opting-in from Pay&Go Original you are agreeing to Talkalot call charges.  Full tariff details can be viewed at o2.co.uk/mobilestariffs
  6. O2 Trio gives you 500 anytime minutes to call three nominated Telefónica UK Limited mobile numbers from the UK every month, provided you have topped-up at least £20 in the previous month.
  7. Your 3 selected numbers must be Telefónica UK Limited mobile numbers.  Video calls are excluded.
  8. You can change your 3 chosen O2 Trio numbers once every 30 days by calling 2425 free from your mobile. You can also change your numbers every time you top up your mobile via credit card or voucher. If you top up by E Top-Up you will need to call 2425 to change your numbers 48 hours after your credit has been successfully added to your handset. If you want to keep the same chosen numbers no action is required. 
  9. When changing your three chosen O2 Trio numbers you will have to input all three numbers.  For example if you only want to change one, you will have to put the new number followed by the two existing O2 mobile phone numbers which you wish to keep so that the whole list can be updated.  The IVR will confirm which numbers you have chosen.
  10. When your O2 Trio allowance runs out you will receive a text message within 4 minutes to notify you that your free allowance has run out and you are now being charged for all calls.
  11. If you have a Bolt On package including an allowance of minutes each month, your O2 Trio allowance will be used first for relevant calls, followed by your Bolt On allowance.
  12. The O2 Trio call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £20 by this date each month. If you do not top-up by this minimum amount you will not receive your O2 Trio allowance until you next top up. Your anniversary date will then be reset within 24 hours and notified to you via text message
  13. O2 reserves the right to remove, vary or amend any element of this offer. If we amend O2 Trio to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  14. Any unused O2 Trio call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  15. Customers with the O2 Friends Bolt On are NOT eligible for O2 Trio.  They must opt out of the O2 Friends Bolt On then retry to opt in to O2 Trio
O2 Unlimited Terms and Conditions
  1. O2 Unlimited, also known as International Sim, (“the Tariff”) is available to Pay & Go customers on O2.
  2. The Tariff gives you discounted UK calls and UK texts to international mobiles and international landlines from your Pay & Go mobile. International calls are charged by the minute, not by the second, and will be rounded up to the nearest minute.
  3. For the latest country pricing please see www.o2.co.uk/internationalsim . Calls to international premium rate numbers, personal numbers and some satellite numbers and countries are excluded. UK video calls and UK picture messages to international mobiles are not discounted.
  4. UK calls and UK texts to international mobiles will be discounted, even if the international mobile being called is currently located in the UK.
  5. UK calls and UK texts to UK mobiles, when they aren't located in the UK, will be charged at the normal UK rates.
  6. For existing O2 Unlimited customers as of 21st Nov 2011, you will start to receive discounted UK calls and texts to international mobiles from the date when your domestic allowances are first renewed (as per clause 8 below) from 22nd Nov 2012.
  7. For existing customers switching to the Tariff, you will start to receive discounted UK calls and texts to international mobiles when your domestic allowances are first received as per clause 8 below.
  8. In addition to the benefits listed in clause 2, the Tariff also gives you either:
    • Unlimited free O2 to O2 texts each month provided you have topped-up between £10 and £14 in the previous month OR;
    • Unlimited free O2 to O2 texts and unlimited free O2 to O2 calls each month provided you have topped-up over £15 or more in the previous month.

    These free allowances are for use in the UK only and exclude video calls and picture messages.

  9. An excessive usage policy applies: the Tariff provides unlimited free O2 texts or unlimited free O2 texts and O2 calls (subject to top up requirements) to be used from your mobile phone for private, personal, non-commercial, purposes within the UK. You may not use your SIM card in, or connected to, any other device; or in a way that adversely impacts the service to other O2 customers. If for any reason O2 reasonably suspects that you are not acting in accordance with this policy, O2 reserves the right to impose further charges, or transfer you to a tariff which does not include unlimited free O2 texts or O2 calls, or disconnect your account.
  10. If you have a Bolt On which includes a UK text allowance, your Tariff’s free O2 texts allowance will be used first followed by your Bolt On allowance.
  11. If you have a Bolt On which includes a UK voice allowance, your Tariff’s free O2 calls allowance will be used first followed by your Bolt On allowance.
  12. If you have the International Caller Bolt On or the International Talk & Text Bolt On, UK calls and UK texts to international mobiles and international landlines will be discounted in accordance with your Tariff.
  13. Existing customers may switch to the Tariff’s free monthly allowance. Please note, customers who are currently on the Original or Talkalot tariffs will be moved to the new Talkalot 08 rates if they opt in to the Tariffs’ free monthly allowance. Customers will not be able to switch back to Original or Talkalot if they do this.
  14. To switch to the Tariff, call free on 2202. Alternatively you can send a free text message with the keyword "LINK" to 21300.
  15. If you request to switch tariff by sending “LINK” to 21300 and you need to be moved to Talkalot 08 (as per clause 11) you will receive a text message within 24 hours to confirm this. Text back "STOP LINK" if you want to stop this tariff switch, otherwise your request will be processed within 48 hours.
  16. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Tariff’s free unlimited O2 calls and/or O2 texts allowance.
  17. Customers successfully transferring to the Tariff from a another monthly free allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  18. By switching to the Tariff, customers are agreeing to replace their current free monthly allowance with the Tariff’s free monthly allowance. Customers can only have one free monthly allowance active at any time.
  19. The Tariff’s free unlimited O2 calls and/or O2 texts allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive Tariff’s free unlimited O2 calls and/or O2 texts allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation confirming your new anniversary date.
  20. O2 reserves the right to remove, vary or amend any element of the Tariff terms. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  21. The standard UK and roaming call charges for the Tariff are based on Talkalot 08 rates. Talkalot 08 terms and conditions also apply.
Online Pay & Go terms & conditions (post April 18th 2008)

Terms apply to all new and existing customers who connect or transfer to one of the following free allowance tariffs from April 18th 2008.

Online Pay & Go terms & conditions

  1. New Pay & Go Talkalot charges are based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate.
  2. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
  3. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below.  Only one free monthly allowance may be received each month.
  4. The day on which you first receive your free monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
  5. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
  6. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
  7. Free monthly allowances of O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
  8. Unused free monthly allowances for O2 Unlimited, Text Anytime Talkalotmore, Your Country or Favourite Place cannot be carried forward from one month to the next.
  9. Free monthly allowances for O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place apply to use in the UK only.
  10. Customers can switch to either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
  11. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
  12. You must have a minimum balance of 17 pence in order to initiate a GPRS WAP or i-mode session in the UK.
  13. Calls to Customer Service on 0844 809 0222 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
  14. O2 reserves the right to remove, vary or amend any element of the New Pay & Go Talkalot Tariff, O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  15. Standard O2 Pay & Go airtime terms and conditions also apply.

Text Anytime

  1. Text Anytime gives you either:
    • 300 UK texts each month provided you have topped-up between £10 and £14 in the previous month OR;
    • 500 UK texts each month provided you have topped-up between £15 and £29 in the previous month OR;
    • Unlimited UK texts each month provided you have topped-up £30 or more the previous month (subject to excessive use policy see clause 2 below).
  2. Excessive Use policy: O2’s Pay & Go Text Anytime unlimited texts must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy.  If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges,  transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.
  3. If you are on an existing customer on Text Anytime and only receive 1000 texts for topping up £30 then you will need to opt in to get unlimited Text Anytime. To Opt in send a text message with keyword UNLIMITED to 21300 and we will opt you in.  Please note you will also be moved to the new Talkalot rates as part of this request. It could take up to 48 hours to process your request.
  4. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 300 UK texts. The following day, you will receive an additional 200 UK texts if you have topped up £15 to £29 in the previous month or will be given unlimited UK texts if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  5. If you have a Bolt On which includes a text allowance, your Text Anytime free allowance will be used first followed by your Bolt On allowance.
  6. Existing customers may switch to the Text Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the new Talkalot tariff if they opt in to Text Anytime. You will not be able to switch back to Online Original or Online Talkalot or Talkalotmore if you do this. To switch to Text Anytime, send a free text message with the keyword "TEXTANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

Favourite Place

  1. Available to O2 Pay & Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Favourite Place but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Favourite Place. You will not be able to switch back to Original or Talkalot if you do this.
  3. To activate or switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
  4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
  5. Favourite Place is an O2 Pay & Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff.  Favourite place gives you  one of the following options depending on your top up:
    1. 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up s#163;10 in the last 30 days; or
    2. 1000 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £15 in the last 30 days; or
    3. Unlimited free minutes to any O2 mobile or UK standard landline from your registered UK postcode each month provided you have topped up at least £30 in the last 30 days subject to excessive use policy see clause 7 below
  6. If you are an existing customer on Favourite Place and you only receive 500 minutes for topping up £30 you will need to opt in to get unlimited Favourite Place(subject to excessive usage policy) To opt in send a text message with your nominated postcode to 22204 free and we will opt you in e.g SL14DX.   Please note you will also be moved to the new Talkalot rates as part of this request. It could take up to 48 hours to process your request.
  7. Excessive Usage policy: O2’s Pay & Go Favourite Place unlimited calls must be used for private, personal and non-commercial purposes only. You may not use your SIM Card:
    1. in, or connected to, any other device; or
    2. in a way that adversely impacts the service to other O2 customers.
    O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy.  If O2 reasonably suspects you are not acting in accordance with this policy O2 reserves the right to impose further charges,  transfer you to a tariff which does not include unlimited minutes or disconnect your account at any time, having attempted to contact you first.
  8. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting “NO PLACE” to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
  9. The standard call charges for Favourite Place are based on the new O2 Talkalot rates. If you are opting-in from Pay & Go Original or Pay & Go Talkalot you are agreeing to the new Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
  10. When you have used all your monthly Favourite Place allowance you will receive a text message to notify you that your free allowance has run out and you are now being charged for all calls.
  11. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
  12. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
  13. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  14. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
  15. You can change your postcode every 30 days by simply texting the word CHNGPOSTCODE <insert new postcode> to 22204.
  16. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
  17. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
  18. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the new Talkalot rate.
  19. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
  20. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
  21. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
  22. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.

O2 Unlimited Terms and Conditions

  1. O2 Unlimited, also known as International Sim, (“the Tariff”) is available to Pay & Go customers on O2.
  2. The Tariff gives you discounted UK calls and UK texts to international mobiles and international landlines from your Pay & Go mobile. International calls are charged by the minute, not by the second, and will be rounded up to the nearest minute.
  3. For the latest country pricing please see www.o2.co.uk/internationalsim. Calls to international premium rate numbers, personal numbers and some satellite numbers and countries are excluded. UK video calls and UK picture messages to international mobiles are not discounted.
  4. UK calls and UK texts to international mobiles will be discounted, even if the international mobile being called is currently located in the UK.
  5. UK calls and UK texts to UK mobiles, when they aren't located in the UK, will be charged at the normal UK rates.
  6. In addition to the benefits listed in clause 2, the Tariff also gives you either:
    • Unlimited free O2 to O2 texts each month provided you have topped-up between £10 and £14 in the previous month OR;
    • Unlimited free O2 to O2 texts and unlimited free O2 to O2 calls each month provided you have topped-up over £15 or more in the previous month.

      • These free allowances are for use in the UK only and exclude video calls and picture messages.

  7. An excessive usage policy applies: the Tariff provides unlimited free O2 texts or unlimited free O2 texts and O2 calls (subject to top up requirements) to be used from your mobile phone for private, personal, non-commercial, purposes within the UK. You may not use your SIM card in, or connected to, any other device; or in a way that adversely impacts the service to other O2 customers. If for any reason O2 reasonably suspects that you are not acting in accordance with this policy, O2 reserves the right to impose further charges, or transfer you to a tariff which does not include unlimited free O2 texts or O2 calls, or disconnect your account.
  8. If you have a Bolt On which includes a UK text allowance, your Tariff’s free O2 texts allowance will be used first followed by your Bolt On allowance.
  9. If you have a Bolt On which includes a UK voice allowance, your Tariff’s free O2 calls allowance will be used first followed by your Bolt On allowance.
  10. If you have the International Caller Bolt On or the International Talk & Text Bolt On, UK calls and UK texts to international mobiles and international landlines will be discounted in accordance with your Tariff.
  11. Existing customers may switch to the Tariff’s free monthly allowance. Please note, customers who are currently on the Original or Talkalot tariffs will be moved to the new Talkalot 08 rates if they opt in to the Tariffs’ free monthly allowance. Customers will not be able to switch back to Original or Talkalot if they do this.
  12. To switch to the Tariff, call free on 2202. Alternatively you can send a free text message with the keyword "LINK" to 21300.
  13. If you request to switch tariff by sending “LINK” to 21300 and you need to be moved to Talkalot 08 (as per clause 11) you will receive a text message within 24 hours to confirm this. Text back "STOP LINK" if you want to stop this tariff switch, otherwise your request will be processed within 48 hours.
  14. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Tariff’s free unlimited O2 calls and/or O2 texts allowance.
  15. Customers successfully transferring to the Tariff from a another monthly free allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  16. By switching to the Tariff, customers are agreeing to replace their current free monthly allowance with the Tariff’s free monthly allowance. Customers can only have one free monthly allowance active at any time.
  17. The Tariff’s free unlimited O2 calls and/or O2 texts allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive Tariff’s free unlimited O2 calls and/or O2 texts allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation confirming your new anniversary date.
  18. O2 reserves the right to remove, vary or amend any element of the Tariff terms. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  19. The standard UK and roaming call charges for the Tariff are based on Talkalot 08 rates. Talkalot 08 terms and conditions also apply.
Online Pay & Go terms & conditions (pre April 18th 2008)

These terms apply to customers connecting to or transferring to an Online Pay & Go customers before 18th April 2008.

Online Pay & Go terms & conditions

  1. Online Pay & Go Talkalot is based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate. Pay & Go Talkalot weekend rates apply Friday midnight to Sunday midnight.
  2. Unless otherwise stated, call rates include VAT and are quoted by the minute, charged by the second and rounded up to the nearest penny.
  3. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
  4. The minimum connection charge for calls to O2 UK mobiles and standard UK landlines (starting 01, 02 or 03) is 20p during the first three minutes of calls each day then 5p thereafter. For all other calls the minimum call charge is 20p, excluding premium rate and calls to 07744 and 07755 numbers where a one minute minimum call charge applies, and voicemail, which is charged at 10p per call. The minimum charge on both GPRS WAP and i-mode sessions is 1p. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below.  Only one free monthly allowance may be received each month.
  5. The day on which you first receive your monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free Text Anytime, Talk Anytime, Talk Offpeak or Favouite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
  6. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
  7. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
  8. Free monthly allowances of Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
  9. Unused free monthly allowances for Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place cannot be carried forward from one month to the next.
  10. Free monthly allowances for Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place apply to use in the UK only.
  11. Customers can switch to either the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
  12. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
  13. To use your free monthly browsing allowance you must have a GPRS or i-mode® capable handset and your SIM must be GPRS enabled. Browsing free monthly allowances can be used for either GRPS WAP or i-mode in the UK only.
  14. You must have a minimum balance of 60 pence in order to initiate a GPRS WAP or i-mode session in the UK.
  15. Calls to Customer Service on 0844 809 0222 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
  16. O2 reserves the right to remove, vary or amend any element of the Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place free monthly allowances. If we amend Text Anytime, Talk Anytime, Talk Offpeak or Favourite Place to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  17. Standard O2 Pay & Go airtime terms and conditions also apply.

Text Anytime Free Monthly Allowance:

  1. Text Anytime gives you either:
    • 300 UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
    • 500 UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
    • Unlimited UK Messaging units and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
  2. Fair Use policy: O2’s Pay & Go online unlimited text package provides unlimited texts to be used for private non-commercial use only.  Your SIM Card must be used in your Mobile Phone and not in any other device.  O2 may monitor your usage and request you to moderate if, acting reasonably, we determine it to constitute abuse of this policy.  If we are unable to contact you or you fail to change your behaviour following such request, O2 may [impose standard charges, transfer you to a tariff which does not include unlimited texts, or disconnect your account].
  3. If you are on text anytime and only receive 1000 texts for topping up £30 then to get unlimited simply send a text message with keyword UNLIMITED to 21300 and we will opt you in.
  4. Messaging units can be used in the UK to send texts, picture messages or a combination of both. One UK text uses one Messaging unit; one UK picture message uses three Messaging units.
  5. You must have a minimum of three Messaging units left in your Text Anytime Messaging allowance to send a picture message. If you do not have enough Messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining Messaging units.
  6. If you have a Bolt On which includes a messaging allowance, your Text Anytime inclusive Messaging allowance will be used first followed by your Bolt On allowance.
  7. If you have a Browsing or O2 Web Bolt On, your Text Anytime inclusive browsing allowance will be used first followed by your Bolt On allowance.
  8. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 300 UK Messaging units and 1MB of UK browsing allowance. The following day, you will receive an additional 200 UK Messaging units if you have topped up £15 to £29 in the previous month or will be given unlimited UK Messaging units if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  9. Existing customers may switch to the Text Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Text Anytime. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Text Anytime, send a free text message with the keyword "TEXTANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

Talk Anytime Free Monthly Allowance:

  1. Talk Anytime gives you either:
    • 50 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
    • 100 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
    • 150 UK standard network anytime minutes and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
  2. If you have a Bolt On which includes a voice allowance, your Talk Anytime inclusive voice allowance will be used first followed by your Bolt On allowance.
  3. If you have a Browsing or O2 Web Bolt On, your Talk Anytime inclusive browsing allowance will be used first followed by your Bolt On allowance.
  4. Inclusive UK standard network voice calls are calls made in the UK to UK standard landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  5. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 50 UK standard network anytime minutes and 1MB of UK browsing allowance. The following day, you will receive an additional 50 UK standard network anytime minutes if you have topped up £15 to £29 in the previous month or an additional 100 UK standard network anytime minutes if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  6. Existing customers may switch to the Talk Anytime free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Talk Anytime. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Talk Anytime, send a free text message with the keyword "TALKANYTIME" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted

Talk Offpeak Free Monthly Allowance:

  1. Talk Offpeak gives you either:
    • 100 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up between £10 and £14 in the previous month OR;
    • 150 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up between £15 and £29 in the previous month OR;
    • 300 UK standard network offpeak minutes and 1MB of UK browsing allowance each month provided you have topped-up £30 or more the previous month.
  2. Offpeak is all times other than 7.30am to 7.30pm Monday to Friday.
  3. If you have a Bolt On which includes a voice allowance, your Talk Offpeak inclusive voice allowance will be used first followed by your Bolt On allowance for eligible offpeak calls.
  4. If you have a Browsing or O2 Web Bolt On, your Talk Offpeak inclusive browsing allowance will be used first followed by your Bolt On allowance.
  5. Inclusive UK standard network voice calls are calls made in the UK to UK standard landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  6. On your anniversary date, provided you have topped up by at least £10 in the previous month, you will receive 100 UK standard network offpeak minutes and 1MB of UK browsing allowance. The following day, you will receive an additional 50 UK standard network offpeak minutes if you have topped up £15 to £29 in the previous month or an additional 200 UK standard network offpeak minutes if you have topped up £30 or more in the previous month. We will text you to confirm what allowances you have received.
  7. Existing customers may switch to the Talk Offpeak free monthly allowance. Please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Talk Offpeak. You will not be able to switch back to Online Original or Online Talkalotmore if you do this. To switch to Talk Offpeak, send a free text message with the keyword "OFFPEAK" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted.

Favourite Place Free Monthly Allowance

  1. Available to O2 Online Pay & Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to the Favourite Place free monthly allowance but please note customers who are currently on the Online Original or Online Talkalotmore tariffs will be moved to the Online Talkalot tariff if they opt in to Favourite Place. You will not be able to switch back to Online Original or Online Talkalotmore if you do this.
  3. To switch to Favourite Place, send a text message with your nominated postcode to 22204 free. E.g. SL14DX. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Favourite Place is now active.
  4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Favourite Place call allowance. If you do not top-up by this minimum amount you will not receive your Favourite Place allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
  5. Favourite Place is an O2 Pay & Go tariff. By opting in to Favourite Place you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with 500 minutes of free calls to any O2 mobile or UK standard landline from your registered UK postcode together with 1MB UK browsing. You can cancel your request to change tariffs within 48 hours of opting in to Favourite Place by texting “NO PLACE” to 22204, at no charge. If you opted in by web or through 2425 IVR, you will not be able to cancel your request, but you can opt into another tariff and be transferred on your next anniversary date providing you meet the minimum top-up requirements.
  6. The standard call charges for Favourite Place are based on O2 Talkalot rates. If you are opting-in from Pay & Go Original you are agreeing to Talkalot call charges. Full tariff details can be viewed at o2.co.uk/mobilestariffs.
  7. Favourite Place gives you 500 anytime minutes to call UK standard landlines (starting 01, 02 or 03) and O2 mobile numbers (except excluded calls) from your registered UK postcode every month together with 1MB UK browsing, provided you have topped-up at least £10 in the previous month.
  8. When your Favourite Place allowance runs out you will receive a text message within 4 minutes to notify you that your free allowance has run out and you are now being charged for all calls.
  9. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls to premium rate numbers and mobile internet calls.
  10. If you have a Bolt On package including an allowance of minutes each month, your Favourite Place allowance will be used first for eligible calls, followed by your Bolt On allowance.
  11. If you have a Browsing or O2 Web Bolt On, your Favourite Place inclusive browsing allowance will be used first followed by your Bolt On allowance.
  12. Any unused Favourite Place call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  13. To register for Favourite Place you must register an eligible UK postcode. You can only register one Favourite Place postcode at any one time. If we do not recognise the postcode we will text you asking you to re-enter it.
  14. You can change your postcode every 30 days by simply texting the word CHNGPOSTCODE <insert new postcode> to 22204.
  15. All calls originating from within your registered UK postcode will be preceded with a free call announcement confirming this.
  16. Favourite Place is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
  17. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at the standard Talkalot rate.
  18. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
  19. The Favourite Place tariff is not compatible with the 1471 Call Return service. If you are within your registered postcode area and dial 3 to return a 1471 number, this is excluded from your Favourite Place allowance.
  20. The Favourite Place tariff is not compatible with the Voicemail 901 Call Return service. If you are within your registered postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your Favourite Place allowance.
  21. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated Home postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any time.
Online Pay & Go terms & conditions (pre May 5th 2006)

Online Pay & Go Talkalot terms - Applies to customers who joined up until 5 May 2006.

