Business

Terms & conditions

Business Inclusive Minute Tariff Terms from January 2010

These terms apply to you if you took out an inclusive minute business tariff between 1 January 2010 and 29 July 2010.

  1. General
  2. Inclusive Minutes and Call Charges
  3. Inclusive Messages and Message Charges
  4. Data Charges for non-data subscribers
  5. Extra Minutes
  6. Extra Messages
  7. Web Bolt On Terms
  8. O2 Web Max Terms
  9. O2 Wireless LAN Service
  10. International Traveller Service (ITS)

1. General

  1. This terms relate to the following Inclusive Minute Business tariffs (the "Tariffs"):
    • a. Business Single 300
    • b. Business Single 600
    • c. Business Single 1200
    • d. Business Single Unlimited
    • e. Business Share 1300
    • f. Business Share 2000
    • g. Business Share 5000
  2. With the exception of Simplicity plans, Connection to any the Tariffs is subject to status, credit-check and the terms of a 24 month Minimum Period O2 contract.
  3. Simplicity plans (SIM only plans with no Minimum Period) are subject to status and credit-check. You may give us written notice that you wish to end your Simplicity contract or change plan at any time, and this will be effective 30 days after we receive your notice. You will be required to pay the applicable monthly charge for your SIM only plan until the end of this 30 day notice period.
  4. SIM Only plans with a Minimum Period are subject to status and credit-check and are subject to the same terms as the Tariffs save in respect of any handset related provisions. Handset upgrades are not available on SIM Only plans.
  5. If applicable, Pay Monthly handset upgrades are available at the end of the Minimum Period, subject to signing a new Minimum Period contract. Customers wanting a handset upgrade who are at or past the end of their minimum contract period who do not wish to sign for an additional 24 months can opt to pay an additional monthly charge and sign a new contract with a Minimum Period of at least 12 months effective from the end of month 24. The Phone Supplement charge of £10 per month per phone is payable for a minimum of 12 months.
  6. A handset is not provided when you select a SIM only plan.
  7. If you take a SIM only plan, your current mobile phone may be latched/locked to another network and you may need to obtain an unlatching/unlocking code from your current network operator and service provider. This code is not the same as your PIN code. Failure to enter the correct unlatching code may result in your mobile phone becoming permanently blocked. We accept no responsibility for mobile phones blocked in this way or for any costs incurred in the provision of this code.
  8. Unless otherwise stated, call prices exclude VAT, are quoted by the minute, and are charged in one second increments. Each call is charged excluding VAT and then rounded-up to the nearest penny.
  9. In addition to the terms of your Airtime Agreement, for Equipment supplied after 29th January 2010 with one of the Tariffs we warrant that the Equipment will conform in all material respects to the manufacturer's specification from the date on which it is dispatched to you for 12 months or for the duration of your minimum term, whichever is longer, up to a total maximum Warranty Period of 24 months (but in the case of software 90 days). Some Equipment, including the Apple iPhone, is expressly excluded from this extended Warranty Period.
  10. To access O2's data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.
  11. Prices are correct at time of going to print but are subject to change.
  12. Customers taking E Care and E Billing Business Plan plans must maintain an email account.
  13. All of the Tariffs include unlimited calls to O2 mobiles, which are not decremented from the inclusive allowance and are available as long as you stay on an eligible Tariff. An excessive usage policy operates and no customer may use their SIM card:
    • a. in, or connected to, any other device; or
    • b. in a way that adversely impacts the service to other O2 customers

      If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.

  14. Provided you opt-in as set out below, all of the Tariffs also include unlimited calls to selected 10 standard UK landlines, which are not decremented from your inclusive allowance and are available as long as you stay on an eligible Tariff. An excessive usage policy operates as for unlimited O2 calls in point 9 above. To receive this offer you will need to register on the 'My Business Account' website at https://o2businessaccount.o2.co.uk/ and select your 10 numbers. You will need to have your first bill to hand to be able to register, this will be sent to you within 10 days of connection, and be aware that it will take 48 hours for your 10 selected numbers to be added to your account. You may change your 10 selected numbers once every 3 months if desired. Once your 10 numbers are registered on the web site, all SIM cards connected to your account will benefit from unlimited calls to the 10 standard UK landlines which you have selected.
  15. The minimum call charge is 8p for voice calls except international calls to non European countries which have a minimum call charge of 2p and 0.017p for data calls not forming part of your inclusive allowance. Minimum call charges will vary for premium rate calls, check PremiumRateNumberCharges.pdf for details
  16. On the Business Share tariffs, any Inclusive Minutes & Messages are applied to the "first" mobile in your account and can be shared with any "additional" mobiles in your account. Inclusive Minutes & Messages are used on a "first come, first served" basis by the "first" or any of the "additional" mobiles in your account.
  17. Any unused Inclusive Minutes & Messages rollover until the next month only.
  18. In the event of a change of tariff, any unused Inclusive Minutes and Messages will be lost.
  19. You will lose any inclusive data allowance previously included as part of your O2 voice tariff if you add on a data tariff.
  20. All calls made from the UK to standard mobile and landline numbers in Europe will be charged at 8p per minute. Provided that O2 may charge more for calls made to any European number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services, numbers that pay a revenue share or premium rate and directory enquiries numbers where special charges apply.
  21. In relation to these Tariffs, "Europe" means the following countries only: Andorra, Austria; Belgium; Bulgaria; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden; Faroe Islands; Gibraltar; Liechtenstein; Monaco; Norway; San Marino and Switzerland.
  22. A maximum of 10 additional elements including Extra Minutes, Extra Messages or Bolt Ons can be added to any Tariff.
  23. Itemised paper billing is not included as standard. An itemised breakdown of calls can be viewed for no charge online by registering for O2's My O2 Account website at https://o2businessaccount.o2.co.uk/. Alternatively you can pay to receive an itemised paper bill at an additional cost of £1.00 per month, per subscriber.
  24. The Tariffs are available when paid for by Direct Debit only. Customers who wish to pay by other payment methods will be charged a Direct Debit Opt Out charge of £2.50 per month, per SIM card.
  25. These Tariffs include free access to the blueroom for business website and the offers contained within it at no extra charge. Access is available at http://www.o2blueroom.co.uk/business In these terms the expression 'you' shall mean the Customer, and your shall be interpreted accordingly.

2. Inclusive Minutes and Call Charges

  1. Inclusive Minutes on Tariffs can be used for calls made in the UK to:
    • a. standard UK landlines (starting 01, 02 or 03); and
    • b. 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion),

      all provided that O2 may exclude from your Inclusive Minutes allowance calls made to any number ranges which O2 reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share.

      All Tariffs include access to voicemail menus and voicemail retrieval at no extra charge. Calls to voicemail 901 are not decremented from your inclusive allowance. Calls to selected telephone help lines are also free of charge and not decremented from your inclusive allowance.

  2. Inclusive minutes can not be used for calls made in the UK to:
    • a. non-geographic numbers (starting 08, 05) which are charged at 17.02p per minute, except calls to 0871 numbers which are charged at 29.79p per minute;
    • b. non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your inclusive minutes, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), which are charged at 21.28p per minute, except Jersey, Guernsey and Isle of Man numbers which are charged at 11.55p per minute and 070 numbers which are charged at 42.55p per minute. A list of the 07 numbers which are not included in your inclusive minutes can be viewed at http://www.o2.co.uk/mobilestariffs/tariffs/specialnumbers. It is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed; or
    • c. premium rate and directory enquiries numbers where special charges apply.
  3. Once you have used all your inclusive allowances, any calls made in the UK to 07 numbers which would previously have been included will be charged at 30p per minute and any calls made in the UK to landline numbers which would previously have been included will be charged at 8p per minute
  4. Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates unless International Traveller Service (ITS) / Discount Country is taken in which case a discounted rates will apply which can be viewed at: http://www.o2international.co.uk/.

3. Inclusive Messages and Message Charges

  1. Inclusive messages on the Tariffs can be used for:
    • a. texts sent in the UK to UK mobiles only. Sending one UK text uses one message. Inclusive messages on the Tariffs can not be used for:
    • b. premium rate messages where special charges apply,
    • c. sending texts from the UK to international numbers, these are charged at 13.2p, except for customers subscribed to Discount Country or ITS who will be charged at 10.21p;
    • d. texts sent from abroad (including Jersey, Guernsey and the Isle of Man),
    • e. picture or video messages sent from the UK and abroad (subject to having a compatible handset); or
    • f. any chargeable messages you receive.
  2. Once you have used all your inclusive allowances, any messages sent to UK mobiles will be charged at 10.21p per message.
  3. Any picture messages or video messages sent to UK mobiles will be charged at 21.28p per message. Any text messages sent whilst abroad will be charged at standard roaming text rates.