  1. Online Pay & Go Talkalot and Talkalotmore are based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate. Use of the Talkalotmore call allowance does not count towards the first three minutes of the day.
  2. Pay & Go Talkalot and Talkalotmore weekend rates apply Friday midnight to Sunday midnight.
  3. Unless otherwise stated, call rates include VAT and are quoted by the minute, charged by the second and rounded up to the nearest penny.
  4. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
  5. Minimum connection charge for calls to UK mobiles and standard UK landlines (starting 01, 02 or 03) is 10p during the first three minutes of calls each day then 5p thereafter. For all other calls the minimum call charge is 10p, excluding premium rate and calls to 07744 and 07755 numbers where a one minute minimum call charge applies.  Minimum charge on both GPRS WAP and i-mode sessions is 1p. .  
  6. Monthly allowances of Messages, Calls and Messages and Browsing are limited to the levels outlined in your chosen tariff per calendar month.
  7. Unused monthly allowances cannot be carried forward from one month to the next.
  8. Calls to Customer Service on 0844 809 0222 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
  9. Browsing used in excess of any inclusive allowance will be charged at the rates stated within tariff tables listed within O2 Online shop.
  10. Browsing rates, quoted by the MB, charged by the kilobyte and rounded up to the nearest penny when totalling.
  11. The ability to send picture messages and text messages requires a compatible handset.
  12. To obtain your monthly Messages or Calls and Messages and Browsing allowance you must top-up by at least £10 each month.
  13. You must have a minimum balance of 60 pence in order to initiate a GPRS WAP or i-mode session in the UK.

Online Messages Monthly Allowance

  1. If you have selected Talkalot with Messages you will receive 300 UK Message units each month providing you top up your calltime with at least £10 each month.
  2. Message units can be used to send texts, picture messages or a combination of both. One UK text uses one Message unit; one UK picture message uses three Message units.
  3. You must have a minimum of three Message units left in your inclusive Messages allowance to send a picture message. If you do not have enough Message units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining Message units.
  4. Unused Messages units will not be rolled over from one month to the next.
  5. Text and picture messages sent in excess of your monthly allowance will be charged at your standard rate.
  6. Your monthly Online Messages allowance applies to use in the UK only.

Online Calls & Messages Monthly Allowance

  1. If you have selected Talkalot with Calls and Messages you will receive 6000 UK Calls and Message units each month providing you top up your calltime with at least £10 each month. As any UK network anytime voice calls are charged on a per second basis, the 6000 Calls & Message units equate to 100 any UK network anytime voice minutes.
  2. Calls and Message units can be used to send texts, send picture messages, make any UK network anytime voice calls or a combination of all three. One UK text uses 60 Calls & Message units; one UK picture message uses 180 Calls & Message units; and one any UK network anytime voice second uses 1 Calls & Message unit. Therefore the 6000 Calls and Messages units equate to up to 100 text messages or up to 100 any UK network anytime voice minutes or up to 33 picture messages or a combination of all three until the 6000 units are depleted.
  3. Inclusive any UK network anytime voice calls are calls made in the UK to standard UK landlines (starting 01, 02 or 03) and all UK mobile networks. These calls exclude video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  4. You must have a minimum of 60 Calls & Message units left in your inclusive Calls & Messages allowance to send a text message. If you do not have enough Calls & Message units to send a text message then you will simply be charged standard rate for sending this text message. You will however be able to make eligible voice calls using the remaining Calls & Message units.
  5. You must have a minimum of 180 Calls & Message units left in your inclusive Calls & Messages allowance to send a picture message. If you do not have enough Calls & Message units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to make eligible voice calls using the remaining Calls & Message units.
  6. Unused Calls & Message units will not be rolled over from one month to the next.
  7. Text & picture messages sent and voice calls made in excess of your monthly allowance will be charged at your standard rate.
  8. Monthly Online Calls & Messages allowance applies to use in the UK only.

Online Browsing Monthly Allowance

  1. You will receive 1 MB UK Browsing each month providing you top up your calltime with at least £10 each month.
  2. Your Browsing allowance can be used for either GRPS WAP or i-mode.
  3. To use your free monthly Browsing allowance you must have a GPRS or i-mode capable handset and your SIM must be GPRS enabled.
  4. Use of i-mode services requires an i-mode handset.
  5. Unused Browsing units will not be rolled over from one month to the next.
  6. Monthly Browsing allowance applies to use in the UK only.

General

  1. Online customer service & online billing: Internet charges may apply at your Internet service provider rates.
  2. Text messaging from abroad (including Channel Islands and Isle of Man) will be charged at the foreign network operators prevailing rates for a text back to the UK.
  3. Inclusive text allowance includes standard rate person-person SMS in the UK only.

i-mode and the i-mode logo are trademarks or registered trademarks of NTT DoCoMo Inc. in Japan and other countries.

Pay & Go Bolt Ons terms & conditions

General terms and conditions for all Pay & Go Bolt Ons

  1. Bolt Ons are available on Pay & Go Original, Pay & Go Talkalotmore, Favourite Place, O2 Trio and Pay & Go Talkalot tariffs.
  2. Your Bolt On(s) will take up to 48 hours to activate. We will send you a text message to confirm when your Bolt On has been activated.
  3. Once activated your chosen Bolt On(s) will continue to be applied and your monthly payment deducted each month on your anniversary date, until you opt out of the service. Each month you will receive a reminder text message 48 hours before your monthly Bolt On payment is deducted.
  4. If you wish to opt out you must do so at least 48 hours before your next monthly anniversary date otherwise your monthly Bolt On charge will be deducted from your balance.
  5. A one month minimum term applies. The one month period starts from the day you receive a confirmation text message from us notifying you that your Bolt On is now active. You may opt in or opt out at any time but no refunds will be given once you have opted in.
  6. Bolt On allowances must be used before your next anniversary date. Unused allowances cannot be rolled over to subsequent months.
  7. If you have not opted out, but we are unable to deduct your monthly payment from your calltime balance, you won’t receive your Bolt On monthly allowance.  We will deduct the Bolt On monthly charge from your calltime balance within 15 minutes from your next top up and will then reinstate your Bolt On(s). This will be your new anniversary date.
  8. Bolt On allowances can be used in the UK only unless otherwise stated.
  9. Standard charges apply once your Bolt On allowance(s) have been used.
  10. For your remaining Bolt On balance send a free text message with the keyword “BALANCE” to 20202 or call 4444 option 2 free from your O2 mobile
  11. If your mobile number is barred for whatever reason then you will lose the benefits of your chosen Bolt On. No refund of unused Bolt Ons will be given.
  12. O2 reserves the right to remove or vary the terms of any Bolt On. Where we vary the terms of a Bolt On you are using to your disadvantage, we will notify you of this by text message
  13. If the Distance Selling Regulations apply, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once your chosen Bolt On has been activated. Your statutory rights are unaffected.
  14. These terms are in addition to the terms and conditions of your specific chosen Bolt On.

O2 Web Bolt On (No longer available to opt in to)

  1. The O2 Web Bolt On allows you unlimited use (subject to this excessive usage policy) of Telefónica UK's GPRS/ 3G networks (as applicable to your handset), for personal internet use via your mobile phone. All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:
    1. in, or connected to, any other device including modems;
    2. to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    3. in such a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspects you are not acting in accordance with this policy (including where you use an atypical volume of data as compared to normal users of the O2 Web Bolt On, which will normally be less than 200MB of usage within a one month period), O2 reserves the right to impose standard browsing charges (see www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the O2 Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.
  2. To OPT IN to the O2 Web Bolt On send a free text message containing the keyword "WEB" to 21300 or call free on 2425 from your O2 mobile.
  3. One month minimum term applies. To OPT OUT send a free text message containing the keyword "WEBOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. 
  4. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge is the monthly fee of £7.50. No refunds will be given.
  5. Benefits of your O2 Web Bolt On apply to use in the UK only.
  6. A maximum of one O2 Web Bolt On can be added to your mobile at any one time.
  7. O2 Web Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the O2 Web Bolt On.
  8. Please note O2 Web Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download, O2 Active Browsing or O2 Web & Wi-Fi Bolt Ons.
  9. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
  10. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

Web & Wi-Fi Bolt On (No longer available to opt in to)

  1. The O2 Web & Wi-Fi Bolt On is available to all new & existing Pay & Go customers with a compatible handset.
  2. The O2 Web & Wi-Fi Bolt On allows you up to 1GB per month use of O2 UK's mobile data networks, and unlimited use (as long as your usage is not excessive ) of the BT Openzone UK Wireless LAN network, for personal internet use and email. All usage must be for your private, personal and non-commercial purposes. If you exceed the Bolt On's monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.
    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
  3. To OPT IN to the O2 Web & Wi-Fi Bolt On send a free text message containing the keyword "WWW" to 21300 or call free on 2425 from your O2 mobile.
  4. One month minimum term applies. To OPT OUT send a free text message containing the keyword "WWWOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  5. Benefits of your O2 Web & Wi-Fi Bolt On apply to use in the UK only.
  6. O2 Web & Wi-Fi Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a compatible handset and your SIM must be GPRS enabled in order to use the O2 Web & Wi-Fi Bolt On.
  7. You must have a compatible and accredited handset in order to use Wi-Fi.
  8. If we are unable to deduct the monthly payment for the O2 Web & Wi-Fi Bolt On from your calltime balance, you won't receive your Bolt On monthly allowance. We will deduct the Bolt On monthly charge from your calltime balance within 15 minutes from your next top up and will then reinstate your Bolt On. This will be your new anniversary date. Please note that it may take up to 48 hours for your free Wi-Fi access to be reinstated.
  9. Please note the O2 Web & Wi-Fi Bolt On cannot be used in conjunction with the WAP 500, Browse & Download, O2 Web or O2 Active Browsing Bolt Ons. If you opt into the O2 Web & Wi-Fi Bolt On we will automatically opt you out these incompatible Bolt Ons and the change will take effect at your next anniversary date.
  10. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
  11. If you are on a tariff with 1mb of free browsing each month, the 1mb allowance will be used first.
  12. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

Web Bolt Ons

  1. O2 offer three Web Bolt Ons to provide mobile internet access. These Web Bolt Ons can only be bought if you're an O2 Pay & Go customer. We reserve the right to withdraw or amend these Web Bolt Ons at any time on reasonable notice.
  2. The web allowance allows you use of our UK data network via your mobile phone (internet capable phones only). It includes a specified monthly data allowance. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.

    All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:

    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

  3. Any of the Web Bolt Ons can be bought on a recurring monthly basis. You will receive 7 days notice via text message if we make any changes to your disadvantage.
  4. Any data allowance will not roll-over to the next month.
  5. There are three Web Bolt Ons you can choose from:
    Monthly Cost Data MMS WiFi
    The Basics £3 100MB 0 No
    The All Rounder £6 500MB 20 Unlimited
    The Works £10 1GB 50 Unlimited

    The Basics Web Bolt On costs £3 a month and you can use up to 100MB of UK data each month.

    The All Rounder Web Bolt On costs £6 a month and you can use up to 500MB of UK data each month, send 20 picture messages. Plus you have unlimited wi-fi access.

    The Works Web Bolt On costs £10 a month and you can use up to 1GB of UK data each month, send 50 picture messages. Plus you have unlimited wi-fi access.

    The unlimited (with fair usage) wifi gives you access specified public wifi services as described on our website. Our wifi suppliers may change but we will keep our website up to date with which providers are available and where their hotspots are.

  6. To OPT IN to The Basics Web Bolt On send a free text message containing the keyword "BASIC" to 21300 or call free on 2425 from your O2 mobile. To OPT IN to The All Rounder Web Bolt On send a free text message containing the keyword "ROUND" to 21300 or call free on 2425 from your O2 mobile. To OPT IN to The Works Web Bolt On send a free text message containing the keyword "WORK" to 21300 or call free on 2425 from your O2 mobile.
  7. One month minimum term applies.
  8. To OPT OUT of The Basics Web Bolt On send a free text message containing the keyword "BASICOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. To OPT OUT of The All Rounder Web Bolt On send a free text message containing the keyword "ROUNDOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. To OPT OUT of The Works Web Bolt On send a free text message containing the keyword "WORKOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  9. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge is the monthly fee dependant upon which Web Bolt On you have selected. No refunds will be given.
  10. Benefits of each of these Web Bolt Ons (The Basics, The All Rounder, The Works) apply to use in the UK only.
  11. A maximum of one of these Web Bolt Ons (The Basics, The All Rounder, The Works) can be added to your mobile at any one time.
  12. Web Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to add one of the Web Bolt Ons.
  13. Please note Web Bolt Ons cannot be used in conjunction with the WAP 500, Browse & Download, O2 Active Browsing, O2 Web or O2 Web & Wi-Fi Bolt Ons. If you opt into one of the Web Bolt Ons we will automatically opt you out these incompatible Bolt Ons and the change will take effect at your next anniversary date.
  14. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
  15. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

Browse & Download Bolt Ons (no longer available to opt into)

  1. The Browse & Download 2MB Bolt On provides 2 Megabytes (2MB) of GPRS WAP browsing for £3.00 per month.
  2. The Browse & Download 4MB Bolt On provides 4 Megabytes (4MB) of GPRS WAP browsing for £5.00 per month.
  3. To OPT IN to a Browse & Download Bolt On send a free text message containing the keyword "BROWSE2" or "BROWSE4" to 21300 or call free on 2425 from your O2 mobile.
  4. One month minimum term applies. To OPT OUT send a free text message containing the keyword "BROWSEOFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  5. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge per month is the monthly fee for the Bolt On. No refunds will be given.
  6. Any GPRS WAP browsing made in excess of monthly allowance will be charged at your standard rate for GPRS WAP.
  7. Benefits of your Browse & Download Bolt On apply to use in the UK only.
  8. Unused allowance will not be rolled over from one month to the next.
  9. Maximum of one Browse & Download Bolt On can be added to your mobile at any one time.
  10. Browse & Download Bolt Ons apply to GPRS WAP but not Circuit Switched WAP. You must have a GPRS handset and your SIM must be GPRS enabled in order to use the Browse & Download Bolt Ons.
  11. Please note Browse & Download Bolt Ons cannot be used in conjunction with the WAP 500, O2 Active Browsing, O2 Web or O2 Web & Wi-Fi Bolt Ons.
  12. You must have a minimum of 17 pence on your handset balance in order to make a GPRS connection in the UK.
  13. General Bolt On Terms & Conditions apply. See www.o2.co.uk/terms for details.

O2 Friends Bolt On

  1. O2 Friends provides half price voice calls, video calls, text messages, picture messages and video messages to 3 selected UK numbers each month for £4.99 per month.
  2. Your 3 selected numbers must be either UK mobile numbers or UK standard landlines (starting 01 or 02 or 03) only. Calls and messages (if applicable) to these selected numbers must be made within the UK to be valid for the half price discount.
  3. A compatible handset with correct settings and network registration is required to use picture messages, video messages and video calling. No cash or credit alternatives will be offered if customers are not able to make certain types of calls due to an incompatible handset, incorrect settings or incorrect network registration. Call O2 Customer Service if you need assistance applying correct settings to your compatible handset.
  4. To OPT IN to the O2 Friends Bolt On call free on 2425 from your O2 mobile and follow the instructions.
  5. One month minimum term applies. To OPT OUT call free on 2425 from your O2 mobile at least 48 hours before the next payment is due.
  6. O2 Friends half price discount excludes calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  7. To benefit from the O2 Friends half price discount you must ensure that you dial your selected numbers using exactly the same format as you used when you registered your chosen numbers.
  8. Minimum call charge for all calls will remain at 5p per minute
  9. If the O2 Friends rate for messages is not a whole number, the price you are charged will be rounded down to the nearest penny
  10. O2 Friends Bolt On is not compatible with the O2 Trio tariff.  You must opt out of your O2 Friends Bolt On if you wish to move to the O2 Trio tariff.
  11. You can change your 3 chosen O2 Friends numbers once within any one month period by calling 2425 free from your mobile. You can also change your numbers every time you top up your mobile via credit card or voucher. If you top up by E Top-Up you will need to call 2425 to change your numbers 48 hours after your credit has been successfully added to your handset. If you want to keep the same chosen numbers no action is required.
  12. You can OPT IN or OPT OUT of O2 Friends at any time. However the minimum charge is £4.99 and no refunds will be given.
  13. A maximum of one O2 Friends Bolt On can be added to your mobile at any one time.
  14. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

Calls 50 Bolt On

  1. The Calls 50 Bolt On provides 50 anytime anyone voice minutes each month for £7.99 a month.
  2. To OPT IN send a text with the keyword "CALLS50" to 21300 free of charge or call free on 2425 from your O2 mobile.
  3. One month minimum term applies. To OPT OUT send a text with the keyword "CALLS50 OFF" to 21300 free of charge at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  4. You may opt in or opt out of the service at anytime. The minimum charge per month is £7.99.No refunds will be given.
  5. Maximum of one Calls 50 Bolt On can be added to your mobile at any one time.
  6. Unused Calls allowance will not be rolled over from one month to the next.
  7. Anyone voice minutes include: Calls made in the UK to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks.
  8. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  9. Calls made in excess of your Calls 50 Bolt On allowance each month will be charged at your standard rate.
  10. If you have a Calls 50 Bolt On together with a Calls and Messaging Bolt On, any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance in preference to your Calls 50 Bolt On allowance.
  11. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details

Messaging 50, 100, 200, 400 Bolt Ons

  1. MSG 50: 50 messaging units each month for £3.99 a month. MSG 100:100 messaging units each month for £6.99 a month. MSG 200: 200 messaging units each month for £9.99 a month. MSG 400: 400 messaging units each month for £11.99 a month.
  2. To OPT IN to one of the Messaging Bolt Ons send a free text message with the keyword "MSG 50" or "MSG 100" or "MSG 200" or "MSG 400" to 21300 or call free on 2425 from your O2 mobile.
  3. One month minimum term applies. To OPT OUT send a free text message with the keyword "MSG OFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  4. You may opt in or opt out of the service at anytime. The minimum charge per month is £3.99 or £6.99 or £9.99 or £11.99 respectively. No refunds will be given.
  5. Maximum of one Messaging Bolt On can be added to your mobile at any one time.
  6. Unused messaging allowance will not be rolled over from one month to the next
  7. Only standard UK text & picture messages you send are included. Messaging from abroad, premium services or any chargeable messages you receive are excluded.
  8. Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
  9. You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
  10. Messages sent in excess of your Messaging Bolt On allowance each month will be charged at your standard rate.
  11. If you have a Messaging Bolt On together with a Calls and Messaging Bolt On, any messages you send will be taken from your Messaging Bolt On allowance in preference to your Calls and Messaging Bolt On allowance. 
  12. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

WAP 500 Bolt On (no longer available for new subscriptions)

  1. WAP 500 provides 500 mobile internet minutes for £4.99 per month. 
  2. Please ensure you have £4.99 credit available for activation.
  3. To opt in to WAP 500 send a free text message to 21300 containing the keyword 'WAP 500'. 
  4. To OPT OUT send a free text message to 21300 containing the keywords 'WAP 500 OFF' at least 48 hours before the next payment is due.
  5. You may OPT IN or OPT OUT of the service at anytime. However the minimum charge per month is £4.99. No refunds will be given.
  6. Any Mobile Internet calls in excess of 500 minutes per month will be charged at your standard rate for Internet access and reconnection to WAP 500 will not be possible.
  7. Benefits of WAP 500 applies for use in the UK only.
  8. Timing is continuous irrespective of account status. Subject to change. Call charges are inclusive of VAT where applicable. We reserve the right to alter these charges from time to time. Minimum charge for calls made whilst abroad is one minute, followed by one-minute increments. All charges are rounded up to the nearest penny. Calls are charged from when your call is connected.
  9. Unused WAP minutes do not roll over to subsequent months.
  10. Maximum of one Mobile Internet Bolt On allowed at any time.
  11. WAP500 applies to Circuit Switched WAP and not GPRS WAP.
  12. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Euro Bolt On

  1. For £1.99 per month customers will receive reduced call and text rates for calls received and made whilst abroad in most of Europe during that month. Euro Bolt On pricing and country information can be viewed at www.o2.co.uk. Prices and included countries are subject to change. Please check before you travel.
  2. To OPT IN send a free text with the keyword "EURO" to 21300 or call free on 2425 from your O2 mobile. 
  3. One month minimum term applies. To OPT OUT send a free text with the keywords "EURO OFF" to 21300 at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile. Payment will be taken automatically each month unless you OPT OUT.
  4. Your calltime balance must have sufficient credit each month to benefit from the Euro Bolt On.
  5. You may opt in or opt out of the service at any time however the minimum charge per month is £1.99 and no refunds will be given.
  6. Maximum of one Euro Bolt On can be added to your mobile at any one time.
  7. O2 reserves the right to withdraw or amend the Euro Bolt On, countries covered or prices. If we make any changes to your disadvantage we will provide you with notice via text message.
  8. Video calls made or received whilst abroad are excluded from the Euro Bolt On.
  9. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Ireland Bolt On

  1. The Ireland Bolt On can be added for £1.99 per month and enables you to make the following calls from the Republic of Ireland at your standard UK rates: calls to standard UK fixed lines (starting 01,02,03) and UK mobiles (excluding video calls), Voicemail 901, Customer Service, O2 Directories (118402), Text messages to UK mobiles, 1471 Call Return, Circuit Switched WAP, GPRS WAP and i-mode®. Calls received whilst in the Republic of Ireland will be free. Calls to Group Chat, Group Conferencing, Timeline (123), Premium Rate numbers, International Directory Enquiries (118505), 07744/07755 numbers, Trafficline (1200) and all other international calls and text messages are excluded.
  2. The discount only applies if you are using Direct Dial from your phone and not the *111*# prefix. To call home or send a text, just dial the full UK number, E.g. 01234 567890
  3. Calls made to the Republic of Ireland numbers will be charged at your standard
  4. To OPT IN to the Ireland Bolt On call free on 2425 from your O2 mobile and follow the instructions, text ‘IRELAND to 21300 free or subscribe online.
  5. A one month minimum term applies. To OPT OUT call free on 2425 from your O2 mobile, text ‘IRELAND OFF’ to 21300 free or opt out online at least 48 hours before the next payment is due.
  6. Customers will be reminded via text message to ensure there is sufficient call time balance for the £1.99 Ireland Bolt On charge to be deducted within 48 hours of the charge being deducted.
  7. If we are unable to deduct the monthly payment of £1.99 you will lose Ireland Bolt On benefits and default to the standard Pay & Go roaming charges. When you next top up you should allow 24 hours from the time the £1.99 deduction is made for the Ireland Bolt On benefits to be made available.
  8. General Bolt On terms apply. See www.o2.co.uk/terms for details.

International Talk & Text Bolt On (no longer available for new subscriptions)

  1. International Talk and Text Bolt On can be added to all O2 Pay & Go packages except: Consumer Pay & Go (with Free Best Friend), U, Easylife, Business Pay & Go for a one off charge of £4.99.
  2. To activate this service call 2424 from your mobile. Please note it may take 48 hours for activation. Activating International Talk and Text constitutes your acceptance of these terms and conditions
  3. International Talk and Text pricing and country information can be viewed at www.o2.co.uk or is available in store. Prices may be subject to change. Any changes in International Talk and Text charges will be communicated via text message with 30 days notice. If O2 increases the cost of International Talk and Text within four months of joining, upon request you will receive a full refund of the subscription fee to your handset balance.
  4. O2 reserves the right to withdraw International Talk and Text. In this circumstance O2 will give 30 days notice
  5. International Talk and Text cannot be transferred to another mobile number or SIM card
  6. Video calls are excluded from the International Talk & Text Bolt On.
  7. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Bonus Messaging 50 Bolt On

  1. Bonus Messaging 50 Bolt On is available to pre-selected customers who are either given the option to enroll by ringing free on 2425 or who are enrolled automatically and informed by text message. Bonus Messaging 50 Bolt On provides 50 UK messaging units for one month at no charge. The one month period starts from the day you receive a confirmation text message from us.
  2. Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
  3. You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
  4. Only standard UK text & picture messages you send are included. Excludes text & picture messaging to and from abroad, premium services or any chargeable messages you receive
  5. Text & picture messages sent in excess of your free allowance will be charged at your standard rate.
  6. Any unused free allowance will not be available to use after the month period has expired.
  7. If your mobile number is barred for whatever reason then you will lose the benefits of your Bonus Messaging 50 Bolt On.
  8. For full details of current text and picture message charges please visit www.o2.co.uk
  9. O2 reserves the right to withdraw Bonus Messaging 50 Bolt On at any time.
  10. Customers who have already registered for or have already paid for a Messaging Bolt On will not be eligible for the Bonus Messaging 50 Bolt On.
  11. If you opt in to a paid for Messaging or Calls & Messaging Bolt On whilst you have a valid Bonus Messaging 50 Bolt On, any text or picture messages you send will be taken from your Bonus Messaging 50 allowance in preference to the paid for Bolt On allowance.
  12. Only one Bonus Messaging 50 Bolt On per customer at any one time.
  13. You are required to activate your Bonus Messaging 50 Bolt On before the end of the calendar month in which you receive notification of eligibility from 02, otherwise you will not be eligible after this period elapses.

O2 Home Bolt Ons

  1. O2 Home 100 provides 100 minutes of eligible calls made from your registered UK postcode for £9.99 per month. O2 Home 250 provides 250 minutes of eligible calls made from your registered UK postcode for £4.99 per month.
  2. To register for an O2 Home Bolt On you must register an eligible UK postcode. You can change the postcode every 10 weeks. You can only register one O2 Home BoltOn at any one time. .
  3. All calls originating from within your registered UK postcode will be preceded with an announcement confirming this.
  4. O2 Home 100 eligible calls are calls made from your registered UK postcode at anytime to any UK standard landlines (starting 01 or 02 or 03) and UK mobile numbers.
  5. O2 Home 250 eligible calls are call made from your registered UK postcode during off peak times (7.30pm to 7.30am Monday to Thursday and 7.30pm Friday to 7.30am Monday) to any UK standard landlines (starting 01 or 02 or 03) and O2 mobile numbers only.
  6. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers, mobile internet calls and calls made using the 1471 or Voicemail 901 return call facility.
  7. O2 Home allowances must be used within month of issue. Unused allowance will not be rolled over from one month to the next.
  8. One month minimum term applies. To OPT OUT text "HOME100OFF" or "HOME250OFF" to 21300 free of charge at least 48 hours before your next payment is due, or alternatively call free on 2425 from your O2 mobile.
  9. O2 Home is subject to network coverage. Service is not fault free and may be impaired by geographic, atmospheric or other conditions or circumstances beyond our control.
  10. To OPT IN to O2 Home call free on 2425 from your O2 mobile, or visit www.o2.co.uk/boltons or text "HOME100/250. Fullname. First line of address. Postcode" including the fullstops to 21300 free of charge.
  11. You may OPT IN or OPT OUT of the service at any time. However the minimum charge is £4.99 for O2 Home 250, £9.99 for O2 Home 100 and no refunds will be given.
  12. Any calls made in excess of your allowance or outside your registered UK postcode coverage will be charged at your standard rate.
  13. Other Bolt Ons are available to O2 Home customers, subject to other Bolt On terms and conditions. 
  14. Maximum one O2 Home Bolt On. If you have the O2 Calls and Messaging Bolt On too, or O2 Friends Bolt On too, the O2 Home allowance will be used first. If you are on the Favourite Place tariff then the Favourite Place allowance will be used first for eligible calls.
  15. Postcode areas are approximate. We cannot guarantee coverage in all postcode areas and coverage may be restricted in certain areas. Coverage may not be available for new postcodes.
  16. The O2 Home Bolt On is not compatible with the 1471 Call Return service. If you are within your Home postcode area and dial 3 to return a 1471 number, this is excluded from your O2 Home Bolt On allowance.
  17. The O2 Home Bolt On is not compatible with the Voicemail 901 Call Return service. If you are within your Home postcode area and dial 5 to return a Voicemail 901 number, this is excluded from your O2 Home Bolt On allowance.
  18. If you have an O2 Home Bolt On in conjunction with the Favourite Place tariff, the nominated postcode will be changed when you nominate your Favourite Place postcode and vice versa as you can only have one nominated postcode active at any one time.
  19. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

International Caller Bolt On

  1. The International Caller Bolt On can be added for a one-off charge of £4.99 and provides discounted international calls and text.
  2. The International Caller Bolt On pricing and country information can be viewed at www.o2.co.uk or is available in store. Prices may be subject to change. Any change in International Caller Bolt On charges will be communicated via text message.
  3. The International Caller Bolt On cannot be transferred to another mobile number or SIM card
  4. To OPT IN to the International Caller Bolt On call free on 2425 from your O2 mobile and follow the instructions, text 'INTERNATIONAL' to 21300 free or subscribe online.
  5. Video calls are excluded from the International Caller Bolt On.
  6. General Bolt On terms apply. See www.o2.co.uk/terms for details.

Calls and Messaging Bolt On

  1. Calls and Messaging Bolt On: 50 messaging units each month and 50 anytime anyone voice minutes each month for £10 a month.
  2. To OPT IN to Calls and Messaging Bolt On send a text message with the keyword "CALLSMSG" to 21300 free of charge or call free on 2425 from your O2 mobile.
  3. For £10 per month, Calls and Messaging Bolt On provides an allowance of 50 minutes of anytime inclusive UK calls per month to UK standard landlines (starting 01 or 02 or 03) and all UK mobile networks and 50 inclusive messaging units per month (excluding SMS mobile termination messages, premium services and messages sent to or from outside the UK). The 50 minutes monthly call allowance excludes video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  4. Messaging units can be used to send texts, picture messages or a combination of both. One UK text uses one messaging unit; one UK picture message uses three messaging units.
  5. You must have a minimum of three messaging units left in your inclusive messaging allowance to send a picture message. If you do not have enough messaging units to send a picture message then you will simply be charged standard rate for sending this picture message. You will however be able to send text messages using the remaining messaging allowance.
  6. One month minimum term applies. To OPT OUT send a text message with the keyword "CALLSMSGOFF" to 21300 free of charge at least 48 hours before the next payment is due or alternatively call free on 2425 from your O2 mobile.
  7. You may opt in or opt out of the service at anytime. The minimum charge per month is £10. No refunds will be given.
  8. Unused messaging units and or voice allowance will not be rolled over from one month to the next. Compatible handset is required to send picture messages
  9. Text & picture messages sent and voice calls made in excess of your Calls and Messaging Bolt On allowance each month will be charged at your standard rate.
  10. Maximum of one Calls and Messaging Bolt On can be added to your mobile at any one time
  11. If you have a Calls and Messaging Bolt On together with a Messaging Bolt On, any messages you send will be taken from your Messaging Bolt On allowance in preference to your Calls and Messaging Bolt On allowance.
  12. If you have a Calls and Messaging Bolt On together with a Calls 50 Bolt On, any eligible calls you make will be taken from your Calls and Messaging Bolt On allowance in preference to your Calls 50 Bolt On allowance.
  13. General Bolt On terms and conditions apply. See www.o2.co.uk/terms for details.

Calls and Messaging Bolt On – payment by Direct Debit

  1. To pay for the Calls and Messaging Bolt On via Direct Debit you must be 18 or over and hold a valid UK bank account to set up a direct debit.
  2. Payment by Direct Debit is subject to status, identity check and a 1 month minimum term.
  3. In certain cases a credit check and/or proof of satisfactory conduct of your account may be required.
  4. The Call and Messaging allowance operates on an anniversary month basis.
  5. Whilst your Direct Debit is being set up you are required to make an initial payment of £10 by airtime debit (which can be paid for by credit/debit card and/or top-up vouchers) for the Calls and Messaging allowance
  6. Maximum £40 Direct Debit applies. Subject to change.
  7. Any amount over £10 that is being paid for by Direct Debit will be applied to the handset as calltime within 12 days of payment being debited from your bank account. Subject to change.
  8. You will be notified if the Direct Debit fails or is cancelled and you will lose your inclusive allowance once your current allowance has expired.
  9. If your Direct Debit cannot be set up you will be refunded the cost of any call allowance which was paid for by airtime debit and has not started.
  10. You will become ineligible for the Calls and Messaging inclusive messaging/call allowance if your Direct Debit fails or defaults more than 3 times.
  11. You must give us 30 days notice if you wish to cancel your Direct Debit for the Calls and Messaging Bolt On allowance. If you wish to set up your allowance after cancelling, a new 1 month minimum term will apply.
  12. In the event that we reasonably suspect fraudulent use or in the event of error, we reserve the right to recover any airtime credit.
  13. If you return your handset under our 14 day return policy you will be refunded the cost of any complete Calls and Messaging Bolt On allowance that has been paid for in advance but not used.

My Europe Extra

  1. All O2 Pay & Go customers may opt-in to My Europe Extra for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in any of the Included Countries as set out in these terms and conditions.
  2. Customers who opt-in to the service and are abroad in any of the Included Countries will be able to:
    1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
    2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute;
    3. Send texts to all mobiles in any country at 25 p per text; and
    4. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,
    at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw My Europe Extra from any individual at any time in the case of overuse or abuse. The Included countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Serbia and Montenegro, Slovenia, Spain, Sweden and Switzerland. A minimum call charge of 25p per call made will apply.  All rates include VAT.
  3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.   MMS and Data calls are also not included.
  4. To opt-in to My Europe Extra text “Extra Month” for the one month version and “Extra” for the on-going subscription to 21300 or call  Customer Services from your O2 Pay & Go mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 48 hours after O2 receives the opt-in request and will be notified that My Europe Extra has been activated via text message.  Customers will also be able to opt into My Europe Extra by calling 2425 and via o2.co.uk.   By opting-in you give your agreement to receiving messages relating to this service from O2.
  5. When opting-in to My Europe Extra, you may choose from the following two options:
    1. One month subscription at a cost of £10.21; or
    2. On-going subscription at a cost of £10.21 per month.
  6. If you choose a one month subscription, a one-off fee of £10.21 will be deducted from your available balance within two days after we receive your opt-in request and access to the discounted rates applicable to My Europe Extra will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
  7. If you choose an on-going subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £10.21 deducted from your available credit each month, until you actively contact O2 customer service to opt-out of the service or text “Extra off” to 21300. 
  8. If we are unable to deduct the monthly payment of £10.21 you will lose the My Europe Extra benefits and default to standard Pay & Go roaming charges.  We will not be able to apply the My Europe Extra benefits until we are able to deduct the £10.21 monthly payment from your handset balance.  If you wish to opt-out we must receive your request at least 3 days before the beginning of your next monthly period or you will be charged for the service for the following month. 
  9. You may opt-out of the service by contacting customer service or texting “Extraoff” to 21300 at any time but no refunds will be given in respect of charges already applied. You will automatically be opted out if you opt-in to Chosen Country - Spain, indicating that you require discounted rates only when roaming in Spain.
  10. O2 reserves the right to withdraw or amend the terms applicable to My Europe Extra at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message. 
  11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.
  12. Customers who are also subscribed to the Pay & Go Irish Bolt On will receive the discounted rates applicable to the Irish Bolt On when travelling in EIRE.  When travelling in the other included countries they will get the benefits of My Europe Extra.
  13. The Promoter is Telefónica UK, 260 Bath Road, Slough, SL1 4DX. 

Chosen Country – Spain

  1. All O2 Pay & Go customers may opt-in to Chosen Country – Spain for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in Spain as set out in these terms and conditions.
  2. Customers who opt-in to the service and are abroad in Spain will be able to:
    1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
    2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute;
    3. Send texts to all mobiles in any country at 25 p per text; and
    4. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,
    at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw Chosen Country- Spain from any individual at any time in the case of overuse or abuse. The Included countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy ,Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Serbia and Montenegro, Slovenia, Spain, Sweden and Switzerland. A minimum call charge of 25p per call made will apply.  All rates include VAT.
  3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.   MMS and Data calls are also not included.
  4. To opt-in to Chosen Country -Spain text “Spain Month” for the one month version and “Spain” for the on-going subscription to 21300 or call  Customer Services from your O2 Pay & Go mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 48 hours after O2 receives the opt-in request and will be notified that Chosen Country-Spain has been activated via text message.  Customers will also be able to opt into Chosen Country –Spain by calling 2425 and via o2.co.uk.   By opting-in you give your agreement to receiving messages relating to this service from O2.
  5. When opting-in to Chosen Country – Spain, you may choose from the following two options:
    1. One month subscription at a cost of £5.11; or
    2. On-going subscription at a cost of £5.11 per month.
  6. If you choose a one month subscription, a one-off fee of £5.11 will be deducted from your available balance within two days after we receive your opt-in request and access to the discounted rates applicable to Chosen Country-Spain will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
  7. If you choose an on-going subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £5.11 deducted from your available credit each month, until you actively contact O2 customer service to opt-out of the service or text “Spain off” to 21300.
  8. If we are unable to deduct the monthly payment of £5.11 you will lose the Chosen Country – Spain benefits and default to standard Pay & Go roaming charges.  We will not be able to apply the Chosen Country – Spain benefits until we are able to deduct the £5.11 monthly payment from your handset balance..If you wish to opt-out we must receive your request at least 3 days before the beginning of your next monthly period or you will be charged for the service for the following month. 
  9. You may opt-out of the service by contacting customer service or texting “Spain off” to 21300 at any time but no refunds will be given in respect of charges already applied.
  10. O2 reserves the right to withdraw or amend the terms applicable to Chosen Country –Spain at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message. 
  11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to Chosen Country- Spain.
  12. The Promoter is Telefónica UK, 260 Bath Road, Slough, SL1 4DX.

Use & Disclosure of information – You agree that we may search the files of credit reference agencies which will keep a record of that search. We may also carry out identity and anti-fraud checks with fraud prevention agencies. If you give us false or inaccurate information and we suspect fraud we will record this. Details of how you conduct your account may also be disclosed to those agencies. The information may be used by us and other parties in assessing applications for and making decisions about credit, credit related services and insurance (including motor, household credit, life & other insurance and claims) from you and members of your household and for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention. Information may be used by us and other parties for checking your identity, statistical analysis about credit, insurance, fraud and to manage your account and insurance policies. We may also perform subsequent searches for the purpose of risk assessment, debt collection and fraud prevention with one or more credit reference agencies and/or fraud prevention agencies whilst you remain a financial obligation to us. If you wish to have details of the credit reference or fraud protection agencies from whom we record information about you or receive a copy of the information we hold about you (we may charge a fee), please contact us by writing to the Data Controller at Telefónica UK, 260 Bath Road, Slough, SL1 4DX.

Pay & Go Talkalotmore terms & conditions
  1. Available to O2 Pay & Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Talkalotmore but if you are currently on the Original or Talkalot tariffs you will be moved to our new Talkalot rates if you opt in to Talkalotmore. You will not be able to switch back to Original or Talkalot if you do this.
  3. To switch to Talkalotmore, send a text message with the keyword "MORE" to 21300 free. You will receive a text message within 48 hours to confirm that your registration has been accepted. You will be able to receive your first Talkalotmore call allowance 30 days after your registration is accepted. Once the amount of the allowance has been calculated, it could take up to a further 48 hours to be added to the account.
  4. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Talkalotmore call allowance. If you do not top-up by this minimum amount you will not receive your Talkalotmore allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation.
  5. Talkalotmore gives you either:
    • 50 evening and weekend minutes (50 minute allowance) to call UK standard landlines (starting 01, 02 or 03) and UK mobile numbers (excluding video calls) from the UK every month, provided you have topped-up between £10-14.99 in the previous month; OR
    • 150 evening and weekend minutes (150 minute allowance) to call UK standard landlines (starting 01, 02 or 03) and UK mobile numbers (excluding video calls) from the UK every month, provided you have topped-up between £15 and £29 in the previous month; OR
    • 300 evening and weekend minutes to call UK standard landlines (starting 01, 02 or 03) and UK mobile numbers (excluding video calls) from the UK every month, provided you have topped-up at least £30 in the previous month.
  6. If you are on Talkalotmore and not receiving 50 minutes for topping up £10 then simply send a text message with the keyword MORE to 21300 free and we will opt you in. Please note you will also be moved to the new Talkalot rates as part of this request. Opt in could take up to 48 hours to process.
  7. Excluded calls are video calls, calls starting 05, 08, 07744 or 07755, calls to Voicemail 901, calls made from the UK to abroad, calls made whilst abroad, calls to premium rate numbers and mobile internet calls.
  8. If you have a Bolt Ons package including an allowance of minutes each month, your Talkalotmore 50, 150 or 300-minute allowance will be used first, followed by your Bolt On allowance.
  9. Please allow 48 hours for each month's allowance to be applied to your account. You will receive a text message confirming when your Talkalotmore call allowance has been activated. The Talkalotmore call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive your Talkalotmore until you next top up
  10. O2 reserves the right to remove, vary or amend any element of this offer. If we amend Talkalotmore to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  11. Any unused Talkalotmore call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  12. Talklot 08 terms and conditions also apply from 18th April 2008.
Pay & Go Talkalot 2008 Terms and Conditions

Applies to new & existing Pay & Go customers who connect or transfer to either the Text Anytime, Your Country, Favourite Place, O2 Unlimited or Talkalotmore free allowance tariffs from 18th April 2008.