4. Data Charges for non-data subscribers

  1. Usage of email and internet above 0.5MB per month is charged at £1.80 per MB. Email and Internet excludes BlackBerry usage.
  2. Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB). Data usage will be rounded to the nearest kilobyte and charges are rounded up to the nearest 1p. You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
  3. The prices shown do not incorporate data roaming rates.

5. Extra Minutes

  1. Extra Minutes can be added to your Tariff up to an overall total of 75000 Inclusive and Extra Minutes per month. For the Business Share tariffs, all minutes are added to the 'first' mobile in the account and shared by 'additional' users on a 'first come, first served basis'. Adding extra minutes increases the number of sharers that can be added to the Tariff; 500 Extra Minutes by 4 sharers, 1000 by 8, 5000 by 25, 10000 by 50 and 20000 by 100. The same Minimum Period as your Tariff applies if you have subscribed to Extra Minutes at initial point of connection to a Tariff.
  2. Extra minutes added to the Business Single tariffs are also subject to the rules in section 1 above but can be used by that SIM card only and are not shareable.
  3. Extra Minutes can only be used for calls to numbers forming part of your Inclusive Minutes allowance.

6. Extra Messages

  1. Extra Messages can be added to your Tariff up to an overall total of 7500 Extra Minutes. Combinations of 200, 500 or 1000 Extra Messages per month or unlimited messages can be added to your Tariff. For the Business Share tariffs, combinations of 200, 500 and 1000 Extra Messages are added to the "first" mobile in the account and shared by "additional users on a "first come, first served basis". Extra messages added to the Business Single tariffs are also subject to the rules in section 1 above but can be used by that SIM card only and are not shareable.

    Alternatively, unlimited messages can be added at an additional cost of £6.50 per "additional" user on the Tariff. An excessive usage policy operates and no customer may use their SIM Card:

    • a. In, or connected to, any other device; or
    • b. In a way that adversely impacts the service to other O2 customers.

      If O2 reasonably suspects any customer is not acting in accordance with this policy, O2 reserves the right to impose further charges or disconnect this service from an individual SIM card or all SIM cards contracted to you, the Customer, at any time, having attempted to contact you first.

      The same Minimum Period as your Tariff applies if you have subscribed to Extra Messages at initial point of connection to a Tariff.

  2. Extra Messages can only be used as per your Inclusive Messages.

7. Web Bolt On Terms

  1. The Web Bolt On allows you unlimited use of O2 UK's Edge/GPRS/ 3G networks (as applicable to your handset), for internet use via your mobile phone. An excessive usage policy operates and no customer may use their SIM Card:
    • a. in, or connected to, any other device including modems;
    • b. to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • c. in such a way that adversely impacts the service to other O2 customers.
    • d. If O2 reasonably suspects any customer is not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce their speed of transmission, remove the Web Bolt On or disconnect their Tariff from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.
  2. For customers connecting, upgrading to or adding additional connections to these tariffs and Bolt Ons after 24 June 2010 the following terms will apply in place of those in paragraph 1 above:

    The Web Bolt On allows you use of our data network via your mobile phone (internet capable phones only). The Bolt On includes a specified monthly data allowance. If you exceed the Bolt On's monthly allowance or breach these terms, we reserve the right to:

    • a. impose network protection controls which may reduce your speed;
    • b. remove the Bolt On from your account;
    • c. impose further charges; and/or
    • d. disconnect your sim card at any time, having attempted to contact you first.
    • e. All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • f. in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • g. in such a way that we reasonably believe adversely impacts the service to other O2 customers.

      We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

8. O2 Web Max Terms

  1. O2 Web Max allows you unlimited use of O2 UK's Edge/GPRS/3G networks (as applicable to your handset), for internet use via your mobile phone, modem or data card. An excessive usage policy operates and no customer may use their SIM Card:
    • a. in, or connected to, any other device excluding modems/data cards;
    • b. to allow the continuous streaming of any audio / video content, P2P or file sharing; or
    • c. in such a way that adversely impacts the service to other O2 customers, including using an excessive volume of data as compared to the majority of users of O2 Web Max, we expect that your average monthly usage will be below 3GB on this Bolt On.