  1. New Pay & Go Talkalot charges are based over a 24-hour cycle from midnight to midnight. At 00:00 every day your charge for UK calls to standard UK landlines (starting 01, 02 or 03) and calls to other O2 mobiles (excluding video calls) will revert to 25p for the first three minutes again. Calls initiated before 00:00 which continue beyond this time are charged at the previous day's rate.
  2. Calls made in the UK to 0500, 0505, 055, 056, 080 and 082 numbers are charged at 15p/min at all times. 07744, 07755, 0844, 0845 & 0870 numbers are charged at 25p/min at all times. 0871 numbers are charged at 35p/min at all times.
  3. Depending on your chosen SIM pack, following your first top up, you will automatically be activated to receive either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances (subject to meeting minimum top up requirements and terms stated below). Eligible customers may switch to different free monthly allowances subject to terms stated below. Only one free monthly allowance may be received each month.
  4. The day on which you first receive your free monthly allowance will be your 'anniversary date' each month. The anniversary date is the date by which you must have topped up by to receive your free O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place monthly allowances. You will receive a text message reminder 48 hours before your anniversary date to notify you if you need to top-up.
  5. If you fail to top up in the month before your anniversary date, you will not receive any free monthly allowances. If this happens and you subsequently top up, your free monthly allowances will start again and your anniversary date will be adjusted to the date of the month of your subsequent top-up.
  6. Additional top-up awarded through the 10% Extra Top-Up offer will be included in your monthly top-up calculation. O2 Rewards payments do not contribute towards your monthly top-up calculation.
  7. Free monthly allowances of O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place are limited to the levels outlined in your chosen tariff and are valid for up to one month from your anniversary date.
  8. Unused free monthly allowances for O2 Unlimited, Text Anytime Talkalotmore, Your Country or Favourite Place cannot be carried forward from one month to the next.
  9. Free monthly allowances for O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place apply to use in the UK only.
  10. Customers can switch to either the O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowance once every 30 days. However, new free monthly allowances will only start from the next anniversary date and only one free monthly allowance will apply at any time.
  11. The ability to send picture messages and text messages or to use i-mode services requires a compatible handset.
  12. You must have a minimum balance of 17 pence in order to initiate a GPRS WAP or i-mode session in the UK.
  13. Calls to Customer Service on 0844 809 0222 or short code 4445 are charged at 25p per call from your O2 mobile. Hours of opening 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
  14. O2 reserves the right to remove, vary or amend any element of the New Pay & Go Talkalot Tariff, O2 Unlimited, Text Anytime, Talkalotmore, Your Country or Favourite Place free monthly allowances. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  15. Standard O2 Pay & Go airtime terms and conditions also apply.
Your Country terms & conditions
  1. Available to O2 Pay & Go customers.
  2. Eligible customers may change tariffs every 30 days. Existing customers may switch to Your Country but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Your Country. You will not be able to switch back to Original or Talkalot if you do this.
  3. Your Country tariff enables you to make voice calls to International mobiles and landlines outside the UK, excluding a small number of countries. Your Country gives you:
    • 50 Minutes free to call any standard International landline or International mobile to any included country each month provided you have topped up £10 in the last 30 days; OR
    • 100 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £15 in the last 30 days; OR
    • 200 Minutes free to call any standard International landline or International mobile any included country each month provided you have topped up at least £30 in the last 30 days.
  4. Included countries are all countries apart from those which are specifically listed on the Your Country section of o2.co.uk or at the end of these terms as excluded.
  5. For existing O2 customers you will need to activate the Your Country tariff, to do this send a text message with the keyword "Your Country" to 21300. You will receive a text message within 48 hours to confirm that your registration has been accepted and that Your Country tariff is now active. Your Country will be automatically active on all Your Country SIM Cards.
  6. Your confirmation text will include reference to your "anniversary date". Your anniversary date is the date each month by which you must have topped up with at least £10 in order to receive your next monthly Your Country free call allowance.
  7. By opting into Your Country you are requesting that you wish to replace any free allowance you currently receive on your existing tariff with free International minutes from Your Country tariff.
  8. Eligible customers may change tariffs to or from Your Country every 30 days.
  9. The standard UK call charges for Your Country tariff are based on the new O2 Talkalot rates. If you are opting-in from Pay & Go Original or Pay & Go Talkalot you are agreeing to the new Talkalot call charges. Tariff details can be viewed at o2.co.uk/mobilestariffs
  10. If you are on Your Country and are not receiving the new Talkalot rates then simply send a text message with keyword "your country" to 21300 to opt in. This could take up to 48 hours to process.
  11. Once your free Your Country international minutes have been used in the month, all calls from the UK to another country and all calls to excluded countries will be charged at the International Caller Bolt On rates (visit www.o2.co.uk for details).
  12. If you are opting in from another free allowance tariff from O2, you will receive notification that your current free allowance will be replaced by the Your Country free allowance as from your next anniversary date. You will have 48 hours upon receiving this text to opt out of the tariff transfer by sending a text message with the keywords "NO COUNTRY" to 21300.
  13. Once you are on Your Country, you will receive a pre-call whisper every time you make a free of charge call, as well as the first time you make a call after your free allowance is finished. You will also receive text notification to tell you your free allowance has finished.
  14. Calls made to International mobile numbers will be decremented from the free tariff bundle, even if the mobile being called is in the UK.
  15. Calls made to UK mobile numbers, when they aren't in the UK, will be charged at the normal UK rates as per the new Talkalot call plan (see www.o2.co.uk for details).
  16. When topping up in a single transaction for the first time when activating or transferring to the Your Country tariff, 50 free minutes will be added to your account. It may then take up to 24 hours for the full free allowance to be added to your account, depending on total amount topped up. (For example, if you top up £20 when first activating a Your Country SIM Card, you are eligible to receive 100 free International minutes. 50 free minutes will be added to your account directly, and the follow up 50 minutes will be added within 24 hours, we will notify you via text message when the full free allowance has been added).
  17. On your first ever top-up when activating or transferring to the Your Country tariff the free minutes allowance will only apply to the first single transaction, any top-ups done in subsequent transactions will be rolled over and added to your next month's allowance. (E.g. top up £30 in a single transaction and you will receive 50 mins immediately then the remaining 150 mins within 24 hours. Top up £10 + £20 in two separate transactions, only the £10 top-up will count towards your first month's free allowance, the £20 top-up allowance will be added to the following month's free allowance).
  18. Calls excluded from the Your Country free allowance are all calls to UK mobiles, UK landlines, calls to Voicemail 901; and the following, even when made to a non-UK number: video calls, calls made whilst abroad, calls to premium rate numbers, calls to Inmarasat, calls using or to satellite phones (i.e. Thuraya), mobile internet calls, and calls to excluded countries as stated on the Your Country section of o2.co.uk, or at the end of these terms. These calls are charged at Talkalot tariff rates, or International caller Bolt On rates when calling Countries excluded from the tariff.
  19. The Your Country free call allowance will be replenished every month on your anniversary date provided you have topped-up by at least £10 by this date each month. If you do not top-up by this minimum amount you will not receive Your Country free allowance until you next top up. This then resets your anniversary date. You will receive a text confirmation. The allowance will be added to you account in accordance with points 14 and 15.
  20. Any unused Your Country free call allowance will not roll over from one month to the next. You will receive a reminder 48 hours before your anniversary date to notify you if you need to top-up.
  21. O2 reserves the right to remove, vary or amend any element of this offer. If we amend Your Country tariff to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  22. Excludes calls to Antarctica, Cuba, Gambia, Ghana, Republic of Congo and the Democratic Republic of Congo, East Timor, Morocco, Norfolk Island, Papua New Guinea, Sao Tome and Principe, Sierra Leone, Somalia, the Solomon Islands, Syria, Sudan, Tunisia, Vanuatu and Zimbabwe, which are charged at the international Caller Bolt On rates, also excludes calls made by or to satellite phones (i.e Thuraya).
  23. Talklot 08 terms and conditions also apply from 18th April 2008.
Your O2 Numbers terms & conditions
  1. Your O2 Numbers gives you 1,000 units (where one unit = 1 text or 1 minute), to call or text up to 10 nominated O2 numbers (Pay&Go and Pay Monthly) every month for a £5 charge each month.
  2. To find out how to opt in to Your O2 Numbers visit www.o2.co.uk/yourO2numbers, text “TEN” to 21300 and follow the instructions or call 2425 free from your O2 mobile.
  3. A one month minimum charge applies once you opt in to Your O2 Numbers. To opt out text “TEN OFF” to 21300 or call free on 2425 from your O2 mobile at least 48 hours before O2 deduct your next Your O2 Numbers monthly charge.
  4. You can change Your O2 Numbers once every 30 days.  You can do this by by visiting www.o2.co.uk/youro2numbers; by texting SETUP to 21300 or by calling 2425 free from your mobile. By texting SETUP to 21300 your most called and texted O2 numbers will be automatically completed for you by O2, based on your last 3 months calling data.
  5. If you don’t select your full entitlement for 10 Your O2 Numbers, you will still be charged the full rate, but you can add to the empty fields online or on 2425 at any time.
  6. Calls and text messages to Your O2 Numbers must be made from within the UK in order to qualify for the Your O2 Numbers allowance, i.e. calls made whilst you are roaming will not qualify for the Your O2 Numbers allowance.
  7. The 10 numbers selected for Your O2 Numbers must be Telefónica UK Limited (Telefónica UK Limited and O2 Online) mobile numbers. They can be either O2 Pay&Go or O2 Pay Monthly numbers. 
  8. If you are an O2 Pay & Go customer who has been active with O2 for over 30 days, O2 will be able to identify your most used O2 Numbers for you so that they can be automatically entered as your 10 Your O2 Numbers. This can be done by texting SETUP to 21300 or going online at o2.co.uk/youro2numbers and selecting the AUTO SET UP option. If you are a new customer, (less than 30 days), unfortunately O2 won’t be able to chose your numbers for you. You can select your own Your O2 Numbers by going online and entering your selected 10 numbers into the setup process, or by calling 2425. You will need your numbers to hand if you call to setup. If you select O2 to choose your 10 numbers for you, you can go online or call 2425 free to make changes as set out in point 4.
  9. You will hear a “Free Call” message at the start of every call you make to a number on Your O2 Number list. If one of Your O2 Numbers is transferred to another network, or disconnected, you will no longer be able to call or text that number as part of your Your O2 Numbers allowance, but you will be able to replace this number with another O2 number in accordance with point 4.You will hear a pre-call message to tell you that a disqualified number is no longer on the O2 Network.
  10. You can opt in or opt out of Your O2 Numbers at any time, however, the minimum charge is £5 every 30 days and no refunds will be given.
  11. A maximum of one Your O2 Numbers Bolt On can be added to your mobile at any one time.
  12. Whether you are nominated as one of someone else’s Your O2 Numbers Bolt On is at the other mobile owner’s discretion and cannot be changed by you or O2. You are not charged for belonging to someone else’s Your O2 Numbers and you can belong to multiple Your O2 Numbers at any one time. You can check how many Your O2 Numbers you are on by logging onto yourO2numbers. If you do not wish to receive notification each time you are added to someone else’s Your O2 Numbers, then text NO THANKS to 21300. Opting out of Your O2 Numbers notifications will only prevent further Your O2 Numbers notification texts, and will not stop you from receiving other O2, or personal, texts.
  13. If you have any other free allowance with your tariff or subscribe to any other O2 Bolt Ons then Your O2 Numbers allowance will be used first.  However, if you have Favourite place or O2 Trio then these allowances will be used before Your O2 Numbers allowance.
  14. Customers wanting to opt into Your O2 Numbers must do so before 31st January 2010. O2 reserves the right to change this date, and will notify customers via o2.co.uk
  15. General Bolt On terms and conditions apply. See terms and conditions for details.
Text and Call terms and conditions
  1. Available to Pay & Go customers.
  2. Text and Call gives you either:
    • 25 inclusive UK minutes and 25 inclusive UK texts provided you have topped-up between £10 and £14 in the previous month
    • 100 inclusive UK minutes and 100 inclusive UK texts provided you have topped-up between £15 and £29 in the previous month or 200 inclusive UK minutes and 200 inclusive UK texts provided you have topped-up £30 or more the previous month.
  3. Inclusive minutes and texts on Text and Call can be used for calls and texts made in the UK to:
    • standard UK landlines (starting 01, 02 or 03); and
    • 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),all provided that O2 may exclude from your inclusive minutes allowance calls or texts made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
  4. Inclusive minutes can not be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged separately; or
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man).
  5. If you have a Bolt On which includes a minutes or text allowance, your Text and Call allowance will be used first followed by your Bolt On allowance.
  6. Eligible customers may change tariffs every 30 days. Existing customers may switch to Text and Call but please note customers who are currently on the Original or Talkalot tariffs will be moved to our new Talkalot rates if they opt in to Text and Call. You will not be able to switch back to Original or Talkalot if you do this. To switch to Text and Call, send a free text message with the keyword "TEXTANDCALL" to 21300. You will receive a text message within 24 hours to confirm that your current inclusive monthly allowance will be replaced with Text and Call. Text back "TEXTANDCALL STOP" if you want to STOP this tariff switch, otherwise your request will be processed within 48 hours.
  7. Customers successfully transferring to Text and Call from another monthly inclusive allowance will not be activated until their next anniversary date, providing they have met the minimum top-up requirements.
  8. By switching to Text and Call customers are agreeing to replace their current inclusive monthly allowance with Text and Call inclusive monthly allowance. Customers can only have one tariff's inclusive monthly allowance active at any time.
  9. O2 reserves the right to remove, vary or amend any element of the Text and Call terms. If we amend any of these to your disadvantage we will notify you. Notice will be provided by text message. Changes will be effective immediately upon our having notified you.
  10. Talkalot 08 terms and conditions also apply from 18th Feb 2008.

Business

 

Inclusive Minute Business Tariff Terms (January 2010 - 29 July 2010)

General

  1. This terms relate to the following Inclusive Minute Business tariffs (the "Tariffs"):
    • Business Single 300
    • Business Single 600
    • Business Single 1200
    • Business Single Unlimited
    • Business Share 1300
    • Business Share 2000
    • Business Share 5000
  2. With the exception of Simplicity plans, Connection to any the Tariffs is subject to status, credit-check and the terms of a 24 month Minimum Period O2 contract.
  3. Simplicity plans (SIM only plans with no Minimum Period) are subject to status and credit-check. You may give us written notice that you wish to end your Simplicity contract or change plan at any time, and this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for your SIM only plan until the end of this 30 day notice period.
  4. SIM Only plans with a Minimum Period are subject to status and credit-check and are subject to the same terms as the Tariffs save in respect of any handset related provisions. Handset upgrades are not available on SIM Only plans.
  5. If applicable, Pay Monthly handset upgrades are available at the end of the Minimum Period, subject to signing a new Minimum Period contract. Customers wanting a handset upgrade who are at or past the end of their minimum contract period who do not wish to sign for an additional 24 months can opt to pay an additional monthly charge and sign a new contract with a Minimum Period of at least 12 months effective from the end of month 24. The Phone Supplement charge of £10 per month per phone is payable for a minimum of 12 months.
  6. A handset is not provided when you select a SIM only plan.
  7. If you take a SIM only plan, your current mobile phone may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for mobile phones blocked in this way or for any costs incurred in the provision of this code.
  8. Unless otherwise stated, call prices exclude VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny.
  9. In addition to the terms of your Airtime Agreement, for Equipment supplied after 29th January 2010 with one of the Tariffs we warrant that the Equipment will conform in all material respects to the manufacturer's specification from the date on which it is dispatched to you for 12 months or for the duration of your minimum term, whichever is longer, up to a total maximum Warranty Period of 24 months (but in the case of software 90 days). Some Equipment, including the Apple iPhone, is expressly excluded from this extended Warranty Period.
  10. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  11. Prices are correct at time of going to print but are subject to change.
  12. Customers taking E Care and E Billing Business Plan plans must maintain an email account.
  13. All of the Tariffs include unlimited calls to O2 mobiles, which are not decremented from the inclusive allowance and are available as long as you stay on an eligible Tariff. An excessive usage policy operates and no customer may use their SIM card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers
    If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.
  14. Provided you opt-in as set out below, all of the Tariffs also include unlimited calls to selected 10 standard UK landlines, which are not decremented from your inclusive allowance and are available as long as you stay on an eligible Tariff. An excessive usage policy operates as for unlimited O2 calls in point 9 above. To receive this offer you will need to register on the 'My Business Account' website at https://o2businessaccount.o2.co.uk/ and select your 10 numbers. You will need to have your first bill to hand to be able to register, this will be sent to you within 10 days of connection, and be aware that it will take 48 hours for your 10 selected numbers to be added to your account. You may change your 10 selected numbers once every 3 months if desired. Once your 10 numbers are registered on the web site, all SIM cards connected to your account will benefit from unlimited calls to the 10 standard UK landlines which you have selected.
  15. The minimum call charge is 8p for voice calls except international calls to non European countries which have a minimum call charge of 2p and 0.017p for data calls not forming part of your inclusive allowance. Minimum call charges will vary for premium rate calls, check http://www.o2.co.uk/assets2/PRODImages/PDF/PremiumRateNumberCharges.pdf for details
  16. On the Business Share tariffs, any Inclusive Minutes & Messages are applied to the "first" mobile in your account and can be shared with any "additional" mobiles in your account. Inclusive Minutes & Messages are used on a "first come, first served" basis by the "first" or any of the "additional" mobiles in your account.
  17. Any unused Inclusive Minutes & Messages rollover until the next month only.
  18. In the event of a change of tariff, any unused Inclusive Minutes and Messages will be lost.
  19. You will lose any inclusive data allowance previously included as part of your O2 voice tariff if you add on a data tariff.
  20. All calls made from the UK to standard mobile and landline numbers in Europe will be charged at 8p per minute. Provided that O2 may charge more for calls made to any European number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services, numbers that pay a revenue share or premium rate and directory enquiries numbers where special charges apply.
  21. In relation to these Tariffs, "Europe" means the following countries only: Andorra, Austria; Belgium; Bulgaria; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden; Faroe Islands; Gibraltar; Liechtenstein; Monaco; Norway; San Marino and Switzerland.
  22. A maximum of 10 additional elements including Extra Minutes, Extra Messages or Bolt Ons can be added to any Tariff.
  23. Itemised paper billing is not included as standard. An itemised breakdown of calls can be viewed for no charge online by registering for O2's My O2 Account website at https://o2businessaccount.o2.co.uk/. Alternatively you can pay to receive an itemised paper bill at an additional cost of £1.00 per month, per subscriber.
  24. The Tariffs are available when paid for by Direct Debit only. Customers who wish to pay by other payment methods will be charged a Direct Debit Opt Out charge of £2.50 per month, per SIM card.
  25. These Tariffs include free access to the blueroom for business website and the offers contained within it at no extra charge. Access is available at http://www.o2blueroom.co.uk/businessIn these terms the expression 'you' shall mean the Customer, and your shall be interpreted accordingly.

Inclusive Minutes and Call Charges

  1. Inclusive Minutes on Tariffs can be used for calls made in the UK to:
    • standard UK landlines (starting 01, 02 or 03); and
    • 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),
    all provided that O2 may exclude from your Inclusive Minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
    All Tariffs include access to voicemail menus and voicemail retrieval at no extra charge. Calls to voicemail 901 are not decremented from your inclusive allowance. Calls to selected telephone help lines are also free of charge and not decremented from your inclusive allowance.
  2. Inclusive minutes can not be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged at 17.02p per minute, except calls to 0871 numbers which are charged at 29.79p per minute;
    • non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 21.28p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 11.55p per minute and 070 numbers which are charged at 42.55p per minute. A list of the 07 numbers which are not included in your inclusive minutes can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. It is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to 07 numbers which would previously have been included will be charged at 30p per minute and any calls made in the UK to landline numbers which would previously have been included will be charged at 8p per minute
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply which can be viewed at: http://www.o2international.co.uk/.

Inclusive Messages and Message Charges

  1. Inclusive messages on the Tariffs can be used for:
    • texts sent in the UK to UK mobiles only
      Sending one UK text uses one message. Inclusive messages on the Tariffs can not be used for:
    • premium rate messages where special charges apply,
    • sending texts from the UK to international numbers, these are charged at 13.2p, except for customers subscribed to Discount Country or ITS who will be charged at 10.21p;
    • texts sent from abroad (including Jersey, Guernsey and the Isle of Man),
    • picture or video messages sent from the UK and abroad (subject to having a compatible handset); or
    • any chargeable messages you receive.
  2. Once you have used all your inclusive allowances, any messages sent to UK mobiles will be charged at 10.21p per message.
  3. Any picture messages or video messages sent to UK mobiles will be charged at 21.28p per message. Any text messages sent whilst abroad will be charged at standard roaming text rates.

Data Charges for non-data subscribers

  1. Usage of email and internet above 0.5MB per month is charged at £1.80 per MB. Email and Internet excludes BlackBerry usage.
  2. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). Data usage will be rounded to the nearest kilobyte and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. The prices shown do not incorporate data roaming rates.

Extra Minutes

  1. Extra Minutes can be added to your Tariff up to an overall total of 75000 Inclusive and Extra Minutes per month. For the Business Share tariffs, all minutes are added to the 'first' mobile in the account and shared by 'additional' users on a 'first come, first served basis'. Adding extra minutes increases the number of sharers that can be added to the Tariff; 500 Extra Minutes by 4 sharers, 1000 by 8, 5000 by 25, 10000 by 50 and 20000 by 100. The same Minimum Period as your Tariff applies if you have subscribed to Extra Minutes at initial point of connection to a Tariff.
  2. Extra minutes added to the Business Single tariffs are also subject to the rules in section 1 above but can be used by that SIM card only and are not shareable.
  3. Extra Minutes can only be used for calls to numbers forming part of your Inclusive Minutes allowance.

Extra Messages

  1. Extra Messages can be added to your Tariff up to an overall total of 7500 Extra Minutes. Combinations of 200, 500 or 1000 Extra Messages per month or unlimited messages can be added to your Tariff. For the Business Share tariffs, combinations of 200, 500 and 1000 Extra Messages are added to the "first" mobile in the account and shared by "additional users on a "first come, first served basis". Extra messages added to the Business Single tariffs are also subject to the rules in section 1 above but can be used by that SIM card only and are not shareable.
    Alternatively, unlimited messages can be added at an additional cost of £6.50 per "additional" user on the Tariff. An excessive usage policy operates and no customer may use their SIM Card:
    • In, or connected to, any other device; or
    • In a way that adversely impacts the service to other O2 customers.

If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you, the Customer, at any time, having attempted to contact you first.
The same Minimum Period as your Tariff applies if you have subscribed to Extra Messages at initial point of connection to a Tariff.

  1. Extra Messages can only be used as per your Inclusive Messages.

Web Bolt On Terms

  1. The Web Bolt On allows you unlimited use of O2 UK's Edge/GPRS/ 3G networks (as applicable to your handset), for internet use via your mobile phone. An excessive usage policy operates and no customer may use their SIM Card:
    • in, or connected to, any other device including modems;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers.

    If O2 reasonably suspects any customer is not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce their speed of transmission, remove the Web Bolt On or disconnect their Tariff from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.
  2. For customers connecting, upgrading to or adding additional connections to these tariffs and Bolt Ons after 24 June 2010 the following terms will apply in place of those in paragraph 1 above:

    The Web Bolt On allows you use of our data network via your mobile phone (internet capable phones only). The Bolt On includes a specified monthly data allowance. If you exceed the Bolt On's monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.
    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

O2 Web Max Terms

  1. O2 Web Max allows you unlimited use of O2 UK's Edge/GPRS/3G networks (as applicable to your handset), for internet use via your mobile phone, modem or data card. An excessive usage policy operates and no customer may use their SIM Card:
    • in, or connected to, any other device excluding modems/data cards;
    • to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • in such a way that adversely impacts the service to other O2 customers, including using an excessive volume of data as compared to the majority of users of O2 Web Max, we expect that your average monthly usage will be below 3GB on this Bolt On.

    If O2 reasonably suspects any customer is not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove Web Max or disconnect your Tariff from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.
  2. For customers connecting, upgrading to or adding additional connections to these tariffs and Bolt Ons after 24 June 2010 the following terms will apply in place of those in paragraph 1 above:

    O2 Web Max allows you use of our data network via your mobile phone (internet capable phones only). O2 Web Max includes a specified monthly data allowance. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove O2 Web Max from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • in such a way that we reasonably believe adversely impacts the service to other O2 customers.
    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

O2 Wireless LAN Service

  1. To use the O2 Wireless LAN service the Customer must be on an O2 Business Voice or Business Data tariff connected to the DISE billing system*.
  2. O2 has a list of devices (with appropriate software versions) and operating systems that are approved to access the O2 Wireless LAN service. Full details are available via the Wireless LAN page on www.o2.co.uk. The Customer is responsible for the provision of and payment for the devices (with appropriate software versions) necessary for use and connection to the O2 Wireless LAN Service.
  3. The O2 Wireless LAN Service is available at specific locations in the UK and selected locations outside of the UK, which are subject to change from time to time. A current list can be found on the Wireless LAN page on www.o2.co.uk in the regularly updated hotspot directory.
  4. The WLAN Max tariff is subject to a 12 month minimum subscription period and allows the user unlimited use of the O2 Wireless LAN service, subject to an excessive usage policy. Excessive use, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply additional charges and/or withdraw the WLAN Max tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the WLAN Max tariff Any charges for overuse will be on the basis of the next appropriate time-based O2 Wireless LAN tariff.
  5. The Customer may purchase each single type of WLAN pass only once in any 30 day period per SIM Card. The Customer will not be able to purchase the same type of WLAN pass for use on a SIM Card for which that type of WLAN pass has already been purchased in the previous 30 days.
  6. O2 reserves the right to withdraw the O2 Wireless LAN service from any individual at any time in the case of actual or suspected overuse or abuse of the service. O2 reserves the right to amend these terms from time to time, but will provide Customers with at least 30 days notice of any changes, or as much notice as is reasonably practicable where such change arises as a consequence of changes imposed by a third party.

* Existing customers on the WLAN Max tariff may be on a Business voice or Data tariff not on the DISE billing system.

International Traveller Service (ITS)

  1. Prices are Recommended Retail Price (RRP), pence per minute, include VAT and apply 24 hours per day
  2. International calls made from the UK are charged in one-second increments, rounded up to the nearest second and then rounded up to the nearest penny.
  3. Minimum charge is 8p excluding VAT for calls made to Europe. For calls made to non European countries, it is 2p
  4. Calls made to landlines in Kosovo from any destination will be priced as a World Zone 3 call.

Unlimited Landline Bolt On is available to connect to these Tariffs. This can only be used by the SIM card it is connected to and is not shareable. It offers unlimited UK calls to UK landline numbers (starting 01, 02 or 03) which are not decremented from your inclusive allowance and are available as long as you stay on an eligible Tariff and connected to the Bolt On. An excessive usage policy operates as for unlimited O2 calls in General section 11 above.

These terms apply in addition to your Airtime Agreement which is available at http://www.o2.co.uk/terms.

Inclusive Minute Business Tariff Terms (30 July 2010 - 6 October 2010)

Inclusive Minute Business Tariff Terms (30 July 2010 - 6 October 2010) - [PDF]

Inclusive Minute Business Tariff Terms (from 7 Oct 2010)

Inclusive Minute Business Tariff Terms (from 7 Oct 2010) - [PDF]

Inclusive Minute Business Tariff Terms (from 29 March 2011)

Inclusive Minute Business Tariff Terms (from 29 March 2011) - [PDF]

Business Inclusive Minute Tariff Terms from 24 August 2011

General

These are our Inclusive Minute Tariff Terms for Business customers from 24 August 2011. They‘ll apply to you if you have signed up to one of these tariffs, upgraded your phone and signed up for a new minimum term or changed the tariff you’re on (or elements of it) since 24 August 2011. If you haven’t done one of these things, the Tariff Terms when you signed up, last upgraded or changed your tariff will still apply until you do or until we contact you to tell you otherwise. These terms are in addition to your Business Contract, which can be found at o2.co.uk/terms

In these terms, "you" means you the Customer, and ‚your shall be interpreted accordingly, and "we", "our", "us" or "O2" means Telefónica UK Ltd.

  1. These terms relate to the following Business Inclusive Minute tariffs (the ‚Tariffs):
    • Business Single 300 Business Single 600
    • Business Single 1200 Business Single Max
    • Business Single 600 Bonus
    • Business Single 900 Bonus
    • Business Single 1500 Bonus
    • Business Share 500
    • Business Share 1300
    • Business Share 2000
    • Business Share 5000
    • Business Single 100 Simplicity
    It includes tariffs with handsets as well as SIM Only and Simplicity
  2. With the exception of Simplicity and some SIM only plans, Connection to any of the Tariffs is subject to status, credit-check and the terms of a 12, 24 or 36 month Minimum Period Business Contract.
  3. Simplicity plans (SIM only plans with no Minimum Period) are subject to status and credit-check. You may give us written notice that you wish to end your Simplicity contract or change plan at any time, and this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for your SIM only plan until the end of this 30 day notice period.
  4. SIM Only plans with a Minimum Period are subject to status and credit-check and are subject to the same terms as the Tariffs save in respect of any handset related provisions. Handset upgrades are not available on SIM Only plans.
  5. Pay Monthly handset upgrades are not available on these tariffs.
  6. Bonus tariffs are available subject to status, credit-check and the terms of a 24 month minimum term O2 contract only and are only available with specific handsets. A handset is not provided when you select a SIM only plan.
  7. If you take a SIM only plan, your current mobile phone may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for mobile phones blocked in this way or for any costs incurred in the provision of this code.
  8. Unless otherwise stated, call prices exclude VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny.
  9. In addition to the terms of your Business Contract, for Equipment supplied from 24 August 2011 with one of the Tariffs we warrant that the Equipment will conform in all material respects to the manufacturer’s specification from the date on which it is dispatched to you for 12 months or for the duration of your Minimum Period, whichever is longer, up to a total maximum Warranty Period of 24 months (but in the case of software 90 days). Some Equipment, including the Apple iPhone, is expressly excluded from this extended Warranty Period.
  10. To access O2’s data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  11. Prices are correct at time of going to print but are subject to change.
  12. Customers taking E Care and E Billing Business Plan plans must maintain an email account.
  13. All of the Tariffs include unlimited calls to O2 mobiles, which are not decremented from the inclusive allowance and are available as long as you stay on an eligible Tariff. An "excessive usage policy" operates and no customer may use their SIM card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.
  14. Provided you opt-in as set out below, all of the Tariffs also include unlimited calls to selected 10 standard UK landlines, which are not decremented from your inclusive allowance and are available as long as you stay on an eligible Tariff. An excessive usage policy operates as for unlimited O2 calls in point 9 above. To receive this offer you will need to register on the ‘My Business Account’ website at https://o2businessaccount.o2.co.uk/ and select your 10 numbers. You will need to have your first bill to hand to be able to register, this will be sent to you within 10 days of connection, and it will take 48 hours for your 10 selected numbers to be added to your account. You may change your 10 selected numbers once every 3 months if desired. Once your 10 numbers are registered on the web site, all SIM cards connected to your account will benefit from unlimited calls to the 10 standard UK landlines which you have selected.
  15. The minimum call charge is 8p for voice calls except international calls to non European countries which have a minimum call charge of 2p and 0.017p for data calls not forming part of your inclusive allowance. Minimum call charges will vary for premium rate calls, check http://www.o2.co.uk/assets2/PRODImages/PDF/PremiumRateNumberCharges.pdf for details
  16. On the Business Share tariffs, any Inclusive Minutes & Messages are applied to the ‚first? mobile in your account and can be shared with any ‚additional mobiles in your account. Inclusive Minutes & Messages are used on a ‚first come, first served basis by the ‚first or any of the ‚additional mobiles in your account.
  17. Any unused Inclusive Minutes & Messages rollover until the next month only.
  18. In the event of a change of tariff, any unused Inclusive Minutes and Messages will be lost.
  19. You will lose any inclusive data allowance previously included as part of your O2 voice tariff if you add on a data tariff.
  20. All calls made from the UK to standard mobile and landline numbers in Europe will be charged at 8p per minute. Provided that O2 may charge more for calls made to any European number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services, numbers that pay a revenue share or premium rate and directory enquiries numbers where special charges apply.
  21. In relation to these Tariffs, ‚Europe means the following countries only: Andorra, Austria; Belgium; Bulgaria; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden; Faroe Islands; Gibraltar; Liechtenstein; Monaco; Norway; San Marino and Switzerland.
  22. A maximum of 10 additional elements including Extra Minutes, Extra Messages or Bolt Ons can be added to any Tariff.
  23. Itemised paper billing is not included as standard. An itemised breakdown of calls can be viewed for no charge online by registering for O2’s My O2 Account website at https://o2businessaccount.o2.co.uk/. Alternatively you can pay to receive an itemised paper bill at an additional cost of £1.00 per month, per subscriber.
  24. The Tariffs are available when paid for by Direct Debit only. Customers who wish to pay by other payment methods will be charged a Direct Debit Opt Out charge of £2.50 per month, per SIM card.

Inclusive Minutes and Call Charges

  1. Inclusive Minutes on Tariffs can be used for calls made in the UK to:
    • standard UK landlines (starting 01, 02 or 03); and
    • 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange and T-Mobile (together, Everything, Everywhere), Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion), all provided that O2 may exclude from your Inclusive Minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.
    All Tariffs include access to voicemail menus and voicemail retrieval at no extra charge. Calls to voicemail 901 are not decremented from your inclusive allowance. Calls to selected telephone help lines are also free of charge and not decremented from your inclusive allowance.
  2. Inclusive minutes cannot be used for calls made in the UK to:
    • non-geographic numbers (starting 08, 05) which are charged at 17.02p per minute, except calls to 0871 numbers which are charged at 29.79p per minute;
    • non-standard or ‚special? 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 21.28p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 11.55p per minute and 070 numbers which are charged at 42.55p per minute. A list of the 07 numbers which are not included in your inclusive minutes can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. It is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to numbers which would previously have been included will be charged at 30p per minute.
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply which can be viewed at: http://www.o2international.co.uk/.

Inclusive Messages and Message Charges

  1. Inclusive messages on the Tariffs can be used for:

    • texts sent in the UK to UK mobiles only. Sending one UK text uses one message.
  2. Inclusive messages on the Tariffs cannot be used for:
    • premium rate messages where special charges apply,
    • sending texts from the UK to international numbers, these are charged at 13.2p, except for customers subscribed to Discount Country or ITS who will be charged at 10.21p;
    • texts sent from abroad (including Jersey, Guernsey and the Isle of Man),
    • picture or video messages sent from the UK and abroad (subject to having a compatible handset); or
    • any chargeable messages you receive.
  3. Once you have used all your inclusive allowances, any messages sent to UK mobiles will be charged at 10.21p per message.
  4. Any picture messages or video messages sent to UK mobiles will be charged at 21.28p per message. Any text messages sent whilst abroad will be charged at standard roaming text rates.

Data Charges for non-data subscribers

  1. 1. Usage of email and internet above 0.5MB per month is charged at £1.80 per MB. Email and Internet excludes BlackBerry usage.
  2. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). Data usage will be rounded to the nearest kilobyte and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. The prices shown do not incorporate data roaming rates.

Extra Minutes

  1. Extra Minutes can be added to your Tariff up to an overall total of 150000 Inclusive and Extra Minutes per month. For the Business Share tariffs, all minutes are added to the 'first' mobile in the account and shared by 'additional' users on a 'first come, first served basis'. Adding extra minutes increases the number of sharers that can be added to the Tariff; 500 Extra Minutes by 4 sharers, 1000 by 8, 5000 by 25, 10000 by 50, 20000 by 100, 30000 by 150, 50000 by 250 and 100000 by 500. The same Minimum Period as your Tariff applies if you subscribe to Extra Minutes at initial point of connection to a Tariff.
  2. Extra minutes added to the Business Single tariffs are also subject to the rules in section 1 above but can be used by that SIM card only and are not shareable.
  3. Extra Minutes can only be used for calls to numbers forming part of your Inclusive Minutes allowance.

Unlimited Landline and Unlimited Off Peak Bolt Ons

  1. 1. These Bolt Ons can be added to you tariff for an extra £5.00 each and can be used by that SIM card only and are not shareable.
  2. Unlimited Landline Bolt On gives you 3000 minutes which can be used in the UK to call standard UK landlines (starting 01, 02 and 03). Once the inclusive minutes have been used, calls will be charged at 30p per minute.
  3. Unlimited Off Peak Bolt On gives you 3000 minutes which can be used for Off Peak calls made in the UK to call:
    • standard UK landlines (starting 01, 02 or 03);
    • 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion);
    • Group Conferencing; and
    • GSM WAP.
    Off Peak hours are 19.00 to 07.00 Monday to Thursday and 19.00 Friday to 07.00 Monday. Once the inclusive minutes have been used, calls will be charged at 30p per minute for calls to standard UK landlines and 07 numbers allocated to UK mobile network operators and 8p per minute for calls to Group Conferencing and GSM WAP.

Extra Messages

  1. Extra Messages can be added to your Tariff up to an overall total of 35000 Extra Minutes. Combinations of 200, 500 ,1000, 10000, 20000 or 30000 Extra Messages per month or unlimited messages can be added to your Tariff. For the Business Share tariffs, combinations of 200, 500,1000, 10000, 20000 or 30000. Business Single tariffs extra message Bolt Ons can be used by that SIM card only and are not shareable.
  2. Unlimited messages can be added at an additional cost of £6.50 per ‚additional user on any Tariff. An excessive usage policy operates and no customer may use their SIM Card:
    • in, or connected to, any other device; or
    • in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you, the Customer, at any time, having attempted to contact you first. The same Minimum Period as your Tariff applies if you have subscribed to Extra Messages at initial point of connection to a Tariff.
  3. Extra Messages can only be used as per your Inclusive Messages.

Web Bolt On, Smartphone Bolt On, iPhone Bolt On and BlackBerry for Business Bolt On Terms (each ‚the Bolt On)

The Bolt On allows you use of our data network, and if applicable UK Wi-Fi, via your mobile phone (internet capable and/or Wi-Fi accredited phones only). The Bolt On includes a specified monthly data allowance (unlimited for Wi-Fi as long as your usage is not excessive). If you exceed the Bolt On’s monthly allowance or breach these terms, we reserve the right to:

  • impose network protection controls which may reduce your speed;
  • remove the Bolt On from your account;
  • remove your ability to use data on your SIM Card;
  • impose further charges; and/or
  • disconnect your SIM Card at any time,

having attempted to contact you first.

Regardless of the amount of data you use, you must not use your SIM:

  • in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone simplicity tariff SIM Card is intended for use in a mobile phone not a modem). This includes putting your SIM Card into a modem. If your mobile phone supports internet-tethering then this will be included in your Data Bolt On and internet-tethering usage will be part of your monthly data allowance; or
  • in such a way that we reasonably believe adversely impacts the service to other O2 customers.

We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

International Traveller Service (ITS)

  1. Prices are Recommended Retail Price (RRP), pence per minute, include VAT and apply 24 hours per day.
  2. International calls made from the UK are charged in one-second increments, rounded up to the nearest second and then rounded up to the nearest penny.
  3. Minimum charge is 8p excluding VAT for calls made to Europe. For calls made to non-European countries, it is 2p.
  4. Calls made to landlines in Kosovo from any destination will be priced as a World Zone 3 call.
    o2.co.uk

Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX Registered in England and Wales No.1743099. Registered Office as above. © Telefónica UK Limited 2011
August 2011

Internet Tethering Bolt On for Business Terms
  1. The Internet Tethering Bolt On (the "Bolt On") is available for current Pay Monthly users resident in the UK and aged 18 or above.
  2. Connection to the Bolt On is subject to status, credit-check and agreeing to a 3 month minimum term. If you cancel your subscription to the Bolt On or your O2 Pay Monthly airtime contract during the minimum term of the Bolt On you will be required to pay the outstanding monthly charges for the remainder of your Bolt On minimum term.
  3. The Internet Tethering Bolt On allows you use of our data network and UK Wi-Fi via your mobile phone (internet capable and Wi-Fi accredited phones only) used as a modem to gain access to the internet on another device. It includes a specified monthly data allowance (unlimited for Wi-Fi as long as your usage is not excessive). The specified monthly Bolt On data allowance is combined with any existing data allowance you have and may be used for data usage on your phone or for internet tethering or both, up to the total of your combined data allowance.
  4. 4. If you exceed the monthly allowance or breach these terms, we reserve the right to:
    • impose network protection controls which may reduce your speed;
    • remove the Bolt On from your account;
    • impose further charges; and/or
    • disconnect your sim card at any time, having attempted to contact you first.
    All data usage must be for your legitimate business purposes.

    Regardless of the amount of data you use, you must not use your sim in such a way that we reasonably believe adversely impacts the service to other O2 customers.

    We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.
  5. The Bolt On allowance can be "topped-up" by additional one-off payments for extra network allowance, subject to availability.
  6. Use of the Bolt On is subject to the minimum system requirements of your phone and the laptop or other device which you wish to use for internet tethering.
  7. Use of the Bolt On is subject to network coverage.
  8. Connection speeds are subject to various factors including network coverage and signal strength and therefore we cannot guarantee that your connection will reach any specific speeds.
  9. O2 reserves the right to change or vary the Bolt On service in accordance with these terms from time to time.
  10. If we increase the monthly price of your Bolt On we will provide 30 days advance written notice of the change. In these circumstances you may end your Bolt on provided you give us a minimum of 30 days notice and provided you notify us within one month of our telling you about the price changes. Your existing O2 Pay Monthly mobile airtime contract will not be affected.
  11. Unused data cannot be carried forward one month to the next on any tariffs. Existing customers transferring tariffs will lose any accrued rollover allowance. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB).
  12. The prices and allowances shown do not incorporate data roaming rates. Usage whilst roaming will not be taken from your monthly allowance and will incur additional third party network operator's charges and these charges may be significant.
  13. These terms incorporate the O2 Privacy Policy, a copy of which is available at o2.co.uk.
200 Extra Minutes and Unlimited Text offer from 30 July 2010 to 31st October 2010

Customers connecting to or re-signing to the following tariffs from 30 July 2010 to 31st October 2010 will receive an additional 200 extra minutes in addition to their standard inclusive allowance:

  • Business Single 300
  • Business Single 600
  • Business Single 1200

In addition to the extra minutes, customers connecting to Business Single 300 will also receive Unlimited UK Texts.

The extra minutes and texts will last for as long as the customer is connected to these tariffs and are subject to the same restrictions as other inclusive minutes and texts.

The offer is only available from either - an O2 shop, O2 Business Telesales or the Online O2 Business shop.

Excessive usage policy and terms apply.

Extra 100 minutes on 24 month SIM Only tariffs - is available via all channels

Customers connecting to or re-signing to the following tariffs from 30 July 2010 to 31st October 2010 will receive an additional 100 minutes in addition to their standard inclusive allowance where they agree to sign a minimum 24 month contract:

  • Business Single 300 sim only
  • Business Single 600 sim only
  • Business Single 1200 sim only
  • Business Share 500 sim only
  • Business Share 1300 sim only
  • Business Share 2000 sim only
  • Business Share 5000 sim only

The extra minutes will be available every month for as long as the customer is connected to these tariffs.

Excessive usage policy and terms apply.

Business BlackBerry 500 and Business BlackBerry 1000 tariffs and Business Class Bolt On

Two new Business BlackBerry tariffs are being launched from 30 July 2010. These tariffs are subject to the Inclusive Minute Business Tariff Terms (January 2010) terms and conditions however have the following differences:

The tariffs do not include the following:

  • Unlimited UK calls to O2 mobiles
  • Unlimited UK calls to selected 10 standard UK landlines
  • Mid term handset upgrades
  • 24 hour handset replacement

Any calls to standard UK landlines and O2 mobiles will decrement from the inclusive allowance.

Customers connecting to the tariffs will receive the following inclusive Data allowances:

Business BlackBerry 500 and Business BlackBerry 1000 include 500MB of inclusive data each month.

Customers connecting to or re-signing to these two tariffs will be able to purchase a Business Class Bolt On for an additional £10 per month excluding VAT which will deliver the following benefits:

  • Unlimited UK calls to O2 mobiles
  • Unlimited UK calls to selected 10 standard UK landlines
  • Mid- term handset upgrades
  • 24 hour handset replacement

Once the Business Class Bolt On has been added, any calls to O2 mobiles and your choice of 10 standard UK landlines will not decrement from the inclusive allowance. To receive this offer you will need to register on the 'My Business Account' website at https://o2businessaccount.o2.co.uk/ and select your 10 numbers.

Excessive usage policy and terms apply, see o2.co.uk/terms for details.

Additional mobile promotion
Customers who buy Business Share tariffs from either an O2 shop, O2 Business Telesales or the Online O2 Business shop will qualify for a special offer price of £12 (or £5 for SIM Only connections) per month for each "additional" mobile contract entered into at the same time of purchase. The promotional price shall remain for the duration of the minimum term of the contract on the tariff to which the customer initially connected.

This offer is available to new connections only between 30 July 2010 and 30 September 2010.

New prices for Data tariffs
New connections to the following Data tariffs will be charged £4.26 excluding VAT per month from 1 August 2010:

  • BlackBerry Internet Solution
  • O2 Web Bolt On
  • O2 Smartphone Bolt On
  • iPhone

These tariffs are only available when taken with a business voice tariff.

200 Extra Minutes and Unlimited Text offer from 4 January 2011 to 28 March 2011

Customers connecting to or re-signing to the following tariffs from 4 January 2011 to 28 March 2011 will receive an additional 200 extra minutes in addition to their standard inclusive allowance:

  • Business Single 300
  • Business Single 600
  • Business Single 1200

In addition to the extra minutes, customers connecting to Business Single 300 will also receive Unlimited UK Texts.

The extra minutes and texts will last for as long as the customer is connected to these tariffs and are subject to the same restrictions as other inclusive minutes and texts.

The offer is only available from either - an O2 shop, O2 Business Telesales or the Online O2 Business shop.

Excessive usage policy and terms apply.

Business BlackBerry 500 and Business BlackBerry 1000 tariffs and Business Class Bolt On

Two new Business BlackBerry tariffs are being launched from 30 July 2010. These tariffs are subject to the Inclusive Minute Business Tariff Terms (January 2010) terms and conditions however have the following differences:

The tariffs do not include the following:

  • Unlimited UK calls to O2 mobiles
  • Unlimited UK calls to selected 10 standard UK landlines
  • Mid term handset upgrades
  • 24 hour handset replacement

Any calls to standard UK landlines and O2 mobiles will decrement from the inclusive allowance.

Customers connecting to the tariffs will receive the following inclusive Data allowances:

Business BlackBerry 500 and Business BlackBerry 1000 include 500MB of inclusive data each month.

Customers connecting to or re-signing to these two tariffs will be able to purchase a Business Class Bolt On for an additional £10 per month excluding VAT which will deliver the following benefits:

  • Unlimited UK calls to O2 mobiles
  • Unlimited UK calls to selected 10 standard UK landlines
  • Mid- term handset upgrades
  • 24 hour handset replacement

Once the Business Class Bolt On has been added, any calls to O2 mobiles and your choice of 10 standard UK landlines will not decrement from the inclusive allowance. To receive this offer you will need to register on the 'My Business Account' website at https://o2businessaccount.o2.co.uk/ and select your 10 numbers.

Excessive usage policy and terms apply, see o2.co.uk/terms for details.

Additional mobile promotion
Customers who buy Business Share tariffs from either an O2 shop, O2 Business Telesales or the Online O2 Business shop will qualify for a special offer price of £12 (or £5 for SIM Only connections) per month for each "additional" mobile contract entered into at the same time of purchase. The promotional price shall remain for the duration of the minimum term of the contract on the tariff to which the customer initially connected.

This offer is available to new connections only between 4 January 2011 and 28 March 2011.

200 extra shared messages free with Small Business Regular User tariffs

This offer is available to new connections and existing O2 Business customers when requested and upon the acceptance of the specific terms and conditions set out below.

The offer runs from 9th January 2009 to 31st March 2009 (subject to availability). O2 reserves the right to change or withdraw this offer at any time.

Customers connecting or re-signing to a new 24 or 36 month minimum term Small Business Regular User tariff will receive an extra 200 shared messages in addition to their standard 50 messages allowance. This offer is only available via either an O2 Retail shop or via O2 Telesales.

The extra messages will last for as long as the customer is connected to this tariff.

Unused extra messages will roll over for one month only.

Full terms for O2's Standard Business Tariffs with Inclusive Minutes and Messages will also apply and are available at www.o2.co.uk.