      If O2 reasonably suspects any customer is not acting in accordance with this policy O2 reserves the right to impose further charges, impose network protection controls which may reduce your speed of transmission, remove Web Max or disconnect your Tariff from an individual SIM card or all SIM cards contracted to you at any time, having attempted to contact you first.

  2. For customers connecting, upgrading to or adding additional connections to these tariffs and Bolt Ons after 24 June 2010 the following terms will apply in place of those in paragraph 1 above:

    O2 Web Max allows you use of our data network via your mobile phone (internet capable phones only). O2 Web Max includes a specified monthly data allowance. If you exceed the monthly allowance or breach these terms, we reserve the right to:

    • a. impose network protection controls which may reduce your speed;
    • b. remove O2 Web Max from your account;
    • c. impose further charges; and/or
    • d. disconnect your sim card at any time, having attempted to contact you first. All data usage must be for your private, personal and non-commercial purposes. Regardless of the amount of data you use, you must not use your sim:
    • e. in, or connected to, any device other than the one which it was supplied with or intended by us for use with (for example a mobile phone sim only tariff sim is intended for use in a mobile phone not a modem. This includes putting your sim into a modem, modem usage or internet tethering on your device unless stated); or
    • f. in such a way that we reasonably believe adversely impacts the service to other O2 customers.

      We reserve the right to use appropriate traffic shaping or throttling measures to protect our network from types of data usage which we think might impact on levels of service for customers at specific times of day and/or in specific locations.

9. O2 Wireless LAN Service

  1. To use the O2 Wireless LAN service the Customer must be on an O2 Business Voice or Business Data tariff connected to the DISE billing system*.
  2. O2 has a list of devices (with appropriate software versions) and operating systems that are approved to access the O2 Wireless LAN service. Full details are available via the Wireless LAN page on www.o2.co.uk. The Customer is responsible for the provision of and payment for the devices (with appropriate software versions) necessary for use and connection to the O2 Wireless LAN Service.
  3. The O2 Wireless LAN Service is available at specific locations in the UK and selected locations outside of the UK, which are subject to change from time to time. A current list can be found on the Wireless LAN page on www.o2.co.uk in the regularly updated hotspot directory.
  4. The WLAN Max tariff is subject to a 12 month minimum subscription period and allows the user unlimited use of the O2 Wireless LAN service, subject to an excessive usage policy. Excessive use, determined at O2's discretion, acting reasonably, will constitute abuse. O2 reserves the right to monitor usage, to apply additional charges and/or withdraw the WLAN Max tariff from any individual SIM Card, or all SIM Cards, contracted to the Customer at any time in the case of overuse or abuse of the WLAN Max tariff Any charges for overuse will be on the basis of the next appropriate time-based O2 Wireless LAN tariff.
  5. The Customer may purchase each single type of WLAN pass only once in any 30 day period per SIM Card. The Customer will not be able to purchase the same type of WLAN pass for use on a SIM Card for which that type of WLAN pass has already been purchased in the previous 30 days.
  6. O2 reserves the right to withdraw the O2 Wireless LAN service from any individual at any time in the case of actual or suspected overuse or abuse of the service. O2 reserves the right to amend these terms from time to time, but will provide Customers with at least 30 days notice of any changes, or as much notice as is reasonably practicable where such change arises as a consequence of changes imposed by a third party.

    * Existing customers on the WLAN Max tariff may be on a Business voice or Data tariff not on the DISE billing system.

10. International Traveller Service (ITS)

  1. Prices are Recommended Retail Price (RRP), pence per minute, include VAT and apply 24 hours per day
  2. International calls made from the UK are charged in one-second increments, rounded up to the nearest second and then rounded up to the nearest penny.
  3. Minimum charge is 8p excluding VAT for calls made to Europe. For calls made to non European countries, it is 2p
  4. Calls made to landlines in Kosovo from any destination will be priced as a World Zone 3 call.

Unlimited Landline Bolt On is available to connect to these Tariffs. This can only be used by the SIM card it is connected to and is not shareable. It offers unlimited UK calls to UK landline numbers (starting 01, 02 or 03) which are not decremented from your inclusive allowance and are available as long as you stay on an eligible Tariff and connected to the Bolt On. An excessive usage policy operates as for unlimited O2 calls in General section 11 above.

These terms apply in addition to your Airtime Agreement which is available at http://www.o2.co.uk/terms.