Best for Business Tariffs with inclusive free calls to any O2 mobile Ts & Cs

These Terms and Conditions are only valid in respect of qualifying connections under Agreements with a Commencement Date between 1st April 2007 and 31st January 2008 inclusive.

  1. Unless otherwise stated, call charges are quoted by the minute, exclude VAT and are charged in one-second increments, then rounded up to the nearest second. Each call is charged excluding VAT. Based on the duration, the Ex VAT cost of each call is then calculated and the result rounded-up to the nearest penny. VAT is then added to the total charges on your bill.
  2. Minimum call charge of 2.55p per minute for voice calls and 5.11p per minute for data calls.
  3. Connection to O2 is subject to status, credit checking and the terms of a 12 or 24 month minimum term contract.
  4. Customers taking E Care and E Billing versions of the tariffs must maintain an email account.
  5. Inclusive minute allowances on O2's business tariffs cover calls to standard UK landlines [starting 01, 02 or 03], calls to O2 mobiles and other UK mobiles. Inclusive minute allowances exclude calls to non-geographic numbers [08 & 05] which are charged at 17.02p per minute [ex. VAT], except calls to 0871 numbers which are charged at 29.79p per minute [ex. VAT]. Calls to 07744 and 07755 numbers are also excluded, these calls will be charged at 21.28p [ex. VAT] per minute.
  6. Inclusive Texts are short messages sent in the UK only.
  7. Any Inclusive Minutes & Texts are applied to the ‘first’ mobile in your account and can be shared with any ‘additional’ mobiles in your account. Inclusive Minutes & Text are used on a ‘first come, first served’ basis by the ‘first’ or any of the ‘additional’ mobiles in your account.
  8. Any unused Inclusive Minutes & Texts rollover until the next month only.
  9. In the event of a change of tariff any unused Inclusive Minutes & Texts will be lost.
  10. Each tariff includes 0.5Mb of Inclusive Email & Internet per month. Usage of Email & Internet above 0.5Mb is then charged at £1.80 per MB. Email & Internet excludes BlackBerry usage.
  11. The ‘Any O2 Bolt On’ provides unlimited free of charge calls to O2 mobiles, when both mobiles are in the UK. ‘Any O2 Bolt On’ can be applied to each mobile in your account individually. A fair usage policy operates and the monthly usage of calls to O2 mobiles by any mobile (SIM card) connected to the Any O2 Bolt On is expected to be below 2000 minutes/month. Excessive volume or duration of calls, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw the Any O2 Bolt On from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the Any O2 Bolt On. Any Charges for overuse will be at standard Best for Business tariff rates. ‘Any O2’ Bolt On is not available with Best for Business Unlimited Anytime plan..
  12. ‘Any O2 Bolt On’ has no monthly Line Rental Charge when taken in conjunction with 24 month Minimum Period contracts. A Line Rental Charge is charged for Any O2 Bolt On when taken in conjunction with 12 month Minimum Period contracts.
  13. Any O2 Bolt On Promotion: ‘Any O2 Bolt On’ is available without a monthly Line Rental Charge when taken in conjunction with a 12 month Minimum Period contract until 31 Dec 2007. ‘Any O2 Bolt On’ will remain on your account without any additional monthly Line Rental Charge for as long as the SIM Card to which the ‘Any O2 Bolt On’ was originally applied remains connected to the tariff applicable to that SIM Card at the time the ‘Any O2 Bolt On’ was applied.

Shared Minutes Bolt Ons are  bundles of inclusive minutes which can be added to any Best for Business tariff with inclusive minutes, entered into prior to January 31st 2008. See separate terms relating to Shared Minutes Bolt Ons

Shared Messaging Bolt Ons are a bundle of inclusive text messages which can be added to any Best for Business tariff, entered into prior to January 31st 2008. See separate terms relating to Shared Messaging Bolt Ons

Best for Business Unlimited Anytime Fair Usage Policy

The monthly usage of calls to any UK mobile number and calls to standard UK fixed line numbers (starting 01,02,03) by any mobile (SIM card) connected to the Best for Business Unlimited Anytime tariff is expected to be below 10000 minutes. Excessive volume or duration of calls, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw the Best for Business Unlimited Anytime tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the Best for Business Unlimited Anytime tariff. Any Charges for overuse will be at standard Best for Business tariff rates. Inclusive minute allowances on O2's business tariffs cover calls to standard UK landlines [starting 01, 02 or 03], calls to O2 mobiles and other UK mobiles. Inclusive minute allowances exclude calls to non-geographic numbers [08 & 05] which are charged at 17.02p per minute [ex. VAT], except calls to 0871 numbers which are charged at 29.79p per minute [ex. VAT]. Calls to 07744 and 07755 numbers are also excluded, these calls will be charged at 21.28p [ex. VAT] per minute.

BlackBerry from O2 Tariff Terms for Business Customers

BlackBerry from O2 services for business customers are provided subject to the Customer being bound by the BlackBerry from O2 Tariffs available at http://www.my-blackberryfromo2.com/pricing.asp and the BlackBerry Service Terms & Conditions for Business Customers available at terms and conditions.

Chosen Country - Spain terms & conditons
  1. All O2 Pay Monthly Business customers may opt-in to Chosen Country – Spain for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in Spain as set out in these terms and conditions.
  2. Customers who opt-in to the service and are abroad in Spain will be able to:
    1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 25p per minute;
    2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 25p per minute; and
    3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,
      • at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw Chosen Country- Spain from any individual at any time in the case of overuse or abuse.
      • The Included Countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Faeroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy ,Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.
      • A minimum call charge of 25p per call made will apply. All rates include VAT.
  3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates. Texts, MMS and Data Calls are also not included.
  4. To opt-in to Chosen Country - Spain call Customer Services from your O2 mobile. You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that Chosen Country - Spain has been activated via text message. By opting-in you give your agreement to receiving messages relating to this service from O2.
  5. When opting-in to Chosen Country – Spain, you may choose from the following three options:
    1. One month subscription at a cost of £5.11;
    2. On-going subscription at a cost of £5.11 per month; or
    3. Minimum 12 month subscription at a reduced cost of £2.50 per month.
  6. If you choose a one month subscription, a one-off fee of £5.11 will be added to your monthly bill within 3 days after we receive your opt-in request and access to the discounted rates applicable to Chosen Country - Spain will be removed one month after you receive the confirmation message from us advising you that the service has been activated. Your normal roaming rates will then apply to all calls. You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
  7. If you choose an on-going subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £5.11 added to your bill each month, until you actively contact O2 customer service to opt-out of the service. If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month. You may opt-out of the service at any time but no refunds will be given in respect of charges already applied.
  8. If you choose a minimum 12 month subscription, the discounted rates applicable to Chosen Country – Spain will continue to apply and a payment of £2.50 added to your bill each month for 12 months after you receive the confirmation message from us advising that the service has been activated. Please note that if you choose this option and opt-out during this 12 month period, you will still be charged for the full 12 months. After the initial 12 months, you will continue to be charged £2.50 per month and will receive the discounted rates until you contact us to opt-out. If you wish to opt-out after the initial 12 month period we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.
  9. O2 reserves the right to withdraw or amend the terms applicable to Chosen Country – Spain at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message.
  10. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to Chosen Country - Spain.
  11. The Promoter is Telefónica UK Limited, 260 Bath Road, Slough, SL1 4DX.
Free Unlimited Messages Bolt On

This offer is available to new connections and existing O2 Business customers when requested and upon the acceptance of the specific terms and conditions set out below.

The offer runs from 27th March 2009 to 30th June 2009 (subject to availability).O2 reserves the right to change or withdraw this offer at any time.

Customers who buy any of O2's Standard Business Tariffs with Inclusive Minutes and Messages on an 18, 24 or 36 month minimum term contract via O2's Online Business Shop (businessshop.o2.co.uk), O2 Telesales and O2 Retail will receive a free of charge Unlimited Message Bolt On.

The Bolt On will be applied to each eligible connection and will remain connected for the duration of the contract.

Excessive Use policy and full terms for O2's Standard Business Tariffs will also apply and are available at www.o2.co.uk.

My Europe Extra terms & conditions
  1. All O2 Pay Monthly Business customers may opt-in to My Europe Extra for a monthly subscription fee and receive discounted call rates for certain calls made and received when roaming in any of the Included Countries as set out in these terms and conditions.
  2. Customers who opt-in to the service and are abroad in any of the Included Countries will be able to:
    1. Make calls to standard UK fixed line and mobile numbers (excluding video calls) for 21p (ex VAT) per minute;
    2. Make calls to standard fixed line and mobile numbers (excluding video calls) within the Included Countries for 21p (ex VAT) per minute; and
    3. Receive calls from the UK or any Included Country (excluding video calls) for 0p per minute,
    4. My Europe Extra includes the following countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (including Guadeloupe, Martinique , French Guiana, and La Réunion), Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (including the Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including the Canaries), Sweden, Switzerland.
    at all times, provided that a cap of 1000 minutes per month applies to calls both made and received. Calls in excess of this cap will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw My Europe Extra from any individual at any time in the case of overuse or abuse.

    The Included Countries are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Faeroe Islands, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Isle of Man, Jersey, Liechtenstein, Malta, Monaco, Netherlands, Norway, Romania, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden and Switzerland.

    A minimum call charge of 21p (ex VAT) per call made will apply. 
  3. Calls to non-standard rate numbers (whether in the UK or the Included Countries) and calls to numbers outside the Included Countries are not included and will be charged at standard roaming rates.  Texts, MMS and Data Calls are also not included.
  4. My Europe Extra includes the following countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (including Guadeloupe, Martinique , French Guiana, and La Réunion), Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (including the Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including the Canaries), Sweden, Switzerland. To opt-in to My Europe Extra call Customer Services from your O2 mobile.  You will be able to make and receive calls at the discounted rates within a maximum of 72 hours after O2 receives the opt-in request and will be notified that My Europe Extra has been activated via text message.  By opting-in you give your agreement to receiving messages relating to this service from O2.
  5. When opting-in to My Europe Extra, you may choose from the following three options:
    1. One month subscription at a cost of £8.51 (ex VAT);
    2. On-going subscription at a cost of £8.51 (ex VAT) per month; or
    3. Minimum 12 month subscription at a reduced cost of £4.26 (ex VAT) per month.
  6. If you choose a one month subscription, a one-off fee of £8.51 (ex VAT) will be added to your monthly bill within 3 days after we receive your opt-in request and access to the discounted rates applicable to –My Europe Extra will be removed one month after you receive the confirmation message from us advising you that the service has been activated.  Your normal roaming rates will then apply to all calls.
  7. If you choose an on-going subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £8.51 (ex VAT) added to your bill each month, until you actively contact O2 customer service to opt-out of the service.    If you wish to opt-out we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.
  8. If you choose a minimum 12 month subscription, the discounted rates applicable to My Europe Extra will continue to apply and a payment of £4.26 (ex VAT) added to your bill each month for 12 months after you receive the confirmation message from us advising that the service has been activated. Please note that if you choose this option and opt-out during this 12 month period, you will still be charged for the full 12 months.   After the initial 12 months, you will continue to be charged £4.26 (ex VAT) per month and will receive the discounted rates until you contact us to opt-out. If you wish to opt-out after the initial 12 month period we must receive your request at least 1 day before the commencement of your next monthly period or you will be charged for the service for the following month.
  9. You may opt out of the service by contacting customer service at any time, but no refunds will be given in respect of charges already applied. You will automatically be opted out if you opt-in to Chosen Country - Spain, indicating that you require discounted rates only when roaming in Spain.
  10. O2 reserves the right to withdraw or amend the terms applicable to My Europe Extra at any time, including the Included Countries and the calling rates. Notice of any changes which are to your disadvantage will be provided via text message.
  11. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.
  12. In relation to distance sales, you acknowledge and agree that you will not have a right to cancel under the Distance Selling Regulations once you have opted-in to My Europe Extra.
Free Unlimited Messages Bolt On

This offer is available to new connections and existing O2 Business customers when requested and upon the acceptance of the specific terms and conditions set out below.

The offer runs from 27th March 2009 to 30th June 2009 (subject to availability).O2 reserves the right to change or withdraw this offer at any time.

Customers who buy any of O2's Standard Business Tariffs with Inclusive Minutes and Messages on an 18, 24 or 36 month minimum term contract via O2's Online Business Shop (businessshop.o2.co.uk), O2 Telesales and O2 Retail will receive a free of charge Unlimited Message Bolt On.

The Bolt On will be applied to each eligible connection and will remain connected for the duration of the contract.

Excessive Use policy and full terms for O2's Standard Business Tariffs will also apply and are available at www.o2.co.uk.

O2 Business Certainty terms & conditions

The following terms apply to the O2 Business Certainty tariffs:

  1. All O2 Business Certainty tariffs are subject to a 24 month Minimum Term and a 24 month Minimum Period per SIM Card.
  2. The tariffs are not shareable.
  3. The tariffs are being launched on a promotional basis between 30th January 2009 and 31st March 2009.
  4. SIM Cards connected to the O2 Business Certainty tariffs are not entitled to benefit under any O2 Loyalty programme.
  5. SIM Cards connected to the O2 Business Certainty tariffs are not eligible to upgrade until the end of their Minimum Term.
  6. The additional tariff Bolt On (BlackBerry Internet Solution, O2 Web Bolt On, iPhone Bolt On or BlackBerry Enterprise Solution) applied to each SIM Card can only be used by that SIM Card, does not form part of the core minute and/or message bundle and cannot be shared with other SIM Cards
  7. The tariff includes unlimited UK calls to standard UK landlines (beginning 01, 02 and -03 only).
  8. The tariff includes unlimited UK calls to other O2 mobiles in the UK.
  9. The tariff includes unlimited UK text and picture messages.
  10. An excessive usage policy applies to the O2 Business Certainty tariffs and you may not use a SIM card:
    1. in, or connected to, any other device; or
    2. in a way that adversely impacts the service to other O2 customers.
  11. If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM Cards contracted to you at any time, having attempted to contact you first.
  12. The tariffs are only available to customers who agree to connect ALL of the SIM Cards on their O2 Business Account to one of the tariffs. If the customer subsequently wishes to transfer any of the SIM Cards on its account to another tariff, then all the customer's SIM Cards must do the same.
  13. Customers who connect 5 or more of their SIM Cards to the tariff can benefit from a discount of 50% on the standard monthly charges. This will apply as long as you remain connected to the eligible tariffs once Minimum Term has expired and provided 5 or more SIM Cards remain connected to the tariff. The offer will apply to all SIM Cards connected to the tariffs.
  14. Inclusive minutes can be used for calls to:
    1. 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion);
    2. Mobile Internet (via 915000/+447712927927);
    3. Group Conferencing or Group Chat services when dialing via short code 323 or 322
  15. Any unused Inclusive Minutes rollover until the next month only.
  16. Once you have used all your inclusive allowances, any calls made in the UK to 07 numbers which would previously have been included will be charged at 30p per minute, any calls made to Group Conferencing or Group Chat numbers which would previously have been included will be charged at 8p per minute and any calls made to Mobile Internet numbers which would previously have been included will be charged at 10.21p per minute.
  17. The O2 Business Certainty Tariff incorporate the terms and charges set out in the Standard Business Tariffs with Inclusive Minutes and Messages terms & conditions. In the event of any inconsistency between these two sets of terms, the O2 Business Certainty Tariff Terms will apply.
O2 Business Zones terms & conditions
  1. Offer is available to both new and existing O2 customers with 2 or more mobiles on our 'Best for Business' or 'Mobile Extension' tariffs.
  2. Connection to O2 is subject to status, credit checking and the terms of a 12 month minimum term airtime contract.
  3. Minimum term is 3 months.
  4. You can end your subscription at any time after the first 2 months by giving 30 days' notice.
  5. You can choose your 'O2 Business Zones' by completing an Airtime Contract and Customer Requirements Form, or by calling Business Customer Services on the number which appears on your bill. Standard call charges for calling this number apply.
  6. You can change your selected 'O2 Business Zones' every 3 months by calling Business Customer Services.
  7. Call prices are quoted by the minute, exclude VAT and are charged in one-second increments, then rounded up to the nearest second.
  8. Minimum call charge is 2.55p (ex VAT).
  9. Applies to calls made from mobiles in the UK to 2 nominated UK fixed line, Standard Trunk Dialling (STD) code areas of your choice.
  10. Subscription of 84p (ex VAT) per mobile applies to all mobiles in your account each month.
Mobile Landline from O2
  1. These terms and conditions set out the basis on which Telefónica UK Limited (Company no. 07143099) of 260 Bath Road, Slough, Berkshire SL1 4DX ("O2, we, us, our") will provide the "Mobile Landline" service (as further described at www.O2.co.uk (the "Service Description") as amended from time to time) to the Customer with whom we make this agreement or a person who we reasonably believe is acting with the Customer's authority ("Customer, You, your").
  2. These terms are in addition to the terms of your Business Airtime Agreement with O2 and any other agreements which you have with O2 for the provision of mobile or other telecommunications services.
  3. The Mobile Landline services are available to new and existing O2 Business customers through selected channels only.
  4. Connection to the Mobile Landline service is subject to availability, status, credit-check and agreeing to a minimum term matching your airtime contract minimum term for new or re-signing customers or a 12 month minimum term for existing customers adding the service during their current contract. If you cancel your subscription to the Mobile Landline services or your O2 Business airtime contract during the minimum term of the Mobile Landline services you will be required to pay the outstanding monthly charges for the remainder of your Mobile Landline services minimum term.
  5. Subscription charges will be billed in line with your O2 Business mobile account's bill cycle date.
  6. You accept that you do not own any number or have any right to sell the number provided by O2 for the provision of the Mobile Landline services.
  7. We will only accept port ins of fixed number numbers from BT. You expressly accept that any additional services provided on any fixed number ported into O2 (such as broadband or voicemail services) will not be available once the number is ported to O2.
  8. The porting of a fixed number to O2 may result in a total loss of service on that number for a period of up to 5 hours. O2 is not responsible for any delays to the switch of current in-bound call services caused by third party suppliers.
  9. You may have up to 5 fixed numbers on your Mobile Landline service.
  10. If you use the Call Group option as described in the Service Description you may have up to 10 O2 mobile devices per call group.
  11. You accept that for all purposes requiring a signature for the porting of numbers to and from O2 that an electronic signature on future correspondence will be considered acceptable to you.
  12. Connection of calls using the Mobile Landline service are subject to network coverage on the O2 business mobile number(s) to which calls are diverted. In the event that there is no network coverage and the "Office Closed" feature as described in the Service Description has been activated the calls will be routed to voicemail. In the event that there is no network coverage and the Office Closed feature has not been activated, the caller will be routed to the standardised or default office closed message.
  13. We will redirect your incoming calls to a selected mobile phone number or numbers that you choose from your O2 Business mobile account's mobile number(s) only.
  14. A party calling your fixed number will not have to pay any extra costs for making that call. They will be charged their standard rate for a call to the relevant fixed number range which is redirected to your O2 Business mobile number(s).
  15. We may terminate or suspend all or part of the Mobile Landline services if:
    • we have not been able to take payment, by the due date, any money you owe us;
    • we reasonably believe that you or others (whether under your control or not) are misusing the Services;
    • you otherwise breach these terms;
    • you are persistently abusive or make threats, repeatedly cause a nuisance or annoyance or otherwise act illegally towards our staff or our property or that of our agents;
    • you allow to be done anything which in O2's reasonable opinion may have the effect of jeopardising the operation of the Mobile Landline services, or the Mobile Landline services are being used in a manner prejudicial to the interest of the Customer, other customers and/or O2; or
    • we are no longer able to provide you with the Services.
  16. You agree that you and other people using the Mobile Landline services via your account will comply with these terms, including that you will:
    • provide the required information to us (especially during the ordering process) and ensure that this information is always valid, up to date and accurate; and
    • indemnify us against all losses, liabilities, costs (including legal costs) and expenses which we may incur as a result of any third party claims against us arising from, or in connection with your misuse of the Mobile Landline services or breach of these terms.
  17. Nothing in these terms shall restrict or exclude either party's liability for fraud or for death or personal injury caused by it or its employees' or agents' negligence, nor for any other liability which cannot by law be excluded or limited.
  18. Except as expressly set out in these terms, we are not liable to pay damages for use of the Mobile Landline services or any losses caused by failures, errors, delays or interruptions relating to the Mobile Landline services, including as a result of any failure to supply the Mobile Landline services because we are prevented by events outside our reasonable control.
  19. We are not liable to pay damages if anyone else, other than you or us with your permission:
    • gains access to your connection to the Mobile Landline services; or
    • gains access to, destroys or distorts any data or information held by you or about you by us.
  20. Except for the requirements for you to pay all charges owing to us under these terms, each party's total liability to the other party with respect to this contract for any claims arising in any calendar year (whether in contract, tort, arising as a result of negligence or breach of statutory duty or otherwise) shall not exceed the greater of: (i) £20,000; or (ii) 100% of the Charges due in that calendar year.'
  21. We have no liability other than the duty to exercise the reasonable skill and care of a competent telecommunications service provider.
  22. We do not accept liability for indirect or consequential loss, such as loss of profits, business, costs, expenses (unless such losses were reasonably foreseeable to both of us when this contract was entered into) or any other form of economic loss.
  23. You shall at all times be under a duty to mitigate any losses suffered by you.
  24. Nothing in this Agreement shall exclude or restrict the liability of either party in respect of any liability which cannot be excluded or restricted by law.
  25. Each provision of these terms operates separately. If any part if found by a Court to be unreasonable or inapplicable the other parts will continue to apply.
  26. All prices shown exclude VAT. O2 reserves the right to change or vary the Mobile Landline service in accordance with these terms from time to time.
  27. If we increase the monthly price of your Mobile Landline services we will provide 30 days advance written notice of the change. In these circumstances you may end your contract with us provided you give us a minimum of 30 days written notice and provided you notify us within one month of our telling you about the price changes. Your existing O2 Business mobile airtime contract will not be affected.
  28. You must provide a current email address and any other information that we reasonably request from you to maintain your account and you must ensure that this information is valid, up to date and accurate. You must tell us immediately if you become aware of any improper disclosure of your security information or unauthorised use of the Mobile Landline services through your account.
  29. You agree that we may search the files of credit reference agencies which will keep a record of that search. We may also carry out identity and anti-fraud checks with fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies. If you give us false or inaccurate information and we identify or suspect fraud, we will record this. Details of how you conduct your account may also be disclosed to those agencies, law enforcement agencies and other telecommunications companies. The information may be used by us and other parties in assessing applications for and making decisions about credit, credit-related services or other facilities and insurance (including motor, household credit, life and other insurances and claims) from you and members of your household and for debt tracing, debt recovery, credit management and crime, fraud and money laundering detection and prevention. Information may be used by us and other parties for checking your identity, checking details of job applicants and employees, statistical analysis about credit, insurance, fraud and to manage your account and insurance policies. We may also perform subsequent searches for the purpose of risk assessment, debt collection and fraud prevention with one or more credit reference agencies and/or fraud prevention agencies whilst you retain a financial obligation to us.
  30. Information held about you by credit reference agencies may be linked to records relating to your financial associate(s). For the purposes of this application you declare that you and your financial associate(s) are financially independent and you request that your application be assessed without reference to any 'associated' records, although you recognise that this may adversely affect the outcome of your application. You believe that there is no information relating to your financial associates that is likely to affect our willingness to offer the Mobile Landline services to you. You authorise us to check the validity of this declaration with credit reference agencies and if we discover any associated records, which would affect the accuracy of this declaration we may decide not to proceed with the application on this basis. For the purpose of this paragraph a 'financial associate' is someone with whom you have a financial link, for example, a spouse, partner or family member.
  31. You authorise us to use and disclose, in the UK and abroad, information about you and your use of the Mobile Landline services including, but not limited to, how you conduct your account for the purposes of operating your account and providing you with the Mobile Landline services, for credit control purposes, for fraud and crime detection and prevention and the investigation and prevention of civil offences or as required for reasons of national security or under law to our associated companies, partners or agents, any telecommunications company, debt collection agency and fraud prevention agency or governmental agency and other users of these agencies who may use this information for the same purpose as us. You can obtain further details from O2's Privacy Policy and from our public registration held by the Information Commissioner. If you wish to have details of the fraud prevention agencies from whom we obtain and with whom we record information about you or receive a copy (we will charge a fee) of the information we hold about you, please contact us by writing to the Data Controller at Telefónica UK Limited, 260 Bath Road, Slough, SL1 4DX.
  32. You also agree to information about you and your use of the Mobile Landline services including, but not limited to, how you conduct your account being used, analysed and assessed by us and the other parties identified above and selected third parties for marketing purposes including amongst other things to identify and offer you by phone, post, O2's mobile network, your mobile phone, email, text (SMS), media messaging, automated dialling equipment or other means, any further products, services and offers which we think might interest you. If you do not wish your details to be used for marketing purposes, please write to us c/o The Data Controller, Telefónica UK Limited 260 Bath Road, Slough, SL1 4DX.
  33. From time to time, we may (without notice to you) review, record or check your use of the Mobile Landline services where we are required to do so to ensure compliance with any laws or regulations or where ordered to do so by any court or other body or authority with the power to require such monitoring and for our own internal purposes to ensure compliance with these terms.
  34. These terms shall be governed and construed in accordance with English law and you and we submit to the non-exclusive jurisdiction of the English courts.
  35. These terms incorporate the O2 Privacy Policy, a copy of which is available at o2.co.uk.
Best for Business Unlimited Off-peak Fair Usage Policy

The monthly usage of off-peak calls to any UK mobile number and off peak calls to UK fixed line numbers (beginning with 01 or 02) by any SIM card connected to a Best for Business Unlimited Off-Peak tariff is expected to be below 10000 minutes. Excessive volume or duration of calls, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply call charges and/or withdraw the Best for Business Unlimited Off-Peak tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the Best for Business Unlimited Off-Peak tariff. Any Charges for overuse will be at standard Best for Business tariff rates.

O2 Techies Terms and Conditions
Introduction
  1. These terms and conditions relating to the O2 Techies service set out the basis on which Telefónica UK Limited (Company no. 07143099) of 260 Bath Road, Slough, Berkshire SL1 4DX ("O2, we, us, our") will provide support services to the Customer with whom we make this agreement or a person who we reasonably believe is acting with the Customer's authority ("Customer, You, your").
  2. These terms are in addition to the terms of your Airtime Agreement with O2 and any other agreements which you have with O2 for the provision of mobile or other telecommunications services.
  3. These terms apply to the Customer's use of all of the elements of the O2 Techies service.
  4. To order the O2 Techies service you must be resident in the UK and aged 18 or above and have the consent of the business owner and/or authority to order on behalf of your business.
  5. The O2 Techies service is offered via selected O2 business channels only and includes the following service elements:
    • The O2 Tech Support service;
    • Onsite mobile device set-up and training; and
    • Remote server set-up service..
    • The O2 Techies services are available between 8.30am and 6.00pm Monday to Friday, excluding Bank and Public Holidays ("Operational Hours")

O2 Tech Support Services

  1. These terms apply to the Customer's use of the O2 Tech Support services as part of O2 Techies (the "Support Services") on a "pay as you use" basis.
  2. If there is any inconsistency between these O2 Tech Support Services Terms and any other agreement which you may have with O2, these O2 Techies Terms will prevail.
  3. Availability, Eligibility, Payment and the O2 Tech Support Services:
    1. The Support Services are available only to O2 Business, O2 Mobile Broadband and O2 Home Broadband Business customers.
    2. The Support Services are categorized into services for phones and services for laptops. The laptop services are further divided into Bands. For details of which services are included in each Band and their prices, please see the schedule of Support Services at o2.co.uk/techies
    3. O2 reserves the right to change the Support Services Description without further notice. We will notify you of any changes to the Support Services Description by posting them on our website at o2.co.uk.
    4. Payment for pay as you use Laptop Support Services will be through your normal billing method or by credit/debit card. Payment for the O2 Tech Support Bolt On will be through your normal billing method.
    5. By taking a pay as you use Support Service you are not subscribing or gaining entitlement to any ongoing additional Support Services.
  4. Minimum Requirements for the pay as you use Laptop Support Services:
    1. If you wish to take the pay as you use Laptop Support Services, you must do so in relation to a Laptop or other computer hardware (in these terms, all types of supported computer are referred to as "Laptop") with the same minimum requirements as for the O2 Mobile Broadband Service or O2 Home Broadband Service, as appropriate (see o2.co.uk/broadband for details).
    2. The Support Services are not available on Laptops which have Mac or Linux operating systems.
    3. We reserve the right not to supply the Support Services if we believe that your Laptop is not covered by current and up to date virus protection software that is of a reasonably acceptable standard to us.
  5. O2 Tech Support Bolt On Terms
    1. The O2 Tech Support Bolt On (the "Bolt On") is available only to O2 Business Mobile customers, O2 Mobile Broadband and O2 Home Broadband Business customers. If you wish to use the O2 Tech Support services for phones then you must subscribe to the Bolt On. O2 Tech Support services for laptops can be taken on a pay as you use basis or under the Bolt On.
    2. Connection to the Bolt On is subject to status, credit-check and agreeing to the terms of a minimum term for the Bolt On.
    3. Payment for the Bolt On will be through your normal billing method for your O2 Business Mobile, O2 Home or Mobile Broadband account. Please see the Terms for details relating to late or non payments.
    4. The Bolt On includes phone related support and Band A Laptop Support Services at no additional cost and an agreed published discount on all other Bands of Laptop Support Services for a recurring monthly fee.
    5. Customers taking the Bolt On must subscribe for a minimum term period. The minimum term period for customers taking the Bolt On will be 3 months. If you cancel your subscription to the Bolt On or your O2 Business Mobile or O2 Mobile Broadband and O2 Home Broadband Business contract during the minimum term of the Bolt On you will be required to pay the outstanding monthly charges for the remainder of your Bolt On minimum term.
    6. If you provide notice that you wish to end the Bolt On this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for the Bolt On until the end of this 30 day notice period together with any charges applicable under these terms.
    7. The Bolt On is available to cover one customer per subscription. Multiple users under one account may be able to benefit from group subscription discounts which O2 may make available from time to time. Where relevant, in order to subscribe to the Bolt On you will be asked to provide details of the computer which you would like to cover including its make, model number, operating system and serial number.
    8. In respect of Support Services which are included when you take the Bolt On, a total number of 4 unique issues (as reasonably decided by us) may be raised in any calendar month. We may cease or suspend the inclusive use of those Support Services if, in our reasonable belief, you are using those Support Services above levels at which would be considered reasonable for such services, you raise more than 4 unique issues in any calendar month or if you are no longer maintaining your Laptop in accordance with the Minimum Requirements set out in these terms.
    9. If you subscribe to the Bolt On, in addition to the minimum requirements in the pay as you use O2 Tech Support Terms, you must maintain the following software on the Laptop:
      1. O2 Assistant software or other software specified by O2 to allow remote access to your Laptop by an O2 Techie for the purposes of delivering a number of the Support Services. This software is pre-installed in O2 Laptops and will be made available to you if you own a Non-O2 Laptop; and
      2. an active and up-to-date version of McAfee Internet Security or other virus protection specified or reasonably acceptable to O2. McAfee Internet Security may have been supplied with an O2 Home Broadband or O2 Laptop package. A list of acceptable third party virus protection software is available at: o2.co.uk/techsupport

Your Responsibilities to Us

  1. As a condition of O2 providing the Support Services to you, you must meet the following obligations:
    1. You must have authentic and current licenses for your Laptop's operating system and all relevant programs on it. In addition, you must provide proof of authenticity if requested by us;
    2. You must regularly back-up your own data. Before contacting O2 to request any Support Services for your Laptop it is entirely your responsibility to secure and back-up all data, software, information or other files that are stored on or used by the Laptop. You agree to take back ups of all information stored on your Laptop, servers and any other equipment, which information may be affected in any way by the actions of O2 in the delivery of the Support Services;
    3. You must give us the necessary remote access to your Laptop where applicable. An O2 Techie will obtain your consent to gain remote access using O2 Assistant (or similar) before each Support Service session/delivery;
    4. An O2 Techie with remote access to your Laptop in order to provide Support Services may have incidental access to personal information on your Laptop. The O2 Techie will only search your computer for the purposes of providing the Support Services and will try not to view or affect your personal files except as necessary for providing the Support Services. By requesting the Support Services you are expressly giving consent for the O2 Techie to access your Laptop in this manner;
    5. You must promptly carry out all actions reasonably requested of you by O2. Failure to do so may result in the Support Services being withdrawn; and
    6. O2 will not tolerate any form of aggressive or unreasonable behaviour, or abuse, towards staff involved in providing the Services or the Support Services. O2 reserves the right to immediately withdraw the Services and/or the Support Services if, at O2's sole discretion, your behaviour is deemed unacceptable.
  2. If you do not comply with the obligations set out above then the delivery of the Support Services may not be possible.

Our Responsibilities to You

  1. We will always make you aware of any pay as you use charges for the Support Services before commencing the delivery of those services.
  2. If, when delivering pay as you use Support Services and using our reasonable skill and care, we are unable to resolve any reasonable problem identified by you we will not charge you for that particular Support Service, provided you have complied with these terms.
  3. If you have not complied with these terms (for instance, by denying access to your Laptop when reasonably necessary for the delivery of the Support Service in question) we may charge you the full list price for that Support Service.
  4. If you take a pay as you use Support Service and the problem is not fixed or recurs within 7 days as a direct result of the same problems identified in the initial diagnosis of the problem or delivery of the Support Service, and provided you have complied with these terms, we will either try to fix the problem with no additional charge or we will refund your pay as you use charges for that Support Service in full.
  5. We do not guarantee to be able to advise on or successfully fix all issues or problems that you ask us to investigate as part of the Support Services; however we will use our reasonable endeavors to provide a full solution.
  6. We will not be responsible to you as part of the Support Services for:
  7. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us);
  8. any failure by you to follow our reasonable advice, recommendations or instructions;
  9. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
  10. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
  11. maintenance or support of any third party system or software applications.

Limitation of Liability for the Support Services

  1. We shall not be liable for any failure by you to follow our reasonable advice, recommendations or instructions.
  2. We shall not be liable for any damage to your hardware or equipment, unless specifically caused by our negligence.
  3. We shall not be liable if we are unable to provide the Support Services through factors which are beyond our reasonable control where we have made reasonable attempts to provide the Support Services.
  4. Nothing in this Agreement shall exclude or restrict our liability for:
    1. death or personal injury resulting from our negligence; or
    2. fraud or fraudulent misrepresentation.
  5. If we are found liable to you our liability will not exceed the greater of the amounts paid by you for the services in the 12 months preceding the point of liability or £300; except in either case under paragraph 9.4.
  6. Except in either case under paragraph 9.4, we will not be liable to you under or in connection with these terms (including in cases of our negligence) for any indirect or consequential loss, loss of business, revenues, profits, contracts, savings you might expect to have made, expenses or for any other pure financial loss.
  7. Nothing in this Agreement shall exclude or restrict our liability in respect of any liability which cannot be excluded or restricted by law.
  8. Each provision of this paragraph 9 operates separately. If any part is found by a Court to be unreasonable or inapplicable the other parts will continue to apply.

Onsite Mobile Device Set Up Service and Training
1. The Onsite Mobile Device Set Up Service includes:
1.1 A single visit by one of our engineers to a mutually agreed location in mainland United Kingdom excluding Northern Ireland.
1.2 The Mobile Device Set Up Service provides support which is specifically aimed at enabling the following services on a Device or a number of Devices:
1.3 Setting up mobile email
1.4 Setting up synchronization between a mobile and a PC for contacts and calendar
1.5 Setting up Bluetooth links with other Bluetooth devices
1.6 Transferring contacts from other devices
1.7 O2 will also use its reasonable endeavors to try and advise on other general queries relating to your Device.

    1. The O2 engineer will demonstrate that each element they have set up on your Device is working and show you how to use the Device once those elements are set up; and
    2. O2 may not be able to set up all the services that you ask us to, but will use its reasonable endeavors to provide some advice to you on any such issues.
  2. O2 will not be responsible to you as part of the Onsite Mobile Device Set Up Service for resolving any inherent failures in or caused by applications and operating systems or third party products used on your Device;
  3. O2 shall have no liability for any failure to provide the Onsite Mobile Device Setup Service if either O2, including without limitation any of our technicians, advisors, contractors or third party service providers are impaired or stopped from providing the Onsite Mobile Device Setup Service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control (including, but not limited to, if the Customer representative does not turn up at the agreed appointment time).
  4. The Customer agrees to take back ups of all information stored on its PCs, servers and any other equipment, which information may be affected in any way by the actions of O2 in respect of the provision of the Onsite Mobile Device Set Up Service.
  5. Charges and Scope of the Onsite Mobile Device Set Up Service:
    1. The Charge for the Onsite Mobile Device Set Up Service applies on a per hour, per half day, or per day basis.
    2. Only O2 accredited Devices can be supported and these are detailed at: http://o2.co.uk/mobileguide. The Onsite Mobile Device Set Up Service cannot be provided in respect of any other Devices.
    3. The Onsite Mobile Device Set Up Service can be provided in respect of multiple hours or days subject to additional charges for the Onsite Mobile Device Set Up Service.
  6. Access to the Onsite Mobile Device Set Up Service:
    1. O2 expects to be able to send you confirmation of your Order in writing within 2 days of receipt of your Order by O2. The confirmation will include a contact number for you to call to arrange a mutually convenient time for our engineer to visit you.
    2. The Onsite Mobile Device Set Up Service is only provided during Operational Hours.
    3. You will be invoiced a one off charge for Onsite Mobile Device Set Up Service in advance by means of an addition to your O2 bill for the specified time required.

  7. Cancellation
    1. Subject to clause 7.3 below, if you notify us more than 1 working day ahead of your agreed appointment time that you wish to cancel, O2 will rearrange the visit to a mutually convenient date and time.
    2. O2 reserves the right to charge you the full Charge for the Onsite Mobile Device Set Up Service in respect of any appointments cancelled within 1 working day of the agreed appointment time.
    3. If you repeatedly cancel your agreed appointment, O2 reserves the right to charge you the full Charge for the Onsite Mobile Device Set Up Service and thereafter to terminate the provision of the Onsite Mobile Device Set Up Service.

  8. Transfer
    1. The Onsite Mobile Device Set Up Service will still be available if you change your Device, provided the new Device is covered by the Onsite Mobile Device Set Up Service.

  9. O2's responsibility shall not include:
    1. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of the Onsite Mobile Device Set Up Service to you);
    2. any failure by you to follow our reasonable advice, recommendations or instructions;
    3. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
    4. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
    5. maintenance or support of any third party system or software applications.
  10. Customer Obligations
    1. O2 constantly strives to give best service to our customers, and therefore we will ask you to complete a feedback form on the day of your visit. We would also expect to call you within 5-10 working days following our visit for any further feedback.
    2. O2 will not tolerate any form of aggressive or unreasonable behaviour, or abuse, towards staff involved in providing the Services or the Onsite Mobile Device Set Up Service. O2 reserves the right to immediately withdraw the Onsite Mobile Device Set Up Service if in O2's discretion your behavior is unacceptable.
    3. You agree to permit, or arrange any necessary consents from any other persons who control access to the site where the on site visit is arranged (the "Site") to permit O2 staff, or staff acting on O2's behalf, with access to the Site at the agreed time for your call out.
    4. O2 reserves the right to charge you, and you agree to pay, the full Charge for the Onsite Mobile Device Set Up Service where the O2 representative is unable to gain access to the Site or the Device or any other equipment necessary to complete the provision of the service (including but not limited to passwords and access to the Customer's IT infrastructure) during the allotted appointment time and you have failed to cancel the appointment in accordance with the timescale set out in clause 5 of these Onsite Mobile Device Set Up Service terms.

Remote Server Set-Up
Microsoft Exchange Server Set Up for Direct Push Email Service (the "MS Set Up for Push Email Service")

  1. The MS Set Up for Push Email Service consists of:
  2. the setting up of your Microsoft Exchange Server (the "Server") for Direct Push Email using remote access through a secure connection across the Internet, and set up the Server as if they were sitting at your machine. You will be in contact with the specialist over the phone to ask any question you may have, and will be able to watch how they perform the set up.
  3. a pre-install health check of your system; and
  4. configuration of up to two Windows Mobile Devices or iPhone 3G devices:
    1. The O2 engineer will set up the Server and demonstrate it is working by configuring two Windows Mobile or iPhone smart-phones.
  5. O2 shall have no liability for any failure to provide the MS Set Up for Push Email Service if either O2, including without limitation any of our technicians, advisors, contractors or third party service providers are impaired or stopped from providing the MS Set Up for Push Email Service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control (including, but not limited to, if the Customer representative does not turn up at the agreed appointment time).
  6. The Customer agrees to take back ups of all information stored on its PCs, servers and any other equipment, which information may be affected in any way by the actions of O2 in respect of the provision of the MS Set Up for Push Email Service.
  7. Access to the Service - O2 expects that within five working days of placing an Order for the MS Set Up for Push Email Service, you will receive a call from O2 to confirm some details about the configuration of your Server(s), the users, and to ensure your specialist will have everything they need such as permissions and access to Server(s). O2 aims to schedule the provision of the MS Set Up for Push Email Service within 5 working days or at any other time that suits you.
  8. Minimum Requirements:
    1. MS Set Up for Push Email Service, the Customer shall ensure that it has:
      1. Devices that supports Microsoft ActiveSync for Exchange with an active SIM cards;
      2. access, including remote access, to all necessary IT systems by O2 including but not limited to: access passwords, Server permissions (domain administrator rights) in order to perform the install.
      3. a server environment that meets Microsoft's minimum system requirements for deploying the Direct Push service. For more information visit www.microsoft.com/exchange
  9. Payment & Charges - You will be invoiced a one off charge for MS Set Up for Push Email Service in advance by means of an addition to your O2 bill for the specified service.
  10. Cancellation:
    1. Subject to below, if you notify us more than 1 working day ahead of your agreed appointment time that you wish to cancel, O2 will rearrange the appointment to a mutually convenient date and time.
    2. O2 reserves the right to charge you the full Charge for the MS Set Up for Push Email Service in respect of for any appointments cancelled within 1 working day of the agreed appointment time.
    3. If you repeatedly cancel your agreed appointment, O2 reserves the right to charge you the full Charge for the MS Set Up for Push Email Service and thereafter to terminate the provision of the MS Set Up for Push Email Service.
  11. O2's responsibility to you:
    1. O2 will not be responsible to you as part of the MS Set Up for Push Email Service:
      1. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of the MS Set Up for Push Email Service to you);
      2. any failure by you to follow our reasonable advice, recommendations or instructions;
      3. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
      4. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
      5. maintenance or support of any third party system or software applications.
  12. Customer Obligations:
    1. O2 constantly strives to give best service to our customers, we will ask you to complete a feedback form on the day of your visit. We would also expect to call you within 5-10 working days following our visit for any further feedback.
    2. O2 will not tolerate any form of aggressive or unreasonable behavior, or abuse, towards staff involved in providing the Services or the MS Set Up for Push Email Service. O2 reserves the right to immediately withdraw the MS Set Up for Push Email Service if in O2's discretion your behavior is unacceptable.
    3. You agree to permit, or arrange any necessary consents from any other persons who control access to the site where the on site visit is arranged (the "Site") to permit O2 staff, or staff acting on O2's behalf, with access to the Site at the agreed time for your call out.
    4. O2 reserves the right to charge you, and you agree to pay, the full Charge for the MS Set Up for Push Email Service where:
      1. the O2 representative is unable to gain access to the Server or the Device or any other equipment necessary to complete the provision of the service (including but not limited to passwords and access to the Customer's IT infrastructure) during the allotted appointment time and you have failed to cancel the appointment in accordance with the timescale set out in these MS Set Up for Push Email Service terms; or
      2. you fail to meet the Minimum Requirements set out above.

BlackBerry Enterprise Server Set Up Service (the "BES Set Up Service")

  1. The BES Set Up Service consists of:
    1. the setting up of your BlackBerry Professional Solution, Blackberry Enterprise Server (Full or Express versions) (the "Server") through a secure connection across the Internet, and set up the Server as if they were sitting at your machine. You will be in contact with the specialist over the phone to ask any question you may have, and will be able to watch how they perform the install; or
    2. a pre-install health check of your system; and
    3. configuration of two BlackBerry Handheld devices (i).
    4. The O2 engineer will set up the Server and demonstrate it is working by configuring two BlackBerry Handheld devices.
  2. O2 shall have no liability for any failure to provide the BES Set Up Service if either O2, including without limitation any of our technicians, advisors, contractors or third party service providers are impaired or stopped from providing the BES Set Up Service by you for any reason whatsoever or are otherwise unable to provide a service to you as a result of any event that is outside our reasonable control (including, but not limited to, if the Customer representative does not start at the agreed appointment time).
  3. The Customer agrees to take back ups of all information stored on its PCs, servers and any other equipment, which information may be affected in any way by the actions of O2 in respect of the provision of the BES Set Up Service.
  4. Access to the Service - O2 expects that within five working days of placing an Order for the BES Set Up Service, you will receive a call from O2 to confirm some details about the configuration of your Server(s), the users, and to ensure your specialist will have everything they need such as permissions and access to Server(s). O2 aims to schedule the BES Set Up Service within 5 days or at any other time that suits you.
  5. Minimum Requirements:
    1. BES Set Up Service, the Customer shall ensure that it has:
      1. BlackBerry Professional Software and appropriate number of licenses (CAL's) for each BlackBerry Handheld device you want to connect to it (ii)
      2. BlackBerry smart-phones or Devices with BlackBerry Connect;
      3. enough memory and disk space on the Server for O2 to install the software;
      4. someone available to provide access to all necessary IT systems by O2 including but not limited to: access passwords, Server permissions (domain administrator rights) in order to perform the install.
  6. Payment & Charges - You will be invoiced a one off charge for Onsite Mobile Device Set Up Service in advance by means of an addition to your O2 bill for the specified service.
  7. Cancellation:
    1. Subject to below, if you notify us more than 1 working day ahead of your agreed appointment time that you wish to cancel, O2 will rearrange the appointment to a mutually convenient date and time.
    2. O2 reserves the right to charge you the full Charge for the BES Set Up Service in respect of for any appointments cancelled within 1 working day of the agreed appointment time.
    3. If you repeatedly cancel your agreed appointment, O2 reserves the right to charge you the full Charge for the BES Set Up Service and thereafter to terminate the provision of the BES Set Up Service.
  8. O2's responsibility to you:
    1. O2 will not be responsible to you as part of the BES Set Up Service for:
      1. the repair or replacement of any equipment that is faulty (as reasonably diagnosed by us during the provision of the BES Set Up Service to you);
      2. any failure by you to follow our reasonable advice, recommendations or instructions;
      3. any damage to your Device or equipment howsoever arising except to the extent caused by the negligence of O2;
      4. the recovery or reconstruction of any data or programs lost or spoiled except to the extent that this is due to the fault of O2 or its contractors or agents, in which case only such work as is required to recover or restore the data from the last Customer back-up of the affected data; or
      5. maintenance or support of any third party system or software applications.
  9. Customer Obligations:
    1. O2 constantly strives to give best service to our customers, we will ask you to complete a feedback form on the day of your visit. We would also expect to call you within 5-10 working days following our visit for any further feedback.
    2. O2 will not tolerate any form of aggressive or unreasonable behavior, or abuse, towards staff involved in providing the Services or the BES Set Up Service. O2 reserves the right to immediately withdraw the BES Set Up Service if in O2's discretion your behavior is unacceptable.
    3. O2 reserves the right to charge you, and you agree to pay, the full Charge for the BES Set Up Service where:
      1. the O2 representative is unable to gain access to the Server, the Device or any other equipment necessary to complete the provision of the service (including but not limited to passwords and access to the Customer's IT infrastructure) during the allotted appointment time and you have failed to cancel the appointment in accordance with the timescale set out in these BES Set Up Service terms; or
      2. you fail to meet the Minimum Requirements set out in clause 5 above.

(i) Blackberry Enterprise Server Express requires the handheld activation to be completed via hardwire method into your Server,Lan or via Web Desktop Manager, over the air activation not available

(ii) CAL's not required for Blackberry Enterprise Server Express

 

Shared Data Promotional Tariffs terms & conditions
  1. These terms are for the following shared data tariffs:
    • Shared UK business data 3GB
    • Shared UK business data 6GB
    • Shared UK business data 9GB
    • Shared UK data additional user
  2. Data usage is measured in megabytes (Mb).  1Mb = 1024 Kilobytes (Kb), 1024 Mb = 1 Gigabyte (Gb).
  3. Shared data is only available when added to selected existing shared voice Business tariffs and is subject to availability. They are not available on or compatible with all tariffs or billing platforms, ask for details.
  4. Shared data must be used in accordance with the “Web Bolt On, Smartphone Bolt On, iPhone Bolt On and BlackBerry for Business Bolt On Terms” that form part of your the Business Tariff.
  5. Any shared data allowance is to the “first” mobile number on your account and can be shared with any nominated additional mobile numbers on your account. If you have shared data then you will not retain any individual data allowance that may previously have been applied for that mobile number.
  6. Any unused data will not roll over at the end of the month.
  7. Data usage outside the shared data bundle allowance is charged at £0.17p per MB.
  8. Data usage outside the shared data bundle is rounded to the nearest kilobyte on a daily basis and charges are rounded up to the nearest 1p.
  9. You will be billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  10. A Minimum Period of 24 months applies when added to a shared voice Business tariff at the point of connection. The Minimum Period is 3 months, if added to a voice tariff at initial purchase date.
  11. The shared data tariff data allowance does not incorporate data roaming rates which will be charged at the usual data roaming rates.
  12. These tariffs are only available until 31st December 2011.

© Telefónica UK Limited 2011
August 2011

Shared Messaging Bolt On terms & conditions

Terms Applicable to Agreements with a Commencement Date later than 1st February 2008 (Does not apply to My Business Tariffs)

  1. Shared Messaging Bolt Ons are available with selected Best for Business tariffs; Small Business Regular User; Small Business Frequent User; Medium Business Regular User; Medium Business Frequent User; Large Business Regular User; and Large Business Frequent User only.
  2. Subject to a maximum aggregate of 7,500 Shared Messaging Bolt Ons messages you can connect up to 10 Shared Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
  3. Any unused Messages can roll over for up to 1 month.
  4. Shared Messaging Bolt Ons are used on an oldest first basis.
  5. The Messages are shared between all users in your account on a first come first served basis.
  6. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
  7. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
  8. The Minimum Period applicable to each Shared Messages Bolt On is 6 months, if added at the Commencement Date.
  9. The Minimum Period is applicable to each Shared Messages Bolt On one month if added after the Commencement Date.
  10. You can change your Bolt Ons once every 3 months after the Minimum Period.
  11. 30 days' notice must be given to cancel your Shared Messages Bolt On.
  12. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
  13. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Shared Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
  14. O2 reserves the right to remove or vary any elements of the Shared Messaging Bolt Ons.
  15. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

Terms Applicable to Agreements with a Commencement Date between 1st April 2007 and 31st January 2008

  1. £25, £35, £55, £80, £100, £150, £250, £350, £700, £1700, and £3300 only.
  2. You can connect up to 2 Shared Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
  3. If the Customer has a Shared Message Bolt On with Internet Mail, only one Shared Message Bolt On may be added.
  4. Any unused Messages can roll over for up to 1 month.
  5. Shared Messaging Bolt Ons are used on an oldest first basis.
  6. The Messages are shared between all users in your account on a first come first served basis.
  7. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
  8. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
  9. The Minimum Period applicable to each Shared Messages Bolt On is 6 months, if added at the Commencement Date.
  10. The Minimum Period is applicable to each Shared Messages Bolt On one month if added after the Commencement Date.
  11. You can change your Bolt Ons once every 3 months after the Minimum Period.
  12. 30 days' notice must be given to cancel your Shared Messages Bolt On.
  13. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
  14. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Shared Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
  15. O2 reserves the right to remove or vary any elements of the Shared Messaging Bolt Ons.
  16. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

Terms Applicable to Agreements with a Commencement Date up to and including 31st March 2007

  1. Shared Messaging Bolt Ons are available with selected Best for Business Bundle tariffs; Best for Business 250, 400, 600, 1000, 2000, 5000 and 10000 only. (Standard Messaging Bolt Ons are available on all other O2 pay monthly calling plans)
  2. You can connect up to 2 Shared Messaging Bolt Ons which may only be connected to the primary SIM Card connected under your Agreement.
  3. If the Customer has a Shared Message Bolt On with Internet Mail, only one Shared Message Bolt On may be added.
  4. Any unused Messages can roll over for up to 3 months.
  5. Shared Messaging Bolt Ons are used on an oldest first basis.
  6. The Messages are shared between all users in your account on a first come first served basis.
  7. If all Messages have been used, standard Best for Business tariff message charges will apply, as detailed in the O2 Price List.
  8. You can use only text, only pictures messages, only video messages or a mixture. Sending one UK text uses one message unit. Sending one text message from abroad uses four message units. Sending one picture message in the UK uses four message units.
  9. The Minimum Period applicable to each Shared Messaging Bolt On is 6 months, if added at the Commencement Date.
  10. The Minimum Period is applicable to each Shared Messaging Bolt On one month if added after the Commencement Date.
  11. You can change your Bolt Ons once every 3 months after the Minimum Period.
  12. 30 days' notice must be given to cancel your Shared Messaging Bolt On.
  13. Sending premium messages, messages to international numbers or any chargeable messages you receive are excluded.
  14. Texts sent from the Isle of Man and the Channel Islands are ineligible for inclusion in the Shared Messaging Bolt On allowance, these texts will be charged at standard roaming rates.
  15. O2 reserves the right to remove or vary any elements of the Shared Messaging Bolt Ons.
  16. Bolt On Messages are decremented before standard inclusive Calling Plan messages.

Extra Messages

  1. Extra Messages can be added to your Business Plan up to an overall total of 7500 Extra Minutes. Combinations of 200, 500 or 1000 Extra Messages per month or unlimited messages can be added to your Business Plan. Combinations of 200, 500 and 1000 Extra Messages are added to the “first” mobile in the account and shared by “additional users on a “first come, first served basis”. Alternatively, unlimited messages can be added at an additional cost of £6.50 per “additional” user on the Plan. An excessive usage policy operates and no customer may use their SIM Card:
    • In, or connected to, any other device; or
    • In a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you, the Customer, at any time, having attempted to contact you first. The same Minimum Period as your O2 Business Plan applies if you have subscribed to Extra Messages at initial point of connection to an O2 Business Plan.
    1. Extra Messages can only be used as per your Inclusive Messages.
Shared Minutes Bolt Ons terms & conditions

The following terms apply to the O2 Business Certainty tariffs:

  1. All O2 Business Certainty tariffs are subject to a 24 month Minimum Term and a 24 month Minimum Period per SIM Card.
  2. The tariffs are not shareable.
  3. The tariffs are being launched on a promotional basis between 30th January 2009 and 31st March 2009.
  4. SIM Cards connected to the O2 Business Certainty tariffs are not entitled to benefit under any O2 Loyalty programme.
  5. SIM Cards connected to the O2 Business Certainty tariffs are not eligible to upgrade until the end of their Minimum Term.
  6. The additional tariff Bolt On (BlackBerry Internet Solution, O2 Web Bolt On, iPhone Bolt On or BlackBerry Enterprise Solution) applied to each SIM Card can only be used by that SIM Card, does not form part of the core minute and/or message bundle and cannot be shared with other SIM Cards
  7. The tariff includes unlimited UK calls to standard UK landlines (beginning 01, 02 and -03 only).
  8. The tariff includes unlimited UK calls to other O2 mobiles in the UK.
  9. The tariff includes unlimited UK text and picture messages.
  10. An excessive usage policy applies to the O2 Business Certainty tariffs and you may not use a SIM card:
    1. in, or connected to, any other device; or
    2. in a way that adversely impacts the service to other O2 customers.
    If O2 reasonably suspects you are not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM Cards contracted to you at any time, having attempted to contact you first.
  11. The tariffs are only available to customers who agree to connect ALL of the SIM Cards on their O2 Business Account to one of the tariffs. If the customer subsequently wishes to transfer any of the SIM Cards on its account to another tariff, then all the customer?s SIM Cards must do the same.
  12. Customers who connect 5 or more of their SIM Cards to the tariff can benefit from a discount of 50% on the standard monthly charges. This will apply as long as you remain connected to the eligible tariffs once Minimum Term has expired and provided 5 or more SIM Cards remain connected to the tariff. The offer will apply to all SIM Cards connected to the tariffs.
  13. Inclusive minutes can be used for calls to:
    1. 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion);
    2. Mobile Internet (via 915000/+447712927927);
    3. Group Conferencing or Group Chat services when dialing via short code 323 or 322
  14. Any unused Inclusive Minutes rollover until the next month only.
  15. Once you have used all your inclusive allowances, any calls made in the UK to 07 numbers which would previously have been included will be charged at 30p per minute and, any calls made in the UK to landlineto Group Conferencing or Group Chat numbers which would previously have been included will be charged at 8p per minute and any calls made to Mobile Internet numbers which would previously have been included will be charged at 10.21p per minute.
  16. The O2 Business Certainty Tariff incorporate the terms and charges set out in the Standard Business Tariffs with Inclusive Minutes and Messages terms & conditions. In the event of any inconsistency between these two sets of terms, the O2 Business Certainty Tariff Terms will apply.
Telemarketing numbers

FIXED SERVICE SCHEDULE TELEMARKETING NUMBERS

The following additional terms and conditions apply to the provision of the Telemarketing Numbers Service.

  1. 1 DEFINITIONS
    1. 1.1In this Service Schedule, in addition to those terms defined in the General Conditions and the Fixed Terms the following terms and expressions apply:

TERM / EXPRESSON

MEANING

“Destination Number”

means a UK landline number, a UK mobile number or an international number associated with a NGN provided as part of the Telemarketing Numbers Service;

“NGN”

means a non-geographic number, that is a contact number which gives no indication as to the geographical location of the line being called;

“Telemarketing Numbers Service”

means the service described in paragraph 3; and

“Telemarketing Number Variants”

means the options available for the Telemarketing Numbers Service as set out in Appendix 1 to this Service Schedule.

  1. 2 Fixed service

The Telemarketing Numbers Service is a “Fixed Service” and the Fixed Terms will apply to this Service.

  1. 3 Telemarketing numbers service
    1. 3.1The Telemarketing Numbers Service comprises:
        1. (a)allocation of NGNs. The types of NGNs available are as follows:
          1. (i)0800/0808;
          2. (ii)0845;
          3. (iii)0870;
          4. (iv)03xx;
          5. (v)0844/0843;
        2. (b)allocation of the required number of NGNs;
        3. (c)a translation from an NGN to a Destination Number;
        4. (d)access to a portal to allow the Customer to manage the settings for the Telemarketing Numbers Service and view usage statistics; and
        5. (e)provision of any Telemarketing Number Variants that are ordered by the Customer.
  1. 4 Destination numbers
    1. 4.1The Customer shall specify a Destination Number for the Telemarketing Number Service. The Customer warrants that it is entitled to use and have calls diverted to the Destination Number.
    2. 4.2Different Charges may apply for the Telemarketing Number Service depending on the Destination Number selected by the Customer.
    3. 4.3If the Customer changes its Destination Number line provider, or the Destination Number is disconnected or suspended for any reason, the Customer may not be able to continue the Telemarketing Numbers Service. In relation to that Destination Number, O2 will not be liable for any failure to provide the Telemarketing Numbers Service in such circumstances.
    1. 4.4To obtain the Telemarketing Numbers Service, the Customer must maintain an operational Destination Number. If a Destination Number is invalid or inoperative at any point O2 shall be entitled to suspend provision of the Telemarketing Numbers Service related to that Destination Number and associated NGN and in the event such suspension continues for 30 days, O2 shall have the right to terminate the provision of the Telemarketing Numbers Service associated with that Destination Number.
    2. 4.5To obtain the Telemarketing Numbers Service, the Customer must:
        1. (a)have an operational O2 Landline Service; or
        2. (b)order one or more O2 Landline Services in conjunction with the Telemarketing Numbers Service.
  1. 5 NGNS
    1. 5.1O2 may allocate NGNs to the Customer at O2’s absolute discretion.
    2. 5.2O2 does not guarantee the range and availability of the NGNs.
    3. 5.3O2 will allocate to the Customer one or more NGN for the Telemarketing Numbers Service. Unless otherwise agreed by the parties, the allocated NGN(s) will be the next available number(s) in the number range.
    4. 5.4Where the Customer wants to retain its existing NGN(s), additional migration work may be required. The Customer will provide O2 with any information required by O2. O2 will inform the Customer about the feasibility to migrate the number depending on the Customer’s current telecommunications provider, based where appropriate on industry standards for the migration of NGN services. O2 will have no responsibility for any delays in the commencement of the Telemarketing Numbers Service due to delay caused by the migration of the Customer’s existing NGN. The Customer will be responsible for any additional costs associated with migration of an existing NGN.
    5. 5.5The Customer warrants that the NGN will be used by them for their own business use.
    6. 5.6NGNs may be changed or withdrawn from the Customer by O2 with immediate effect if such action is considered necessary by O2 pursuant to or to avoid breach of any applicable law, regulations or the decisions of competent regulatory bodies.
    7. 5.7NGNs may also be withdrawn from the Customer by O2 with immediate effect if they are used in connection with services which contain:
        1. (a)anything that violates the rights of a third party including, but not limited to privacy, publicity, copyright or patent;
        2. (b)material that could reasonably be interpreted as offensive, obscene, defamatory or libellous; or
        3. (c)anything that is likely in the light of generally prevailing standards of decency and propriety to cause offence.
  2. 6Telemarketing Number Variants

The Customer shall only be entitled to change, add or remove a Telemarketing Number Variant once per calendar month. The Customer shall give O2 30 days’ written notice to remove a Telemarketing Number Variant.

  1. 7 Portal

O2 makes no representations and gives no warranties in relation to access to the portal and the portal Software.

  1. 8 Service commencement date

The Service Commencement Date for the Telemarketing Numbers Service shall be the date that O2 notifies the Customer that the Telemarketing Numbers Service is ready for use.

  1. 9 Customer Obligations
    1. 9.1The Customer shall at its own cost:
        1. (a)comply with the directions of Ofcom, and any other regulators of telecommunications services in relation to the use of NGNs any other industry standard rules relating to NGNs;
        2. (b)comply with guidelines published by any regulator of telecommunications services;
        3. (c)comply with any reasonable instructions given by O2 from time to time in relation to notifications which O2 requires the Customer to give to Users regarding use of NGNs;
        4. (d)neither state or imply any approval by O2 of the Customer’s use of the Telemarketing Numbers Service nor refer to O2 without O2’s prior written approval (other than referring to O2 to the extent necessary in order to fulfil its obligations under this Agreement, applicable laws and/or regulations).
  2. 10 Charges
    1. 10.1  The Charges payable for the Telemarketing Numbers Service are set out in the Commercial Schedule.
    2. 10.2  O2 can increase the Charges for the Telemarketing Numbers Service on 30 days’ written notice if O2’s charges from a third party increase.
    3. 10.3  O2 can increase the Charges on reasonable notice if required by regulation.
  3. 11 TERMINATION OF THE TELEMARKETING NUMBERS SERVICE
    1. 11.1  O2 will terminate the Telemarketing Numbers Service in accordance with the standard industry practices.
    2. 11.2  O2 reserves the right to suspend or terminate the relevant Telemarketing Numbers Service, including removing the NGN from the Customer, immediately and without notice if:
        1. (a)directed to by Ofcom or any other regulator of telecommunications services;
        2. (b)acting reasonably, it suspects or becomes aware that the Customer is using the Telemarketing Numbers Service for any illegal or improper purpose or failing to comply with its regulatory obligations;
        3. (c)if the Telemarketing Numbers Service is used in any way which O2, acting reasonably, considers is or is likely to be detrimental to the provision of O2 Services; or
        4. (d)if the Customer fails to comply with any instructions of Ofcom or any other regulator of telecommunications services.
    3. 11.3  The Customer may terminate an instance of the Telemarketing Numbers Service on 30 days’ written notice to O2.
    4. 11.4  If the Customer terminates the Telemarketing Numbers Service:
        1. (a)within the first 30 days of ordering the Telemarketing Numbers Service, no Termination Fees will be payable by the Customer;
        2. (b)on or after 30 days from the date of ordering the Telemarketing Numbers Service, the Termination Fees payable by the Customer will be the monthly Line Rental Charges for the Telemarketing Numbers Service from the date of disconnection to the end of the Minimum Period.
    5. 11.5  O2 may terminate the Telemarketing Numbers Service if an O2 supplier suspends or terminates the provision of its services to O2 and O2 is therefore unable to provide the Telemarketing Numbers Service, subject to O2 giving at least 90 days’ notice. Where applicable, O2 may offer the Customer available alternative solutions in relation to the Telemarketing Numbers Service.
    6. 11.6  If O2, in its reasonable opinion, considers the Customer is in breach of its obligations under this Service Schedule, it shall notify the Customer and shall have the right to suspend the Telemarketing Numbers Service until such time as the Customer has rectified the issue in O2’s reasonable opinion. Under no circumstances shall O2 have any liability in respect of any losses suffered by the Customer as a result of the suspension of the Telemarketing Numbers Service under this paragraph 11.6.
  4. 12 Maintenance and access
    1. 12.1  O2 may suspend the Telemarketing Numbers Service at any time for operational reasons such as upgrades to any services or regular or emergency maintenance.
  5. 13 Withdrawal of service by Foreign Administrations
    1. 13.1  Some countries require a written undertaking from the Customer that the Telemarketing Numbers Service will be solely for the Customer’s own business purposes and will not be resold to a third party with a view to bypassing normal call charging. In the case of breach of these requirements the Telemarketing Numbers Service may be discontinued by foreign administration.
    2. 13.2 O2 does not accept any liability if foreign administrations or other suppliers suspend or terminate the Customer’s service during the term of the Agreement.

APPENDIX 1
Telemarketing number variants
The following Variants are available for the Telemarketing Numbers Service:

One to One Plan
This feature allows the customer to divert a NGN to any phone number. This divert is active anytime while configured in the portal.

Divert Plan
Divert Plans enable calls to be routed to specific numbers based on multiple time of day rules with multiple open and closed hours for each day of the week.
When active, the service can divert up to 5 target numbers if required (UK Landline or mobile number) each with a variable ring time (10 – 360 seconds)
Voice2email is available for all calls not answered by the target numbers
When closed, the call can be routed to 3 target numbers or Voice to email if preferred
4 standard messages exist within the Divert Plan Service (Welcome, Busy, Out of Hours and Voice2email – single email address per target). Users are able to use the pre-recorded standard messages or re-record and upload their own prompts via the Audio Management Service.
In the event of an emergency routing failure, a disaster recovery solution is available to enable the Customer to configure the service to manually route calls to alternative target(s).

Inclusive Minute Business Tariff Terms (January 2008 - 6 Oct 2010)

Inclusive Minute Business Tariff Terms (January 2008 - 6 October 2010)

Inclusive Minute Business Tariff Terms (7 Oct 2010)

Inclusive Minute Business Tariff Terms (7 Oct 2010)

 
 

 

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